Offer-cum-Sanction letter

Date: 2024-10-24

Dear SARAVANAN ARUMUGAM

We are pleased to inform you that your application for the loan on the Kissht App has been conditionally approved by Northern Arc
Capital Limited , an RBI approved NBFC, on the basis of your application details submitted by you. The sanction letter doesn’t guarantee
the final disbursement of the loan. The lender shall evaluate your creditworthiness before final disbursement
Transaction Reference ID INST7291824847739564
Purpose of Loan None
Lender Northern Arc Capital Limited
Product Type Longterm Personal Loan
Approval Date 2024-10-24 23:37:32
Loan Amount 37000.00
Annualized Interest Rate (% per annum) 36%
Interest Amount 5767
Interest Type Fixed
Processing Fees (inclusive of GST) 2620
Annual Percentage Rate (APR) 55%
Tenure 9 Months
Total Amount to be Paid 42767
Validity Period of the offer 30 days from the date of offer

Refer to the Key Fact Statement for more details

To understand your risk classification in accordance with the criteria decided by the company, click here
https://www.northernarc.com/reach-us. In case of any concerns, feel free to reach out to the customer care team at
[email protected] and quote your transaction number for easy reference.
 KEY FACT STATEMENT
Name of the Borrower SARAVANAN ARUMUGAM

Address of the Borrower NO 2/3 NO 2/3 KASIVISWANTHAN KOIL STREET Chennai TAMIL NADU 600033

Name of Lender (RE) Northern Arc Capital Limited

Name of the Lending Service Provider (LSP 1) Si Creva Capital Services Private Limited

Name of the Lending Service Provider (LSP 2) OnEMI Technology Solutions Private Limited

Name of the Digital Lending Application (DLA) PaywithRing

Date of Issuances 2024-10-24 23:37:32

Validity Period of KFS 30 Days from date of issuance

Sr.no. Parameter Details

PART 1- INTEREST RATES AND FEES/ CHARGES

Loan proposal/ account No. INST7291824847739564

Type of Loan Personal Loan

Sanction Loan Amount (in

(i) 37000
Rupees)

Disbursement Schedule

Disbursement in stages
or 100% upfront.
a 100% upfront
If it is stage wise, mention
the clause of loan
agreement having
relevant details

b Disbursement Date -

c
Interest details
(ii) Total Interest Amount (in Rs.) 5767

Annualized Rate of Interest

a 36%
(% per annum)

Interest Type (fixed or

b Fixed
floating or hybrid)

Additional Information in
c case of Floating rate of Not Applicable
interest

Reset periodicity Impact of change in the reference benchmark (for

Reference Benchmark rate Spread (%) Final rate (%) R (Months) 25 bps change in ‘R’, change in:)
Benchmark (%) (B) (S) = (B) + (S)
d
B S EPI (Rs.) No. of EPIs

- - - - - - - -

(iii) Fees and Charges

Payable to the RE (A) Payable to a third party through RE (B)

One-time/ Amount (in ₹) or Percentage (%) as One- Amount (in ₹) or Percentage (%) as
Recurring applicable time/Recurring applicable

a. Processing Fees One-time 2620 NA NA

SI Creva Capital Services Private Limited

Registered Office: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla West, Mumbai, Maharashtra 400070.
CIN: U65923MH2015PTC266425 | Email: [email protected] | https://sicrevacapital.com
 b. Insurance Charges NA NA NA NA

c. Valuation Fees NA NA NA NA

Any Other (Please

d. NA NA NA NA
specify)

Net Disbursement Amount

(iv) 34380
(in Rs.) (i)-(iii)

Total Amount to be Paid (in

(v) 42767
Rs.) (sum of (i), and (ii)

Annual Percentage Rate (%

per annum) Effective
annualized interest rate (in
(vi) percentage) (computed on 55%
Net Disbursed Amount using
IRR approach and reducing
balance method)

Loan term
(vii) 9 Months
(year/months/days)

(viii) Instalment
Details
a Type of Instalments Monthly

Number of Equated Periodic

b 9
Instalments (EPIs)

Equated Periodic Instalment

c (EPI) (in Rs.) (as per 4752
Annexure A)

Commencement of
d 2024-11-24
repayment, post sanction

Details of
(ix)
Contingent
Charges
Penal charges, if any, in case
a Refer - Annexure B
of delayed payment

b Other penal charges, if any Refer - Annexure B

Foreclosure charges, if
c Refer - Annexure B
applicable

Charges for switching of

d loans from floating to fixed Refer - Annexure B
rate and vice versa

Any other charges (please

e Refer - Annexure B
specify)

