Manager
Manager
Manager
com Retail Management / Human Resources / Financial Reporting / Merchandising A multi-award winning management professional with multi-unit experience in a Fo rtune 500 company, single unit experience with a large volume specialty Fortune 50 company, and a small business consultant and owner of A People Path for the l ast 3 years. Management Employee Supervision/Relations Budget/Capital Planning Customer Service Inventory Control Payroll Sales Asset Turnaround Safety/LP Training Social Media Web 2.0 WordPress Websites Summary of Qualifications * Total P&L responsibility for 110,000 square foot building and over $40 million in annual sales, $4-6 million in inventory, 110-260 associates depending on vol ume/season. * Multi-unit experience with a Fortune 500 retailer with combined volume almost $10 million. * A proven management professional that was hand selected and personally asked b y the RVP and SVP to take a struggling unit in Kona, Hawaii because someone with exceptional people skills was needed. * A pro-active and creative communicator with a broad perspective, able to disse minate ideas and generate action across all levels of a team. * Functions effectively as an autonomous, self-motivated individual, cognizant o f time and cost constraints in managing multiple projects. * Able to bring together diverse individuals to form a unified sales crushing te am and motivate them to identify personally with key objectives. Excellent abil ity to identify potential interpersonal and communication problems and take the steps necessary to circumvent them. * Beat sales budget by $4.8 million in first large volume store and beat NBT pla n by $1.3 million on a plan of $1.1 million, improved sales over $10 million the following year. * Assisted District Managers in interviewing and hiring area management candidat es for 2 companies. * Was designated as a training store for more than one company due to excellent training, communication, and organization skills. * Customer-oriented, with demonstrated ability to develop rapport and build last ing relationships with new and existing customers/clients and lead large or smal l teams to do the same. * Recognized by superiors, peers, and subordinates as a manager who values diver sity, inspiration, and challenges. * Spent 3 years as an Administrative Manager responsible for dissecting monthly financials, rolling out Policy and Procedure changes, payroll execution, Sarbane s Oxley compliance, Receiving and Inventory operations, all while maintaining ex ceptionally high Operation Audit Scores. Professional Experience Operations * In-depth working knowledge of a broad spectrum of accounting and financial ope rations, including: financial planning, forecasting and analysis; cost and sales accounting; accounts payable/receivable; inventory; and payroll. * Was the 'go-to' person to diagnose and fix underperforming assets for several supervisors.
* Responsible for a group of stores in the North Seattle market in addition to r unning my own $2.4 million unit. * Aided stores in daily operations from sales reporting, inventory control, and visual set-up. * Conduct presentations at various meetings. * Coordinated a communication compliance program to ensure follow-up in all aspe cts of store operations. * Responsible for the development of merchandise programs ranging from the creat ion of new programs to the expansion of merchandise needs for area stores. * Perform market research for the purpose of investigating new store locations. Target customer demographics and review perspective locations from a "grass roo ts" marketing standpoint. Financial Reporting * Has had complete responsibility for: up to $44.5 million in annual sales, up t o $6 million in inventory, and up to $7 million in annual payroll, up to $5 mill ion in NBT. * Helped small businesses make a business plan and budget along with preparing a presentation. * Responsible for preparing district budgets based on store running rates and st ore volume. * Assisted in establishing volume goals based on Corporate Budgets. * Set up expense budget reduction plans based on corporate restraints and guidel ines. * Conduct presentations as to the importance of reducing controllable expenses a t the store level. * Taught small businesses tools to plan and monitor finances. Supervisory Management * Responsible for the development of personnel through a management training pro gram. * Assisted area stores with personnel needs from recruiting activities to traini ng methods. * Responsible for managers' personal growth and development. * Interacted daily with District, Regional, and General Managers regarding sales programs, merchandise needs, daily inquiries, and customer service requests. * Participated in continuing education and Human Resource Development programs t o enhance managerial skills. Human Resources * Ensured each associate was thoroughly trained in Product Information, Special Order Sales, Installed Sales, Inventory Replenishment, and Stocking. * Made all final hiring decisions along with wage or salary offers. * Performed all terminations along with all disciplinary actions. * Investigated all personnel complaints and worked with Regional HR Mangers for resolution. * As a business consultant helped small businesses develop new hire procedures, performance standards, and best practices. * Helped small businesses implement disciplinary actions and policies. * Prepared small businesses for unemployment hearings and helped them develop ac tions to limit liability. * Created and organized benefit fairs to educate employees and help new hires. * Chosen to give District management training to middle managers to improve thei r performance and skill set. * Highly regarded as a trainer speaker and requested multiple times by trainees in various districts. * Developed an effective training program to address individual unit needs in ev
ery store managed resulting in improved store performance. * Organized and planned participation in College job fairs at the University of Washington, Washington State University, and some smaller colleges. * Contacted potential recruits, interviewed them, answered questions, and mainta ined follow-up on a spreadsheet to keep company Recruiter informed. * Organized and planned community involvement for the annual Lowe's Heroes Proje ct and smaller projects like participation in the Relay for Life. Web 2.0 * Complete understanding of Twitter and growing Twitter followers. * Complete understanding in Facebook page customization and interactions. * Comprehensive knowledge of using RSS feeds to maintain social networks. * Have successfully managed a Youtube campaign for a musician resulting in over 10,000 Youtube views. * Commanding knowledge of keyword research and pay per click campaigns. Experience A People Path, Owner 2008-current Lowe's Home Improvement 2001-2008 Store Manager 2004-2008 Assistant Manager 2001-2004 Walgreen's 2000-2001 Lowes Home Improvement 1998-2000 Foot Locker 1996-1998 Awards 2006 2005 2005 2005 2004 2004 1997 Double Digit Comp Club & 3 of 3 Specialty Sales Store Manager of the Year ($10 million increase in sales for 2005) Double Digit Comp Club & 3 of 3 Specialty Sales Best Comp Sales Best Expense Leverage to Budget (Over $1 million over budget) Best Sales Over Budget Rookie of the Year (Broke 3 sales records)
Education, Certifications and Professional Development CLTMC - Certified Leadership & Talent Management Coach (2009) EQ- Certified Career EQ Strategist (2009) CCMC- Certified Career Management Coach (2008) PowerPoint and Excel Classes Online Lowe's Store Manager Training Program (2004) PTCB certification for CPhT (Certified Pharmacy Technician) (2001-2005) Walgreen's Applied Drug Store Management Course (2001) Walgreen's EXCEL training program (2001) Woolworth HRD Executive Development Program - Behavioral Based Interviewing (199 6) Woolworth HRD Executive Development Program - Advanced Preventing Sexual Harassm ent (1996) Bates Technical College, WA Skagit Community College, WA