Eaton Tripp Lite Series SmartPro

Advanced User Guide

SMART750RMXL2U
SMART750RMXL2UN
SMART1000RMXL2U
SMART1000RMX2UN
SMART1500RMXL2U
SMART1500RMXLN
SMART2200RMXL2U
SMART2200RMXLN
SMART2200RM2U
SMART2200RM2UN
SMART3000RMXL2U
SMART3000RMXLN
SMART3000RM2U
SMART3000RM2UN

BP48VRM2U / BP72VRM2U

p/n: 614-40194
Revision 05
 Safety Instructions
SAVE THESE INSTRUCTIONS. This manual contains important instructions that should be
followed during installation and maintenance of the UPS and batteries.

This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.

This is a category C2 UPS product. In a residential environment, this product may cause radio
interference, in which case the user may be required to take additional measures.

Supplier's Declaration of Conformity of Federal Communications Commission Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. this device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause
undesired operation.

For questions regarding this FCC SDoC declaration, contact Eaton Corporation by telephone or
through the Internet.

Eaton Corporation 8609 Six Forks Road,

Raleigh, NC 27615, USA
Telephone: 800-356-5794

Eaton reserves the right to change specifications without prior notice. Eaton is a registered trademark of Eaton. All other trademarks are
property of their respective companies.

©Copyright 2022 Eaton, Raleigh, NC, USA. All rights reserved. No part of this document may be reproduced in any way without the
express written approval of Eaton.
Special Symbols
The following are examples of symbols used on the product to alert you to important information:

RISK OF ELECTRIC SHOCK - Observe the warning associated with the risk of
electric shock symbol.

CAUTION: REFER TO OPERATOR'S MANUAL - Refer to your operator's

manual for additional information, such as important operating and maintenance
instructions.

Information, advice, help.

Read the documentation provided.

Disconnect input plug.

Before maintenance, first shut down the UPS then disconnect the AC power
source, internal and external batteries then discharge capacitors by pressing the
ON button and wait 5 minutes.

This equipment should only be used in a dry indoor environment.

Operating range of temperature.

Operating range of humidity.

The UPS and their batteries must be kept in a ventilated place.

Safety of Persons
• The system has its own power source (the battery). Consequently, the power outlets may be
energized ven if the systems is disconnected from the AC power source. Dangerous voltage
levels are resent within the system. It should be opened exclusively by qualified service
personnel.
• The system must be properly grounded at all times.
• The battery supplied with the system contains small amounts of toxic materials. To avoid
accidents, the directives listed below must be observed:
– Servicing of batteries should be performed or supervised by personnel knowledgeable about
batteries and the required precautions.
– When replacing batteries, replace with the same type and number of batteries or battery
packs.
– Do not dispose of batteries in a fire. The batteries may explode.
 – Batteries constitute a danger (electrical shock, burns). The short-circuit current may be very
high.
• Precautions must be taken for all handling:
– Wear rubber gloves and boots.
– Do not lay tools or metal parts on top of batteries.
– Disconnect charging source prior to connecting or disconnecting battery terminals.
– Determine if battery is inadvertently grounded. If inadvertently grounded, remove source
from ground. Contact with any part of a grounded battery can result in electrical shock. The
likelihood of such shock can be reduced if such grounds are removed during installation and
maintenance (applicable to equipment and remote battery supplies not having a grounded
supply circuit).

Product Safety
• To connect the UPS, instructions and operation described in the manual must be followed in the
indicated order.
• CAUTION - To reduce the risk of fire, the unit connects only to a circuit provided with 20 or 30
amperes maximum branch circuit overcurrent protection in accordance with the National Electric
Code, ANSI/NFPA 70 (US installations only).
• Check that the indications on the rating plate correspond to your AC powered system and to the
actual electrical consumption of all the equipment to be connected to the system.
• For PLUGGABLE EQUIPMENT, the socket-outlet shall be installed near the equipment and shall
be easily accessible
• Never install the system near liquids or in an excessively damp environment.
• Never let a foreign body penetrate inside the system.
• Never block the ventilation grates of the system.
• Never expose the system to direct sunlight or source of heat.
• If the system must be stored prior to installation, storage must be in a dry place.
• The admissible storage temperature range is -25ºC to +55ºC without batteries, 0°C to 40°C with
batteries.
• The system is not for use in a computer room AS DEFINED IN the standard for the Protection of
Information Technology Equipment, ANSI/NFPA 75 (US installations only).

Special Precautions
• The unit is heavy: wear safety shoes and use vacuum lifter preferentially for handling operations.
• All handling operations will require at least two people (unpacking, lifting, installation in rack
system).
• Before and after the installation, if the UPS remains de-energized for a long period, the UPS must
be energized for a period of 24 hours, at least once every 6 months (for a normal storage
temperature less than 25°C). This charges the battery, thus avoiding possible irreversible
damage.
• During the replacement of the Battery Module, it is imperative to use the same type and number
of element as the original Battery Module provided with the UPS to maintain an identical level of
performance and safety. If there are any questions, don’t hesitate to contact your local Eaton
representative.For potential safety issue on defective UPS : DISCONNECT INTERNAL BATTERY
for storage and transportation.
• All repairs and service should be performed by AUTHORIZED SERVICE PERSONNEL ONLY.
There are NO USER SERVICEABLE PARTS inside the UPS.
Table of Contents

1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1 Environmental protection ............................................................................................................................. 1
1.2 Benefits.................................................................................................................................................... 1
1.3 Special Precautions ..................................................................................................................................... 2

2 Presentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
2.1 Standard installation .................................................................................................................................... 3
2.2 Optional accessories ................................................................................................................................... 4
2.3 Rear panel................................................................................................................................................. 5

3 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
3.1 Inspecting the equipment............................................................................................................................. 7
3.2 Recommended Positions ............................................................................................................................. 8
3.3 Connecting the Internal Battery ................................................................................................................... 10
3.4 EBM Connection ...................................................................................................................................... 11
3.5 UPS connection ....................................................................................................................................... 12
3.6 Connection with a FlexPDU (Power Distribution Unit) optional module ................................................................. 13
3.7 Connection with a HotSwap MBP (Maintenance ByPass) optional module ............................................................ 13
3.7.1 UPS Start-Up with the HotSwap MBP Module .......................................................................................... 14
3.7.2 HotSwap MBP module test .................................................................................................................. 14
3.8 HotSwap MBP module test ........................................................................................................................ 14

4 Interfaces and Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

4.1 Control panel ........................................................................................................................................... 15
4.2 LCD Description ...................................................................................................................................... 16
4.3 Display Functions ..................................................................................................................................... 18
4.4 User Settings........................................................................................................................................... 19
4.5 Communication Ports ................................................................................................................................ 21
4.6 UPS Remote Control Functions ................................................................................................................... 22
4.7 Power Alert Software ................................................................................................................................ 25
4.8 Cybersecurity .......................................................................................................................................... 25

5 Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
5.1 Start-up and normal operation ..................................................................................................................... 27
5.2 Starting the UPS on battery......................................................................................................................... 27
5.3 UPS shutdown ........................................................................................................................................ 27
5.4 Operating modes...................................................................................................................................... 28
5.5 Return of AC input power .......................................................................................................................... 28
5.6 Configuring Battery Settings ...................................................................................................................... 28
5.7 Retrieving the event and fault log ................................................................................................................ 29

6 UPS Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05 v

Table of Contents

6.1 Equipment Care ....................................................................................................................................... 31

6.2 Storing the Equipment ............................................................................................................................... 31
6.3 When to Replace Batteries ........................................................................................................................ 31
6.4 Replacing Batteries ................................................................................................................................... 31
6.5 Replacing the UPS Equipped with a HotSwap MBP ......................................................................................... 34

7 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
7.1 Typical Alarms and Faults .......................................................................................................................... 35
7.2 Detail Alarm or Fault Code .......................................................................................................................... 36
7.3 Silencing the Alarm .................................................................................................................................. 37
7.4 Service and Support ................................................................................................................................. 37

8 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
8.1 UPS Model List ........................................................................................................................................ 39
8.2 Extended Battery Module Model List ........................................................................................................... 39
8.3 Weights and Dimensions ........................................................................................................................... 39
8.4 Electrical Input ........................................................................................................................................ 40
8.5 Electrical Input Connections ....................................................................................................................... 41
8.6 Electrical Output ...................................................................................................................................... 41
8.7 Electrical Output Connection....................................................................................................................... 42
8.8 Battery .................................................................................................................................................. 42
8.9 Environmental and Safety........................................................................................................................... 42

vi Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05

Chapter 1 Introduction
1.1 Environmental protection
Eaton Tripp Lite Series has implemented an environmental-protection policy. Products are developed according
to an eco-design approach.

