Mobile Device Repair Contract for Breakage / Liquid Damage

We are pleased to welcome you to the Mobile Device Repair Contract provided to you by Bolttech
Device Protection India Private Limited (formerly known as AmTrust Mobile Solutions India Private
Limited) for the benefit of the customer of Reliance ResQ (“ResQ”).

Contract Number SCL0000027100100AMTRUST

Customer’s Name Sunil Nag
Customer’s Email Address [email protected]
Apple - Apple iPhone 13 Pro 128GB
Mobile Device Model
Blue
IMEI Number 352544477495460
Mobile Device Purchase Date 20-11-2021
Mobile Device Purchase Price 119900
Contract Period Start Date 20-11-2021
Contract Period End Date 19-11-2022
Repair Contract Fee None
Maximum Repair Benefit 119900
** Please inform us promptly of any changes & variation in the information mentioned hereinabove.

1. This Repair Contract will provide you repair service for any repair request for your Device arising from
any Breakage or any type of Water/Liquid Breakage during the Contract Period:

1.1. Maximum 2 time repair service(s) as you request during the Contract Period above for a nominal
Service Fee of Rs. 999/- for each repair.

1.2. Additional service charge for replacement in case the Mobile Device cannot be repaired.

Days after Device Purchase Date Additional Charges

0 - 180 days 20% of Mobile Device Purchase Price
>180 days 40% of Mobile Device Purchase Price

1.3. Total repair benefits up to maximum repair benefit stated above.

1.4. Easy repair request registration.

1.5. Free pick up & delivery service.

1.6. We shall pickup, repair and dispatch the device within 14 (fourteen) working days starting from the
day that you submit all the required documents to our satisfaction and pay the required service fee.

If you have a repair request, please submit it through our chat-bot http://bit.ly/miaresq or call on 1800-
102-8647.

This is an electronically generated document and customer is deemed to consent to this repair contract
at the time they receive it
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2. Terms and Conditions

2. 1 Definitions:

2. 1.1 Mobile Devices - Includes mobile smartphones and tablets or any other Mobile Device that may be included from time to
time which should be for domestic use only and not to be used for commercial, rental, or profit generation purposes. Details of the
Mobile Device will be specified under this Repair Contract.

2. 1.2 Normal Use - Use of the Mobile Device in accordance with the manufacturer’s guidelines for mobile phone device usage
including but not limited to regular maintenance and up keep of the mobile phone device, usage of specified protection devices
such as voltage stabilizers.

2 . 1.3 Breakage - Any visible impairment occurred to the Mobile Device during Contract Period, by involuntary and external
means but excluding minor scratches, dents or any other cosmetic damage not impacting the regular functioning of the Mobile
Device.

2 . 1.4 Water/Liquid Breakage - Any impairment occurred to the Mobile Device during Contract Period, by an involuntary
seepage of water or other fluids inside the Mobile Device including but not limited to impairment due to rain water.

2. 1.5 BER - Beyond Economic Repairs means cost of a repair is greater than the current market value (at the time of repair
request) of the Mobile Device as determined by Service Provider or 80% of the Mobile Device Purchase Price, whichever is lower.

2. 1.6 Like-To-Like Model - Mobile Device with similar configuration, and quality comparable to your Mobile Device. It may be of
a different make/model.

2. 1.7 Manufacturer’s Warranty - The original warranty given by the respective manufacturer in respect of a Mobile Device.

2. 1.8 Repair Contract Fee - The upfront fee that you have paid to Service Provider to subscribe to this Repair Contract which
amount mentioned at the beginning of this Repair Contract.

2. 1.9 Service Fee - Fee payable by You at the time You register a repair request with Service Provider.

2. 1.10 Service Provider - Bolttech Device Protection India Private Limited (BDP) (formerly known as AmTrust Mobile Solutions
India Private Limited).

2. 1.11 We, us, our - Bolttech Device Protection India Private Limited (BDP) (formerly known as AmTrust Mobile Solutions India
Private Limited).

2. 1.12 You, your - The Customer whose details are specified in this Repair Contract.

2.2 Benefits:

2.2.1 Repairs for Breakage and/or Water/Liquid Damage which are required by you during the Contract Period.

2.2.2 Repair performed by Service Provider approved technician.

2.2.3 Service Provider will charge you with additional repair fee at applicable market rates, as determined by Service Provider, for
any subsequent repair after you exhaust the 2 time repair service provided to you under this Repair Contract.

