© 2005 - 2024 Splunk LLC All rights reserved.
Splunk provides Support Services for Offerings as set out in the Splunk General Terms to Customers or applicable Partner Agreement to Partners (Partner to be defined as a “Customer” herein), with active subscriptions to a Support Program. All defined terms in the Splunk General Terms or Partner Agreement apply here as well. Offerings may comprise either or both On-Premise Products (“Products”) and Hosted Services Offerings (“Services”). This Policy details the timelines during which specific Product versions are eligible for Support Services, as well as other policies that determine eligibility of both Products and Services for Support Services.
Each Product release is identified with a numerical version comprising three sets of digits separated by decimals. The digit(s) to the left of the first decimal represent the major version, the digit(s) to the right of the first decimal represent the minor version, and the digit(s) to the right of the second decimal represent the maintenance version. Any version number that specifies the second digit(s) is referred to as a minor version, even if it is the first release of a new major version. For example, 7.0, 7.1, and 7.2 are all minor versions of the 7.x major version.
For the purposes of determining which Offerings are supported ("Supported Version"), any maintenance release that may be provided for a given minor version is considered part of that version and does not alter the minor version release date.
Any given Product version is considered a Supported Version (“Supported”) for a finite period following its release. The particular timelines for each Product are detailed below for all recent Product versions. Note that any prior version of any of these Products not listed here is no longer Supported.
Support includes support for any version of commercial third-party components shipped with a Supported Version of a given Product, even if a particular version of a commercial third-party component has been deprecated or marked as end of life/support by the source developer or entity.
Once a Product version is no longer Supported, it is considered End of Support. End of Support Product versions are not eligible for Support Services, and any software, associated product documentation, and Splunk Extensions that are not compatible with Supported Versions will no longer be available to Customers.
Splunk Enterprise (Version 7.0 Onward)
Splunk Light (Version 7.x Only)
Splunk Analytics for Hadoop
Splunk Data Fabric Search
Splunk Data Stream Processor
Each minor version of these Products is Supported for twenty-four (24) months from the release of that minor version.
Splunk Enterprise & Splunk Light (Version 6.x Only)
Each minor version of Splunk Enterprise 6.x and Splunk Light 6.x was Supported from release of that minor version through the October 22, 2019 release of Splunk Enterprise 8.0. All Splunk Enterprise 6.x and all Splunk Light 6.x versions are End of Support.
Splunk Universal Forwarder (Version 7.0 Onward)
Starting with version 7.0, each minor version of Splunk Universal Forwarder is Supported from release for a total of sixty (60) months. During the first twenty-four (24) months from release of each version, the targeted Support response times will be determined by issue severity and priority, per the terms of the Support Program purchased for the underlying paid Offering. For the subsequent thirty-six (36) months, the targeted Support response times will be limited to the P3 level.
Splunk Universal Forwarder (Version 6.x Only)
Each minor version of Splunk Universal Forwarder version 6.x was Supported from release of that minor version through the October 22, 2019 release of Splunk Universal Forwarder 8.0.
Universal Forwarder versions 6.3 through 6.6 only will be Supported at the P3 level through the June 4, 2021 End of Support of Universal Forwarder 7.3. All minor versions of Splunk Universal Forwarder prior to version 6.3 have reached End of Support.
Splunk Enterprise Security
Each minor version of Splunk Enterprise Security is Supported for twenty-four (24) months from release of that minor version.
Splunk SOAR
Starting with version 4.10, each minor version of Splunk SOAR is Supported for twenty-four (24) months from the release of that minor version.
Splunk User Behavioral Analytics
Starting with version 5.1, each minor version of Splunk User Behavior Analytics is Supported for twenty-four (24) months from the release of that minor version.
Splunk Intelligence Management (TruSTAR legacy system)
Splunk support for the TruSTAR legacy system (including, the TruSTAR platform, TruSTAR Unified App, and TruSTAR App for SOAR) will end on June 30, 2025 (unless specified otherwise in customer’s terms).
Splunk Threat Intelligence Management functionality is now regionally accessible by eligible customers within Mission Control as an integrated service of Enterprise Security.
