A Guide to Modern BPM Integration
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All across the Internet you will find references to solutions, offerings, and products that try to align with business process management (BPM) solutions. Whether you’re a Business Analyst or in IT strategy, this session will illustrate how easy it is to model and automate business processes with modern BPM tools in the travel industry. If you are talking to an airline, a baggage handler, a bookings agency or anyone in between, they all have one thing in common. They are dealing with complex business processes that often need to combine rules, events, resource planning, and processes. You’ll take a deep look into several sample integration solutions for this industry, simulating a travel agency booking system with: - Service integration - Multiple tasks - Complex BPM elements and - Rule-based fraud detection for payment processing - Disparate data source integration - Microservice migration and integration with BPM You will leave with an advanced overview of the capabilities of the Red Hat® JBoss® BPM Suite.
A Guide to Modern BPM Integration
- 1. A Guide to Modern BPM Integration Eric D. Schabell JBoss Technology Evangelist (Integration & BPM) Red Hat Summit - June 2015
- 2. Based on a travel story – Background – Getting started – Building an agency – Booking a trip
- 3. POLICIES/RULES CHALLENGE VISIBILITY, CONSISTENCY, AND AGILITY Application/Process Embedded rules/policies
- 4. Rule Repository 1. Separate the business rules from the applications 1. Express rules in terms that the business can readily understand - visibility 1. Empower business and IT experts to collaborate - agility AHA! POLICIES/RULES SOLUTION VISIBILITY + CONSISTENCY = AGILITY
- 5. ● The Swedish Board of Agriculture(SJV) distributes grants from the EU to Swedish Farmers. They process over 60,000 applications for grants every year. The complex parameters for grants are updated every year. SJV needs to update thousands of rules on its systems ● When SJV needed to more quickly and intuitively update the parameters, increase traceability and improve costs using a more integrated approach, they turned to Red Hat ● Using JBoss BRMS, SJV found a threefold increase in performance over their previous processes. The flexibility and manageability of Red Hat JBoss BRMS showed quickly with the ease with which they set up, manage and change rules more swiftly “We set out to deliver the best service possible to our stakeholders. We want to manage applicants more quickly, and implementing a flexible system made rule changes simpler and more cost efficient. We wanted a new system that would increase the traceability, gaining both insight into, and transparency of, the organizations approval process.” Markus Milerup Unit manager Swedish Board of Agriculture (SJV) LOCATION Jonkoping, Sweden GOVERNMENT INDUSTRY CUSTOMER SINCE 2010 LEARN MORE casestudy/redhat.com RED HAT JBOSS BRMS
- 6. POLICIES AND RULES PROCESSES To succeed, CIOs and their business partners will need to innovate — figuring out how they can change products, processes, go-to-market strategies, and their organizational structures — to meet the changing needs of their customers in a rapidly evolving marketplace. Forrestor Research, 2015
- 7. BUSINESS CHALLENGE: INEFFICIENT PROCESSES CONSISTENCY, VISIBILITY, AGILITY scan review adjudicate history check accounting account update final approval
- 8. BUSINESS SOLUTION – BUSINESS PROCESS AUTOMATION CONSISTENCY + VISIBILITY = AGILITY Business experts create a model of the business process
- 9. BUSINESS SOLUTION – BUSINESS PROCESS AUTOMATION CONSISTENCY + VISIBILITY = AGILITY BPMS AHA!
