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The SLO Playbook: Balancing Innovation and Reliability

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The goal of observability is to increase system reliability and customer satisfaction, but sometimes these are difficult to achieve simultaneously. That’s why many businesses are utilizing SLOs (service level objectives). An SLO is the ideal level of performance and reliability you want to deliver to users over a specific time period. In this playbook, you’ll learn:

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How SLOs compare to SLIs (service level indicators) and SLAs (service level agreements), and how they all work together
Why SLOs offer benefits like flexibility, better prioritization, and lower risk of downtime
Key tactics for your SLO game plan
How to manage SLOs with Splunk Observability

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