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    Chapter 4 Managing Outsourcing Relationships

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    Syrill Cayetano
    The document discusses best practices for managing outsourcing relationships. It covers topics like governance structures, communication, performance management, financial management, legal considerations, knowledge transfer, cultural barriers, risk management, and avoiding common pitfalls.

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    © All Rights Reserved
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    Chapter 4 Managing Outsourcing Relationships

    Uploaded by

    Syrill Cayetano
    14 views12 pages
    The document discusses best practices for managing outsourcing relationships. It covers topics like governance structures, communication, performance management, financial management, legal considerations, knowledge transfer, cultural barriers, risk management, and avoiding common pitfalls.

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    Chapter 4 Managing outsourcing relationships

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    The document discusses best practices for managing outsourcing relationships. It covers topics like governance structures, communication, performance management, financial management, legal considerations, knowledge transfer, cultural barriers, risk management, and avoiding common pitfalls.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    14 views12 pages

    Chapter 4 Managing Outsourcing Relationships

    Uploaded by

    Syrill Cayetano
    The document discusses best practices for managing outsourcing relationships. It covers topics like governance structures, communication, performance management, financial management, legal considerations, knowledge transfer, cultural barriers, risk management, and avoiding common pitfalls.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 12

    Managing outsourcing

    relationships
    CHAPTER 4
    Establishing and maintaining governance structures for
    the outsourced business processes

    1. Defining roles and responsibilities


    2. Establishing decision-making processes
    3. Setting up communication protocols
    4. Implementing performance monitoring and reporting mechanisms
    5. Establishing dispute resolution mechanisms
    6. Implementing risk management processes
    7. Developing a change management process
    8. Developing a governance charter
    Managing the relationship with the outsourcing partner

    1. Establishing regular communication


    2. Managing expectations
    3. Performance monitoring and management
    4. Managing service delivery
    5. Managing quality and customer satisfaction
    6. Managing risks and issues
    7. Managing change
    8. Managing the contract
    Ongoing performance management and
    improvement
    1. Monitoring and controlling service quality
    2. Identifying and managing risks
    3. Measuring and evaluating performance
    4. Identifying and implementing process improvements
    5. Managing service level agreements (SLAs)
    6. Implementing a continuous improvement process
    7. Managing customer satisfaction
    8. Managing compliance and regulatory requirements
    Managing the financial aspects of the outsourcing
    relationship
    1. Cost management
    2. Budgeting
    3. Forecasting
    4. Invoicing and payment management
    5. Financial reporting
    6. Managing currency exchange rates
    7. Managing tax considerations
    8. Managing financial risks
    Managing the legal and contractual aspects of the
    outsourcing relationship
    1. Compliance with laws and regulations
    2. Contractual considerations
    3. Dispute resolution
    4. Negotiating and drafting the contract
    5. Managing intellectual property rights
    6. Managing data privacy and security
    7. Managing termination and exit
    8. Managing regulatory approvals
    Managing the knowledge and intellectual
    property aspects of the outsourcing relationship

    1. Knowledge transfer
    2. Intellectual property management
    3. Protecting confidential information
    4. Managing knowledge retention
    5. Managing knowledge gaps
    6. Managing knowledge transfer failures
    7. Managing knowledge loss
    8. Managing knowledge retention and sharing
    Managing cultural and language barriers in
    an outsourcing relationship
    1. Understanding cultural differences
    2. Managing language barriers
    3. Developing cross-cultural communication strategies
    4. Managing cultural miscommunication
    5. Providing cultural training and education
    6. Implementing cultural awareness programs
    7. Building a cross-cultural team
    8. Encouraging cultural exchange
    Managing the impact of an outsourcing
    relationship on employees and stakeholders

    1. Managing employee engagement


    2. Communicating the benefits of outsourcing
    3. Managing employee retention
    4. Providing employee training and development opportunities
    5. Managing employee morale
    6. Managing the impact of outsourcing on stakeholders
    7. Managing the impact of outsourcing on the organization's reputation
    8. Managing the transition process
    Managing the risks associated with outsourcing,
    including business continuity and disaster
    recovery
    1. Identifying risks
    2. Developing a risk management plan
    3. Evaluating outsourcing partners' risk management capabilities
    4. Monitoring and managing risks
    5. Managing business continuity
    6. Managing disaster recovery
    7. Implementing security measures
    8. Managing incident response
    Best practices for managing outsourcing
    relationships and avoiding common pitfalls

    1. Defining clear goals and expectations


    2. Selecting the right outsourcing partner
    3. Developing a strong contract
    4. Communicating effectively
    5. Managing and monitoring performance
    6. Managing cultural and language barriers
    7. Managing change
    8. Managing risks
    THANK YOU!

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