Substances
This product does not contain CFC and HCFC. This product does not contain asbestos. This product is
compliant with regulations on the restriction of the use of substances in electrical and electronic equipment.

Packaging
To improve waste treatment and facilitate recycling, separate the various packing components.

• The cardboard we use comprises over 50% of recycled cardboard.

• Plastic bags are made of polyethylene.

• Packing materials are recyclable and bear the appropriate identification symbol.

Table 1.
Materials Abbreviations Number in the symbols

Polyethylene terephthalate PET 01

High-density polyethylene HDPE 02

Polyvinyl chloride PVC 03

Low-density polyethylene LDPE 04

Polypropylene PP 05

Polystyrene PS 06

Follow all local regulations for the disposal of packing materials.

End of life
Eaton Tripp Lite Series will process products at the end of their service life in compliance with local regulations.
Eaton Tripp Lite Series works with companies in charge of collecting and eliminating our products at the end of
their service life.

Product
The product is made up of recyclable materials. Dismantling and destruction must take place in compliance
with all local regulations concerning waste. At the end of its service life, the product must be transported to a
processing center for electrical and electronic waste. tripplite.com/support/recycling-program/

Battery
The product contains lead-acid batteries that must be processed according to applicable local regulations
concerning batteries. The battery may be removed to comply with regulations and in view of correct disposal.

1.2 Benefits
The Eaton Tripp Lite Series SmartPro uninterruptible power system (UPS) protects your sensitive electronic
equipment from the most common power problems, including power outages, voltage sags, impulsive

Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05 1

Special Precautions

transients, line noise, and long-term under and over voltage conditions, frequency variations, switching
transients, and harmonic distortion.
Power outages can occur when you least expect it and power quality can be erratic. These power problems
have the potential to corrupt critical data, destroy unsaved work sessions, and damage hardware - causing
hours of lost productivity and expensive repairs.
With the Eaton Tripp Lite Series SmartPro, you can safely eliminate the effects of power disturbances and
guard the integrity of your equipment. Providing outstanding performance and reliability, the Eaton Tripp Lite
Series SmartPro’s unique benefits include:
• Standard communication options: one RS-232 communication port, one USB communication port, relay
output contacts.
• Optional connectivity cards with enhanced communication capabilities.
• Extended runtime with up to four Extended Battery Modules (EBMs) per UPS.
• Remote on/off (ROO) and remote power off (RPO).
• Backed by worldwide agency approvals.

1.3 Special Precautions

• The unit is heavy: wear safety shoes and use vacuum lifter preferentially for handling operations.
• All handling operations will require at least two people (unpacking, lifting, installation in rack system).
• Before and after the installation, if the UPS remains de-energized for a long period, the UPS must be
energized for a period of 24 hours, at least once every 6 months (for a normal storage temperature less
than 25°C). This charges the battery, thus avoiding possible irreversible damage.
• During the replacement of the Battery Module, it is imperative to use the same type and number of
element as the original Battery Module provided with the UPS to maintain an identical level of performance
and safety. If there are any questions, donʼt hesitate to contact your local EATON representative.
• All repairs and service should be performed by AUTHORIZED SERVICE PERSONNEL ONLY. There are NO
USER SERVICEABLE PARTS inside the UPS.
• For potential safety issue on defective UPS : DISCONNECT INTERNAL BATTERY for storage and
transportation.

2 Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05

Chapter 2 Presentation
2.1 Standard installation

Table 2. Installation Formats

Table 3. Weights and Dimensions

Description (UPS) Weights (lb / kg) Dimensions (inch / mm) D x W x H

SMART750RMXL2U 44.5 / 20.2 17.6x17.2x3.4 / 448x438x85.5

SMART750RMXL2UN
SMART1000RMXL2U 44.5 / 20.2 17.6x17.2x3.4 / 448x438x85.5
SMART1000RMX2UN
SMART1500RMXL2U 50.7 / 23.0 17.6x17.2x3.4 / 448x438x85.5
SMART1500RMXLN
SMART2200RMXL2U 65.3 / 29.6 23.7x17.2x3.4 / 603x438x85.5
SMART2200RMXLN
SMART2200RM2U
SMART2200RM2UN
SMART3000RMXL2U 74.5 / 33.8 23.7x17.2x3.4 / 603x438x85.5
SMART3000RMXLN
SMART3000RM2U
SMART3000RM2UN
Description (EBM) Weights (lb / kg) Dimensions (inch / mm) D x W x H

BP48VRM2U 61.3 / 27.8 17.6x17.2x3.4 / 448x438x85.5

BP72VRM2U 89.1 / 40.4 23.7x17.2x3.4 / 603x438x85.5

Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05 3

Optional accessories

2.2 Optional accessories

Table 4. Smart Pro Optional Accessories

Part number Description

BP48VRM2U Extended Battery Module

BP72VRM2U
WEBCARDLXE UPS Web Management Accessory Card SNMP Remote Monitoring HTML5

4 Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05

 Rear panel

2.3 Rear panel

SMART750RMXL2U / SMART750RMXL2UN / SMART1000RMXL2U /

SMART1000RMX2UN / SMART1500RMXL2U / SMART1500RMXLN

1 11 8 5 10 3 4

2 9 7 6 12 4

SMART2200RMXL2U / SMART2200RMXLN
1 UPS
1 11 8 5 10 3 3 4
2 Input AC power source
3 Primary group (critical equipment)
4 Outlet group (programmable outlets)
5 USB communication ports
2 7 6 9 12 3 4 6 RS232 communication port

SMART3000RMXL2U / SMART3000RMXLN 7 Relay output contact

8 Connector for ROO (Remote On/Off) control and
1 11 8 5 10 3 3 4
RPO ( Remote Power Off)
9 Slot for optional communication card
10 Connector for additional battery module
11 Connector for automatic recognition of an additional
battery module
2 7 6 9 12 3 4
12 Ground screw
SMART2200RM2U / SMART2200RM2UN
1 8 5 3 3 4

2 7 6 9 12 3 4

SMART3000RM2U / SMART3000RM2UN
1 8 5 3 3 4

2 7 6 9 12 3 4
BP48VRM2U / BP72VRM2U
11 11

12 10 10

Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05 5

Rear panel

6 Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05

Chapter 3 Installation
3.1 Inspecting the equipment
If any equipment has been damaged during shipment, keep the shipping cartons and packing materials for the
carrier or place of purchase and file a claim for shipping damage. If you discover damage after acceptance, file a
claim for concealed damage. For pluggable equipment, the socket outlet shall be installed near the equipment
and shall be easily accessible.
To file a claim for shipping damage or concealed damage:
1. File with the carrier within 15 days of receipt of the equipment;
2. Send a copy of the damage claim within 15 days to your service representative.

