Index

Advance Construction Method

01

QUALITY 02
MANAGEMENT
Presented by:
03
Alyssa Sison Mary Jane Curitana
Honeychu Banania Cyrell Ann Etchalar
Alec Lorente 04

BSCE 4-B Group 3

05
 Index
Content
01
01 02 03

Introduction Quality Quality Control 02

Planning
03
04
04
Quality Assurance

05
 Index

01 01

Introduction 02

03

04

05
 Index

What is Quality Management? 01

-Focuses on long-term goals

02
through the implementation
of short-term initiatives.
03

04

05
3 Main Processes of Quality Management :

1 QUALITY PLANNING

QUALITY ASSURANCE 2

3 QUALITY CONTROL
 Index

01

02
02

03
QUALITY
PLANNING 04

05
 QUALITY PLANNING Index

01

- to helps an organization
manage its quality program 02
effectively and efficiently and
describe the overall goals,
objectives and outline the 03
specific activities necessary to
attain them.
04

05
QP should be performed in parallel with other project Intro

planning processes
and involves:
01

• The creation of a Quality Management Plan. 02

• The identification of acceptance criteria for the
product’s performance requirements and
essential conditions that must be achieved before 03
project deliverables are accepted.

• The identification of a Quality Baseline and the

definition of Quality Metrics & Measures 04

05
• Quality Management Plan
-Focuses on the processes used to plan, implement, document,
and asses the project’s level of quality. The plan defines the
project’s policies, objectives, principles, responsibilities, and
accountability as it relates to project quality and outlines how
the project team will implement, perform, and measure those
policies.

-Determines quality policies and procedures relevant to the

project for project deliverables and processes, defines who is
responsible for what, and documents compliance.
STEPS OF A QUALITY MANAGEMENT PLAN:
A good QMP will ensure the following:
• Customer expectations are met and satisfied

• Reduces cost of re-work

• Improves efficiency

• Ensures consistency

• Reduces cost.
 QMP Key Roles and Responsibilities:
• Organizational Leadership: An organization must ensure
quality management is a top priority and that the tools and
resources are available.

• Project Manager: Develops the quality management plan and

methodology to be followed on a project. Ultimately responsible
for quality being met.

• Quality Control Manager: Ensures that all quality management

standards are being performed and highlight deficiencies to the
PM.
• Members: All project members are responsible for ensuring
quality standards, and the quality processes followed are met
on a project.

• Stakeholders: Sets the expectations for quality on a project

and approves the delivery of that product or service.

• Customers: It also sets the standard for quality.

• Acceptance Criteria

- Are pre-established minimum standards or requirements

that a project or product must meet before deliverables are
accepted.

-Acceptance criteria can include functionality requirements,

performance measures, essential conditions, regulatory
compliance, etc.

-As a rule, acceptance criteria are written by a product

owner or a business analyst.
• Quality Metrics & Measures
-are defined in the planning phase of the project and
then measured throughout the project’s life to track
and assess the project’s level of conformity to its
established quality baseline.

-Quality metrics are quantifiable measures used to

assess the performance, effectiveness, and overall
quality of a product, process, service, or system.
Why use quality metrics?
• Determining process effectiveness: Quality metrics like tracking
delivery times or task times can help identify if current processes
work effectively. You might consider tracking each step in a process
to monitor any defects or delays.

• Identifying improvements: Quality metrics can show where you

can improve the quality and performance of products. If you have a
high defect rate or low customer satisfaction rate, you can learn
where you might improve.

• Adjusting strategy: Measuring quality can help you adjust your

strategy. For example, you may invest in higher quality processes
and materials to reduce the number of defects produced.
 Types of Quality Metrics:
• Outcome Metrics – assess the end result of a process or
activity

• Process Metrics – monitor the efficiency and effectiveness of

specific processes

• Performance Metrics – evaluate the performance of

individuals, teams, or departments in achieving specific goals
or targets (e.g., KPIs)

• Compliance Metrics – measure an organization’s adherence

to regulations, standards, and guidelines
• Employee Metrics – gauge the performance, satisfaction,
and engagement of the workforce

• Innovation Metrics – assess an organization’s ability to

introduce new ideas, processes, or products

• Supplier Quality Metrics – evaluate the performance of

external suppliers and vendors who contribute to an
organization’s operations

• Environmental Metrics – measure an organization’s

impact on the environment, focusing on sustainability and
eco-friendly practices

• Health and Safety Metrics – assess the well-being of

employees and the effectiveness of safety protocols
• Benchmarking
-A point of reference for a measurement which is
usually recognized as an industry best practice.

-Is the process of evaluating and comparing project

performance against an identified benchmark with the
purpose of continuously measuring and improving
project efficiency with the goal of improving project
performance.

