Chpater 1 Updated 2022 Emotion and Modes

ORGANIZATIONAL BEHAVIOR
INTRODUCTION
Lecturer: Zubair Hamud

Chapter 1
What Is Organizational
Behaviour?
Chapter 1, Nancy Langton and Stephen P. Robbins, Fundamentals of Organizational Behaviour, Third Canadian Edition 1-2
Copyright © 2007 Pearson Education Canada
Chapter 1 Outline
• Defining Organizational Behaviour

• OB: Making Sense of Behaviour in
Organizations
• How Will Knowing OB Make a
Difference?
What Is Organizational Behaviour?
1. What is organizational behaviour?

2. Isn’t organizational behaviour common sense? Or
just like psychology?
3. How does knowing about organizational behaviour
make work and life more understandable?
4. What challenges do managers and employees face
in the workplace of the twenty-first century?
Organizational Behaviour
• A field of study that investigates the impact of

individuals, groups, and structure on behaviour
within organizations; the aim is to apply such
knowledge toward improving organizational
effectiveness.
Why Do We Study OB?
• To learn about yourself and others

• To understand how the many organizations you
encounter work.
• To become familiar with team work
• To help you think about the people issues faced by
managers and entrepreneurs
What Is an Organization?
• A consciously coordinated social unit:

– composed of a group of people
– functioning on a relatively continuous
basis
– to achieve a common goal or set of goals.
The Building Blocks of OB
• Psychology
• Sociology
• Social Psychology
• Anthropology
• Political Science
Exhibit 1-1
Toward an OB Discipline
The Rigour of OB
• OB Looks at Consistencies
– What is common about behaviour, and
helps predictability?
• OB Looks Beyond Common Sense
– Systematic study, based on scientific
evidence
• OB Has Few Absolutes
• OB Takes a Contingency Approach
– Considers behaviour in context
Exhibit 1-2
Research Methods in OB
Source: J. R. Schermerhorn, J.G. Hunt, and R. N. Osborn, Organizational Behaviour, 9th Edition, 2005, p. 4. Copyright © 2005 John Wiley & Sons, Inc. Reprinted
with the permission of John Wiley & Sons, Inc.
How Will Knowing OB Make a
Difference?
• For Managers
– Knowing organizational behaviour can help
you manage well and makes for better
corporations.
– Managing people well leads to
greater organizational commitment.
– Finally, managing well may improve
organizational citizenship.
How Will Knowing OB Make a
Difference?
• For Individuals
– What if I’m not going to work in a large organization?
• The theories generally apply to organizations of any
size.
– What if I don’t want to be a manager?
• To some extent, the roles of managers and employees
are becoming unclear in many organizations.
• While self-employed individuals often do not act as
managers, they certainly interact with other
individuals and organizations as part of their work.
Bottom Line: OB Is For Everyone
• Organizational behaviour is not just for managers.

– The roles of managers and employees are becoming
unclear in many organizations.
– Managers are increasingly asking employees to share in
their decision-making processes rather than simply follow
orders.
• OB applies equally well to all situations in which you
interact with others: on the basketball court, at the
grocery store, or in school.
Exhibit 1-4
Basic OB Model
Organization systems level
Group level
Individual level
Today’s Challenges
in the Workplace
• Challenges at the Individual Level
– Individual Differences
– Job Satisfaction
– Motivation
– Empowerment
– Behaving Ethically
in the Workplace
• Challenges at the Group Level
– Working With Others
– Workforce Diversity
in the Workplace
• Challenges at the Organizational Level
– Productivity
– Developing Effective Employees
– Putting People First
– Global Competition
– Managing and Working in a Multicultural World
in the Workplace
• Challenges at the Organizational Level
– Productivity
• A performance measure including
effectiveness and efficiency.
– Effectiveness
• The achievement of goals.
– Efficiency
• The ratio of effective work output to the
input required to produce the work.
Developing Effective Employees
Organizational Citizenship Behaviour (OCB)

– Discretionary behaviour that is not part of an
employee’s formal job requirements, but
that
nevertheless promotes the effective functioning
of the organization.
Putting People First
• Putting people first generates a committed

workforce and positively affects the bottom
line.
• People will work harder when they feel they
have ― more control and say in their work.
How to Put People First
• Provide employment security.

