Session 16 HBR Case Vispera

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VISPERA : Visual Intelligence for Retail

HBR Case 1 Discussion


Learning Objectives
Key concepts (1)
• Image Recognition Technology
• Automated Visual Analytics
• Assess whether products are on retail store shelves as planned
• Share-of-Shelf, Speed-to-Shelf and Shelf-availability
• reduce stock-outs, increase sales, reduce personnel costs, and improve
operational efficiency
• Amazon Go
• Out-of-Stock prediction capabilities
• Dynamic pricing and predicting industry trends
Key concepts (2)
• The alignment between brand suppliers and retailers to ensure
products get into shopper’s hands.
• How channel partners create value and how channel partners might
help consumers during the purchasing and generating customer
traffic.
Key Questions (1)
• How ML can improve Brick-and-Mortar retail execution: Image
recognition technology and Automated visual analytics?
• Shoppers have high expectations from stores
• Online alternatives
• OOS – Out-Of-Stock
• lead to lost sales, shoppers substitute of other products, delay of purchase, leave the
store
• OSA – On the – Shelf – Availability
• low product availability can have a long lasting negative effect on customer loyalty
Key Questions (2)
• Shelf availability can only be crudely estimated
• Phantom products - in the store but still in the backroom, misplace
on the shelves, or not properly presented to the shoppers
Key Questions (3)
• Mobeye - combines crowdsourcing services with image recognition to
offer services to retainers and brands
• Navii - a robot that collects photos and runs deep learning algorithms
to deliver automated planogram complaince
• ROCKy – robotic retail surveying tool
Key Questions (4)
• If you are a brick-and-mortar retailer, what's important to you ? How
about if I am like Unilever or Coca-Cola?
• Why is retail execution challenging ?
• Why were the auditors hired by the supplier?
• What is the problem they are trying to solve and why is it hard to solve?
• What is happening at the store level?
• What is an auditor looking out for?
• What do they do when they walk into a store?
• Vispera Image Recognition Services for Retail - YouTube

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