Final Interview Questions

During the Final Interview, the interviewer is usually the account manager or the head of the department where you will (possibly) be assigned. The main goal of the interviewer is to go deeper into your personality and evaluate your potentials. Note: For tips on passing the first stage or the Initial Interview, please click here. Note: For tips on passing the second stage or the Examination phase, please click here. As far as I can remember these were the questions asked to me: What are your principles in life? - I would always say, We only have one life. So we should live it right and do our best in everything we do. Do you always depend on your parents when making big decisions in life? Or how do your parents affect you when it comes to decision-making for yourself? - I was raised by a single-mom and I love and respect her and I know that she loves and respects me too. She has always been a major influence to me especially when making major decisions in life. But of course now that I have come of age, she also respects the fact that I already have the ability to discern what is right or wrong for me.

You may also receive questions that would measure your Customer service skills: The key to success in a call center position is your customer service skills and orientation. Tell me about a situation in your previous jobs when you had to deal with demands from an unreasonable customer. - There was one time when I had to deal with a customer who demanded for a replacement despite the fact that his item is no longer within the return period. In times like that, I believe that it is necessary to stay calm and professional and let the customer know that you understand the whole situation and how he feels. I politely explained to him that we could not process a replacement but we can process an in-warranty repair. I believe that an effective customer service agent does not need to compromise the companys policy to meet customer satisfaction. You just have to sound friendly and professional. Tell me about a time when you went the extra mile for a customer. Tip : Show how you proactively develop the relationship with the customer, make the extra effort to listen and understand the customer and give high priority to meet the customers needs. Way back at my previous call center company, I was working for an account that handles Technical Support for a digital camera. For How-to inquiries, we were supposed to just refer customers to the online interactive tutorial. However, there was this customer who was in her 80s who badly needed help with some settings in her camera. I thought it would be too rude of me to just say Okay log on to this website and youll get the support that you need. So, what I did, I stayed on the phone for over an hour to walk her through with the settings for her camera. And it was worth it, because it always feels good to be of help. Also, she even spoke with my supervisor to give me Kudos. Describe a situation when you had to calm down a very angry customer and uses foul language. Tip: Describe your ability to handle negative customers without being intimidated or getting upset.

Yes, Ive had a few experiences with irate customers. In times like that, I believe that it is necessary to stay calm and professional and let the customer know that you understand the whole situation and how he feels. If he/she begins saying foul words, in a clear but calm way, I would say, It would be better that we handle this situation on a professional level. I will do my best to fix this issue but I need you to stay calm. I can handle your problem but I might not be able to handle your foul language. I might be force to end this conversation if you continue to yell foul words at me.

Learning Skills Call center positions often require the successful candidate to undergo both product and technical training. In a call center interview you will be asked questions that would explore your ability to learn and apply new information quickly and willingly. Tell me about a time you were able to learn something complex in a short time period. I am a fast learner because I am optimistic and open-minded. I think these are major factors in order for one to learn very easily. When you are open-minded, you are open to changes and you are open to new things as a result, you are very trainable. Before I entered the call center industry, I had no idea about American Culture. I had no idea on how they live their typical days. I had no idea on how they think. But keeping an open mind and positive attitude helped a lot. Please feel free to contact me for more information. I'd be glad to help. My Facebook

Sample Job Interview

More Tips
NOTE: Your competency in communicating effectively and your listening skills will be assessed as you interact with the interviewer. Make sure you speak clearly and concisely, choosing your words with care and using correct grammar. Listen carefully to questions during the call center interview and ask for further clarification if you do not properly understand a question. During the call center interview expect questions that explore your motivation to work in the call center and your commitment to staying in the position, such as: What do you enjoy about working in a call center? Why have you chosen a career in this industry? What does a call center mean to you? This seemingly harmless question is a way for your prospective employer to gauge how serious you are, and what your commitment to the job will be.

Note: A simple and precise answer will do. You may say, A call center is a company that handles customer care or customer service via telephone. They might add, What do you know about the BPO Industry? You may say, BPO or Business Process Outsourcing is common among big companies nowadays. Basically its about linking of two companies in which the other company serves as the provider and the other one is the client. One example is a call center company that provides customer service to the customers of their client. For example, Sayks is a call center that handles customer care for Kodyak company. In other words, when the customers dial the Kodyak Customer care phone number, the Sayks employees are the ones handling the calls. On my next post I will try to cover more tips on getting a job at a call center and how screening continues even throughout the training stage. Please stay tuned. Thank you. Check out my personal blog: Monz Avenue www.monzavenue.com Note: I know my grammar skills are way too far from perfection, please bear with me. Thank you. Convergys and other call centers are hiring call center agents! Let me know if you want to apply! Visit this site: http://www.monzavenue.com/p/call-center-job.html