(x)
Part 2 (Other qualitative information)
a Clause of Loan agreement In the event of any delay or default in payment of any amount due and payable by the obligor(s) in relation to the loan, the
relating to engagement of obligor(s) may be reminded or given notice of demand to pay the overdue amounts by making telephone call(s), sending written
recovery agents communications by letters and/or electronic communications or by making personal visits. Personal visits may be to the
workplace and/or residence/ identified place of stay or work of the obligors as per their preference and in case such preference
is not communicated/ascertained, obligors will be contacted only at their residence/ identified place of stay and if unavailable at
residence, at the place of business/occupation/ identified place of work. Such personal visits shall ideally be between 8.00 am
and 7.00 pm. In case of personal visits, identity and authority of persons making such visit for follow up and recovery would be
made known to the obligors at the first instance. Lender may utilise the services of the LSP, and the Lender and/or the LSP may
utilise the services of collection agents for collection of amounts in relation to the loan. The LSP and the collection agents will be
required to follow a code of conduct covering their dealings with the obligors. All the practices adopted for follow up and

SI Creva Capital Services Private Limited

Registered Office: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla West, Mumbai, Maharashtra 400070.
CIN: U65923MH2015PTC266425 | Email: [email protected] | https://sicrevacapital.com
 recovery of dues and enforcement of security will be inconsonance with the law. In addition to the foregoing, the loan may be
recalled, and recovery proceedings may be initiated in accordance with the terms and conditions governing the loan.

Northern Arc Capital Limited

Name: Ms. Deepa Nair
Clause of Loan agreement Designation: Grievance Redressal Officer Address: IndiQube Golf View Homes, 6th Floor, Tower B, 3rd Cross Road, S R
b which details grievance Layout,Murgesh Pallya, Bengaluru-560017 Toll Free No: 1800 4198 766 Email id: [email protected] (Grievance redressal
redressal mechanism mechanism of the lender, Northern Arc Capital Limited can be accessed at https://www.northernarc.com/grievance-redressal-
mechanism.).

Phone number and email id The Lender facilitates resolution of customer’s grievances. In the event of any complaint/ issue please refer to the Grievance
c of the nodal grievance Officer details annexed in Schedule-2.
redressal officer

ASSIGNMENT
The Borrower shall not be entitled to jointly or severally transfer or assign all or any of their right or obligation or duties
Whether the loan is, or in under the Financing Documents to any person directly or indirectly or create any third-party interest in favour of any
future maybe, subject to person without the prior written consent of Lender.
d Lender shall be entitled to sell, transfer, assign or securitise in any manner whatsoever (in whole or in part and including
transfer to other REs or
securitisation (Yes/ No) through grant of participation rights) all or any of its benefits, right, obligation, duties and / or liabilities under Financing
Documents, without the prior written consent of, or intimation to the Borrower in such manner and such terms as Lender
may decide. In the event of such transfer, assignment or securitization, the Borrower shall perform and be liable to perform
their obligation under the Financing Documents to such assignee or transferor. In such event, the Borrower shall substitute
the remaining Auto-Mandate in favour of the transferee/ assignee if called upon to do so by Lender.

(xi) In case of lending under collaborative lending arrangements (e.g., co-lending/ outsourcing), following additional details may be furnished:

Name of the originating RE, along with its funding proportion Name of the partner RE along with its proportion of funding Blended rate of interest
a
NA NA NA

(xii)
Other disclosures
Cooling off/look-up period
during which borrower shall
a 3 Days
not be charged any penalty
on prepayment of loan

Details of LSP acting as

recovery agent and OnEMI Technology Solutions Private Limited and for other recovery agents details please click here
b
authorized to approach the https://sicrevacapital.com/collection-agencies/
Borrower

For Privacy Policy, please find below links

Si Creva :- https://sicrevacapital.com/privacy-policy
PaywithRing:- https://www.paywithring.com/consumer/privacy-policy

For Statement of Accounts, please contact customer care

[email protected]

SI Creva Capital Services Private Limited

Registered Office: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla West, Mumbai, Maharashtra 400070.
CIN: U65923MH2015PTC266425 | Email: [email protected] | https://sicrevacapital.com
Schedule 1 - Details of Recovery Mechanism:

