AMADEUS

Basic Training Course

 Course Syllabus
• Global Distribution System (GDS)
• Who is AMADEUS?
• AMADEUS Information System (AIS)
•AMADEUS PNR
 Who is AMADEUS?
- is a Global Distribution System
(GDS) developed to distribute any - Created in 1987 and is
travel related products to Travel
designed to provide users
Agents and Airlines in order to
with a single tool to increase
automate their reservation
their efficiency &
functions.
productivity.

- Owned by three main airline partners (Lufthansa, Iberia Airlines

of Spain, Air France) and 30 other organizations.
 Who is AMADEUS?
The provisions of the AMADEUS
Central System, a centralized
150,000 Terminals,
database and processing system that
40 Travel Agencies, supplies information, booking and
over 100 Airlines, pricing for travel services worldwide.
uses AMADEUS

AMADEUS Alpha Numeric Code is 1A.

AMADEUS Information System

-is a central source of

reference information
which is maintained by
AMADEUS and service
providers (Airlines, Hotels,
Transportation, etc.)
AMADEUS Information System
GG AIR TG MNL

Wherein: GG - the transaction code

AIR - for AIRline
TG - the specific airline code
MNL - the location of the station
AMADEUS Information System
AMADEUS Information System
 AMADEUS Information System
ACCESS CODES FOR OTHER INFORMTATION NEEDED:

GG COU PE display country (COU) information by country

code (PE for Peru)
GG COU CH CLIM display country (COU) information by country
code (CH for Switzerland) specifically the topic
about climate (CLIM).
GG APT ORD display airport (APT) information by airport
code (ORD)
GG WEA AKL display weather (WEA) information by the city code (AKL).
GG CODE F encode/decode (CODE) by means of first letter (F)
GG AMA PH display information about AMADEUS (AMA) in a given
location (PH for Philippines).
 Help Page
HELP PAGE REFERENCE: HE HE

-is an automated reference

guide to the functions of the
AMADEUS Central System.
-contains explanations and
examples of all aspects of
AMADEUS Commands.
 Help Page
HELP PAGE REFERENCE: HE HE

4 ways to access Help Page

HE S : by the first letter of the topic (S for Sign-in)
HE SIGN IN: by the whole name of the topic
HE JI : by the transaction command
HE / : only done when you receive an error
message from an attempted command.
 Help Page
HELP PAGE REFERENCE: HE HE
 Encode / Decode
HELP PAGE REFERENCE: HE CONVERT

ENCODING DECODING
-process used to convert a -the reverse process which
full name of an item into a also displays the description
code. of the given code.
 Encode / Decode
HELP PAGE REFERENCE: HE CONVERT
City / Aiport
DAN SRINAGAR

SXR is the letter code of SRINAGAR

 Encode / Decode
HELP PAGE REFERENCE: HE CONVERT
City / Aiport
DAC VFA

VFA is the letter code of Victoria Falls

 Encode / Decode
HELP PAGE REFERENCE: HE CONVERT
City / Aiport
DAN SAN LEANDRO / S

OAK (for Oakland Airport) will be the closest airport to

San Leandro (3km South)
 Encode / Decode
HELP PAGE REFERENCE: HE CONVERT
Country/Currency
DC SLOVENIA

SI – country code SIT – currency code

C EUROPE – geographical location (Slovenian Tolar)
TC2 – IATA Traffic Conference location
 TRAFFIC CONFERENCE
IATA- International Air Transport Association
AREA I- American Continent, North, Central and
South
AREA II- Europe, Africa and Middle East
AREA III- whole of Asia (Afghanistan and whole
Pacific Ocean, Australia, New Zealand and the
islands of the South Pacific)
 Encode / Decode
HELP PAGE REFERENCE: HE CONVERT
Airlines
DNA AEROMEXICO

AM –airline code
AMX – commercial code
139 – numeric code
 Availability Display
HELP PAGE REFERENCE: HE AN

-contains 500,000 city pairs and

16 million flight connections.

