Customer Experience Management Platform

All Tickets in one place. All Analytics in one place. Unify your Customer Care and Marketing

PROACTIVE MULTILINGUAL SUPPORT GDPR, ISO, SOC2, VA/PT

CERTIFIED
 100% Coverage of Public, Authenticated Private channels and Competitor’s
Public Data

(X/ )

WEB FACEBOOK BRAND X / TWITTER BRAND INSTAGRAM BRAND GOOGLE MY BUSINESS

News Admin Posts Twitter DMs Posts by Hashtags Location Reviews
Blogs Visitor Posts Twitter Data by Keywords Instagram Stories
Forums Tagged Post Twitter Mentions Comments on Posts APPSTORE REVIEWS
Review Sites Inbox Tagged Posts IOS App Reviews Competitors
Complaint Recommendations X / TWITTER COMPETITORS Instagram Mentions
Forums Comments on Admin Posts APPSTORE COMPETITORS
Twitter Data by Keywords
Quora Comments on Visitor Posts YOUTUBE BRAND
Twitter Mentions Reviews
LINKEDIN BRAND Comments on Tagged Posts
Public Videos by Keywords
Comments on Recommendations
Comments on ADS FOR BRANDS Comments for Channels EMAILS
Facebook Page Reviews
Brand Posts Facebook Ad Posts Inbox emails
and Tagged Posts Facebook Ad Posts Comments YOUTUBE COMPETITORS
FB COMPETITORS Instagram Promoted Posts Public Videos by Keywords AND MORE....
Admin Posts Instagram Promoted Comments TikTok
Visitor Post Instagram Ad Posts PLAYSTORE REVIEWS Trustpilot
Tagged Post Instagram Ad Posts Comments Telegram
Reviews
Quora
 There are two kinds of users who use Konnect Insights

Market Research and Insights Customer Care

Analyze and understand the market, your Deliver a superior customer experience by
communicating with your clients, addressing
brand’s positioning, and perception, competitor
their problems, and giving them the information
analysis, uncover trends and get actionable
they need while monitoring your team's
insights.
performance.
 Social Community Social
Social CRM
Listening Engagement Analytics

A Unified Customer Experience Management Platform

Social Survey & BI Tools & Crisis

Publishing Feedbacks Dashboards Management
 Trusted by Global Brands across Industry Verticals
AUTOMOBILES

AVIATION &
HOSPITALITY

CONSUMER
ELECTRONICS

EDTECH

FMCG

HEALTH &
WELLNESS
 Trusted by Global Brands across Industry Verticals

MANUFACTURING

MOBILES

QSR &
DELIVERY

RETAIL

TELECOM

REAL And many

ESTATE more...
 Trusted by Global Brands across Industry Verticals

AGENCIES

BFSI &
Fintech

And many
more...
Our Cloud Instances

Coming soon...

Customers in over 30 countries

Compliance GDPR ISO 27001:2013 SOC2

Multi Factor
Security SSO IP White listing
Authentication
 Why brands choose Konnect Insights?

100 % coverage Huge savings

Public, Private, owned channels, competitor Increase in ROI
public data, enterprise data partners Dashboard, BI tools, Automation, Generative AI
including Twittter

One view of the customer Integrations with the

across channels app marketplace
Twitter, Facebook, Instagram (all other social), Highly scalable for future
Email, Calls, Chats - across all channels get Calling, Chats, CRMs, Marketing Automation
one - view of the customer

All - in - one platform User's delight

Social Listening + Community Engagement + Easy to learn and get started
Social Analytics + Social Publishing
 Listen. Evaluate. Act

Share of voice Media type analysis Classification report Turn around time BI tools
reports
Volume analysis of different Detailed analysis of each Brand’s aspect analysis, Agent performance reports, Create any type of reports with
topics can be used for brand & platform, comparison & detailed category report with queuing, first level response in-built BI Tools, pivoting,
competition analytics. sentiment by media type. volume, media & sentiment. reports, closure TATs. filters, dimensions, measures.