! IMPORTANT
Check the battery recharge date on the shipping carton label. If the date has passed and the batteries were
never recharged, do not use the UPS. Contact your service representative.

Table 5. Package content

Verify that the following additional items

are included with the UPS:
1. UPS
13. Connection cable to AC power source
15. RS232 communication cable
16. USB communication cable
17. Safety instructions
18. Quick start
20. Rack kit for 19-inch 4-post enclosures
21. Two supports for tower position (tower
feet)
WEBCARDLXE (optional)

RESET
STATUS CONFIG

Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05 7

Recommended Positions

3.2 Recommended Positions

Installation in rack position
Follow steps 1 to 4 for module mounting on the rails.

Figure 1. Rack Installation Steps

NOTE The rails and necessary hardware are supplied by Eaton.

Installation in tower position

If you ordered other UPS accessories, refer to specific user manuals to check the tower installation
with the UPS.
To install the UPS:
Place the UPS on a flat, stable surface in its final location. Always keep 6" or 150 mm of free space behind the
UPS rear panel for ventilation.
If installing additional EBM, place them next to the UPS in their final location.

8 Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05

 Recommended Positions

Follow steps 1 to 5 to adjust the orientation of the LCD panel and of the logo.

Figure 2. Tower Installation Steps

Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05 9

Connecting the Internal Battery

3.3 Connecting the Internal Battery

Figure 3. Internal Battery Connection

A small amount of arcing may occur when connecting the internal batteries. This is normal and will not harm
personnel. Connect the cables quickly and firmly.

1. Remove the front panel by pressing on both sides of the panel.

2. Connect the two battery connectors together.
3. Replace the front panel.

10 Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05

 EBM Connection

3.4 EBM Connection

The optional CBLADAPT48 or CBLADAPT72 cables are forbidden with Eaton Tripp Lite Series SmartPro models
installed in the US or Canada.

A small amount of arcing may occur when connecting an EBM to the UPS. This is normal and will not harm
personnel. Insert the EBM cable into the UPS battery connector quickly and firmly.

1. Attach the UPS and the EBMs to each other using the supplied mounting plate. Up to 4 EBMs may be
connected to the UPS.
2. Connect the EBMs power cable and the attached battery detection cable as shown in the picture.
3. Verify that the EBM connections are tight and that adequate bend radius and strain relief exist for each
cable.

Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05 11

UPS connection

Table 6. Rack EBM Installation Steps

A small amount of arcing may occur when connecting

an EBM to the UPS. This is normal and will not harm
personnel. Insert the EBM cable into the UPS battery
connector quickly and firmly.

To increase stability, it is preferable to place the EBM

below the UPS.

1. Fix the rail on the back of the rack.

2. Fix the rail on the front of the rack using the two holes at the
bottom.
3. Fix the ears plate to the UPS.
4. Place the UPS on the rails and fix the ears plate to the top hole of
the rail.
5. Connect the EBM power cable as shown in the picture.
6. Connect the RJ45 battery detection cable of the first EBM between
the EBM and the UPS connector "Batt detection" (11). For any
additional EBM, connect the battery detection cable to the previous
EBM.
Verify that the EBM connections are tight and that adequate bend
radius and strain relief exist for each cable.

3.5 UPS connection

Check that the indications on the name plate located on the back of the UPS correspond to the AC-power
source and the true electrical consumption of the total load.

12 Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05

 Connection with a FlexPDU (Power Distribution Unit) optional module

Table 7. Power Supply Connection Steps

1. Connect the UPS input cable (13) to the AC power source.

2. Connect the loads to the UPS. It is preferable to connect
the priority loads to the outlets marked (3) and the non-
priority loads to the outlets Group1, Group2 (4) that can be
programmed.programmed.
For the SmartPro2200 / 3000 models, connect any high-
power devices or matching Power Distribution Unit (PDU)
to the L5-20R or L5-30R outlet.
3. To program shutdown and startup of the Group1 and
Group2 outlets in order to extend battery runtime and
perform scheduled shutdowns, please see the XREF "In/
Out settings" section.

3.6 Connection with a FlexPDU (Power Distribution Unit) optional module

Table 8. FlexPDU Connection Steps

1. Connect the UPS power cord (13) to the AC power source.

2. Connect the input cord of the FlexPDU module (24) to one of the UPS
outlets (3).
3. Connect the equipment to the outlets (41) on the FlexPDU module.
These outlets differ, depending on the version of the FlexPDU
module.

3.7 Connection with a HotSwap MBP (Maintenance ByPass) optional module

The HotSwap MBP module makes it possible to service or even replace the UPS without affecting the
connected loads (HotSwap function).

Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05 13

HotSwap MBP module test

Table 9. HotSwap MBP Connection Steps

1. Connect the input socket (48) on the HotSwap MBP module to the
AC power source.
2. Connect the UPS input power cord (13) to the receptacle "UPS
Input" (47) of the HotSwap MBP module.
3. Connect the "UPS Output" cable (46) of the HotSwap MBP module
to the outlet (3) of the UPS .
4. Connect the equipment to the outlets (42) on the HotSwap MBP
module.
These outlets differ, depending on the version of the HotSwap
MBP module.

Do not use UPS outlets (4) to supply equipment

because use of switch (45) on the HotSwap MBP
module would cut supply to the equipment.

Table 10. HotSwap MBP Module Operation

The HotSwap MBP module has a rotary switch (45) with two positions:
Normal : the load is supplied by the UPS, LED (43) is on.
Bypass : the load is supplied directly by the AC power source. LED (44)
is on. Load is not protected.

3.7.1 UPS Start-Up with the HotSwap MBP Module

1. Check that the UPS is correctly connected to the HotSwap MBP module.

2. Start the UPS by pressing the button on the UPS control panel. LED (43) "UPS ON - OK to switch" on
the HotSwap MBP module goes ON (otherwise, there is a connection error between the HotSwap MBP
module and the UPS).
3. Set switch (45) to Normal position. The red LED on the HotSwap MBP module goes OFF.

3.7.2 HotSwap MBP module test

1. Set switch (45) to Bypass position and check that the load is still supplied.
2. Set switch (45) back to Normal position.

3.8 HotSwap MBP module test

1. Set switch (45) to Bypass position and check that the load is still supplied.
2. Set switch (45) back to Normal position.

14 Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05

Chapter 4 Interfaces and Communication
4.1 Control panel
The screen provides useful information about the UPS itself, load status, events, measurements and settings.

Figure 4. Control Panel Details

1 2 3

1. Power ON indicator (green)

2. On battery indicator (orange)
NORMAL MODE 3. Alarm indicator (red)
4. Escape button
5. Up arrow button
LOAD: 35% 1050W 6. Down arrow button
7. Enter button
8. ON/OFF button

ESC

4 5 6 7 8

The following table shows the indicator status and description :

Table 11. LED Indicator Details

Indicator Status Description

The UPS is "On" and the load is

On
Green protected.

The UPS is in battery mode and the load

On
is protected.
Orange The battery voltage is below the warning
Flashing
level.
The UPS has an active alarm or fault. See
On troubleshooting page for additional
Red information.

Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05 15

LCD Description

4.2 LCD Description

The LCD screen has 2 lines, each line may show 16 characters maximum. The first line shows UPS mode,
which may be standby mode, normal mode, battery mode, backup end mode or fault mode. The second line
shows measures. The backlight LCD automatically dims after 5 minutes of inactivity. Press any button to
restore the screen.

If fault or alarm appears, the first line of LCD will cycle between fault/alarm message and UPS mode, see for
additional information.

Figure 5. LCD Screen — Example

NORMAL MODE
LOAD:35% 1050W

Table 12. LCD Screen – Display Details

Screen Battery area display Bottom row values

The LOAD data screen specifies the

UPS MODE amount of power that connected
1st Screen (home / default screen): equipment is currently using in terms of
LOAD: xxx% xxxxW
Load percentage and Watt. percentage and Watt.
Load %, 0 decimal.
Load W , 0 decimals.

