About the app
What devices does the app work on?
The Guardian app works on all Apple devices running iOS 16 and above.
Is the app available in all countries?
Yes, the app is available in every country through the App Store. For more tailored content, you can choose the Australian, International, UK and US editions of our content in the settings area.
Why can’t I see sudoku, quizzes or polls?
We’re working hard to bring every piece of Guardian content to the apps. Currently there is a very small amount of content that does not work on mobile devices. We hope to change this in the future.
I am having issues with the crosswords in the app
We are aware of problems with crosswords in the app on occasions and these issues are passed to the development team who will be keen to investigate. To get the best experience of Guardian’s crossword and other puzzles like Sudoku, you might want to consider our standalone Puzzles app. If you need help with your subscription, please contact subscriptions@guardian.co.uk and we will be able to help you.
Getting a ‘Video must be visible to play’ error message
We are aware of this problem with this error message in the app when playing videos occasionally. This is a problem with the Youtube component which is used to play videos in the app whereby the error is shown if the video is not placed correctly on the screen. Please could you make sure that the video is placed at the top or just below the top action bar so that the video is in full view of the screen (or as much as can be seen on your screen).
Making your app more personal
What has happened to my personalised homepage?
We’ve removed the ability to edit the homepage because we know readers come to us to be informed on what’s important in the world and that’s as much in how we curate and present our journalism as it is what we report. We believe it’s important for the homepage reading experience in the Guardian app and across our digital platforms to be clear and consistent. People come to us for our expertise and we don’t want that hidden or to limit discoverability.
We do understand many readers have specialist areas that they want to see more of and others they want to avoid. We believe My Guardian is a much better way to do this - offering an enhanced level of control for people wanting to build their own bespoke feed while allowing the Guardian homepage to always be visible as intended to all.
For further assistance with MyGuardian, please visit Personalising your app.
How can I choose which notifications I get?
As well as breaking news, you can choose to get notifications from your favourite contributors, liveblogs, series, and football (soccer) teams and matches.
For contributors, open an article and tap on the contributor’s name. The ‘Follow contributor’ option is at the top of the page. This will send you a notification when that person publishes a new article
Following a football team will automatically send you goal alerts when they score. Search for your team or tap on their crest on a football page. The ‘Get notifications’ option is at the top of the page
Following a liveblog will send you a notification when a key event happens in that story. To enable this, tap the ‘Get alerts on this story’ option near the top of any liveblog
How can I manage or stop the notifications I receive?
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You can manage your alerts from the settings area. Here, you can choose the alerts you no longer wish to receive or unsubscribe from all of them.
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Tap on the yellow menu icon
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Tap on the settings icon at the bottom of the screen (the button looks like a cogwheel)
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Select ‘Notifications’
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Then adjust your settings accordingly
How can I change the font-size of articles?
In any article, tap on the AA icon towards the top right-hand corner, and then use the control to change the text. This will change the size of the text in the main portion or the article. Your choice will be remembered for every article you then visit.
I keep seeing Australian content in my feed even though I am on the UK/US/INT edition
The Live feature shows every news story we publish as we publish it. This means at different times of day stories from different regions will be more prevalent. In UK evenings, US stories will appear more often, and in UK mornings, Australian stories will - while stories from other regions will always be being published, most UK stories will be published in UK daytime, due to that being when most news happens here.
Subscriptions and Membership
What do I get with premium tier access?
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Live - a new and faster way to catch up on every breaking news story and all the latest developments as they unfold (available on iPhone)
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Discover - a new way to explore the best stories, recipes, long reads and more at the moment that suits you (available on iPhone)
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Experience the app advert-free
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Play our daily crosswords
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Access specially curated content
How much does a subscription cost?
The exact amount a subscription costs varies from country to country, an outline of these prices can be found below:
Monthly price:
UK - £9.99
US - $9.99
Aus - AUS$14.99
EU - €9.99
Canada - CAN$12.99
Alternatively you can find the price in your region via the App Store listing. The subscription will auto-renew.
If you want a subscription that includes access to the premium tier on Android and iOS devices and also to the Guardian and Observer Daily Edition app on iPads, you may want to become a Digital subscriber. You can find more information here.