-Another methodology useful in defining project

quality standards.
• Cost Benefits Analysis
- is the process of comparing the various costs
associated with an investment with the benefits that it
proposes to return in order to choose the best or most
appropriate option.

-A cost-benefit analysis is a systematic process that

businesses use to analyze which decisions to make and
which to forgo.
 STEPS OF A COST-BENEFIT ANALYSIS

1. Establish a Framework for Your Analysis

2. Identify Your Costs and Benefits

3. Assign a Dollar Amount or Value to Each Cost and Benefit

4. Tally the Total Value of Benefits and Costs and Compare

PROS AND CONS OF COST-BENEFIT ANALYSIS
Advantages of Cost-Benefit Analysis

• A Data-Driven Approach
• Makes Decisions Simpler
• Uncovers Hidden Costs and Benefits

Limitations of Cost-Benefit Analysis

• Difficult to Predict All Variables

• Incorrect Data Can Skew Results
• Better Suited to Short- and Mid-Length Projects
• Removes the Human Element
 Index

03 01

QUALITY CONTROL 02

03

04

05
 QUALITY CONTROL Index

01

- involves the process by which

products/services are tested 02
and measured to ensure they
meet a standard. Through this
process, a business can 03
evaluate, maintain, and improve
product quality.
04

05
 Index

Goals of Quality Control: 01

-

-to minimize errors 02

-to ensure that and inconsistencies
products are as within them.
uniform as possible
03

04

05
 Key Components of Quality Control
Inspection Testing Statistical Process
Control (SPC):
• Regularly • Conducting
examining various tests and • Employing
products, measurements statistical
materials, or techniques
services
Corrective Action
Documentation Training and
and Records • Implementing Education
appropriate measures
• Providing
• Keeping detailed records employees with
of inspections, tests, and Continuous the necessary
corrective actions taken
Improvement skills and
knowledge
• Constantly analyzing
data and feedback
 Quality Control Methods
1. Control Charts: A graph or chart is used to study how
processes are changing over time.
2. Process Control: Processes are monitored and adjusted
to ensure quality and improve performance.
3. Acceptance Sampling: A statistical measure is used to
determine if a batch or sample of products meets the
overall manufacturing standard.
4. Process Protocol: A mapping methodology that
improves the design and implementation processes by
creating evaluative indicators for each step.
 Index

01

02
04 03

QUALITY 04
ASSURANCE
05
 QUALITY ASSURANCE Index

01
- Refers to the processes and
activities implemented to ensure
that products or services meet 02
specific quality standards.

-It involves conducting checks,

03
inspections, and tests to identify
and resolve any issues or
inconsistencies throughout the
development or manufacturing 04
cycle.

05
 Goals of quality assurance:
The primary goal is to ensure that a product or service meets
or exceeds customer expectations in terms of quality and
performance.

Common objectives include:

• Ensuring product reliability: aims to identify and address any
potential defects or problems in the product to ensure its
reliability and longevity.
• Meeting industry standards: involves verifying that a product
or service complies with applicable industry standards,
regulations, and certifications.
• Enhancing customer satisfaction: seek to improve customer
satisfaction by delivering products or services that meet or
exceed their expectations.
• Continuously improving processes: to foster a culture of
continuous improvement by identifying areas for optimization
and implementing corrective actions

• Cost reduction: can help reduce costs associated with product

defects, rework, and customer complaints by preventing issues
before they arise.
Key components of Quality Assurance:

Quality Planning: setting objectives, and creating a plan to

ensure those standards are met.

Process Documentation: creating detailed documentation

outlining the steps and procedures required to execute quality
assurance activities.

Metrics and Measurements: establishing quantitative and

qualitative criteria for measuring the quality of a product or
service.
Training and Education: providing adequate training and
education programs to ensure that personnel involved in quality
assurance have the necessary skills and knowledge.

Process Improvement: implementing improvements to ensure

ongoing effectiveness and efficiency.

Risk Management: identifying potential risks and developing

strategies to mitigate and manage them, so they do not impact the
quality of the final product or service.

Auditing and Compliance: conducting regular audits to ensure

adherence to quality standards, regulatory requirements, and best
practices.
Continuous Monitoring and Feedback: monitoring
performance to identify areas of improvement and ensure
customer satisfaction.

Corrective and Preventive Actions: To address quality

issues that arise and taking preventive actions to avoid
future similar issues.

Communication and Collaboration: between different

stakeholders, including developers, testers, managers, and
customers, to ensure a comprehensive and shared
understanding of quality objectives and requirements.
 Index

Quality Assurance Methods:

1

01
TESTING 2 INSPECTIONS

02
3

DOCUMENTATION 4
REVIEWS

03
5 6

CONTINUOUS STATISTICAL PROCESS

INTEGRATION CONTROL

04

05
 Intro

Thank you for 01

listening! 02

Aurora State College of Technology

Department of Engineering
03

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