The OUTPUT LOAD LEVEL screen

UPS MODE indicates the load percentage and VA
2nd Screen:
output load level.
Load percentage and VA. LOAD: xxx% xxxxVA
Load % , 0 decimals.
Load VA , 0 decimals.

The OUTPUT LOAD POWER FACTOR

3rd Screen: UPS MODE
screen indicates the power factor of
Output load power factor LOAD PF: x. xx connected equipment.
2 decimal.

The INPUT VOLTAGE & FREQUENCY

4th Screen: UPS MODE screen displays current data.
Input voltage and frequency IN: xxxV xx. xHZ Input voltage: 0 decimal.
Input frequency HZ,1 decimal.

The OUTPUT VOLTAGE & FREQUENCY

UPS MODE
5th Screen: screen displays current data.
Output voltage and frequency OUT: xxxV xx. xHZ Output voltage: 0 decimal.
Output frequency HZ,1 decimal.

16 Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05

 LCD Description

Table 12. LCD Screen – Display Details (Continued)

The BATTERY voltage screen tracks the

UPS MODE charge level of your connected battery
6th Screen: bank in terms of voltage and charge
BAT: xx. xV xxx%
Battery voltage and charge percentage percentage.
Battery voltage:1 decimal.
Charge percentage:0 decimal.

The RUNTIME remaining screen tracks

UPS MODE the approximate minutes of runtime
available under the current loading and
RUNTIME: xxxMIN
7th Screen: battery pack configuration. The runtime
Remaining battery runtime value will automatically re-calculate as
connected equipment power consumption
changes.
0 decimal.

The EBM screen display external battery

8th Screen: UPS MODE
quantity. This screen is only for long time
External battery quantity EBM: x model.
0 decimal.

UPS MODE The REMAIN WATTS screen tracks the

9th Screen:
remaining capacity of the UPS in kilowatt
Remaining watts of UPS REMAIN W: x. xxKW 2 decimals.

The DEMAND ENERGY screen offers

UPS MODE continuous data on the KWh(kilowatt-
10th Screen:
hour) that connected equipment has
Demand energy DEMAND E: x. xxKWH
consumed in the last one-hour period.
2 decimals.

The following table describes the status information provided by the UPS :

Table 13. System Operational Status Details

Operation status Possible cause Action

The UPS is OFF, waiting for start-up Equipment is not power until button is
Standby mode
command from user pressed during start up and the green "normal
mode" LED indicator is illuminated.
The UPS is powering and protecting the
Normal mode The UPS is operating normally.
equipment.

Battery Mode The UPS is powering the equipment with

A utility failure has occurred and the
battery power. Prepare your equipment for
One beep every 10 seconds UPS is in Battery mode.
shutdown.

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Display Functions

Table 13. System Operational Status Details (Continued)

This warning is approximate, and the actual

time to shutdown may vary significantly.
End of backup time The UPS is in Battery mode and the
Depending on the UPS Load, the "Battery Low"
1 beep every 3 seconds battery is running low.
warning may occur before the battery reaches
20% capacity remaining.

Some fault has happened to the UPS.

Fault Mode See for additional information.
Action may be needed.

4.3 Display Functions

Press the Enter ( ) button to activate the menu options. Use the two middle buttons (⯅ and ⯆) to scroll through
the menu structure. Press the Enter (⮠ ) button to select an option. Press the (ESC) button to cancel or return
to the previous menu.

Table 14. Menu Map for Display Functions

Main menu Submenu Display information or Menu function

Starts a manual battery test(possible if load>10% and battery

BATTERY TEST
>80%).

RESET FAULT ST Reset fault state.

CONTROL
CLEAR EVENT LOG Clears the faults and events stored.

RESET KWH USED Reset the power used.

FACTORY SETT Restore factory settings.

LANGUAGE Sets product general parameters, see

LOCAL SETTING
AUDIBLE ALARM Sets input and output parameters, see

OUTPUT VOLTAGE Select output voltage through this submenu.

Input threshold can be set to normal or extended through this

INPUT THRESHOLD
IN/OUT SETTING menu.

SENSITIVITY Sensitivity can be set to high or low through this menu.

OVRLOAD PREALARM Overload pre-alarm can be set through this menu.

COLD START Cold start can be enabled or disabled through this menu.

AUTO RESTART Auto restart can be enabled or disabled through this menu.

AUTO START Auto start can be enabled or disabled through this menu.
ON/OFF SETTING
SLEEP MODE Sleep mode can be enabled or disabled through this menu.

Site wiring fault can be enabled or disabled through this

SITE WIRING FLT
menu.

AUTO BAT TEST Auto battery test period can be set through this menu.

BATTERY SETTING RESTART LEVEL Restart battery level can be set through this menu.

BAT LOW LEVEL Battery low percentage can be set through this menu.

18 Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05

 User Settings

Table 14. Menu Map for Display Functions (Continued)

Main menu Submenu Display information or Menu function

BAT LOW TIME Battery low remaining time can be set through this menu.

REMOTE ON/OFF Select input signal function for REMOTE ON/OFF.

REMOTE PWR OFF Select input signal function for REMOTE PWR OFF.

INPUT DB9-4 Select input signal function for INPUT DB9-4.

COM SETTING OUTPUT RELAY Select output signal function for OUTPUT RELAY.

OUTPUT DB9-1 Select output signal function for OUTPUT DB9-1.

OUTPUT DB9-7 Select output signal function for OUTPUT DB9-7.

OUTPUT DB9-8 Select output signal function for OUTPUT DB9-8.

EVENT LOG Event log has utmost 50 items to show what happened.

IDENTIFICATION This menu shows IDENTIFICATION information.

4.4 User Settings

The following table displays the options that can be changed by the user.

Table 15. User Settings

Submenu Available settings Default settings

LANGUAGE ENGLISH FRANCAIS ESPANOL ENGLISH

LOCAL SETTING ENABLED

AUDIBLE ALARM DISABLED ON BAT ENABLED
ALWAYS DISABLED
[200 V] [208 V] [220 V] [230 V]
OUTPUT VOLTAGE [208 V]
[240 V]

IN/OUT SETTING INPUT THRESHOLD NORMAL EXTENDED NORMAL

SENSITIVITY HIGH LOW HIGH

OVRLOAD PREALARM [50%-105%, step is 5%. 105%

COLD START ENABLED/DISABLED ENABLED

AUTO RESTART ENABLED/DISABLED ENABLED

ON/OFF SETTING AUTO START ENABLED/DISABLED DISABLED

SLEEP MODE ENABLED/DISABLED ENABLED

SITE WIRING FLT ENABLED/DISABLED DISABLED

AUTO BAT TEST NO TEST MONTHLY MONTHLY

BATTERY SETTING RESTART LEVEL 0%-100%, step is 5%. 0%

BAT LOW LEVEL 0%-100%, step is 10%. 0%

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User Settings

Table 15. User Settings (Continued)

Submenu Available settings Default settings

BAT LOW TIME 0MIN-60MIN, step is 3MIN 3MIN

NO
ROO
REMOTE ON/OFF RPO NO
BLD.ALARM
SHUTDOWN CMD
NO
ROO
REMOTE PWR OFF RPO NO
BLD.ALARM
SHUTDOWN CMD
NO
ROO
INPUT DB9-4 RPO NO
BLD.ALARM
SHUTDOWN CMD
ON BATTERY
LOW BATTERY
BATTERY FAULT
UPS OK
OUTPUT RELAY LOAD PROTECTED BATTERY FAULT
COM SETTING LOAD POWERED
GENERAL ALARM
OVRLOAD PREALARM
BAT DISCONN
ON BATTERY
LOW BATTERY
BATTERY FAULT
UPS OK
OUTPUT DB9-1 LOAD PROTECTED LOW BATTERY
LOAD POWERED
GENERAL ALARM
OVRLOAD PREALARM
BAT DISCONN
ON BATTERY
LOW BATTERY
BATTERY FAULT
UPS OK
OUTPUT DB9-7 LOAD PROTECTED UPS OK
LOAD POWERED
GENERAL ALARM
OVRLOAD PREALARM
BAT DISCONN