I also own an Android device. Can I use my iTunes subscription on that device?
It is not possible to transfer an iTunes subscription to an Android device, but Guardian Supporter membership includes ad-free access to the Guardian app on both compatible Android and iOS devices. If you were to become a Supporter you would need to cancel your iTunes subscription. If you would like to become a Supporter, you can by going here.
I have an iTunes/Google Play subscription to the Guardian and Observer Daily Edition app. Does it include access to the premium tier of the Guardian app?
If you subscribed via iTunes, your subscription can only be used to access the Guardian and Observer Daily Edition on compatible iPads. If you subscribed via Google Play your subscription can only be used to access the Guardian and Observer Daily Edition on compatible Android devices. The latter is now only available to existing subscribers.
Whereas a Guardian Digital Pack subscription includes access to both the Guardian and Observer Daily Edition for iPads and the premium tier of the Guardian app on Android and iOS devices. If you were to subscribe to the Digital Pack you would need to cancel your iTunes subscription. Further information about the Digital Pack can be found here.
I subscribed to the premium tier via iTunes. Can I use the subscription on more than one device?
Yes, your subscription should work on each compatible iPhone, iPod Touch, or iPad you’ve signed-in on using your Apple ID. You just need to open the Guardian app on your new device and retrieve the subscription as follows:
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From the app’s home screen, tap the yellow menu icon, then tap the settings button (the cog button in the bottom left)
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Tap “I’m a Guardian Subscriber”
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Tap “I Have an App Store Subscription”
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A message should pop up saying “Recovery Complete” and your subscription will be recovered
I became a Guardian Supporter/Partner or Patron. Am I entitled to access the premium tier in the Guardian app?
Yes, you just need to sign into the latest version of the Guardian app with your email address and password as follows:
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In the Guardian app, tap on the yellow menu icon.
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Tap on the cog icon in the navigation bar. Then select ‘Sign in/Register’.
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Enter your email address and password and press ‘sign in’.
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You should then have ad-free access.
I have a print+digital, or Guardian Digital Pack subscription. Can I use it to get access to the premium tier?
Yes, you just need to follow these instructions:
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From the app’s home screen, tap the yellow menu icon, then tap the settings button (the cog button in the bottom left)
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Tap “I’m a Guardian Subscriber”
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Enter your subscriber ID and postcode. If you do not have a postcode, enter your surname into the postcode box
I have a Guardian Weekly print subscription. Can I get ad-free access to the Guardian app?
A Guardian Weekly print subscription does not include access to the Guardian and Observer Daily editions or the premium tier of Guardian App for Android or iPhone, but you can access the Guardian Weekly Digital Edition by going to Guardian Weekly Digital Edition
If you’ve not previously registered, you will need your subscriber number. If you have forgotten your subscriber number or require further assistance with accessing the Guardian Weekly Digital edition, please email: guardianpostal@quadrantsubs.com
I have forgotten my subscriber ID. How can I find it?
Your subscriber ID can be found underneath your name on each voucher or, for home delivery subscribers or digital pack subscribers, your ID will be found on your confirmation email. If you have any problems please contact Customer Service.
Please note that subscriptions taken out via iTunes do not include a subscriber ID. The subscription can be recovered to up to ten compatible iOS devices.
I subscribed via iTunes, but now I require a refund.
As the payment is taken by iTunes the subscriptions are fulfilled by Apple. You do not pay the Guardian directly. We cannot directly offer refunds. They need to be requested via Apple. Go to https://support.apple.com/, select ‘iTunes, scroll down to the end of the page and click on ‘Get support’.
How do I cancel my iTunes subscription?
You can cancel your subscription via the settings menu on your iPhone or iPad as follows:
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Go to Settings > [your name] > iTunes & App Store.
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Tap your Apple ID at the top of the screen.
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Tap View Apple ID. You might need to authenticate your Apple ID.
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Tap Subscriptions.
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From the Subscriptions page, tap Guardian. From here it is possible to disable auto-renewal
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You will continue to have access to the premium tier until the end of the subscription period
How do I cancel my Guardian Digital subscription?