In the event of any delay or default in payment of any amount due and payable by the obligor(s) in relation to the loan, the
obligor(s) may be reminded or given notice of demand to pay the overdue amounts by making telephone call(s), sending
written communications by letters and/or electronic communications or by making personal visits. Personal visits may be to
the workplace and/or residence/ identified place of stay or work of the obligors as per their preference and in case such
preference is not communicated/ascertained, obligors will be contacted only at their residence/ identified place of stay and if
unavailable at residence, at the place of business/occupation/ identified place of work. Such personal visits shall ideally be
between 8.00 am and 7.00 pm. In case of personal visits, identity and authority of persons making such visit for follow up and
recovery would be made known to the obligors at the first instance.
Lender may utilise the services of the LSP, and the Lender and/or the LSP may utilise the services of collection agents for
collection of amounts in relation to the loan. The LSP and the collection agents will be required to follow a code of conduct
covering their dealings with the obligors. All the practices adopted for follow up and recovery of dues and enforcement of
security will be inconsonance with the law. In addition to the foregoing, the loan may be recalled, and recovery proceedings
may be initiated in accordance with the terms and conditions governing the loan."

Schedule 2- Details of Grievance Redressal Mechanism and Grievance Officer:

Level 1:

022 62820570 / 022 48914921

Call The customer can get in touch with the customer service executive over call between 9:30 am to 6:30 pm, 7 days a week & 365 days a year by dialling the above
number.
If the customer is unable to connect due to temporary heavy call volumes. A callback shall be attempted, in most of the cases, by the customer services team to
the customer to resolve his query/grievances.

022 48913631

The customer can get in touch with the customer service executive over Chat (preferably from his/her registered mobile number) between 9:30 am to 6:30 pm, 7
Chat days a week & 365 days a year by saving the above Official WhatsApp Chat number on his/her smartphone. In addition to WhatsApp Chat, the customer can
also Chat with the customer service executive by simply using the Chat option given in the Kissht/PaywithRing App.
During non-working hours, the customer can use the automated Chatbox service available on the same number for getting his/her basic queries resolved and
for raising a grievance too.

[email protected]
Email
The customer can get in touch with the customer service executive over Email by sending his query/grievance (preferably from his/her registered email id) to
the above mentioned email id of the company.
Level 2: If customer is unable to get a satisfactory response or is unable to reach the above Level 1 channels for Grievance Redressal, he/she may choose to escalate the issue to the
below mentioned officer’s:

Grievance Redressal Officer (GRO) Nodal Officer (NO)

Mr. Madhan Mohan K Ms. Deepa Nair
Address: IndiQube Golf View Homes, 6th Floor, Tower B, 3rd Cross Road, S R Address: IndiQube Golf View Homes, 6th Floor, Tower B, 3rd Cross Road, S R
Layout, Murgesh Pallya, Bengaluru 560017 Layout, Murgesh Pallya, Bengaluru-560017
Lender Ph: 1800 4198 766 Ph: : 1800 258 7010

Email: [email protected] Email: [email protected]

Grievance Redressal Officer (GRO) Nodal Officer (NO)

Mr. Mukul Dwivedi Ms. Benishba Jivin
Address: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla West, Mumbai, Address: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla West, Mumbai,
Maharashtra 400070 Maharashtra 400070
LSP 1 Ph: 7967112136 Ph: : 08046983691

Email: [email protected] Email: [email protected]

LSP2 Grievance Redressal Officer (GRO) Nodal Officer (NO)

Mr. Pravin Rathod Mr. Zaffar Khan
Address: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla West, Mumbai, Address: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla West, Mumbai,

SI Creva Capital Services Private Limited

Registered Office: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla West, Mumbai, Maharashtra 400070.
CIN: U65923MH2015PTC266425 | Email: [email protected] | https://sicrevacapital.com
 Maharashtra 400070 Maharashtra 400070
Ph: 080-68249277 Ph: : 080-68249278

Email: [email protected] Email: [email protected]

Important Notes:

a. The Grievance Redressal Officer (GRO) may be reached on the number provided above anytime between 10:00 and 18:00
from Monday to Saturday except public holidays or through the e-mail address above. The GRO shall endeavor to resolve the
grievance within a period of 14 days from the date of receipt of a grievance.
b. If the Borrower does not receive a response from the GRO within 14 (fourteen) days of making a representation, or if the
Borrower is not satisfied with the response received from the GRO, the Borrower may reach the Nodal Officer anytime
between 10:00 to 18:00 from Monday to Saturday except public holidays or write to the Nodal Officer at the e-mail address
above.
c. If the grievance is not redressed by the Nodal Officer of the Company, within a period of 30 (thirty) days, then the borrower
can lodge a complaint over the Complaint Management System (CMS) portal under the Reserve Bank- Integrated
Ombudsman Scheme (RB-IOS).