20 Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05

 Communication Ports

Table 15. User Settings (Continued)

Submenu Available settings Default settings

ON BATTERY
LOW BATTERY
BATTERY FAULT
UPS OK
OUTPUT DB9-8 LOAD PROTECTED ON BATTERY
LOAD POWERED
GENERAL ALARM
OVRLOAD PREALARM
BAT DISCONN

4.5 Communication Ports

Table 16. RS232/USB Communication Port Connection Steps

1. Connect the RS232 (15) or USB (16) communication cable to the

serial or USB port on the computer equipment.
2. Connect the other end of the communication cable (15) or (16) to
the USB (5) or RS232 (6) communication port on the UPS.

The UPS can now communicate with Eaton Tripp Lite Series
power management software.
You can improve the remote monitoring and power management of
the UPS by adding a communication card compatible with the
SmartPro product, see paragraph .

Table 17. RS232 Communication Port Contact Details

Pin Signal Direction Function

1 Bat low Output Low Battery Output

2 TxD Output Transmit to external device

3 RxD Input Receive from external device

4 I/P SIG Input -

5 GNDS - Signal Common tied to chassis

Contact characteristics (optocoupler) 6 PNP Input Plug and Play
• Voltage: 48 V DC max
• Current: 25 mA max 7 UPS OK Output UPS OK
• Power: 1.2 W 8 BAT mode Output UPS on battery mode

9 +5V Output Power supply for external signal or

options

Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05 21

UPS Remote Control Functions

Table 18. Communication Card Installation Steps

Installation of the communication cards

Accessory Slot: Remove the small cover panel from this slot to
install optional accessories to remotely monitor and control your
UPS. Refer to your accessory’s manual for installation
instructions. Contact Tripp Lite Customer Support at www.
tripplite.com/support for more information, including a list of
available SNMP, network management and connectivity
products.
NOTE Select models include a preinstalled network
management card. For these models, refer to the
management card accessory user manual included with
your UPS for connection, configuration and complete
operating instructions.

4.6 UPS Remote Control Functions

Connectivity cards
Connectivity cards allow the UPS to communicate in a variety of networking environments and with different
types of devices. The SmartPro models have one available communication bay for the following connectivity
card:

• Network card (WEBCARDLXE) : Operate any compatible UPS system or PDU as a managed device on your
network. Monitor and control the device using an SNMP network management platform, web browser, SSH or
Telnet.

Figure 6. Network Card

RESET
STATUS CONFIG

Programmable signal inputs

The SmartPro incorporates several programmable signal inputs: one Remote Power Off (RPO) input terminal,
one Remote On/Off (ROO) input terminal, one RS-232 input (pin-4).
Signal inputs can be configured (see Settings > Comm settings > Signal Input) to have one of the following
functions:

22 Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05

 UPS Remote Control Functions

Table 19. Programmable Signal Input Details

Function Description

No No function. (Please choose a function if you want to use input

signal.)

RPO Remote Power off (RPO) is used to shutdown the UPS remotely.

ROO Remote On/Off allows remote action of a button or other

interface to switch On/ Off the UPS. (Cold start is prohibited
while using the ROO function.)

Building alarm Active input generates an alarm "building alarm".

Shutdown commands Active input turns UPS output (or outlet groups) off after a user
defined shutdown delay but keeps on charging batteries
according to a selected charging scheme; inactive input does
not abort shutdown countdown. Depending on the "Restart"
parameter (see Settings > Comm Settings > Shutdown
commands) the unit may startup automatically.

Signal inputs have no function by default; please choose a function through the LCD (Settings > Com settings
> Input signals).

See the following two examples of system configuration with the RPO terminal used as RPO function and the
ROO terminal use as ROO function:

Remote Power Off (RPO)

RPO is used to shutdown the UPS remotely when the contact is open. This feature can be used for shutting
down the load and the UPS by thermal relay, for example, in the event of room over temperature. When RPO is
activated, the UPS turns 25 off the output and shuts down all power converters immediately (except for logic
power). The UPS remains "ON" to alarm the fault.
The RPO circuit is a safety extra low voltage (SELV) circuit. This circuit must be separated from any hazardous
voltage circuits by reinforced insulation.

• The RPO must not be connected to any utility connected circuits. Reinforced insulation to the utility is
required. The RPO switch must be a dedicated latching-type switch not tied into any other circuit. The RPO
signal must remain active for at least 250 ms for proper operation.
• To ensure the UPS stops supplying power to the load during any mode of operation, the input power must
be disconnected from the UPS when the Remote Power Off function is activated.

Table 20. RPO Connections Detail

RPO Comments
Connector type Terminal, 14 AWG Maximum wires

Terminal rating 60 V DC/30 V AC 20 mA max

Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05 23

UPS Remote Control Functions

Remote On/Off (ROO)

• Remote On/Off allows remote action of button to switch On/Off the UPS.
• When contact changes from open to closed, the UPS is switched-on (or stays On).
• When contact changes from closed to open, the UPS is switched-off (or stays Off).
• On/Off control via button has priority over the remote control.

The ROO function is only active after the first use of the "Remote OFF" function.

ROO Comments
Connector type Terminal, 14 AWG Maximum wires

Terminal rating 60 V DC/30 V AC 20 mA max

Remote control connection and test

1. Check the UPS is shut down and the electrical supply network disconnected.
2. Remove RPO connector from the UPS by removing the screws.
3. Connect a normally closed volt-free contact between the two pins of connector.

Contact open: shut down of UPS.

To return to normal operation, deactivate the external remote
shut down contact and restart the UPS from the front panel.

4. Plug the RPO connector into the back of the UPS and fix the screws.
5. Connect and restart the UPS according to the previously described procedures.
6. Activate the external remote shut down contact to test the function
Always test the RPO function before applying your critical load to avoid accidental load loss.

Programmable signal outputs

The SmartPro incorporates several programmable signal outputs: one relay output and two optocoupler outputs
(DB9 pins 1 and 8). Signal outputs can be configured (see Settings > Comm settings > Output Signals) to report
the following information:

24 Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05

 Power Alert Software

Table 21. Programmable Signal Outputs Details

Signal Default Assignment Description

On battery (On Bat) DB9-Pin 8 UPS is in battery mode

Low battery (Low Bat) DB9-Pin 1 UPS is in battery mode and has reached the low
battery alarm threshold

Battery fault (1) Relay output Battery fault

UPS OK DB9-Pin 7 Load is powered with no alarm (from inverter or

bypass)

Load protected - UPS is on inverter, with no alarm and ready to go

to battery

Load powered - Load is powered(from inverter or bypass)

General alarm - Choose events that will trigger this alarm trough
the LCD (Settings > Comm settings > General
alarm).
For more information on possible events please
look at User settings

OVLD pre-alarm - Overload pre-alarm

Bat disconn - Battery is disconnected

Figure 7. Relay Output Details

4.7 Power Alert Software

Use with Tripp Lite’s PowerAlert Software and included cables to enable your computer to automatically save
open files and shut down equipment during a blackout. Also use PowerAlert Software to monitor a wide variety
of AC line power and UPS operating conditions. Consult your PowerAlert Software manual or contact Tripp Lite
Customer Support for more information.

