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    PBFTS

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    Tehsj
    PBFTS is a telephone-based interactive voice response and conferencing system used by the Andhra Pradesh government that provides several benefits: it allows efficient communication through conference calls with officials, faster delivery of public broadcasts and alerts, conducting polls and surveys, and improved governance through analytics-driven decisions. The system has already answered over 5 crore IVR calls and collected 60 lakh responses on topics like cyclones and religious events, and hosted over 600 audio conferences for reviews and feedback with collectors and committees on major events. The government plans to expand PBFTS to more departments and districts.

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    PBFTS

    Uploaded by

    Tehsj
    356 views4 pages
    PBFTS is a telephone-based interactive voice response and conferencing system used by the Andhra Pradesh government that provides several benefits: it allows efficient communication through conference calls with officials, faster delivery of public broadcasts and alerts, conducting polls and surveys, and improved governance through analytics-driven decisions. The system has already answered over 5 crore IVR calls and collected 60 lakh responses on topics like cyclones and religious events, and hosted over 600 audio conferences for reviews and feedback with collectors and committees on major events. The government plans to expand PBFTS to more departments and districts.

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    PBFTS PPT

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    PBFTS is a telephone-based interactive voice response and conferencing system used by the Andhra Pradesh government that provides several benefits: it allows efficient communication through conference calls with officials, faster delivery of public broadcasts and alerts, conducting polls and surveys, and improved governance through analytics-driven decisions. The system has already answered over 5 crore IVR calls and collected 60 lakh responses on topics like cyclones and religious events, and hosted over 600 audio conferences for reviews and feedback with collectors and committees on major events. The government plans to expand PBFTS to more departments and districts.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    356 views4 pages

    PBFTS

    Uploaded by

    Tehsj
    PBFTS is a telephone-based interactive voice response and conferencing system used by the Andhra Pradesh government that provides several benefits: it allows efficient communication through conference calls with officials, faster delivery of public broadcasts and alerts, conducting polls and surveys, and improved governance through analytics-driven decisions. The system has already answered over 5 crore IVR calls and collected 60 lakh responses on topics like cyclones and religious events, and hosted over 600 audio conferences for reviews and feedback with collectors and committees on major events. The government plans to expand PBFTS to more departments and districts.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 4

    Public Broadcast and Feedback Telephony

    System (PBFTS)

    Government of Andhra Pradesh Private & Confidential


    What is PBFTS and what are its benefits?

    PBFTS or Public Broadcast and Feedback Telephony System is a


    telephone based IVR and Conferencing System

    1. Increase Operating Efficiency by communicating with key


    government officials on a single conference call

    2. Faster Delivery of Public Broadcasts, Alerts and Notifications

    3. Conduct Polls and Surveys efficiently

    4. Improved Governance through well informed decisions based


    on Analytics

    Government of Andhra Pradesh Private & Confidential


    PBFTS – Achievements so far

    Public Feedback via IVRS Audio Conference


    5+ Crore IVR calls answered 613+ conferences
    60+ Lakh responses collected 3.5 Lakh Audience
    • HUDHUD
    • CM review with all district collectors
    • Pushkaralu
    • CM review and feedback from MROs
    • Sand Policy and MPDOs
    • Citizen Pulse on Government • CM review with designated
    performance committees for major events like
    • Awareness Campaigns on various HUDHUD, Pushkaralu etc.
    Health/Welfare schemes • CS review with collectors

    Government of Andhra Pradesh Private & Confidential


    PBFTS – What Next?

    Public Feedback via IVRS Audio Conference


    • Rolling out to required • Rolling out to all 36
    departments and give control to
    departments based on HODs
    approvals • Rolling out to all 13 district
    collectors

    Government of Andhra Pradesh Private & Confidential

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