How to Pass a Call Center Initial Interview

Outsourcing is the trend among large companies nowadays that's why more and more call centers have been emerging like mushrooms in Asia particularly in the Philippines. If you are a fresh graduate you might be thinking of applying at one of these BPO companies. As one of thecall center agents for 3 years now, I have decided to write tips on passing the Call Center Application Screening process. Here are my tips on to how to successfully pass the Initial Interview. An initial interview can be done over the phone or in person. Usually, you will be asked by the interviewer some 3-5 questions about you. Common Questions: Tell Me about Yourself At this point, the interviewer is looking at your resume, thus, theres no need to repeat everything you wrote on your resume. Tip: Give answers that would say more about your character as a person like Basically, Im the kind of person who enjoys working with different kinds of individual. I love variations and I can appreciate individuality. Working with different kinds of people has always been a challenging thing to me. And I like challenges. It keeps me going.

Wrong Answer: Beginning the answer with I am (insert name here) and I live in (insert address here). Meaning, stop telling whats obviously written in your resume.

The Interviewer's Side

The interviewer will focus on questions that look for evidence of call center-related competencies or questions that would measure your capability to work with different kinds of individual or your customer service skills. You may be asked to give specific examples of when you have shown the required competency in your previous jobs. More possible questions:

How do you usually spend your weekends? Do you read books? If yes, what kind of books do you like? Why do you want to work in a call center?

What do you know about our company? More Tips: Being nervous is inevitable especially if it's your first time to apply for a job. But as much as possible don't show it. Smile at the interviewer every once in a while. A pleasant and sincere smile. Avoid being flirtatious. After the Initial Interview, you will be transitioned to the next stage which isAssessment or Examination part. Then, if you get to pass the Exam you will be scheduled for a Final Interview. Please click here to read tips on Passing the Stage 2: Examination Part. Please click here to read how I answered the Final Interview. On my next post I will cover tips on how to pass the next stages.

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Rainmaker Asia Inc.

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Website: http://www.rmkrasia.com Company Address: 4th Floor AlphaLand Southgate Mall EDSA Pasong Tamo Ext. Makati City Tel: 8781542 Industry: Call Center / IT-Enabled Services / BPO

OVERVIEW

Rainmaker Asia is an offshore call center in the Philippines. Our Philippines call center has a diverse client base that includes businesses involved in logistics, telecommunications, technology, and manufacturing and range in size from start-up to large Fortune 500 companies. Our services include: inbound sales and order-taking, inbound customer care, outbound telemarketing and lead generation, customized financial and logistics support, back-office processing and technical support/helpdesk. Quite simply put, we can support any business process, task or program that can be done by phone or on a computer.

Citi in the Philippines Citis history in the Philippines dates back to July 1902 when the International Banking Corporation, forerunner of Citibank, first established a branch in Manila. Today, Citibank is the largest foreign commercial bank in the Philippines in terms of customers, assets, revenues, and domestic branches. It consistently ranks among the top five commercial banks in terms of profitability, and top ten in terms of assets, deposits, and loans. It provides corporate banking, treasury, transactional banking, consumer banking and Trust services. Citi Philippines Institutional Clients Group is a recognized leader in arranging and providing financial services for the public sector, top-tier Filipino corporates, multinationals, and financial institutions operating in the country. It offers innovative end-to-end cash management solutions, trade finance and services, securities custody and funds services, corporate banking and advisory services, and the most comprehensive and sophisticated range of treasury products in fixed income, currencies, commodities, and derivatives through Citibank, N.A. It also provides domestic debt and equity underwriting and financial advisory services through Citicorp Capital Philippines Inc. Meanwhile, its Regional Consumer Banking business includes full-service Citibank branches and Citibank Savings branches nationwide, offering retail loans and deposits, personal investments, insurance, consumer branch services, and lifestyle convenience products and services such as credit cards and the Citigold Wealth Management banking. Citibank Savings Inc., and Citicorp Financial Services and Insurance Brokerage Philippines, Inc. serve the financial needs of the countrys mass affluent consumers with a full range of world-class banking products and services. The Citibank N.A. Philippine Branch Trust Department, on the other hand, offers long-term trust accounts and investment management accounts. In Asia Pacific, the Philippines serves as a regional hub, offering diverse value-added services through:

Citigroup Business Process Solutions, which provides Business Process Outsourcing, Customer Sales and Service, and other remote services to various Citi operations in the region and in North America; and Citibank Regional Operating Headquarters, under which the following units operate: Citi Shared Services Asia , a global financial and management reporting center and global payment and employee services center supporting over 60 countries in Asia, Europe, Middle East and Africa; Citi Technology Infrastructure; Citicorp Center for Advance Learning; Asia Pacific Analytics Center, Asia Pacific Credit Risk Management Services, and Centers of Excellence including compliance, expense management, transactional procurement, and events administration.