• Hire well.
• Create self-managed teams.
• Pay well.
• Provide extensive training.
• Reduce status differences.
• Share information about organizational
performance.
Global Competition
• In recent years, Canadian businesses have

faced tough competition from the United
States, Europe, Japan, and even China,
as well as from other companies within
our borders.
• To survive, they have had to reduce costs,
increase productivity, and improve quality.
Managing and Working in a
Multicultural World
• Managers and employees must become
capable of working with people from different
cultures:
– Multinational corporations are developing
operations worldwide.
– Companies are developing joint ventures
with foreign partners.
– Workers are pursuing job opportunities
across national borders.
Summary and Implications
1. What is organizational behaviour?

– OB is a field of study that investigates the impact
that individuals, groups, and structure have on
behaviour within an organization.
2. Isn’t organizational behaviour common sense? Or
just like psychology?
– OB is built on contributions from a number of
behavioural disciplines, including psychology,
sociology, social psychology, anthropology, and
political science. It goes beyond ―common sense.‖
Summary and Implications
3. How does knowing about organizational behaviour

make work and life more understandable?
– OB helps people manage well, and managing well
can lead to greater organizational commitment by
employees.
4. What challenges do managers and employees face in
today’s workplace?
– Each level of analysis—the individual, the group,
and the organization—presents challenges.
OB at Work
For Review
1. Define organizational behaviour.
2. What is an organization? Is the family unit an organization? Explain.
3. ―Behaviour is generally predictable, so there is no need to formally
study OB.‖ Do you agree or disagree with this statement? Why?
4. What does it mean to say that OB takes a contingency approach in its
analysis of behaviour?
5. What are the three levels of analysis in our OB model? Are
they
related? If so, how?
6. What are some of the challenges and opportunities that managers
face
in today’s workplace?
7. Why is job satisfaction an important consideration for OB?
8. What are effectiveness and efficiency, and how are they related to
OB?
For Critical Thinking
1. ―OB is for everyone.‖ Build an argument to support this

statement.
2. Why do you think the subject of OB might be criticized as
being ―only common sense,‖ when we would rarely hear
such a criticism of a course in physics or statistics? Do you
think this criticism of OB is fair?
3. On a scale of 1 to 10 measuring the sophistication of a
scientific discipline in predicting phenomena, mathematical
physics would probably be a 10. Where do you think OB
would fall on the scale? Why?
4. Can empowerment lead to greater job satisfaction?
Learning About Yourself Exercise
1. Taking initiative 13. Understanding yourself and others
2. Goal setting 14. Interpersonal communication
3. Delegating effectively 15. Developing subordinates
4. Personal productivity and 16. Team building
motivation 17. Participative decision making
5. Motivating others 18. Conflict management
6. Time and stress 19. Living with change
management 20. Creative thinking
7. Planning 21. Managing change
8. Organizing
22. Building and maintaining a power
9. Controlling base
10. Receiving and organizing 23. Negotiating agreement and
information commitment
11. Evaluating routine 24. Negotiating and selling
information ideas
12. Responding to routine
information

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ORGANIZATIONAL BEHAVIOR

Lecturer: Zubair Hamud

• Defining Organizational Behaviour

1. What is organizational behaviour?

• A field of study that investigates the impact of

• To learn about yourself and others

• A consciously coordinated social unit:

• Organizational behaviour is not just for managers.

Organization systems level

Organizational Citizenship Behaviour (OCB)

• Putting people first generates a committed

• Provide employment security.

• In recent years, Canadian businesses have

1. What is organizational behaviour?

3. How does knowing about organizational behaviour

1. ―OB is for everyone.‖ Build an argument to support this

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