4.8 Cybersecurity
Eaton is committed to minimizing the Cybersecurity risk in its products and employs cybersecurity best
practices and the latest cybersecurity technologies in its products and solutions, making them more secure,
reliable and competitive for our customers. Eaton also offers Cybersecurity Best Practices whitepapers to its
customers, referenced at www.eaton.com/cybersecurity.

Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05 25

Cybersecurity

26 Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05

Chapter 5 Operation
5.1 Start-up and normal operation

Check that the indications on the name plate located on the back of the UPS meets to the AC power source
and the true electrical consumption of the total load.

Battery charge
The UPS charges the battery as soon as it is connected to the AC outlet, whether the ON/OFF button is
pressed or not. It is recommended that the UPS be permanently connected to the AC power supply to ensure
the best possible autonomy.

To start the UPS:

1. Verify that the UPS power cord is plugged in.
2. The UPS front panel display illuminates.

3. Press the button on the UPS front panel for at least two seconds.
4. Check the UPS front panel display for active alarms or notices. Resolve any active alarms before
continuing; if the indicator is on, do not proceed until all alarms are clear (see ). Check the UPS status
from the front panel to view the active alarms. Correct the alarms and restart if necessary.

5. Verify that the indicator illuminates solid, indicating that the UPS is operating normally and any loads
are powered and protected. The UPS should be in Normal mode.

5.2 Starting the UPS on battery

Before using this feature, the UPS must have been powered by utility power with output enabled at least once.
Battery start can be disabled. See the "Cold start" setting in .
To start the UPS on battery:

1. When the UPS is disconnected from the AC power source, press the button on the UPS front panel.

The UPS transfers from Standby mode to Battery mode. The indicator illuminates solid.
The UPS supplies power to your equipment.
2. Check the UPS front panel display for active alarms or notices besides the "Battery mode" and related
notifications that indicates missing utility power. Resolve any active alarms before continuing. See .
Check the UPS status from the front panel to view the active alarms. Correct the alarms and restart if
necessary.

5.3 UPS shutdown

To shut down the UPS:

Press the button on the front panel for three seconds.

The UPS starts to beep and shows a status of "SHUTTING DOWN...". The UPS then transfers to Standby mode.

Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05 27

Operating modes

5.4 Operating modes

The Eaton Tripp Lite Series SmartPro front panel indicates the UPS status through the UPS indicators located
above the LCD screen.

Normal mode
When the green sinewave symbol is illuminated, the UPS is providing protected AC power output. The UPS
monitors and charges the batteries as needed and provides power protection to your equipment.

Battery mode
When the UPS is operating during a power outage, the alarm beeps once every ten seconds and the indicator
illuminates solid. The necessary energy is provided by the battery.
When the utility power returns, the UPS transfers to Normal mode operation while the battery recharges. If
battery capacity becomes low while in Battery mode, the audible alarm beeps once every three seconds.
This warning is approximate, and the actual time to shutdown may vary significantly; gracefully shutdown all
applications on connected equipment due to imminent UPS shutdown.

When utility power is restored after the UPS shuts down, the UPS automatically restarts.

Low-battery warning

• The indicator illuminates solid.

• The audio alarm beeps every three seconds.
The remaining battery power is low. Shut down all applications on the connected equipment because
automatic UPS shutdown is imminent.

End of battery backup time

• LCD displays "BACKUP END MODE".
• All the LEDs go OFF.
• The audible alarm stops.

5.5 Return of AC input power

Following an outage, the UPS restarts automatically when AC input power returns (unless the restart function
has been disabled) and the load is supplied again.

5.6 Configuring Battery Settings

Automatic battery test
Automatic battery tests are done every month.
During the test, the UPS transfers to Battery mode and discharges the batteries for 10 seconds under load.
Battery mode is not displayed and battery low alarm does not activate during a battery test.

The battery test may be postponed due to bad conditions, or failed if battery is not ok.

Low battery warning

During discharge, the low battery alarm is activated if the remaining runtime goes below 3 minutes or less than
the setting capacity threshold (0% by default).
This threshold can be modified.

28 Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05

 Retrieving the event and fault log

External battery setting

The number of Extended Battery Module is automatically detected.

Deep discharge protection

This setting is recommended to avoid damaging the battery. Warranty is void if deep discharge protection is
disabled.

5.7 Retrieving the event and fault log

To retrieve the event and fault log through the display:
1. Press any button to activate the menu options, then select event log.
2. Scroll through the listed events and faults.

Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05 29

Retrieving the event and fault log

30 Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05

Chapter 6 UPS Maintenance
6.1 Equipment Care
For the best preventive maintenance, keep the area around the equipment clean and dust free. If the
atmosphere is very dusty, clean the outside of the system with a vacuum cleaner.
For full battery life, keep the equipment at an ambient temperature of 25 °C (77 °F).

The batteries are rated for a 3-5 year service life. The length of service life varies, depending on the frequency
of usage and ambient temperature (life divided by 2 each 10 °C above 25 °C).
If the UPS requires any type of transportation, verify that the UPS is turned off.

Batteries used beyond expected service life will often have severely reduced runtimes. Replace batteries at
least every 4 years to keep units running at peak performance.
Batteries runtime will be reduced at low temperature (below 10 °C).

6.2 Storing the Equipment

If you store the equipment for a long period, recharge the battery every 6 months by connecting the UPS to
utility power. The internal batteries charge to 90% capacity in less than 3 hours. However, Eaton recommends
that the batteries charge for 48 hours after long-term storage.
Check the battery recharge date on the shipping carton label. If the date has passed and the batteries were
never recharged, do not use them. Contact your service representative.

6.3 When to Replace Batteries

Eaton Tripp Lite Series UPS batteries have an expected life span of 3-5 years.

After 4 years of operation you should take proactive steps to ensure you replace your batteries for optimal
operation and reliability.
Contact your service representative to order new batteries.
Battery recommended replacement reference can be accessed through the LCD.

6.4 Replacing Batteries

DO NOT DISCONNECT the batteries while the UPS is in Battery mode.

For battery replacement, follow Eaton Tripp Lite Series instructions provided on www.eaton.com/UPSservices.
Batteries can be replaced easily without turning off the UPS or disconnecting the load.

Consider all warnings, cautions, and notes before replacing batteries.

• Servicing should be performed by qualified service personnel knowledgeable of batteries and required
precautions.
Keep unauthorized personnel away from batteries.
• Batteries can present a risk of electrical shock or burn from high short circuit current.
Observe the following precautions:

1. Remove watches, rings, or other metal objects,

2. Use tools with insulated handles,

Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05 31

Replacing Batteries

3. Do not lay tools or metal parts on top of batteries,

4. Wear rubber gloves and boots.
• When replacing batteries, replace with the same type and number of batteries or battery packs. Contact
your service representative to order new batteries.
• Proper disposal of batteries is required. Refer to your local codes for disposal requirements.
• Never dispose of batteries in a fire. Batteries may explode when exposed to flame.
• Do not open or mutilate the battery or batteries. Released electrolyte is harmful to the skin and eyes and
may be extremely toxic.
• Determine if the battery is inadvertently grounded. If inadvertently grounded, remove source from ground.
Contact with any part of a grounded battery can result in electrical shock. The likelihood of such shock can
be reduced if such grounds are removed during installation and maintenance (applicable to equipment and
remote battery supplies not having a grounded supply circuit).
• ELECTRIC ENERGY HAZARD. Do not attempt to alter any battery wiring or connectors. Attempting to alter
wiring can cause injury.
• Disconnect charging source prior to connecting or disconnecting battery terminals.

Replacing the Internal Battery

The internal battery is heavy. Use caution when handling the heavy batteries. See Figure 8 .

NOTE A Phillips head screwdriver is needed to perform this procedure.

