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    Wa0006

    Uploaded by

    ALEX MUIGAI

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    © All Rights Reserved
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    Wa0006

    Uploaded by

    ALEX MUIGAI
    5 views1 page

    Original Title

    DOC-20241008-WA0006

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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    5 views1 page

    Wa0006

    Uploaded by

    ALEX MUIGAI

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    HASTINGS MUTUKU

    IT OFFICER

    CONTACT PROFESSIONAL SUMMARY


    Versatile IT Officer ready to fix faulty hardware, install
    +2547 42958331
    new assets and support continuous business
    [email protected] operations. Adapts to rapidly changing work situations
    https://www.linkedin.com/in/hasting and employee realities. Consistently beneficial to all
    s-mutuku-74278a288
    302-80100, Mombasa
    technical operations and technological procedures.

    SKILLS WORK HISTORY SUMMARY


    • Help Desk Support ICT ATTACHEE
    • VoIP Systems
    KENYA PIPELINE COMPANY LIMITED September 2023 - December 2023
    • Wireless Networking and Network
    Troubleshooting Served as a liaison between IT department and end-users during system implementations,
    • Hardware Installation ensuring clear communication of project goals and expectations.
    • Performance Tuning Provided remote support for offsite employees, ensuring consistent access to necessary
    resources while minimizing interruptions due to technical issues.
    • Data Recovery Implemented system upgrades for improved functionality and increased security measures.
    • Software configuration Managed inventory of hardware components, maintaining sufficient stock levels for critical
    • Microsoft Office Suite replacements or repairs as needed.
    Optimized hardware and software configurations to maximize system performance and
    • IT Asset Management reliability.
    • Computer Diagnostics and Technical Enhanced network performance by troubleshooting and resolving technical issues in a
    Support timely manner.
    Conducted regular maintenance on computer systems, ensuring optimal operation and
    • Adaptability and Flexibility minimizing downtime.
    • Reliability and Professionalism Maintained office PCs, networks and mobile devices.
    Responded to support requests from end-users and patiently walked individuals through
    basic troubleshooting tasks.
    Corrected connectivity faults to restore user access to local networks, cloud-based storage
    LEADERSHIP and public web.
    EXPERIENCE Performed troubleshooting and repaired peripheral devices such as printers and scanners.
    Researched and identified solutions to technical problems.
    Team Lead, Group Project (IT
    Installed and configured operating systems and applications.
    Security), 02/21 - 03/21 Organized Configured hardware, devices, and software to set up work stations for employees.
    and managed a team of 4 students
    to design and present a software
    Education summary
    project. 1. Bachelor of Science in Information Technology – Technical
    Class Representative, Computer University of Mombasa
    Security Class, 01/21 - 04/21 Expected in December 2024
    Liaison between students andfaculty
    Relevant Courses: Software Development, Database Management, Networking,
    regarding academic concerns and
    Cybersecurity, System Design
    facilitating information
    Member of Google Developer Group-Pwani, 2022 to date.
    dissemination.
    Member of Google Developer Students Clubs-Technical University of Mombasa,
    2023 to date.
    Member of Coders Club TUM, 2023 to date.
    REFERENCES Referral Health Information System Hackathon, April 12 2023 to July 25 2023
    Class representative of BSIT SEP 2020/JAN 2021 from May 17, 2021 to date.
    Caroline Chege
    2. Kenya Certificate of Secondary Education – Njiiri School
    +2547 13399830 November 2019
    [email protected] Finished with a mean grade of B.

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