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    TQM PPT

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    soumavaee
    Total quality management developed rapidly in Japanese companies in the early 1950s and became a national priority in Japan by 1960. In the late 1960s and 1970s, the concept of total quality management helped propel Japan to become a world leader in quality. The term "total quality management" was coined by the U.S. Navy in 1980 and spread widely in organizations during that decade. Total quality management focuses on meeting and exceeding customer needs through organization-wide efforts and continuous improvement. It requires commitment from top management and the involvement of all employees.

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    TQM PPT

    Uploaded by

    soumavaee
    151 views15 pages
    Total quality management developed rapidly in Japanese companies in the early 1950s and became a national priority in Japan by 1960. In the late 1960s and 1970s, the concept of total quality management helped propel Japan to become a world leader in quality. The term "total quality management" was coined by the U.S. Navy in 1980 and spread widely in organizations during that decade. Total quality management focuses on meeting and exceeding customer needs through organization-wide efforts and continuous improvement. It requires commitment from top management and the involvement of all employees.

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    Total quality management developed rapidly in Japanese companies in the early 1950s and became a national priority in Japan by 1960. In the late 1960s and 1970s, the concept of total quality management helped propel Japan to become a world leader in quality. The term "total quality management" was coined by the U.S. Navy in 1980 and spread widely in organizations during that decade. Total quality management focuses on meeting and exceeding customer needs through organization-wide efforts and continuous improvement. It requires commitment from top management and the involvement of all employees.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    151 views15 pages

    TQM PPT

    Uploaded by

    soumavaee
    Total quality management developed rapidly in Japanese companies in the early 1950s and became a national priority in Japan by 1960. In the late 1960s and 1970s, the concept of total quality management helped propel Japan to become a world leader in quality. The term "total quality management" was coined by the U.S. Navy in 1980 and spread widely in organizations during that decade. Total quality management focuses on meeting and exceeding customer needs through organization-wide efforts and continuous improvement. It requires commitment from top management and the involvement of all employees.

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    Download as pptx, pdf, or txt
    of 15

    Total quality management

    Submitted by, Click to edit Master subtitle style

    3/5/12

    In the early 1950s, quality management practices developed rapidly in Japanese plants, and become a major theme in Japanese management philosophy, such that, by 1960, quality control and management had become a national preoccupation.

    In 1969 the first international conference on quality control, sponsored by Japan, America and 3/5/12

    HISTORY AND REVALUTION

    In 1968 Japanese shaped the phrase Total Quality Management Drove Japan to the world quality leader in 1970s In 1980 the U.S. navel air systems coined the TQM phrase. TQM spreads like wild fire during the 1980s In 1990s TQM evolved, methods being introduced like Six sigma

    3/5/12

    DEFINITION OF QUALITY

    Conformance to specifications Focus on manufacturing process Main objective is to meet product specifications Fulfilling customer needs Does not focus only on specification but on customer perception as well

    3/5/12

    DEFINITION OF QUALITY

    Fitness for use Focus on customer relationship, the design and manufacturing process Life cycle approach to building quality

    3/5/12

    What is TQM? & WHY?

    A Structured system for meeting and exceeding customer needs and expectation An integrated system to strive for excellence An organization-wide effort to establish quality assurance system

    WHY?
    To 3/5/12

    provide products in a continuously

    IMPORTANT ELEMENTS OF TQM


    Commitment of the top management total means everyone, everywhere and every time P-D-C-A cycle -Transition of managers from filters to enabler Employee involvement Process ownership Employee empowerment

    3/5/12

    IMPORTANT ELEMENTS OF TQM


    Addressing Training Requirements Substantial investment in communication Training to employees for new quality control tools Training to supervisors in problem solving approaches which includes,

    Identifying problem areas Setting targets for improvement Participating in improvement process Facilitating, monitoring and guiding the process

    3/5/12

    IMPORTANT ELEMENTS OF TQM


    Quality management tools Stratification Check sheet Scatter diagram Histogram Ishikawa diagram/ cause and effect diagram CEDAC yoke

    Poka 3/5/12

    Quality Management System & Total quality Management


    A quality management system (QMS) is a companys objective and process that design to meet the customer satisfaction. It contents Click to edit Master subtitle style organizational structure, procedures, processes, resources and continuous improvement.
    v

    A Total Quality Management (TQM) is a set of management practices throughout the organization, to ensure the organization consistently meets or exceeds customer requirements. TQM focus on process 3/5/12
    v

    3/5/12

    Do companies applying ISO have higher levels of TQM than companies that are not applying it? Is the certification advantageous for companies in order to attain a TQM system?

    Regarding ISO 9000, the results show that the only clear improvement is in product quality. Managers agree that certification was useful in the initial stages of quality system implementation, mainly because they improved their production process through the development of work procedures, creating an atmosphere in which quality played an important role and defining responsibilities and duties. Initially, ISO 9000 certification was a competitive tool because it was still a novelty. However, today, certification is no longer a competitive advantage, but a prerequisite to play in the market.

    Sun (2000) points out that certified companies have higher levels in some TQM dimensions: quality information, product quality assurance, process management, and cooperation with customers.
    3/5/12

    MICAELA MARTNEZ COSTA, UNIVERSITY OF

    QUALITY FUNCTION DEPLOYMENT

    3/5/12

    QUALITY COSTING

    3/5/12

    DESIGN OF QUALITY ASSURANCE SYSTEM

    3/5/12

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