01 Langton Ob 4ce ch01
01 Langton Ob 4ce ch01
01 Langton Ob 4ce ch01
What Is Organizational
Behaviour?
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
Chapter 1 Outline
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
What Is Organizational
Behaviour?
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
Organizational Behaviour
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
Why Do We Study OB?
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
What Is an Organization?
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
Exhibit 1-1
Basic OB Model
Group level
Individual level
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
Today’s Challenges in the
Canadian Workplace
• Challenges at the Individual Level
– Individual Differences
– Job Satisfaction
– Motivation
– Empowerment
– Behaving Ethically
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
Today’s Challenges in the
Canadian Workplace
• Challenges at the Group Level
– Working With Others
– Workforce Diversity
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
Today’s Challenges in the
Canadian Workplace
• Challenges at the Organizational Level
– Productivity
– Developing Effective Employees
– Putting People First
– Global Competition
– Managing and Working in a Multicultural
World
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
Today’s Challenges in the
Canadian Workplace
• Challenges at the Organizational Level
– Productivity
• A performance measure including effectiveness
and efficiency.
– Effectiveness
• The achievement of goals.
– Efficiency
• The ratio of effective work output to the input
required to produce the work.
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
Developing Effective Employees
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
Putting People First
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
How to Put People First
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
Managing and Working in a
Multicultural World
• Managers and employees must become capable
of working with people from different
cultures:
– Multinational corporations are developing
operations worldwide.
– Companies are developing joint ventures with
foreign partners.
– Workers are pursuing job opportunities across
national borders.
• Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
The Building Blocks of OB
• Psychology
• Sociology
• Social Psychology
• Anthropology
• Political Science
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
Exhibit 1-2
Toward an OB Discipline
Behavioural Contribution Unit of Output
science analysis
Learning
Motivation
Perception
Training
Leadership effectiveness
Job satisfaction
Psychology Individual decision making
Performance appraisal
Attitude measurement
Employee selection
Work design
Work stress
Individual
Group dynamics
Work teams
Communication
Power
Conflict
Intergroup behaviour
Sociology
Formal organization theory Study of
Organizational technology Group Organizational
Organizational change Behaviour
Organizational culture
Behavioural change
Attitude change
Social psychology Communication
Group processes
Group decision making
Organization
Comparative values system
Comparative attitudes
Cross-cultural analysis
Anthropology
Organizational culture
Organizational environment
Conflict
Political science Intraorganizational politics
Power
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
The Rigour of OB
• OB Looks at Consistencies
– What is common about behaviour, and helps
predictability?
• OB Looks Beyond Common Sense
– Systematic study, based on scientific evidence
• OB Has Few Absolutes
• OB Takes a Contingency Approach
– Considers behaviour in context
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
Exhibit 1-3
Research Methods in OB
Field Studies
Source: J. R. Schermerhorn, J.G. Hunt, and R. N. Osborn, Organizational Behaviour, 9th Edition, 2005, p. 4. Copyright © 2005 John Wiley & Sons, Inc.
Reprinted with the permission of John Wiley & Sons, Inc.
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
OB Looks at Consistencies
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
OB Has Few Absolutes
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
OB Takes a Contingency
Approach
• Considers behaviour within the context in
which it occurs.
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
Summary and Implications
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
Summary and Implications
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
OB at Work
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
For Review
1. Define organizational behaviour.
2. What is an organization? Is the family unit an organization? Explain.
3. “Behaviour is generally predictable, so there is no need to formally
study OB.” Do you agree or disagree with this statement? Why?
4. What are some of the challenges and opportunities that managers face
in today’s workplace?
5. What are the three levels of analysis in our OB model? Are they
related? If so, how?
6. Why is job satisfaction an important consideration for OB?
7. What are effectiveness and efficiency, and how are they related to OB?
8. What does it mean to say OB takes a contingency approach in its
analysis of behaviour?
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
For Critical Thinking
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
Learning About Yourself Exercise
•1. Taking initiative •13. Understanding yourself and
•2. Goal setting others
•14. Interpersonal communication
•3. Delegating effectively
•15. Developing subordinates
•4. Personal productivity and
motivation •16. Team building
•5. Motivating others •17. Participative decision making
information commitment
•12. Responding to routine •24. Negotiating and selling ideas
information
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
Learning About Yourself
• Scoring Key
•
• Director: 1, 2, 3 Mentor: 13, 14, 15
• Producer: 4, 5, 6 Facilitator: 16, 17, 18
• Coordinator: 7, 8, 9 Innovator: 19, 20, 21
• Monitor: 10, 11, 12 Broker: 22, 23, 24
Source: Created based on material from R. E. Quinn, S. R. Faerman, M. P. Thompson, and M. R. McGrath, Becoming A Master Manager: A Competency
Framework (New York: John Wiley & Sons, Inc. 1990), Chapter 1.
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
Breakout Group Exercises
• Form small groups to discuss the following topics:
1. Consider a group situation in which you have worked. To what extent did
the group rely on the technical skills of the group members vs. their
interpersonal skills? Which skills seemed most important in helping
the group function well?
•
to have.
•3. In groups of 5–7, reach a consensus on the most-needed and least-
External Focus
Source: Adapted from K. Cameron and R.
E. Quinn, Diagnosing and Changing
Organizational Culture: Based on the
Competing Values Framework (Reading,
MA: Addison Wesley Longman, 1999).
Control
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
Competing Values Framework
• Internal-External Dimension
– Inwardly, toward employee needs and concerns and/or production
processes and internal systems
• or
– Outwardly, toward such factors as the marketplace, government
regulations, and the changing social, environmental, and
technological conditions of the future
• Flexibility-Control Dimension
– Flexible and dynamic, allowing more teamwork and participation;
seeking new opportunities for products and services
• or
– Controlling or stable, maintaining the status quo and exhibiting less
change
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
Exhibit 1-5 Skills for Mastery in
the New Workplace Flexibility
1. Understanding
yourself and others
2. Interpersonal 1. Living with change
communication 2. Creative thinking
3. Developing 3. Managing change
subordinates
Control
Source: R.E. Quinn. Beyond Rational Management. San Francisco: Jossey-Bass Inc., 1988, p. 48.
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
Supplemental Material
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C
Exercise
• In groups of 6
– Introduce yourselves.
– Pick an interviewer.
– Decide on questions or topics you want interviewer to
ask me.
• The interview
– Introduce interviewer to me and the class.
– Ask one question from your list (we will go around
the groups with one question at a time).
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-‹#›
Chapter 1, Nancy Langton and Stephen P. Robbins, Organizational Behaviour, Fourth Canadian Edition 1-Copyright © 2007 Pearson Education C