Splunk® Security for SAP® solutions
“Splunk Security for SAP solutions'' includes Splunk components “Splunk Security App for SAP solutions” and “Splunk Security Add-on SAP solutions”. “Splunk Security Add-on SAP solutions” includes the following SAP components (“SAP Components”):
Support for Splunk Security for SAP solutions is Supported for twenty-four (24) months (from the release of that minor version). The support for SAP components will end after twenty-four (24) months OR on Mar 31, 2026 whichever date comes earlier.
Splunk Asset and Risk Intelligence
Each minor version of Splunk Asset and Risk Intelligence is Supported for twenty-four (24) months from release of that minor version.
Splunk IT Service Intelligence
Each minor version of Splunk IT Service Intelligence is Supported for twenty-four (24) months from release of that minor version.
Each minor version of Splunk Extensions (free or paid) listed on Splunkbase or other Splunk-branded marketplace as “Splunk Supported” is Supported for twenty-four (24) months from release of that version. Support response times for these Splunk Extensions (other than those designated by us as premium) will be targeted at the P3 level.
Unsupported Customers and Offerings
Support Services are provided only to Customers with an active subscription to a Support Program, exclusively for Products or Services that are part of a Customer’s Offering, or for Supported Splunk Extensions used in conjunction with such Products or Services.
Unsupported Splunk and Third Party Extensions
No Support Services are provided for any Splunk Extension listed on Splunkbase or other Splunk-branded marketplace as “Not Supported” or “Developer Supported”, nor are Support Services provided for any Third Party or Customer Extension.
Support for Multiple Offerings
When two or more Products, or any combination of Products and Services, are operated together, the versions of all must be listed as compatible in the applicable Splunk product documentation to be eligible for Support Services. For example, the Splunk Product compatibility matrix is located here and Splunk Cloud compatibility requirements can be found here.
When two or more Products are operated together, Support Services will be provided only if all Product versions are Supported. We encourage Customers to use the latest version of our Products as much as possible.
Operating System Support Status
No Support Services will be provided for any Product version when deployed on an operating system version that is no longer under mainstream support from its respective vendor (regardless of whether that Product version is otherwise eligible for Support Services herein). Mainstream support in this context means the period during which the vendor makes full support generally available for the operating system version, including the regular release of product enhancements and defect and security fixes, and the provision of full technical support.
Support Services eligibility for a Universal Forwarder minor version on an operating system version past the end of mainstream support ends the sooner of:
Japanese language technical support for Splunk Cloud Platform
Customers can purchase Japanese language support as an add on to their Splunk Cloud Platform Standard support contract. Once purchased, technical support in Japanese will cover P2, P3 and P4 issues and will be available during normal business hours of 9AM to 5PM Japan Standard Time on business days. For P2, P3 and P4 technical support issues outside of normal business hours, support will default to the English language.
All P1 issues, at all times, will default to the English language to ensure quick response and round the clock incident management.
Service levels for Japanese language support will follow the underlying support plan and can be found here. Japanese language support is available only for Splunk Cloud Platform and only for technical support issues. Issues not related to technical support (Example: Change requests, Entitlement queries etc.) will be answered in English only.