1. Pull off the front panel by pressing the tabs on both sides.
2. Disconnect the battery pack by separating the connectors (never pull on the wires).
3. Remove the metal protection cover in front of the battery (three screws).
4. Pull the plastic tab to remove the battery pack and replace it.

32 Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05

 Replacing Batteries

Figure 8. Battery Replacement

Take care not to reverse the polarity + (red) and - (black) when connecting the batteries as this will destroy the
device.

Testing New Batteries

To test new batteries:
1. Charge the batteries for 48 hours.
2. Press any button to activate the menu options.
3. Select "CONTROL" then Start battery test. The UPS starts a battery test if the batteries are fully charged,
the UPS is in Normal mode with no active alarms, and the bypass voltage is acceptable. During the battery
test, the UPS transfers to Battery mode and discharges the batteries for 10 seconds. The front panel
displays "BAT TESTING".

Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05 33

Replacing the UPS Equipped with a HotSwap MBP

6.5 Replacing the UPS Equipped with a HotSwap MBP

The HotSwap MBP module makes it possible to service or even replace the UPS
without affecting the connected loads (HotSwap function).

Maintenance

1. Set switch (45) to Bypass position. The red LED on the HotSwap MBP module
goes ON, indicating that the load is supplied directly with AC input source
power.

2. Stop the UPS by pressing the button on the UPS control panel. LED (43)
"UPS ON - OK to switch" goes OFF, the UPS can now be disconnected and
replaced.

Return to normal operation

1. Check that the UPS is correctly connected to the HotSwap MBP module.

2. Start the UPS by pressing the button on the UPS control panel. LED (43)
"UPS ON - OK to switch" on the HotSwap MBP module goes ON (otherwise,
there is a connection error between the HotSwap MBP module and the UPS).
3. Set switch (45) to Normal position. The red LED on the HotSwap MBP module
goes OFF.

34 Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05

Chapter 7 Troubleshooting
7.1 Typical Alarms and Faults
To check the Event log or Fault log:
1. Press any button on the front panel display to activate the menu options.

2. Press the ▼ button to select Event log.

3. Scroll through the listed events or faults.

The following table describes typical conditions:

Table 22. Alarm Conditions

Conditions Possible cause Action
Battery mode
The UPS is powering the equipment with
A utility failure has occurred and the UPS
battery power. Prepare your equipment for
is in battery mode.
LED is On. shutdown.
1 beep every 10 seconds
Battery low This warning is approximate, and the actual
time to shutdown may vary significantly.
Depending on the UPS load and number of
The UPS is in Battery mode and the
Extended Battery Modules (EBMs), the
battery is running low.
LED is On. "BATTERY LOW" warning may occur before
the remaining time reaches 3 minutes by
1 beep every 3 seconds
default.
No battery
Verify that all batteries are properly
The batteries are disconnected. connected. If the condition persists, contact
your service representative.
LED is On
Beep continuous
Battery fault
Verify that all batteries are properly
The battery test is failed due to bad or
connected. If the condition persists, contact
disconnected batteries.
your service representative.
LED is On.
Beep continuous
Apply utility power for 48 hours to charge the
The UPS does not provide the
The batteries need charging or service. batteries. If the condition persists, contact
expected backup time.
your service representative.
Power Overload
Power requirements exceed the UPS Remove some of the equipment from the UPS.
capacity (greater than 100% of nominal; The UPS continues to operate, but may shut
see "User Settings" for specific output down if the load increases. The alarm resets
overload ranges). when the condition becomes inactive.
LED is On
UPS overtemperature The UPS internal temperature is too high
Clear vents and remove any heat sources.
or a fan has failed. At the warning level,
Allow the UPS to cool. Ensure the airflow
the UPS generates the alarm but remains
around the UPS is not restricted. Restart the
in the current operating state. If the
UPS. If the condition continues to persist,
LED is On temperature rises another 10°C, the UPS
contact your service representative.
1 beep every 3 seconds shuts down.

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Detail Alarm or Fault Code

Table 22. Alarm Conditions (Continued)

Conditions Possible cause Action
The input source is not connected
Check the input and battery connections.
correctly.
The UPS does not start
The Remote Power Off (RPO) switch is If the UPS Status menu displays the "Remote
active or the RPO connector is missing. Power Off" notice, deactivate the RPO input.

7.2 Detail Alarm or Fault Code

Table 23. Alarm Codes

Alarm Code Message Description

#004 UPS TEMP. ALARM Ambient or NTC temperature is high

#110 BUILDING ALARM Building alarm

#604 BATTERY LOW Battery level is below Remaining

Capacity Limit threshold or Run Time
to Empty is below Remaining Time
Limit threshold.
#802 IMMINENT SHUTOFF Shut down imminent
#806 EMERGENCY OFF Emergency stop was proceed

#808 OVLD PREALARM The load percent is > the overload

level setting(default 105%)

Table 24. Alarm Fault Codes

Fault Code Message Description

#007 FAN FAULT Ventilator fault

#60D NO BATTERY Battery not present

#607 BATTERY FAULT Battery need replacement OR is

faulty

#004 UPS TEMP. FAULT UPS internal temperature is high,

over fault point

#808 POWER OVERLOAD Overload counter time reach,

transfer to Fault mode
#805 OUTPUT SHORTED Short circuit on output

#107 INPUT BAD WIRING Site wiring fault that can come of
Phase neutral inversion on single
phase UPS

#809 INDU OVERLOAD Inductive overload occurred, transfer

to Fault mode
#80A CAPA OVERLOAD Capacitive overload occurred,
transfer to Fault mode
#804 IMBALANCE LOAD Load is unbalance

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 Silencing the Alarm

Table 24. Alarm Fault Codes (Continued)

Fault Code Message Description

#002 INTERNAL FAULT UPS Internal fault:Main relay

abnormal
#002 SAFETY FAULT Safety relay is failure

#002 NTC ABNORMAL NTC abnormal

#105 AVR TOO HOT AVR is abnormal
#500 CHARGER FAULT Charger internal failure

#502 MAX CHARGER VOLT The charger voltage is>2.5VPC

#503 MIN CHARGER VOLT The charger voltage is<1.5VPC

7.3 Silencing the Alarm

Press the ESC (Escape) button on the front panel display to silence the alarm. Check the alarm condition and
perform the applicable action to resolve the condition. If the alarm status changes, the alarm beeps again,
overriding the previous alarm silencing.

7.4 Service and Support

If you have any question or problem with the UPS, call Eaton Tripp Lite Series or your local service
representative in your
country / region.
Please have the following information ready when you call for service:

• Model number
• Serial number
• Firmware version number
• Date of failure or problem
• Symptoms of failure or problem
• Customer return address and contact information

If repair is required, you will be given a Returned Material Authorization (RMA) number. This number must
appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging or
request packaging from the Help Desk or distributor. Units damaged in shipment as a result of improper
packaging are not covered under warranty. A replacement or repair unit will be shipped freight prepaid for all
warrantied units.

For critical applications, immediate replacement may be available. Call the Help Desk for the dealer or
distributor nearest you.
For US and Canada you can contact post-sales service support at: 1-(800)-356-5737.

