Offer-cum-Sanction letter

Date: 2024-05-24

Dear SUNDARMURTHY MADHAN

We are pleased to inform you that your application for the loan on the PaywithRing App has been conditionally approved by MAS Financial Services
Limited & Si Creva Capital Services Pvt Ltd , an RBI approved NBFC, on the basis of your application details submitted by you. The sanction letter doesn’t
guarantee the final disbursement of the loan. The lender shall evaluate your creditworthiness before final disbursement

Transaction Reference ID INST5171229827813198

Purpose of Loan None
Product Type Longterm Personal Loan
Approval Date 2024-05-24
Loan Amount 40000.00
Annualized Interest Rate (% per annum) 36.00%
Interest Amount 4341.00
Interest Type Fixed
Processing Fees (inclusive of GST) 2832.00
Annual Percentage Rate (APR) 63%
Tenure 6 Months
Total Amount to be Paid 44341
Validity Period of the offer 30 days from the date of offer

Refer to the Key Fact Statement for more details.

To understand your risk classification in accordance with the criteria decided by the company, click here https://sicrevacapital.com/risk-gradation/ . In case
of any concerns, feel free to reach out to the customer care team at [email protected] and quote your transaction number for easy reference.

This is a system generated letter and does not require any signature.

Si Creva Capital Services Private Limited MAS Financial Services Limited (MFSL)
Registered Office: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla West, Mumbai, Maharashtra Registered Office: Ground Floor, MAS Financial Services Limited, Narayan Chambers, Behind Patang
400070 Hotel, Ashram Road, Ahmedabad, Gujarat 380009

Email: [email protected] Email: [email protected]

Digitally Signed by SI CREVA CAPITAL SERVICES

PRIVATE LIMITED
Date:2024-05-24 00:24:36 UTC
Form verified by Employee Name :Tushar Panhale
Employee Code: SCCSPL100461
 KEY FACT STATEMENT
Name of Borrower SUNDARMURTHY MADHAN

SO SUNDARMURTHY C 13220 VIGNESHWARANAGAR SO SUNDARMURTHY C 13220 VIGNESHWARANAGAR SUNKADAKATTE Bengaluru

Address of the Borrower
KARNATAKA 560091

Lender 1- MAS Financial Services Private Limited: 90%

Name of Lender and its ratio
Lender 2- Si Creva Capital Services Private Limited: 10%

Name of the Lending Service Provider

OnEMI Technology Solutions Private Limited
(LSP)

Name of the Digital Lending Application

PaywithRing
(DLA)

Sr.no. Parameter Details

Disbursement Date -

(i) Loan Amount (in Rs.) 40000

Annualized Rate of Interest (% per annum) 36%

(ii) Total Interest Amount (in Rs.) 4341

(iii) Processing charge (in Rs.) (Inclusive of GST) 2832

(iv) Net Disbursement Amount (in Rs.) (i)-(iii) 37168

(v) Total Amount to be Paid (in Rs.) (sum of (i), (ii) and (iii)) 44341

Annual Percentage Rate (% per annum) Effective annualized interest rate (in
(vi) percentage) (computed on Net Disbursed Amount using IRR approach and reducing 63%
balance method)

(vii) Tenure of the Loan (in months/days) 6 Months

(viii) Repayment frequency by the borrower Monthly

(ix) Number of instalments of repayment 6

(x) Amount of installments of Repayment (in Rs.) (as per Annexure A) 7384

Details about Contingent Charges Refer - Annexure B

(xi) Rate of annualized penal charges in case of delayed payments (if any) 42.5%

(xii) Rate of annualized other penal charges (if any); (details to be provided) -

Other disclosures

Cooling off/look-up period during which borrower shall not be charged any penalty on
(xiii) 3 Days
prepayment of loan

OnEMI Technology Solutions Private Limited and for other recovery agents details
(xiv) Details of LSP acting as recovery agent and authorized to approach the Borrower
please click here https://sicrevacapital.com/collection-agencies/

Name, designation, address and phone number of nodal grievance redressal officer
(xv) Refer Annexure- C
designated specifically to deal with FinTech/ digital lending related complaints/ issues

(xvi) Details of recovery mechanism Refer Annexure- D

Si Creva Capital Services Private Limited MAS Financial Services Limited (MFSL)
Registered Office: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla Registered Office: Ground Floor, MAS Financial Services Limited,
West, Mumbai, Maharashtra 400070 Narayan Chambers, Behind Patang Hotel, Ashram Road, Ahmedabad,
Gujarat 380009
Email: [email protected]
Digitally Signed by SI CREVA CAPITAL SERVICES
PRIVATE LIMITED
Date:2024-05-24 00:24:36 UTC
Email: [email protected]
Form verified by Employee Name :Tushar Panhale
Employee Code: SCCSPL100461
 Annexure A: Repayment Schedule:

Instalment No. Instalment Date Principal (in Rupees) Interest (in Rupees) Instalment (in Rupees)

1 2024-06-24 6161 1223 7384

2 2024-07-24 6383 1001 7384

3 2024-08-24 6545 839 7384

4 2024-09-24 6745 639 7384

5 2024-10-24 6965 419 7384

6 2024-11-24 7201 220 7421

Note:

a. Please note that this Key Fact Statement and the repayment schedule is applicable in respect of availing a Loan as of this moment, and is intended to be merely illustrative in case if the
Loan is intended to be availed in future. For the sake of clarity, if the Loan is availed in future, in that case depending upon the actual amount intended to be availed by the borrower
and the actual date of disbursement, a revised Key Fact Statement and the repayment schedule shall be shared, before the execution of the Loan contract.
b. If the borrower decides to prepay the loan, in that case depending upon the pre-payment amount, a revised repayment schedule shall be shared, effective from the prepayment
date.