| Version | Release Date | End of Support Date | End of Support Criteria |
|---|---|---|---|
| 6.0 | Oct 1 2013 | Oct 22 2019 | Splunk Enterprise 8.0 Release |
| 6.1 | May 6 2014 | Oct 22 2019 | Splunk Enterprise 8.0 Release |
| 6.2 | Oct 7 2014 | Oct 22 2019 | Splunk Enterprise 8.0 Release |
| 6.3 | Sept 22 2015 | Oct 22 2019 | Splunk Enterprise 8.0 Release |
| 6.4 | Apr 5 2016 | Oct 22 2019 | Splunk Enterprise 8.0 Release |
| 6.5 | Sept 27 2016 | Oct 22 2019 | Splunk Enterprise 8.0 Release |
| 6.6** | May 2 2017 | Jan 31 2020 | Splunk Enterprise 8.0 Release |
| 7.0** | Sept 26 2017 | Jan 31 2020 | 24 Months |
| 7.1** | Apr 24 2018 | Oct 31 2020 | 24 Months |
| 7.2*** | Oct 2 2018 | April 30 2021 | 24 Months |
| 7.3**** | June 4 2019 | Oct 22 2021 | 24 Months |
| 8.0 | Oct 22 2019 | Oct 22 2021 | 24 Months |
| 8.1***** | Oct 19 2020 | Apr 19 2023 | 24 Months |
| 8.2****** | May 12 2021 | Sep 30 2023 | 24 Months |
| 9.0 | Jun 14 2022 | Jun 14 2024 | 24 Months |
| 9.1 | Jun 28 2023 | Jun 28 2025 | 24 Months |
| 9.2 | Jan 31 2024 | Jan 31 2026 | 24 Months |
| 9.3 | Jul 24 2024 | Jul 24 2026 | 24 Months |
| 9.4 | Dec 16 2024 | Dec 16 2026 | 24 Months |
*Splunk Light EOL applies only for 6.0 - 7.3 The last minor version released and corresponding End of Support Date for Splunk Light is Version 7.3
**A Limited Support phase was provided for Splunk Enterprise 6.6 and 7.0 from the End of Support date through January 31, 2020. All Splunk Enterprise 6.x and 7.0 versions are now End of Support. The End of Support Date for Splunk Enterprise and Splunk Light 7.1 has been extended to October 31 2020 due to the global impact of COVID-19.
***The End of Support Date for Splunk Enterprise 7.2 has been extended to April 30 2021 due to the global impact of COVID-19.
****A Limited Support phase is being provided for Splunk Enterprise 7.3 from the End of Support date through Oct 22, 2021
*****The End of Support Date for Splunk Enterprise 8.1 has been extended to April 19 2023.
******The End of Support Date for Splunk Enterprise 8.2 has been extended to September 30, 2023.
Splunk Universal Forwarder
| Version | Release Date | End of Support Date | End of P3 Support Date |
|---|---|---|---|
| 6.0 | Oct 1 2013 | Oct 22 2019 | Oct 22, 2019 |
| 6.1 | May 6 2014 | Oct 22 2019 | Oct 22, 2019 |
| 6.2 | Oct 7 2014 | Oct 22 2019 | Oct 22, 2019 |
| 6.3 | Sept 22 2015 | Oct 22 2019 | June 4, 2021 |
| 6.4 | Apr 5 2016 | Oct 22 2019 | June 4, 2021 |
| 6.5 | Sept 27 2016 | Oct 22 2019 | June 4, 2021 |
| 6.6 | May 2 2017 | Oct 22 2019 | June 4, 2021 |
| Version | Release Date | End of Support Date | End of Full Support Criteria | End of P3 Support Date | End of P3 Support Criteria* |
|---|---|---|---|---|---|
| 7.0 | Sept 26 2017 | Sept 26 2019 | 24 Months | Sept 26 2022 | 36 Months |
| 7.1 | April 24 2018 | April 24 2020 | 24 Months | April 24 2023 | 36 Months |
| 7.2* | Oct 2 2018 | April 30 2021 | 24 Months | Oct 2 2023 | 36 Months |
| 7.3** | June 4 2019 | Oct 22 2021 | 24 Months | June 4 2024 | 36 Months |
| 8.0 | Oct 22 2019 | Oct 22 2021 | 24 Months | Oct 22 2024 | 36 Months |
| 8.1*** | Oct 19 2020 | Apr 19 2023 | 24 Months | Oct 22 2025 | 36 Months |
| 8.2**** | May 12 2021 | Sep 30 2023 | 24 Months | May 12 2026 | 36 Months |
| 9.0 | Jun 14 2022 | Jun 14 2024 | 24 Months | Jun 14 2027 | 36 Months |
| 9.1 | Jun 28 2023 | Jun 28 2025 | 24 Months | Jun 28 2028 | 36 Months |
| 9.2 | Jan 31 2024 | Jan 31 2026 | 24 Months | Jan 31 2029 | 36 Months |
| 9.3 | Jul 24 2024 | Jul 24 2026 | 24 Months | Jul 24 2029 | 36 Months |
| 9.4 | Dec 16 2024 | Dec 16 2026 | 24 Months | Dec 16 2029 | 36 Months |
*The End of Support Date for Splunk Universal Forwarder 7.2 has been extended to April 30 2021 due to the global impact of COVID-19.