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Service and Support

38 Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05

Chapter 8 Specifications
8.1 UPS Model List

Description Catalog Number Power rating Configuration

TRIPP LITE SMARTPRO 750 RTXL2U SMART750RMXL2U 750W/750VA Rack / Tower

TRIPP LITE SMARTPRO 750 RTXL2U SMART750RMXL2UN
NETPACK
TRIPP LITE SMARTPRO 1000 RTXL2U TRIPP SMART1000RMXL2U 1000W/1000VA Rack / Tower
LITE SMARTPRO 1000 RTXL2U SMART1000RMX2UN
NETPACK
TRIPP LITE SMARTPRO 1500 RTXL2U SMART1500RMXL2U 1440W/1440VA Rack / Tower
TRIPP LITE SMARTPRO 1500 RTXL2U SMART1500RMXLN
NETPACK
TRIPP LITE SMARTPRO 2200 RTXL2U SMART2200RMXL2U 1950W/1950VA Rack / Tower
TRIPP LITE SMARTPRO 2200 RTXL2U SMART2200RMXLN
NETPACK SMART2200RM2U
SMART2200RM2UN
TRIPP LITE SMARTPRO 3000 RTXL2U SMART3000RMXL2U 3000W/3000VA Rack / Tower
TRIPP LITE SMARTPRO 3000 RTXL2U SMART3000RMXLN
NETPACK SMART3000RM2U
SMART3000RM2UN

8.2 Extended Battery Module Model List

Model Catalog Number Configuration Battery voltage Use with

Tripp Lite SmartPro 48V BP 2U BP48VRM2U Rack / Tower 48Vdc SMART750RMXL2U,

SMART750RMXL2UN,
SMART1000RMXL2U,
SMART1000RMX2UN
SMART1500RMXL2U,
SMART1500RMXLN
Tripp Lite SmartPro 72V BP 2U BP72VRM2U Rack / Tower 72Vdc SMART2200RMXL2U,
SMART2200RMXLN,
SMART3000RMXL2U,
SMART3000RMXLN

8.3 Weights and Dimensions

Description (UPS) Weights (lbs / kg) Dimensions (inch / mm) D x W x H

SMART750RMXL2U 44.5 / 20.2 17.6x17.2x3.4 / 448x438x85.5

SMART750RMXL2UN
SMART1000RMXL2U 44.5 / 20.2 17.6x17.2x3.4 / 448x438x85.5
SMART1000RMX2UN

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Electrical Input

Description (UPS) Weights (lbs / kg) Dimensions (inch / mm) D x W x H

SMART1500RMXL2U 50.7 / 23.0 17.6x17.2x3.4 / 448x438x85.5

SMART1500RMXLN
SMART2200RMXL2U 65.3 / 29.6 23.7x17.2x3.4 / 603x438x85.5
SMART2200RMXLN
SMART2200RM2U
SMART2200RM2UN
SMART3000RMXL2U 74.5 / 33.8 23.7x17.2x3.4 / 603x438x85.5
SMART3000RMXLN
SMART3000RM2U
SMART3000RM2UN
Description (EBM) Weights (lbs/ kg) Dimensions (inch / mm) D x W x H

BP48VRM2U 61.3 / 27.8 17.6x17.2x3.4 / 448x438x85.5

BP72VRM2U 89.1 / 40.4 23.7x17.2x3.4 / 603x438x85.5

8.4 Electrical Input

Default frequency 60Hz

Nominal frequency 50/60Hz

Frequency range 47-70Hz

Catalog Number Default input (Voltage/ Input nominal voltages Input voltage window
Current)

SMART750RMXL2U
SMART750RMXL2UN
120V/12A
SMART1000RMXL2U
SMART1000RMX2UN
SMART1500RMXL2U
120V/12A
SMART1500RMXLN
SMART2200RM2U 80-151V
100-125V
SMART2200RM2UN adjustable to 70-153V
120V/16A
SMART2200RMXL2U
SMART2200RMXLN
SMART3000RM2U
SMART3000RM2UN
120V/24A
SMART3000RMXL2U
SMART3000RMXLN

40 Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05

 Electrical Input Connections

8.5 Electrical Input Connections

Catalog Number Input connection Input cable

SMART750RMXL2U NEMA 5-15P

SMART750RMXL2UN
SMART1000RMXL2U NEMA 5-15P
SMART1000RMX2UN
SMART1500RMXL2U NEMA 5-15P
SMART1500RMXLN
SMART2200RM2U Fixed NEMA 5-20P
SMART2200RM2UN
SMART2200RMXL2U
SMART2200RMXLN
SMART3000RM2U NEMA L5-30P
SMART3000RM2UN
SMART3000RMXL2U
SMART3000RMXLN

8.6 Electrical Output

All models Normal mode Battery mode

Voltage regulation Boost : Vin*1.15 (-10% ,6%)

Buck : Vin*0.87
Efficiency >96% 750-2200 > 82%
3000 > 85%
Frequency regulation +/-0.1 Hz

Nominal output 100/110/120/125V

Frequency Follows input frequency 50/60Hz

Output overload [105%,120%] 30min [105% ~110%] 10s

[120%,150%] 5min - Output short-circuit current max RMS & delay
>150% 10s time: 114.5A/100ms; The max peak value: 202A

Short circuit current limitation in Model Current limitation

battery mode
750 41A
1000 41A
1500 56A
2200 66A
3000 90A
Transfer time Utility Outage: 1-4ms for normal mode, >5ms for sensitive mode
Utility abnormal: <10ms for normal mode ,<25ms for sensitive mode

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Electrical Output Connection

8.7 Electrical Output Connection

Catalog Number Output connection

SMART750RMXL2U
SMART750RMXL2UN
(4) 5-15R Primary
SMART1000RMXL2U
(2) 5-15R Group1
SMART1000RMX2UN
(2) 5-15R Group2
SMART1500RMXL2U
SMART1500RMXLN
SMART2200RM2U (2)5-20R + (1)L5-20R Primary
SMART2200RM2UN (2) 5-20R Group1
SMART2200RMXL2U (2) 5-20R Group2
SMART2200RMXLN
SMART3000RM2U (2)5-20R + (1)L5-30R Primary
SMART3000RM2UN (2) 5-20R Group1
SMART3000RMXL2U (2) 5-20R Group2
SMART3000RMXLN

8.8 Battery

Internal batteries EBM

Specifications 750VA: 48Vdc - 4 x 12V, 7Ah (9Ah max) BP48VRM2U: 48Vdc - 2 x 4 x 12V,
1000VA: 48Vdc - 4 x 12V, 7Ah (9Ah max) 2 x 9Ah
1500VA: 48Vdc - 4 x 12V, 9Ah BP72VRM2U: 72Vdc - 2 x 6 x 12V,
2200VA: 72Vdc - 6 x 12V, 7Ah (9Ah max) 2 x 9Ah
3000VA: 72Vdc - 6 x 12V, 9Ah

Type Sealed, maintenance-free, valve-regulated, lead-acid, with minimum 3-5 year float
service life at 25°C (77°F).

Monitoring Advanced monitoring for earlier failure detection and warning

EBM battery cable length 2U EBM cable length：350mm/13.78in

8.9 Environmental and Safety

IEC/EN 62040-1:2008+A1:2013
EN IEC 62040-2: 2018
IEC 62040-2: 2016
FCC CFR Title 47, Part 15, Subpart B
Standards
IEC/EN 62040-3
IEC 62040-1:2017
UL1778 5th edition
CSA 22.2
EN IEC 62040-2: 2018 C2
EMC (Emissions)
EN 62040-2: 2006 C2

42 Eaton Tripp Lite Series SmartPro User Guide 614-40194—Rev 05

 Environmental and Safety

IEC 62040-2: 2016 C2

EN 55011:Class A
CISPR11 Class A
CISPR32 Class A
FCC part 15 Class A

Agency markings CE, cTUVus, FCC, Energy star NOM

Operating temperature 0 to 40 °C (32 to 104 °F)

Storage temperature -15 to 50°C (5 to 122 °F)

Relative humidity 20 to 90 % (without condensation)

Up to 3,000 meters (9,843 ft) above sea level, no derating for 40°c (104°F) room
Operating altitude
temperature

Transit altitude Up to 10,000 meters (32,808 ft) above sea level

Audible noise Line mode:<40dB Buck/boost mode:<45 dB

Batt. Mode: <45dB, 50dB for 3K

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