Sentiment analysis Campaign reports Automated listening Dynamic dashboards

summary reports
See how you are fairing Metrics such as reach, Automated listening report Drag & drop whichever charts
against the competition with impressions, unique users, with the automated you want and create your own
detailed sentiment analysis. influencers, demographics & conclusion, readymade in a dynamic dashboards.
more. word format.
 Create Tickets Queuing

Community
Engagement
Features Access Roles CSats, SLAs Auto Responses Or
Maker / Checker

Auto Classification Auto Assignment

 Advanced Admin Settings

Severity SLA TAT settings Ticket priorities in CRM settings

queuing
Define severities of Define service level Define business working Set priorities in Queuing Define escalation matrix
tickets such as critical, non- agreements such as deadline hours, weekends and based related to assignment of
actionable, spam for first response and holidays on keywords tickets
resolution

Sentiment Email Draft messages CRM Draft messages Automation

customization template template playbook
Override the NLP logic by Integrate mailboxes for Create draft replies to help Create Draft Template for Automated replies on social
setting up keywords to mark escalations, alerts, new mail your agents for quick responses when tasks are media or emails based on
the sentiments compose responses assigned to you in My Tasks sentiment, classification,
influence, keywords
4 Pillars of Omni-Channel Customer Experience

Social Media
Calling
Calling
Online Web
Chats
Emails

Offline Touchpoints

CRM Publishing

Analytics Marketing Automations

 A unified platform for all my tickets

Social Media Analytics engine for all touchpoints

Online Web Sentiment analysis

I Callling Volume analysis

Get all your data Chats AI Classification analysis

and insights in Surveys Media-Type analysis

One Place. Website Forms Dashboards

Emails BI tools for all incoming data

Location Reviews Agent reports for incoming data

App Reviews Competitor analysis

All brand touchpoints

Why just online data?
Get real-time data from
physical locations
 Social Analytics

TWITTER FACEBOOK INSTAGRAM YOUTUBE ANALYTICS COMPETITON ANALYTICS

ANALYTICS ANALYTICS ANALYTICS
Define severities of Likes, post analytics, page Story level analytics, followers, Video views, engagement,
Facebook, Twitter, Instagram,
tickets such as critical, non- analytics engagement, engagement demographics, watch time
TikTok
actionable, spam demographics post-type analytics

TIKTOK ANALYTICS LINKEDIN ANALYTICS GOOGLE GOOGLE ADS ANALYTICS FACEBOOK ADS
ANALYTICS MANAGER ANALYTICS
Followers, engagement, post Followers, engagement, post Sessions, goals, bounce-rate, Search Engine Marketing Create Draft Template for
analytics analytics users Spend Analysis responses when tasks are
assigned to you in My Tasks
 SOCIAL MEDIA PUBLISHING.
Never so easy.
Plan, execute and manage social profiles and campaigns with ease using Konnect
Insights.

Scheduling Asset Library Granular Controls Multimedia

Schedule posts on Enables brands and Approvals, Content Schedule or bulk upload
Twitter, Facebook, agencies to collaborate in Bucketing cover images
Instagram, LinkedIn, a single workspace,
YouTube and Google My saving time and multiple
Business iterations
Digital command center
 Our

Empathy Customer Success

Empathy is an important life skill Nothing succeeds like success. So
that when applied to business drives when our customers succeed we
innovation, and empowers the team succeed
to deliver best-in-class products by
listening to the customers and
learning from them

Excellence Gratitude
We chase excellence. Excellence in We are thankful for the opportunity to work
everything we do. Right from the right with the best minds in the industry and learn
technology, people, the way we from them. We are thankful to our
communicate. We believe in right colleagues, our customers, our vendors and
processes to achieve desired results everyone who is associated with Konnect
Insights
Konnect with us.
Reinaldo Prado
[email protected]
+55 11 9 5404 4446

konnectinsights.com

twitter.com/konnectinsights

youtube.com/konnectinsights

facebook.com/konnectinsights