**The End of Support Date for Splunk Universal Forwarder 7.3 has been extended to Oct 22 2021
***The End of Support Date for Splunk Universal Forwarder 8.1 has been extended to Apr 19, 2023.
****The End of Support Date for Splunk Universal Forwarder 8.2 has been extended to September 30, 2023.
Splunk Data Fabric Search
| Version | Release Date | End of Support Date | End of Support Criteria |
|---|---|---|---|
| 1.0 | June 4 2019 | June 4 2021 | 24 Months |
| 1.1 | Oct 22 2019 | Oct 22 2021 | 24 Months |
Splunk Data Stream Processor
| Version | Release Date | End of Support Date | End of Support Criteria |
|---|---|---|---|
| 1.0 | Oct 30 2019 | Oct 30 2021 | 24 Months |
| 1.1 | May 08 2020 | May 08 2022 | 24 Months |
| 1.2 | Oct 30 2020 | Oct 30 2022 | 24 Months |
| 1.3 | Mar 30 2022 | Jul 01 2023* | See note (*) below |
| 1.4 | Feb 28 2023 | Feb 28 2025 | 24 Months |
* The End of Support date for Splunk Data Stream Processor (DSP) 1.3 was March 30, 2024. However, all DSP releases prior to DSP 1.4 use Gravity, a Kubernetes orchestrator, which has been announced end-of-life. We have replaced Gravity with an alternative component in DSP 1.4. Therefore, we will no longer provide support for versions of DSP prior to DSP 1.4 after July 1, 2023. We advise all of our customers to upgrade to DSP 1.4 before July 1, 2023 in order to continue to receive full product support from Splunk.
Splunk Enterprise Security
| Version | Release Date | End of Support Date | End of Support Criteria |
|---|---|---|---|
| 5.0 | Feb 20 2018 | Feb 20 2020 | 24 Months |
| 5.1** | May 14 2018 | Oct 31 2020 | 24 Months |
| 5.2 | Oct 16 2018 | Oct 16 2020 | 24 Months |
| 5.3 | Apr 4 2019 | Apr 4 2021 | 24 Months |
| 6.0 | Oct 28 2019 | Oct 28 2021 | 24 Months |
| 6.1 | Jan 23 2020 | Jan 23 2022 | 24 Months |
| 6.2 | June 4 2020 | June 4 2022 | 24 Months |
| 6.3 | Aug 29 2020 | Aug 29 2022 | 24 Months |
| 6.4 | Dec 9 2020 | Dec 9 2022 | 24 Months |
| 6.5 | Mar 1 2021 | Mar 1 2023 | 24 Months |
| 6.6 | June 30 2021 | June 30 2023 | 24 Months |
| 7.0 | Dec 16 2021 | Dec 16 2023 | 24 Months |
| 7.1 | Jan 11 2023 | Jan 11 2025 | 24 Months |
| 7.2 | Sept 7 2023 | Sept 7 2025 | 24 Months |
| 7.3 | Dec 14 2023 | Dec 14 2025 | 24 Months |
| 8.0 | Oct 31 2024 | Oct 30 2026 | 24 Months |
**The End of Support Date for Splunk Enterprise Security 5.1 has been extended to October 31 2020 due to the global impact of COVID-19.
