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    PC Troubleshooting: Hardware Troubleshooting & Repairing Software Troubleshooting & Repairing

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    Pinak
    This document discusses troubleshooting common hardware and software issues in personal computers. It addresses problems with monitors, printers, CD drives, keyboards, mice, networking, installation issues, and more. Specific solutions are provided for issues like monitors displaying a black screen or shaking image, printers not printing or printing with streaks, CDs not being read, non-responsive keyboards or mice, inability to access the network, and installation errors. The document aims to help users identify and resolve typical PC problems.

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    © All Rights Reserved
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    PC Troubleshooting: Hardware Troubleshooting & Repairing Software Troubleshooting & Repairing

    Uploaded by

    Pinak
    30 views21 pages
    This document discusses troubleshooting common hardware and software issues in personal computers. It addresses problems with monitors, printers, CD drives, keyboards, mice, networking, installation issues, and more. Specific solutions are provided for issues like monitors displaying a black screen or shaking image, printers not printing or printing with streaks, CDs not being read, non-responsive keyboards or mice, inability to access the network, and installation errors. The document aims to help users identify and resolve typical PC problems.

    Original Description:

    A brief on troubleshooting your pc

    Original Title

    Troubleshooting in PC

    Copyright

    © © All Rights Reserved

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    PPTX, PDF, TXT or read online from Scribd

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    This document discusses troubleshooting common hardware and software issues in personal computers. It addresses problems with monitors, printers, CD drives, keyboards, mice, networking, installation issues, and more. Specific solutions are provided for issues like monitors displaying a black screen or shaking image, printers not printing or printing with streaks, CDs not being read, non-responsive keyboards or mice, inability to access the network, and installation errors. The document aims to help users identify and resolve typical PC problems.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    30 views21 pages

    PC Troubleshooting: Hardware Troubleshooting & Repairing Software Troubleshooting & Repairing

    Uploaded by

    Pinak
    This document discusses troubleshooting common hardware and software issues in personal computers. It addresses problems with monitors, printers, CD drives, keyboards, mice, networking, installation issues, and more. Specific solutions are provided for issues like monitors displaying a black screen or shaking image, printers not printing or printing with streaks, CDs not being read, non-responsive keyboards or mice, inability to access the network, and installation errors. The document aims to help users identify and resolve typical PC problems.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Download as pptx, pdf, or txt
    of 21

    NGP (I.T.

    )
    IT 142  ICT Workshop

            2   PC TROUBLESHOOTING

    Hardware Troubleshooting & Repairing 
    Software Troubleshooting & Repairing
    IT 142  ICT Workshop NGP (I.T.)

    HARDWARE TROUBLESHOOTING & 
    REPAIRING
     Monitor 
     Printer 
     CD 
     Keyboard 
     Mouse 
     Networking  
     Startup 
     Hard Drive
    IT 142  ICT Workshop NGP (I.T.)

    MONITOR TROUBLESHOOTING

     General Problems: 

     The monitor screen is black.
     The screen is shaking.
     The screen is too bright or too dark.
    IT 142  ICT Workshop NGP (I.T.)

    PROBLEM 1: THE MONITOR SCREEN IS 
    BLACK.

     Possible Solutions

     Check to see if the computer turned on.
     Check to see if the monitor getting power.
     Check  to  see  if  the  monitor  getting  a  signal  from  the 
    computer.
     Check to see if the brightness has been turned entirely down. 
     Check to see if the computer in Power Save or Sleep mode.
     Check to see if all peripherals plugged in.
    IT 142  ICT Workshop NGP (I.T.)

    PROBLEM 2: THE SCREEN IS 
    SHAKING.

     Move  all  objects  that  emit  a 


    magnetic  field,  such  as  a  motor  or 
    transformer,  away  from  the 
    monitor. 
       Check  if  the  specified  voltage  is 
    applied. 
     Check  if  the  signal  timing  of  the 
    computer  system  is  within  the 
    specification of the monitor.
    IT 142  ICT Workshop NGP (I.T.)

    PRINTER TROUBLESHOOTING

     The Printer is not printing.
     The printer is printing streaks on the page.
    IT 142  ICT Workshop NGP (I.T.)