SI Creva Capital Services Private Limited

Registered Office: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla West, Mumbai, Maharashtra 400070.
CIN: U65923MH2015PTC266425 | Email: [email protected] | https://sicrevacapital.com
Annexure A: Repayment Schedule:
Instalment number Instalment date Outstanding Principal (in Rs) Principal (in Rs.) Interest (in Rs.) Instalment (in Rs.)

1 2024-11-24 3621 1131 4752

2 2024-12-24 3764 988 4752

3 2025-01-24 3847 905 4752

4 2025-02-24 3964 788 4752

5 2025-03-24 4150 602 4752

6 2025-04-24 4212 540 4752

7 2025-05-24 4354 398 4752

8 2025-06-24 4474 278 4752

9 2025-07-24 4614 137 4751

Note:
a. Please note that this Key Fact Statement and the repayment schedule is applicable in respect of availing a Loan as of this
moment, and is intended to be merely illustrative in case if the Loan is intended to be availed in future. For the sake of clarity, if
the Loan is availed in future, in that case depending upon the actual amount intended to be availed by the borrower and the
actual date of disbursement, a revised Key Fact Statement and the repayment schedule shall be shared, before the execution of
the Loan contract.
b. If the borrower chooses to prepay the loan, the repayment schedule shall be amended accordingly.

SI Creva Capital Services Private Limited

Registered Office: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla West, Mumbai, Maharashtra 400070.
CIN: U65923MH2015PTC266425 | Email: [email protected] | https://sicrevacapital.com
Annexure B- Details of Contingent charges:
Late Payment charges:

Bounce Charges (One-time fee) Rs. 750 + Applicable taxes per EMI per instance of default and the same is payable apart from payment of applicable Daily Penal charges

Penal Charges for continuing default in repayment of EMI @ 0.2% (Per day) + GST of the overdue principal amount at an annualized rate of
Penal Charges
85% p.a (Inclusive of all taxes)

Important Notes

Bounce Charges & Daily Penal Charges will be applied if the EMI repayment is done after the scheduled due date or if otherwise applicable as per the terms of the Financing
Document (collectively referred to as “Late Payment Charges”).

Foreclosure charges 4% + Applicable Taxes on the principal amount foreclosed. The foreclosure charges will not be applicable during the cooling-off period.

Other charges Stamp duty and other cess would be collected at applicable rates from time to time.

Important Note:

As and when any updates to the fees & charges are introduced by the Lenders, the borrower shall be intimated about such changes by email or otherwise in the manner
prescribed for the same from time to time by Lenders. The borrower shall at all times ensure that his/her latest mobile number and email ID is updated with the Lenders. The
Lenders shall rely upon the mobile number and email ID provided by the borrower, and shall not be obliged to verify or make further inquiry into the validity of the mobile
number and email ID provided by the borrower. The borrower shall in no circumstance dispute such reliance by the Lenders.

SI Creva Capital Services Private Limited

Registered Office: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla West, Mumbai, Maharashtra 400070.
CIN: U65923MH2015PTC266425 | Email: [email protected] | https://sicrevacapital.com
 Annex B
Illustration for computation of APR for Retail and MSME loans

Sr. No. Parameter Details

1 Sanctioned Loan amount (in Rupees) (SL no. 1 of the KFS) 37000

2 Loan Term (in years/ months/ days) (SI No.7 of the KFS template – Part 1 ) 9 Months

a) No. of instalments for payment of principal, in case of non-equated periodic loans -

Monthly
Type of EPI Amount of each EPI (in Rupees) and nos. of EPIs
9
(e.g., no. of EMIs in case of monthly instalments)
b) 4752
(SI No.5 of the KFS template – Part 1)

c) No. of instalments for payment of capitalised interest, if any -

d) Commencement of repayments, post sanction (SI No. 8(d) of the KFS template – Part 1) 2024-11-24

3 Interest rate type (fixed or floating or hybrid) (SI No. 6 of the KFS template – Part 1) Fixed

4 Rate of Interest (SI No.6 of the KFS template – Part 1) 36%

5 Total Interest Amount to be charged during the entire tenor of the loan as per the rate prevailing on sanction date (in Rupees) 5767

6 Fee/Charges payable (in Rupees) 2620

A Payable to the RE (SI No.8A of the KFS template – Part 1) 2620

B Payable to third-party routed through RE (SI No.8B of the KFS template – Part 1) -

7 Net disbursed amount (1-6) (in Rupees) 34380

8 Total amount to be paid by the borrower (sum of 1 and 5 ) (in Rupees) 42767

9 Annual Percentage rate- Effective annualized interest rate (in percentage) (SI No.9 of the KFS template – Part1) 55%

10 Schedule of disbursement as per terms and conditions -

11 Due date of payment of instalment and interest 2024-11-24 24 of every month