2.2.4 If Service Provider concludes that your Mobile Device falls within the definition of BER under this Repair Contract ( "BER
Mobile Device" )

a . provided that our authorized technician confirms that your BER Mobile Device is an original device for example, based on
assessment to your IMEI (e.g. printed in your Mobile Device), liquid crystal display (LCD) and motherboard, Service Provider will
offer you a replacement of the BER Mobile Device with a Like -To-Like Model of Your Mobile Device provided you pay additional
charges for the replacement (in addition to Rs. 999/- service fee already paid at the time of logging the repair request) based on
the day the repair request is logged with us:

Days after Device Purchase Date Additional Charges

0 - 180 days 20% of Mobile Device Purchase Price
>180 days 40% of Mobile Device Purchase Price

b. The replacement Mobile Device may be of lower retail value than the original Mobile Device.

c. you will be required to surrender the BER Mobile Device to Service Provider, and it shall be automatically deemed that you
transfer all rights of the BER Mobile Device to Service Provider.

d. the Mobile Device replacement will be delivered to you after you surrender to Service Provider your BER Mobile Device.

e. if you are not agreeable to Service Provider offer to provide the replacement Mobile Device or if you do not pay the additional
charges for replacement within 7 days of the offer, your BER Mobile Device will be returned to you in unrepaired condition.

2.3 Key Conditions:

2.3.1 This Repair Contract is valid for new Mobile Device purchased in India under a valid invoice.

2.3.2 The Mobile Device must be manufactured in India or legally imported to India.

2.3.3 This Repair Contract is valid only in India.

2.3.4 The Repair Contract must be purchased on the same day as that of the Mobile Device. Service Provider may require
additional proof in the form of invoices or any other document to admit or allow the repair request

2.3.5 The repair request must be raised by You and must be within the Contract Period or 7 (seven) days from the date of
Breakage of Mobile Device, whichever is earlier.

2.3.6 You must pay the Service Fee as notified by Service Provider, be available for Mobile Device pick-up, submit required
documents by Service Provider (if any) within 30 days of raising the repair request.
2.3.7 The Mobile Device shall be used in accordance with the manufacturer’s guidelines for Mobile Device usage including but not
limited to regular maintenance and up keep of the Mobile Device.

2.3.8 After repair, any salvage remaining from the repairs carried out shall be retained by Service Provider

2.3.9 If Service Provider provide you with replacement device in the case of BER, this Repair Contract will automatically be
terminated with no refund of the Repair Contract Fee and Service Provider shall have no further obligations for the remaining term
of the Contract Period under this Repair Contract.

2.3.10 Service Provider reserves the rights to terminate this Repair Contract in the case of fraud, attempted fraud, or non-
disclosure of any changes by you that affect this Repair Contract and no refund will be due to you.

2.3.11 This Repair Contract is only valid for the Mobile Device detailed at the beginning of this Repair Contract. This Repair
Contract is not assignable or transferable for any reason (including but not limited to the case of the Mobile Device being sold to or
stolen by a third party).

2.3.12 In the case of a Mobile Device which is “dead on arrival” from the manufacturer within 30 days as of the date of the
relevant invoice, the Repair Contract can be transferred to the replacement device provided by the manufacturer for such dead on
arrival unit. You must notify Service Provider in writing, through the method mentioned in “Repair Request Process” section below,
of any case of dead on arrival along with the details of the replacement device given by the Manufacturer within 30 days as of your
receipt of the replacement device from the Manufacturer. The Mobile Device model and IMEI number will be updated accordingly.

2.3.13 In the case of change of IMEI number due to in- warranty repair or replacement of mother board or the Mobile Device itself,
you must notify Service Provider in writing the change of the IMEI number (including the new IMEI number) within 30 (thirty) days
of the change or date of repair request, whichever is earlier.

2.3.14 After repair, any salvage remaining from the repairs carried out shall be retained and considered owned by Service
Provider.

2.4 What is not included:

2.4.1 Cost that you incurred by yourself to repair the Mobile Device with a third party.

2.4.2 Any Breakage arising from war, war like operations (whether war declared or not), act of foreign enemy, hostilities, civil war,
rebellion, insurrection, civil commotion, military usurped power, seizure, capture, confiscation, arrest. restraints and/or detainment
by order of any government or any other authority.

2.4.3 Any form of physical loss, untraceability or theft of the Mobile Device or any form of consequential or incidental loss suffered
by you arising from the Mobile Device.

2.4.4 Any loss arisen due to natural causes, fire, water, terrorism, power surge.

2.4.5 Breakage triggered by nuclear reaction, nuclear radiation or radioactive contamination from any source whatsoever.

2.4.6 Breakage resulting from overload, experiments or tests requiring the imposition of abnormal conditions.

2. 4.7 Gradually developing flaws, defects, cracks or partial fractures in any part not necessitating immediate stoppage, although
at some future time repair or renewal of the parts affected may be necessary.

2.4.8 Deterioration of or wearing away or wearing out any part of any machine, marring or scratching of cosmetic nature to the
Mobile Device caused by external force or naturally resulting from normal use or exposure.

2.4.9 Breakage arising out of any intentional act or any failure to exercise due caution towards the Mobile Device including but not
limited to incorrect installation, incorrect set- up, usage of Mobile Device in any manner not prescribed by the Original Equipment
Manufacturer (OEM) unless the service center representative would confirm otherwise with due substantiation.

2.4.10 Impairment caused to any electronic data and/or Mobile Device software/operating system, storage media, data/records or
similar intangible items and impairment caused to the SIM card / memory card of the Mobile Device.