Si Creva Capital Services Private Limited MAS Financial Services Limited (MFSL)
Registered Office: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla Registered Office: Ground Floor, MAS Financial Services Limited,
West, Mumbai, Maharashtra 400070 Narayan Chambers, Behind Patang Hotel, Ashram Road, Ahmedabad,
Gujarat 380009
Email: [email protected]
Digitally Signed by SI CREVA CAPITAL SERVICES
PRIVATE LIMITED
Date:2024-05-24 00:24:36 UTC
Email: [email protected]
Form verified by Employee Name :Tushar Panhale
Employee Code: SCCSPL100461
 Annexure B- Details of Contingent charges:

Late Payment charges:

Bounce Charges (One-time fee) Rs. 500 +applicable taxes per EMI per instance of default and the same is payable apart from payment of applicable Daily Penal charges

Penal Charges for continuing default in repayment of EMI @ 0.1% (Per day)+ GST of the overdue principal amount at an annualized rate of
Penal Charges
42.5% p.a (Inclusive of all taxes)

Important Notes

Bounce Charges & Daily Penal Charges will be applied if the EMI repayment is done after the scheduled due date or if otherwise applicable as per the terms of the Financing Document
(collectively referred to as “Late Payment Charges”).

Foreclosure charges 2% + GST on the principal amount foreclosed. The foreclosure charges will not be applicable during the cooling-off period.

Other charges Stamp duty and other cess would be collected at applicable rates from time to time.

Important Note:

As and when any updates to the fees & charges are introduced by the Lenders, the borrower shall be intimated about such changes by email or otherwise in the manner prescribed for
the same from time to time by Lenders. The borrower shall at all times ensure that his/her latest mobile number and email ID is updated with the Lenders. The Lenders shall rely upon the
mobile number and email ID provided by the borrower, and shall not be obliged to verify or make further inquiry into the validity of the mobile number and email ID provided by the
borrower. The borrower shall in no circumstance dispute such reliance by the Lenders.

Si Creva Capital Services Private Limited MAS Financial Services Limited (MFSL)
Registered Office: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla Registered Office: Ground Floor, MAS Financial Services Limited,
West, Mumbai, Maharashtra 400070 Narayan Chambers, Behind Patang Hotel, Ashram Road, Ahmedabad,
Gujarat 380009
Email: [email protected]
Digitally Signed by SI CREVA CAPITAL SERVICES
PRIVATE LIMITED
Date:2024-05-24 00:24:36 UTC
Email: [email protected]
Form verified by Employee Name :Tushar Panhale
Employee Code: SCCSPL100461
 Annexure C- Details of Grievance Officer:

Level 1:

022 62820570 / 022 48914921 (for loans availed from Kissht App)

022 41434302 / 020 68135496 (for loans availed from PayWithRing App)

Call The customer can get in touch with the customer service executive over call between 9:30 am to 6:30 pm, 7 days a week & 365 days a year by dialling the above
number.
If the customer is unable to connect due to temporary heavy call volumes. A callback shall be attempted, in most of the cases, by the customer services team to
the customer to resolve his query/grievances.

022 48913631 (for loans availed from Kissht App)

022 41434380 (for loans availed from PayWithRing App)

The customer can get in touch with the customer service executive over Chat (preferably from his/her registered mobile number) between 9:30 am to 6:30 pm, 7
Chat
days a week & 365 days a year by saving the above Official WhatsApp Chat number on his/her smartphone. In addition to WhatsApp Chat, the customer can
also Chat with the customer service executive by simply using the Chat option given in the App.
During non-working hours, the customer can use the automated Chatbot service available on the same number for getting his/her basic queries resolved and
for raising a grievance too.

[email protected] (for loans availed from Kissht App)

[email protected] (for loans availed from PayWithRing App)

Email In E-mail, kindly also mark CC to: [email protected]

The customer can get in touch with the customer service executive over Email by sending his query/grievance (preferably from his/her registered email id) to the
above mentioned email id of the company.