- 10. ● Manufacturer of consumer packaged goods experienced inefficiencies, lack of coordination and time consuming in the process of innovation and activities related to new product launch ● They leveraged JBoss BPM Suite to automate the process, from the initial product idea to the product placed on the points-of-sale, including market research, design, procurement, manufacturing, packaging, testing, pricing, and distribution. ● This enabled business users to make changes to process, rules and data on running processes. ● Established monitoring, analytics and reporting mechanisms. ● Implemented continuous process improvement mechanisms. Benefits: ● Sales of new products increased by 18%. ● Downtime reduced by 20%, ● Overall productivity improved by 38%. ● ROI in 3.8 months. ● End-to-end visibility of business processes. Transparent, controlled and auditable governance. LOCATION Europe Consumer Packaged Goods CUSTOMER SINCE LEARN MORE casestudy/redhat.com RED HAT JBOSS BPM SUITE Food Manufacturer
- 12. RED HAT JBOSS MIDDLEWARE INNOVATE FASTER, IN A SMARTER WAY AUTOMATE INTEGRATE ACCELERATE Red Hat JBoss Enterprise Application Platform Red Hat JBoss Data Grid Red Hat JBoss Web Server FeedHenry by Red Hat (mobile) Red Hat JBoss Fuse Red Hat JBoss Fuse Service Works Red Hat JBoss A-MQ Red Hat JBoss Data Virtualization Red Hat JBoss Enterprise Application Platform Red Hat JBoss Data Grid Red Hat JBoss Web Server FeedHenry by Red Hat (mobile) Red Hat JBoss BPM Suite Red Hat JBoss BRMS DEVELOPMENTTOOLS RedHatJBossDeveloperStudio MANAGEMENTTOOLS RedHatJBossOperationsNetwork PHYSICAL VIRTUAL PUBLIC CLOUD PRIVATE CLOUD
- 13. ● ● SOLUTION - AUTOMATE PRODUCTS Business Rules Management JBoss BPMSuite Business Process Management Complex Event Processing Business Resource Planning JBoss BRMS
- 14. COMPLEX EVENT PROCESSING : “ACTIVE” DECISION MAKING Detect events of significance to a business by recognizing time-based patterns in one or more real-time data feeds... “Weather delay in London”
- 15. REDHAT JBOSS: MEETING THE CHALLENGE – 3 KEY TECHNOLOGIES Business Process Management Complex Event Processing Business Rules Management
- 16. SOLUTION JBOSS xPaaS SERVICE: BPM IN THE CLOUD ● Create process models using cloud service ● Export to business process management (BPM) platform ● Share process models ● Orchestrate applications and services spanning cloud and on-premise ● PaaS UX simplifies configuration ON-PREMISE PRIVATE PUBLIC aPaaS bpmPaaS mPaaS JBoss EAP FeedHenry by Red Hat JBoss BPM Suite iPaaS JBoss Fuse JBoss A-MQ *redhat.com/en/technologies/cloud-computing/openshift
- 17. 17 JBoss BPM Travel Agency project
- 18. Interesting aspects Travel Agency ● 6 external web service calls – services sources provided ● user tasks & forms ● rule integration – decision table, technical rules, guided rules ● sub-processes ● compensation points (aka roll-back) ● fraud detection ● web application – example RestAPI usage
- 19. Getting started Easy as one... two... three! 1.Install on your machine 2.Install with one-click in Cloud 3.Generate a container install
- 20. Build a travel agency Project artifacts: – Data model – Pricing rules – Discount rules (decision table) – Task forms – Process ● service tasks ● user tasks ● compensation – Web application (RestAPI)
- 21. JBoss BPM Online Workshop
- 22. Build a Travel Agency
- 23. Data Model
- 24. Pricing
- 25. Discounting
- 26. Forms
- 27. 27
- 28. Web application
- 29. Book a trip
- 30. Fraud detection
- 31. But there's more... ✔ Integration and microservice migrations ✔ Integration with virtualized data sources ✔ JBoss BPM workshops
- 32. 32 Components in BPM microservices migration
- 33. 33 JBoss BPM Travel Agency Micro-Services
- 34. 34 Components with BPM data integration
- 35. 35
- 36. ` ● JBoss BPM Suite starter kit: – http://jboss.org/products/bpmsuite – http://www.jboss.org/products/bpmsuite/get-started ● JBoss BPM Travel Agency: – https://github.com/jbossdemocentral/bpms-travel-agency-demo – http://www.schabell.org/2015/01/how-to-fly-with-jboss-bpm-travel-agency.html (4 part video series) ● JBoss BPM Integration Stories: – https://github.com/jbossdemocentral/bpms-fuse-travel-agency-integration-demo – https://github.com/jbossdemocentral/bpms-dv-travel-agency-integration-demo ● JBoss BPM workshops: – http://bpmworkshop-onthe.rhcloud.com
- 37. Questions? Eric D. Schabell JBoss Technology Evangelist (Integration & BPM) @ericschabell | schabell.org
Editor's Notes
- Most organizations have policies or rules that govern the decisions the company makes. In the case of claim handling, These businesses, face three key challenges related to their management of business rules: Business rules are hidden in applications – the visibility problem It takes too long to change business rules – the agility problem People interpret rules differently – the consistency problem
- The best way to address these challengesis by enabling 1.) enabling business policies and rules to be separated from applications. 2)address the visibility problem by exposing rules to business users in forms that are easily understood, such as spreadsheets & decision tables. 3) provide an infrastructure for rule management, so it becomes easier for businesses to automate many more of their decisions, and reduce the inconsistency arising from manual interpretation of rules.
- Inefficient Processes Inconsistencies, lack of visibility and it takes too long to adapt the process as business needs change Many times decisions are not automated, making them inconsistent at best
- Challenges: Visibility – difficult to know what work is where and at what stage Agility - it takes too long to adapt the process as business needs change Consistency – different people route work differently
- An insurance claim passes through multiple steps, each involving separate decisions, people and other systems. These steps represent an entire business process.
- Automating the process allows you to track the status of work, providing dashboards and reports that ensure visibility into every aspect of business operations
- Planner
- <number> Benefits: ‘Active decision making’: Business makes timely decisions & responds quickly to external events