-you are allowed to search an

availability up to a maximum of
361 days in the future and it also
allows you display an availability
at least 3 days in the past
 Availability Neutral

AN 19JAN MNLSIN
where:
AN - command
19JAN - departure date
(format DDMMM)

© 2016 Amadeus IT Group SA

MNLSIN - city pair

23
 Seat Inventory Status

1 to 9 open / available
0 or L on waitlist
R on request

© 2016 Amadeus IT Group SA

24
 Availability Options

•Specific airline
AN 19JAN MNLSIN/APR
Mandatory Airline code

•Specific booking class

AN 19JAN MNLSIN /CM
Mandatory Class of service

•Combination
AN 19JAN MNLSIN /APR/CM

© 2016 Amadeus IT Group SA

25
 Availability Display
HELP PAGE REFERENCE: HE AN
To make a basic availability display, the transaction command in
AN followed by the date of the departure and the city pair
(Origin/Destination). The format is:

AN 02MAR PARJFK
 Availability Display
HELP PAGE REFERENCE: HE AN
No. of Stops
No. of days before fit
Time Default
commencement Day of Flight
ETD
 Availability Display
HELP PAGE REFERENCE: HE AN
ETD

Terminal No. ETA Equipment

Airline
Fit. No.
Elapsed Flying Time
Line No. RBD and Inventory (Posting)
Access Level Indicator
 Availability Display
HELP PAGE REFERENCE: HE AN
AVAILABILITY DISPLAY WITH OPTIONS
AN 15APR SFOCHI 9A To display flights with a specific time
AN 19AUG ROMCAI/ A AZ To display flights with a specific Airline
AN 16JUN BUESCL / CY To display with a specific Class (Y)
AN 17AUG MNLLAX / X SEL To display flights with a specific connecting (X)
point.
AN 17AUG MNLLAX / X SEL / O To display Online flights only with a specific
connecting point
AN 09FEB MNLLAX / ANW / K Y To display flights with a specific airline on a
specific cabin (Y=economy C=business F=first
class)
 Availability Display
HELP PAGE REFERENCE: HE AN
OTHER COMMAND
EXAMPLES
AN *A 02JUL FRASFO To display Star Alliance (*A) flights only
AN OW 02JUL YVRMAD To display One World (OW) flights only
AN 17DEC FRA Shortcut entry; if only one city code is entered in a
command, AMADEUS assumes that the point of
departure will be from the terminal location.
AN SYDPAR Shortcut entry; if no date is entered in a command,
AMADEUS assumes that the date will be for today
MPAN Redisplay the previous Availability Display
 Availability Display
HELP PAGE REFERENCE: HE AN
COMMAND EXAMPLES
AC SEA To change the point of departure
AC // SEL To change the point of arrival
AC 06SEPT To change to a specific date
AC 8 To change 8 days later from current date displayed
AC-5 To change 5 days earlier from current date displayed
MN Move Next day from current date displayed
MY Move Yesterday from the current date display
AC 1500 To change the preferred time
 Availability Display
HELP PAGE REFERENCE: HE AN
COMMAND EXAMPLES
AC / A AF To change the preferred airline
AC / A YY To change display to all airlines
AC / C J To change the preferred class of service
AC R 21MAY To change the current availability display to a Return
availability with a specified date
AC R 6 / A TG To change the current availability display 6 days later to
a return availability with a specified carrier
 Availability Display
HELP PAGE REFERENCE: HE AN
First Screen Display

Second Screen Display

 Schedule Display
HELP PAGE REFERENCE: HE SN
SN 21MAY PTYMIA Type of Aircraft
Date of Dept
Days to go Day
Elapse Flying Time
 Timetable Display
HELP PAGE REFERENCE: HE TN
TN 02AUG SOFMOW
Operating day codes
 Timetable Display
HELP PAGE REFERENCE: HE TN
Code Explanation
1234567 Specific day(s) of the week,
where Monday = 1
D Flight operations daily
X Flight operates daily except for
specified days,
where X2= except Tuesdays
 Airline Access Levels
STANDARD ACCESS
- Offers flight availability and
schedules which are updated once
a week by tape.
DIRECT ACCESS
- Provides a real-time link to the
airline system to display accurate
availability.
Airline Access Levels

NO INDICATOR
Airline Access Levels

ASTERISK INDICATOR
 The AMADEUS PNR
PNR – Passenger Name Record
-contains all of the data relating
to a particular passenger’s travel
reservations.
-contains not only the basic
passenger’s data such as name,
contact, special, requests, etc.,
but also flight, hotel
reservations as well.
 Segment Sell
HELP PAGE REFERENCE: HE SS

You can enter a flight segment using:

1. A short sell entry from an availability display.
2. A long sell entry that includes all the flight details.
 Segment Sell
HELP PAGE REFERENCE: HE SS
Short Sell Entry Display
 Segment Sell
HELP PAGE REFERENCE: HE SS
Short Sell Entry Display

SS1Y4
SS Segment sell transaction code
1 Number of Seats
Y Class of Service
4 Availability line number
 Segment Sell
HELP PAGE REFERENCE: HE SS
Short Sell Entry Display

System Response
 Segment Sell
HELP PAGE REFERENCE: HE SS
Long Sell Entry Display

SSLH745C28DECMNLFRA1
SS Segment sell transaction code
LH745 Airline code and flight number
C Class of Service
28DEC Departure date. DDMMM
MNLFRA Origin and destination airport codes
1 Number of seats
 Segment Sell
HELP PAGE REFERENCE: HE SS
Long Sell Entry Display

System Response
 Name Element
HELP PAGE REFERENCE: HE NM
CODE DEFINITION
MR Adult male (12 y.o. and above)
MRS or MS Adult female (12 y.o. and above)
MSTR Child male (2 y.o.; not exceeding 12 y.o.)
MIST Child female (2 y.o.; not exceeding 12 y.o.)
INF Infant (below 2 y.o.)
 Name Element
HELP PAGE REFERENCE: HE NM
NM1PEREZ/TIMOTHY MR

NM Name element transaction code

1 Number of passengers with the same family
name, occupying seats
PEREZ/TIMOTHY MR Passenger family name, given name
separated by a slash, and title
 Name Element
HELP PAGE REFERENCE: HE NM
NM1PEREZ/TIMOTHY MR
System Response
 Name Element
HELP PAGE REFERENCE: HE NM
ENTRY REQUESTS
NM2REYES/HANS MR/HEIDI MS More than one passenger with the same family
name
NM1BRADLEY/MICHAEL MISTR(CHD) Child name
NM1TAN/SUSAN MS(INF/LISAMARIE) Infant associated with an adult with the same
family name
NM1LIM/JANET MS(INFVALDEZ/IRENE) Infant associated to an adult with a different
family name
NM2LIM/JANET MS/ROWENA Adult name with passenger ID code
MS(IDPTA356)
NM1GOMEZ/ARTHUR MSTR(CHD) Child name with passenger ID code
(IDRTT124)
 Contact Element
HELP PAGE REFERENCE: HE AP
LOCATION INDICATOR DEFINITION
A Travel Agency Contact
B Business Phone Contact
P Pager Contact
M Mobile Phone Contact
F Fax Contact
H Home Contact
HOTEL Hotel Contact
 Contact Element
HELP PAGE REFERENCE: HE AP
APMNL ABCD TRAVEL 8406589 JOHN-A
AP Contact transaction code
MNL City code
ABC TRAVEL Agency Name
8406589 Telephone number
JOHN Agent name
-A Dash, followed by the location
indicator
Received From Element
HELP PAGE REFERENCE: HE RF

RFMARY
RF Received from transaction code
MARY Reference person
 Ticketing Element
HELP PAGE REFERENCE: HE TK

TKTL19MAY

TK Ticketing Element transaction code

TL Ticketing arrangement indicator
19MAY Date, DDMMM
 Ticketing Element
HELP PAGE REFERENCE: HE TK
TKTL19MAY

System Response

Option Indicator Indicates Queue Placement

Time Limit TL Deadline to purchase ticket Queue 8, category 1
Ticketed OK Ticket is issued No queue placement
 End Transaction
HELP PAGE REFERENCE: HE ET & HE ER

1. ET - to End Transaction and ignore

the PNR.
2. ER - to End Transaction and
redisplay the PNR.
 End Transaction
HELP PAGE REFERENCE: HE ET & HE ER
 End Transaction
HELP PAGE REFERENCE: HE ET & HE ER
ET

System Response
 PNR Retrieval
HELP PAGE REFERENCE: HE RT
RTYQDE4R
RT Retrieval transaction code
YQDE4R Record Locator

System Response
 PNR Retrieval
HELP PAGE REFERENCE: HE RT
Entry Retrieves a
RT/GARCIA PNR by family name
RT/12SEP-CARREON PNR by date and family name
RTLH155/19JUNMUC-HANN PNR by flight, date, departure city and family
RT1 PNR from a list
RT0 Multi passenger list