Splunk User Behavioral Analytics
| Version | Release Date | End of Support Date | End of Support Criteria |
|---|---|---|---|
| 4.1 | May 24 2018 | Oct 16 2019 | Release of 5.0 |
| 4.2 | Oct 16 2018 | Jul 28 2022 | Release of 5.1 |
| 4.3 | Mar 26 2019 | Feb 15 2023 | 2nd version after 5.0 |
| 5.0 | Oct 16 2019 | Aug 16 2023 | 3rd version after 5.0 |
| 5.1 | Jul 28 2022 | Jul 28 2024 | 24 Months |
| 5.2 | Feb 15 2023 | Feb 15 2025 | 24 Months |
| 5.3 | Aug 16 2023 | Aug 16 2025 | 24 Months |
| 5.4 | May 8 2024 | May 8 2026 | 24 Months |
Splunk SOAR
| Version | Release Date | End of Support Date | End of Support Criteria |
|---|---|---|---|
3.5 | Feb 22 2018 | Sep 21 2021 | Release of 5.0 |
4.0 | Sep 3 2018 | Sep 21 2021 | Release of 5.0 |
4.1 | Oct 1 2018 | Sep 21 2021 | Release of 5.0 |
4.2 | Jan 30 2019 | Sep 21 2021 | Release of 5.0 |
4.5 | May 31 2019 | Sep 21 2021 | Release of 5.0 |
4.6 | Sept 30 2019 | Sep 21 2021 | Release of 5.0 |
4.8 | Jan 30 2020 | Feb 22, 2023 | Release of 6.0 |
4.9 | Jun 29 2020 | Feb 22, 2023 | Release of 6.0 |
4.10 | Dec 9 2020 | Dec 9 2022 | 24 Months |
5.0 | Sep 21 2021 | Sep 21 2023 | 24 Months |
5.1 | Nov 11 2021 | Nov 11 2023 | 24 Months |
5.2 | Jan 26 2022 | Jan 26 2024 | 24 Months |
5.3 | April 4 2022 | April 4 2024 | 24 Months |
5.4 | Oct 26 2022 | Oct 26 2024 | 24 Months |
| 5.5 | Jan 3 2023 | Jan 3 2025 | 24 Months |
| 6.0 | Feb 22 2023 | Feb 22 2025 | 24 Months |
| 6.1 | July 12 2023 | July 12 2025 | 24 Months |
| 6.2 | Nov 30 2023 | Nov 30 2025 | 24 Months |
| 6.3 | Sep 19 2024 | Sep 19 2026 | 24 Months |
Splunk IT Service Intelligence
| Version | Release Date | End of Support Date | End of Support Criteria |
|---|---|---|---|
| 3.0 | Oct 20 2017 | Oct 20 2019 | EOS of Enterprise 7.0 |
| 3.1 | Apr 24 2018 | Apr 24 2020 | 24 Months |
| 4.0** | Oct 1 2018 | Jan 19 2021 | 24 Months |
| 4.1 | Jan 19 2019 | Jan 19 2021 | 24 Months |
| 4.2 | April 30 2019 | April 30 2021 | 24 Months |
| 4.3 | July 17 2019 | July 17 2021 | 24 Months |
| 4.4 | Oct 22 2019 | Oct 22 2021 | 24 Months |
| 4.5 | Apr 29 2020 | Apr 29 2022 | 24 Months |
| 4.6 | Aug 14 2020 | Aug 14 2022 | 24 Months |
| 4.7 | Oct 28 2020 | Oct 28 2022 | 24 Months |
| 4.8 | Jan 28 2021 | Jan 28 2023 | 24 Months |
| 4.9 | Apr 29 2021 | Apr 29 2023 | 24 Months |
| 4.10 | Aug 13 2021 | Aug 13 2023 | 24 Months |
| 4.11 | Dec 8 2021 | Dec 8 2023 | 24 Months |
| 4.12 | Jan 25 2022 | Jan 25 2024 | 24 Months |
| 4.13 | May 16 2022 | May 16 2024 | 24 Months |
| 4.14 | Aug 8, 2022 | Aug 8, 2024 | 24 Months |
| 4.15 | Nov 15, 2022 | Nov 15, 2024 | 24 Months |
| 4.16 | Feb 2, 2023 | Feb 2, 2025 | 24 Months |
| 4.17 | Jun 13, 2023 | Jun 13, 2025 | 24 Months |
| 4.18 | Jan 23 2024 | Jan 23 2026 | 24 Months |
| 4.19 | May 28, 2024 | May 28, 2026 | 24 Months |
**The End of Support Date for Splunk IT Service Intelligence 4.0 has been extended to January 19 2021 due to the global impact of COVID-19.
Last Updated: September 2024
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