Digital Customer Experience

Security can seem at odds with the realities of a fast-moving business. But what if it could be an enabler instead?

Move faster while earning customer trust. Leverage data and analytics to quickly monitor, investigate, analyze and detect threats, while automating response playbooks and ensuring compliance.

Every second of service downtime or slowdown hurts the bottom line. But disconnected tools make it difficult to connect services across the stack with business outcomes in order to identify, prioritize and resolve issues.

Find and fix problems fast with full-stack visibility and predictive analytics powered by AI and ML. Reduce time to respond with event-correlation and automated incident prioritization, and drive business impact with dashboards to track overall service health, not just individual systems.

With 80-90% of end-user wait times spent on the frontend, blindspots in how your frontend is performing can make it hard to detect and prevent problems — ultimately risking customers leaving your site or app.

Access complete front-end data from the user experience, network and web browser to proactively detect, communicate and resolve issues across your interaction channels before your customers notice.

DevOps teams can spend all their time trying to identify the root cause of issues, rather than developing new features or optimizing performance.

Free up developers’ time by helping them understand service dependencies, eliminate errors and reduce downtime, so they can spend more time innovating for customers.

It’s harder than ever to manage performance across the highly distributed IT environment. Yet even the slightest change in performance can lead to drastic impacts on customer experience.

Proactively detect, alert and direct investigations with visibility and control across your full stack. AI-driven, actionable insights reduce event noise and predict future degradation.