    PROBLEM 1: THE PRINTER IS NOT 
    PRINTING
     Check to see if the printer getting power.
     Check to see if you can print a Windows test page.
     If the printer is still not getting power, plug the power cord into 
    a different outlet on the power strip. If this does not work, try 
    plugging the printer into a different wall outlet.
     Check to see if there is paper in printer. Is their a paper jam?
     Check to see if the computer getting a signal from the printer.
     Check to see if Printer offline or Paused.
    NGP (I.T.)
    IT 142  ICT Workshop

    PROBLEM 2: THE PRINTER IS 
    PRINTING STREAKS ON THE 
    PAGE

     Try  changing  the  toner  cartridge.  If  the  new  toner  cartridge 
    does not improve the streaking problem, return old cartridge to 
    the printer and place the new toner cartridge back in its original 
    packaging for later use.
    IT 142  ICT Workshop NGP (I.T.)

    CD TROUBLESHOOTING
     The computer won't read the CD.
     Check to see if the label side of the CD is faced up.
     Check to see if the  CD be read from the CD Rom drive  of 
    another computer.
     Check to see if the CD scratched or dirty.
     Check to see if the CD is a CD­R or CD­RW that was burned.
    IT 142  ICT Workshop NGP (I.T.)

    KEYBOARD TROUBLESHOOTING
     The USB connection may be loose. 
     Plug the keyboard into a different USB port.
     If your keyboard is plugged into a USB hub or USB switch box, 
    try removing it and plugging the keyboard into the computer.
     Unplug other USB devices that are not in use.
     Keyboard  commands  and  typing  are  not  recognized  by  the 
    computer.
     Wireless keyboard does not work or is not detected.
    NGP (I.T.)
    IT 142  ICT Workshop

    MOUSE TROUBLESHOOTING
     The USB connection may be loose. 
     Plug the mouse into a different USB port.
     If  your  mouse  is  plugged  into  a  USB  hub  or  USB  switch  box, 
    try removing it and plugging it directly into the computer.
     Unplug other USB devices that are not in use.
     Wireless mouse does not work or is not detected.
     Cursor  does  not  respond  to  mouse  movement  or  Cursor 
    responds slowly to mouse movement.
    IT 142  ICT Workshop
    NETWORKING  NGP (I.T.)

    TROUBLESHOOTING
     My PC is not working on the Network.
     Programs that require network drives to run or 
    operate properly.

     Network Adapter Resources
    IT 142  ICT Workshop NGP (I.T.)

    VIEW YOUR BASIC NETWORK SETUP 
    INFORMATION & CONNECTIONS
    IT 142  ICT Workshop
    NGP (I.T.)

    UNABLE TO START 
    INSTALLATION PROCESS

     Verify the CD/DVD is readable
    IT 142  ICT Workshop NGP (I.T.)

    UNABLE TO START 
    INSTALLATION PROCESS
     Verify  your  computer  meets  the  minimum 
    requirements of the software program
    IT 142  ICT Workshop
    NGP (I.T.)

    UNABLE TO START 
    INSTALLATION PROCESS
     Verify compatibility of the program or utility you 
    are installing with the version of OS in your PC
    IT 142  ICT Workshop NGP (I.T.)

    PROBLEM
    WHILE INSTALLING SOFTWARE
    1) Older version already installed

     Uninstall  the  older  version  of  the  software  from 


    control panel
     Try to re­install the software
    IT 142  ICT Workshop
    NGP (I.T.)

    2) .DLL FILE MISSING
     Fix problem manually

    1) Download missing .dll file from internet
    2) Place this file in given folder
     C:\Windows\System32 (for Windows XP / Vista / 7)
     C:\WINNT\System32 (for Windows 2000 / NT)
    3) Reboot your computer
    IT 142  ICT Workshop
    NGP (I.T.)

    2) .DLL FILE MISSING
     Fix automatically using some software

    It will install missing .dll file
    As well as upgrade the older files
    IT 142  ICT Workshop
    NGP (I.T.)

    3) ASKING FOR THE PRODUCT KEY
     If it is allowed then install the trial version of 
    software or need to enter the product key (license 
    key) for successful installation
    THANK YOU

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