2.4.11 Any type of electrical or mechanical breakdown, including electrical failure or short-circuit.

2.4.12 Impairment arising from attack by unauthorized software/virus, software faults and manufacturing defect owing to which
Mobile Device fails to operate.

2.4.13 Breakage arising from internal leakage of the battery.

2. 4.14 Breakage to the Mobile Device which has had its serial number label and/or similar identification labels removed, defaced
or altered.

2.4.15 Any impairment covered under supplier, dealer or Manufacturer’s Warranty. Any manufacturing defect which is covered
under Manufacturer's Warranty Product defects whether latent / inherent or not

2.4.16 Any failure of the Mobile Device to operate as a result of problems with respect to the network infrastructure, Beneficiary’s
network subscription or similar service issues.

2.4.17 Where the mobile device serial number (IMEI) is removed, obliterated or altered from the Mobile Device.

3. Repair Request Process:

3.1 Notify Service Provider in 7 (seven) days from device damage date by:

3.1.1 Visiting http://bit.ly/miaresq or

3.1.2 Calling on 1800-102-8647; Monday to Sunday 9:00 am to 6:00 pm except public holidays.

3.2 Service Provider will register the repair request and inform you regarding the Service Fee that you must pay (as applicable). To
the extent necessary, Service Provider may request you to provide certain document for Service Provider to process your repair
request.

3.3 Service Provider schedules pickup of the Mobile Device once you have provided the document requested to you (as relevant)
and paid the Service Fee.

3.4 Service Provider schedules pickup of the Mobile Device after receipt of Service Fee paid by you.
3.5 Service Provider gets the Mobile Device repaired through its approved technician.

3.6 Service Provider dispatches and delivers the repaired Mobile Device to you.

4. Limitation of Liability:

4.1 In the event of any loss due to negligence of Service Provider while carrying out its obligations under this Repair Contract,
Service Provider’s liability under this Repair Contract shall not exceed the Mobile Device Purchase Price specified at the beginning
of this Repair Contract;

4.2 In any case Service Provider shall not be held responsible/liable for any loss of data, software, or contents including but not
limited to pictures/images, videos, downloads, music and/or any content stored in the Mobile Device.

4 . 3 Unless otherwise clearly proven by you to Service Provider’s satisfaction that there is negligence by Service Provider
concerning the confidentiality/secrecy of data privacy while Service Provider is carrying out its obligations under this Repair
Contract, Service Provider shall not be responsible/liable for any violation(s)/breach under the prevailing and/or proposed Laws
(which may come into force) concerning the confidentiality/secrecy of data privacy of your personal data.

5. Governing Law & Jurisdiction:

The construction, interpretation and meaning of the provisions of this Repair Contract shall be determined in accordance with
Indian law and by the Courts in Mumbai.

6. Miscellaneous:

This Repair Contract may be amended from time to time, without Your prior written consent, by Service Provider which
amendment(s) will be notified to You through the email You listed in the beginning of this Repair Contract.

7. Grievance:

In case of any grievance, You may contact Service Provider at [email protected]

8. Service Guarantee:

8.1 BDP promises the Service TAT of 14 (fourteen) business days to its resQ Customer. In case your Repair Request Closure takes
more than 14(Fourteen) business days as a part of the Service commitment, BDP shall offer you full refund of Contract fee through
redemption voucher or wallet or UPI or through bank payment.

8.2 BDP shall pickup, repair and dispatch the device within 14 (fourteen) working days starting from the day that you submit all the
required documents to our satisfaction and pay the required service fee (Service Turn Around Time (TAT)).

8.3 In case of redemption voucher, on receipt of confirmation from eligible Customer and after completion of verification, the
redemption Voucher will be issued to Eligible Customer.

8.4 Separate terms and conditions may be applicable as mentioned on Voucher. Any Purchase made with the redemption of
Voucher will not be covered under any warranty by BDP.

8.5 Customer agrees to provide the bank/wallet/UPI details to BDP for BDP to make the relevant payment under this Service
Guarantee.

8.6 BDP will be discharged from service guarantee liability once Voucher is issued or amount is transferred via Wallet /UPI or bank.

8.7 BDP decision on computation of Service TAT will be final, conclusive and binding on the Customer and BDP will not be held
liable for a decision on computation. Service delay due to Customer’s dependency and Force Majeure Event is excluded from
Service TAT. Business Day includes Weekdays between Monday to Friday (Excluding Public Holidays)

8.8 BDP will determine eligibility to this Offer. BDP reserve the right to disqualify or reject the Voucher Code at its sole discretion.

8.9 BDP reserves the right to extend this offer in selected markets only. resQ Product service is also available without this offer.

8.10 Acceptance of any Voucher shall constitute consent on the Customer part to allow the use of the Customer’s name, image,
voice and/or likeness by BDP for editorial, advertising, promotional, marketing and/or other purposes without further
compensation except where prohibited by law.

END OF DOCUMENT
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