Level 2: If customer is unable to get a satisfactory response or is unable to reach the above Level 1 channels for Grievance Redressal, he/she may choose to escalate the issue to the below
mentioned officer’s:

Grievance Redressal Officer (GRO) Principal Nodal Officer (NO)

Mr. Bharat Mori Mr. Bharat Mori
Address: 4th Floor, Narayan Chambers, B/h Patang Hotel, Ashram Road, Address: 4th Floor, Narayan Chambers, B/h Patang Hotel, Ashram Road,
Lender 1 Ahmedabad - 380009 Ahmedabad - 380009
Ph: 079-41106500 Ph: 079-41106500

Email: [email protected] Email: [email protected]

Grievance Redressal Officer (GRO) Nodal Officer (NO)

Mr. Mukul Dwivedi Ms. Benishba Jivin
Address: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla West, Mumbai, Address: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla West, Mumbai,
Lender 2 Maharashtra 400070 Maharashtra 400070
Ph: 7967112136 Ph: : 08046983691

Email: [email protected] Email: [email protected]

Grievance Redressal Officer (GRO) Nodal Officer (NO)

Mr. Pravin Rathod Mr. Zaffar Khan
Address: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla West, Mumbai, Address: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla West, Mumbai,
LSP Maharashtra 400070 Maharashtra 400070
Ph: 080-68249277 Ph: 080-68249278

Email: [email protected] Email: [email protected]

Important Notes:

a. The Grievance Redressal Officer (GRO) may be reached on the number provided above anytime between 10:00 and 18:00 from Monday to Saturday except public
holidays or through the e-mail address above. The GRO shall endeavor to resolve the grievance within a period of 14 days from the date of receipt of a grievance.
b. If the Borrower does not receive a response from the GRO within 14 (fourteen) days of making a representation, or if the Borrower is not satisfied with the response
received from the GRO, the Borrower may reach the Nodal Officer anytime between 10:00 to 18:00 from Monday to Saturday except public holidays or write to the Nodal
Officer at the e-mail address above.
c. If the grievance is not redressed by the Nodal Officer of the Company, within a period of 30 (thirty) days, then the borrower can lodge a complaint over the Complaint
Management System (CMS) portal under the Reserve Bank- Integrated Ombudsman Scheme (RB-IOS).

Si Creva Capital Services Private Limited MAS Financial Services Limited (MFSL)
Registered Office: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla Registered Office: Ground Floor, MAS Financial Services Limited,
West, Mumbai, Maharashtra 400070 Narayan Chambers, Behind Patang Hotel, Ashram Road, Ahmedabad,
Gujarat 380009
Email: [email protected]
Digitally Signed by SI CREVA CAPITAL SERVICES
PRIVATE LIMITED
Date:2024-05-24 00:24:36 UTC
Email: [email protected]
Form verified by Employee Name :Tushar Panhale
Employee Code: SCCSPL100461
 Annexure D- Details of Recovery Mechanism:

a. SI Creva Capital Services Private Limited (SCCSPL) is an RBI registered NBFC follows all extant rules related to collections practices as laid down under regulations. SCCSPL follows
a customer first approach where the emphasis of collections is to work with the borrower so as to ensure the best outcome for them, while educating them on their rights and
consequences under different scenarios.
b. The course of action adopted by SCCSPL post default by the borrower in repaying the scheduled repayment(s) is as follows:
c. In the event of any delay or default in payment of any amount due and payable by the borrower in relation to the loan, the immediate action taken is to initiate messaging
through SMS, in-app chat, Verified WhatsApp Business Account, IVR, notifications, email and tele-calling by our inhouse collection team. The messaging is context-based and
focuses on customer education and warning around credit bureau impacting future loans and legal impact.
d. The next action taken is to send written communication by letters and/ or by electronic communication LDN (Loan Demand Notice) and LRN (Loan Recovery Notice) through
multiple channels including email, SMS, Verified WhatsApp Business Account and registered post in vernacular languages.
e. Finally, SCCSPL delegates the recovery to its network of field agents who will first visit the borrower at the place of their choice, and in the absence of any specified choice of place,
at the place of their residence and if unavailable at residence, at the place of business/occupation/ identified place of work. Such personal visits shall ideally be from 8.00 am to
7.00 pm. It is ensured that the external collection partners are compliant with RBI guidelines and recommendations and follow best industry practice. In case of personal visits,
identity and authority of persons making such visits for follow up and recovery would be made known to the obligors at the first instance. All collection agents will be required to
follow a code of conduct covering their dealings with the borrowers. All the practices adopted for follow up and recovery of dues and enforcement of security will be in
consonance with applicable laws. In addition to the foregoing, recovery proceedings may be initiated in accordance with applicable laws.

Si Creva Capital Services Private Limited MAS Financial Services Limited (MFSL)
Registered Office: 10th Floor, Tower 4, Equinox Park, LBS Marg, Kurla Registered Office: Ground Floor, MAS Financial Services Limited,
West, Mumbai, Maharashtra 400070 Narayan Chambers, Behind Patang Hotel, Ashram Road, Ahmedabad,
Gujarat 380009
Email: [email protected]
Email: [email protected]

Digitally Signed by SI CREVA CAPITAL SERVICES

PRIVATE LIMITED
Date:2024-05-24 00:24:36 UTC
Form verified by Employee Name :Tushar Panhale
Employee Code: SCCSPL100461