Chapter 1-What Is Organizational Behaviour

Chapter 1
What is Organizational Behaviour?

Chapter 1, Stephen P. Robbins and Nancy Langton, Fundamentals of Organizational Behaviour, Second Canadian Edition. Copyright 2004 Pearson Education Canada Inc.
Chapter 1 Outline
Defining Organizational Behaviour OB: Making Sense of Behaviour in Organizations How Will Knowing OB Make a Difference? Todays Challenges in the Canadian Workplace
Chapter 1, Nancy Langton and Stephen P. Robbins, Fundamentals of Organizational Behaviour, Third Canadian Edition Copyright 2007 Pearson Education Canada
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What Is Organizational Behaviour?

1. What is organizational behaviour? 2. Isnt organizational behaviour common sense? Or just like psychology? 3. How does knowing about organizational behaviour make work and life more understandable? 4. What challenges do managers and employees face in the workplace of the twenty-first century?
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Organizational Behaviour
. . . a field of study that investigates how individuals, groups and structure affect and are affected by behaviour within organizations, for the purpose of applying such knowledge toward improving an organizations effectiveness.
Why Do We Study OB?

To learn about yourself and others To understand how the many organizations you encounter work. To become familiar with team work To help you think about the people issues faced by managers and entrepreneurs
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What is an Organization?
A consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals
Roles and Skills in the New Workplace

Flexibility Mentor Facilitator Monitor Coordinator Innovator Broker Producer Director
External Focus
Internal Focus
Control
How Companies are Changing

Cool Companies Believe casual days are progressive Believe titles are obsolete Don't impose on employees' personal time Allow staff to come and go as they please Offer all employees stock options Let employees make decisions that affect their work Offer assistance with childcare Have minimal bureaucracy (red tape)
Old Companies Think casual Fridays are pitiful Charge employees for perks and incentives Hold events on employee time Have flex time: but only between 7:30 a.m. and 6:30 p.m. Hide financial results from their employees Encourage employee input -but rarely act on it Employ rigid hierarchies (chain of command) Stop at open door policies
Exhibit 1-1 Challenges Facing the Workplace

Organizational Level
Productivity Developing effective employees Global competition Managing in the global village
Group Level
Working with others Workforce diversity
Workplace
Individual Level
Job satisfaction Empowerment Behaving ethically
Challenges at the Organizational Level

Productivity Effectiveness Efficiency
Todays Challenges in the Canadian Workplace
Developing Effective Employees

Organizational Citizenship Behaviour (OCB)
Discretionary behaviour that is not part of an employees formal job requirements, but that nevertheless promotes the effective functioning of the organization.
Putting People First

committed workforce and positively affects the bottom line. more control and say in their work. How do you Put people first?
Global Competition
In recent years, Canadian businesses have faced tough international competition, as well as from other companies within our borders. Reduce costs, increase productivity, and improve quality.
Managing and Working in a Multicultural World

Managers and employees must become capable of working with people from different cultures:
Exhibit 1-4 The Layers of OB

The Organization
Change Organizational culture Decision making Leadership
The Group
Power and politics Negotiation Conflict Communication Groups and teams
The Individual
Motivating self and others Emotions Values and attitudes Perception Personality
How Will Knowing OB Make a Difference?

For Managers For Individuals
Exhibit 1-3 Toward an OB Discipline

Behavioural science
Contribution
Learning Motivation Perception Training Leadership effectiveness Job satisfaction Individual decision making Performance appraisal Attitude measurement Employee selection Work design Work stress Group dynamics Work teams Communication Power Conflict Intergroup behaviour Formal organization theory Organizational technology Organizational change Organizational culture Behavioural change Attitude change Communication Group processes Group decision making Comparative values Comparative attitudes Cross-cultural analysis
Unit of analysis
Output
Psychology
Individual
Sociology
Group
Study of Organizational Behaviour
Social psychology
Organization system
Anthropology Organizational culture Organizational environment Political science Conflict Intraorganizational politics Power
The Rigour of OB
OB looks at consistencies OB is more than common sense OB has few absolutes OB takes a contingency approach
Exhibit 1-2 Research Methods in OB
Source: J. R. Schermerhorn, J.G. Hunt, and R. N. Osborn, Organizational Behaviour, 9th Edition, 2005, p. 4. Copyright 2005 John Wiley & Sons, Inc. Reprinted with the permission of John Wiley & Sons, Inc.
Bottom Line: OB Is For Everyone

Organizational behaviour is not just for managers. OB applies equally well to all situations in which you interact with others: on the basketball court, at the grocery store, in school, or in church.
Summary and Implications

OB is a field of study that investigates the impact that individuals, groups, and structure have on behaviour within an organization. OB focuses on improving productivity, reducing absenteeism and turnover, and increasing employee job satisfaction and organizational commitment. OB uses systematic study to improve predictions of behaviour.

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Chapter 1

What is Organizational Behaviour?

What Is Organizational Behaviour?

Why Do We Study OB?

Roles and Skills in the New Workplace

How Companies are Changing

Exhibit 1-1 Challenges Facing the Workplace

Challenges at the Organizational Level

Todays Challenges in the Canadian Workplace

Developing Effective Employees

Putting People First

Managing and Working in a Multicultural World

Exhibit 1-4 The Layers of OB

Power and politics Negotiation Conflict Communication Groups and teams

How Will Knowing OB Make a Difference?

Exhibit 1-3 Toward an OB Discipline

Study of Organizational Behaviour

Exhibit 1-2 Research Methods in OB

Bottom Line: OB Is For Everyone

Summary and Implications

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