If for any reason you wish to cancel your subscription, please contact Customer Service.
You can read our refunds and cancellation policy (including your legal right to cancel) here.
How do I cancel my Guardian supporter/partner/patron membership?
You can cancel your membership by following the instructions on this page. Your membership will run until the end of your current payment term.
I have a recurring contribution, how do I get full access to the app?
You can get access to the full app via premium subscriptions purchased via the app or Digital subscriptions available on the website. Contributions currently support our journalism whilst subscriptions provide you extra benefits such as ad-free and access to the Guardian apps.
If you are in the UK and would like to cancel your contribution to get a subscription instead, please send an email with your request to customer.help@theguardian.com or call 0330 333 6767. Lines are open Monday to Friday 8 am-8 pm, weekends 8 am-6 pm. Calls cost no more than 01 or 02 numbers from landlines or mobiles.
If you’re outside of the UK, you can cancel your contribution by accessing your profile on the Guardian website.
Cancellation requests will be confirmed within 48 hours.
All the Guardian content is available on the mobile and desktop version of the website free of charge.
How many devices can I have with my subscription?
You can install the app on a maximum of ten devices using the one subscription account.
I have an Apple subscription but I have now swapped over to a new Android phone (or vice versa)
At the moment, you can use your Premium app subscription across as many devices as you’d like within the same device ecosystem. This means that, if you have purchased a Premium subscription through Apple, you can use the subscription across unlimited Apple devices. The same applies to any subscription purchase through Google; there is no limit for how many Google devices you can access your subscription through.
With this in mind, if you have both Apple and Google devices, then we recommend you purchase our Digital subscription. Our Digital subscription gives you access to the Premium app across both Google and Apple devices as well as access to our Editions app and ad-free reading on the website. For more information, please see the link provided - and if you would like any help upgrading from a Premium app subscription to our Digital subscription, please get in contact with the team at subscriptions@guardian.co.uk and they will be able to assist you.
How do I stop the Read to me articles?
To stop articles from reading out to you once it is playing, pull down from the top of the app and a dialogue box will be shown with the article playing. Here you can stop this from playing and swiping right on this will remove it.
Offline reading and data
What content is available to read offline?
Once loaded content will remain available offline for some time. If you can see a link to a piece of content on the homepage or a section page, you should be able to read it offline. So simply open the app or visit a section to automatically cache all of the most recent content to read wherever you are.
How can I get the app to load new content to read?
On the homepage or any section or topic page, scroll up to the very top, then continue to pull down to refresh the content. You will then see the the loading animation while the app gets new content. All the content will then be available so you can read it offline.
Can I limit how much data is used on mobile networks?
We understand that some people have data constraints when on mobile networks. So we will automatically provide lower resolution images when you’re on a mobile network. You can change this option in the ‘Advanced settings’ area - found in the settings menu.
Can I save content to read later?
On an article, tap on the bookmark icon and the article will be added to your saved for later collection. To access your saved articles, from the app homescreen tap on the yellow menu icon and then tap on the bookmark icon in the bottom left-hand corner of the screen.
Customer Service
UK, Europe and rest of world
Email: customer.help@theguardian.com
Phone: 0330 333 6767
Lines are open:
Monday-Sunday 9.00am-6.00pm
Please note these opening times are temporary while our Customer Service Team continues to operate under a socially distanced model due to the COVID-19 outbreak.
Australia, New Zealand and Asia Pacific
Tel: 1800 773 766 (from within Australia) or +61 2 8076 8599 (from outside Australia)
Lines are open 9am-5pm on weekdays (AEDT), excluding public holidays
Email: apac.help@theguardian.com
Address: Guardian Australia, Level 3, 19 Foster Street, Surry Hills, NSW 2010
Canada and USA
Tel: 1-844-632-2010 (toll free); 917-900-4663 (direct line)
Lines are open 9am - 5pm on weekdays (EST)
Email: northamerica.help@guardian.co.uk
Address: The Guardian, 61 Broadway, New York, NY, 10006
Feedback
If you have any suggestions on how we can improve our apps, email userhelp@theguardian.com.
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