N4 Management Communication Paper 1 June 2021 Memorandum

MARKING GUIDELINE
NATIONAL CERTIFICATE
MANAGEMENT COMMUNICATION N4
(First paper)
24 May 2021
This marking guideline consists of 8 pages.
Copyright reserved Please turn over

MARKING GUIDELINE -2-
(First paper)
QUESTION 1: PRECIS
Content: A maximum of 10 important points identified 10

Language: Own words with no errors in grammar, spelling and punctuation 2
Own words with some errors in grammar, spelling and punctuation (-1)
Copied verbatim (-2)
Words 95–105 words indicated below the precis 1
Coherence A complete paragraph whose ideas flow smoothly 1
Heading: Any suitable heading 1
• HIV/Aids affect the most productive members of the workforce.

• The epidemic has been in existence for 40 years and every workplace is affected
by it.
• It affects 29- to and 49-year olds, which constitutes half of the nation's workforce.
• Businesses are globally counting costs related to labour issues.
• Effective HIV/Aids prevention and care fails due to stigmas and discrimination.
• Rejection by fellow workers and family is rife among the infected.
• Small business leaders are aware of the dangers of ignoring the economic impact
of HIV .
• HIV is the world’s leading infection disease and has claimed a high number of lives.
• The government has various legislation aimed at improving conditions for HIV
positive persons.
• This has had positive effects such as reducing the number of infections.
• More people are aware of their status, resulting in timeous treatment.
• Discrimination and stigmatisation show the extent of vulnerable victims.
• The government cannot be expected to fight the disease alone.
• Everyone needs to be involved in the fight against HIV and Aids.
• Both employers and employees are affected by the epidemic.
• It becomes dangerous when companies fail to implement health programmes for
their infected workers. (Any 15 × 1) [15]
QUESTION 2: LETTER OF COMPLAINT
Content: A maximum of 12 ticks 12

Language: Use impression marking for grammar, spellings and punctuation:
• Perfect with no errors 5
• One or two errors found (-1)
• Average Language (-2)
• Too many error (-3)
• Poor language (-4)
Format: -1 for every error on areas marked* 3

(First paper)
Any address *
CITY IN CAPS *
Code number *
Date in full *
Any name and surname with title*

The Manager *
Wellness Clinic *
Sunshine College *
Any Address *
CITY IN CAPS *
Code
Dear Any title and Surname *
COMPLAINT ABOUT POOR SERVICES FOR HIV POSITIVE EMPLOYEES
Paragraph 1
Goodwill
Other paragraphs
Recently tested HIV positive in one of the wellness campaigns offered by the
College.
Disclose/shared the information with colleagues.
This has led to rejection and discrimination.
The college offers no counselling services for the HIV positive
There is also no education on prevention and treatment.
Any TWO relevant solutions to the existing problem. 
Closing paragraph
Promote goodwill 
Yours sincerely*
Signature*
ANY NAME AND SURNAME*

HIV POSITIVE EMPLOYEE (Optional) [20]

(First paper)
QUESTION 3: PROGRESS REPORT
Content: Ability to use available information (Instruction 5) 20

Language: Use impression marking for grammar, spellings and punctuation:
• Perfect own words with no errors 5
• Own words with one or two errors found (-1)
• Average language in own words (-2)
• Own words with many errors (-3)
• Verbatim from question paper 1 (-4)
Format: -1 for each error on areas marked * 5
SUNSHINE COLLEGE *
College contact details like address, telephone, fax and email. (Optional)
MEMO/MEMORANDUM*
To: Mrs Mary Chauke*

College Principal*
From: Any name*

Wellness Clinic Manager*
Date: (Any date between 10 and 27 November 2020)*
BACKGROUND *
Instruction received on 10 November 2020

Instruction from Mrs Mary Chauke the College Principal
To be briefed on the progress of arrangements for an HIV/Aids Awareness Campaign
Function scheduled to take place on 27 November 2020
From 10:00-1400.  (5)
PURPOSE OF THE REPORT*
To give a breakdown of which tasks have been completed 

Which tasks are currently being attended to 
And those that are scheduled to be completed in the future.  (3)
TASKS COMPLETED*
Venue where the event will be held has been secured 

Key figures in the community have been invited
Catering committee has been selected/Food budget has been finalised and sent to
you (3)

(First paper)
TASKS BEING ATTENDED TO*
Obtaining services of the main speaker from the Department of Health

Name of person is busy coming up with a programme for the day
Name of person is designing R20 entrance cards for students 
Problems being encountered (6)
TASKS STILL TO BE COMPLETED*
Finding Musicians to grace the day

Obtaining an HIV positive person to talk at the event.  (2)
CONCLUSION*
Conclusive statement relating to total readiness for the event (1)
COMPILER*
Signature* [30]

(First paper)
QUESTION 4: FORMAL NOTICE AND AGENDA OF A COMMITTEE MEETING
Content: A maximum of 6 6
Language: Use impression marking for grammar, spelling and punctuation:
• Perfect language with no errors 2
• Average language (-1)
Format: (-1 for each error on areas marked *) 2
SUNSHINE COLLEGE*
NOTICE OF A COMMITTEE MEETING*
Dear Committee Member*
A committee meeting will be held

in the Clinic auditorium 
at any Physical address
on 27 November 2020 at 11:00
The purpose of the meeting is to discuss issues pertaining to the AIDS Awareness
function.
Yours sincerely*
Sign*
NAME*
WELLNESS CLINIC MANAGER*
Address* (Sunshine Address)*
Tel:* (Sunshine Telephone)*
Date: Before the 25th *
AGENDA*
1. Opening and welcome
2. Attendance register
3. Apologies
4. Discussions:
4.1 Submitted feedback report 
4.2 Transport for campuses 
4.3 Ushering 
5. Closure
[10]

(First paper)
QUESTION 5: TELEPHONE MESSAGE
ADDENDUM B
Content: Maximum of 5 ticks  5

Language: Use the following guide for language 3
• Reported speech
• Past tense
• Clarity of message 
• Verbatim 0
Format: Subtract a full mark for every error made in areas marked* 2
TELEPHONE MESSAGE FORM
To: Any Name and Surname/Wellness Clinic Manager *
From: Mr Pule Phala * Company: Department of Health *
Tel: 014 678 2233*
Date: 20 November 2020 * Time: 10:00*
Message:
Mr Pule Phala from the Department of Health called. 

He wanted to inform you that the Department will be bringing and distributing
pamphlets
and educational material available to the public 
He said they also have big banners that can be used at the venue of the upcoming
event 
He asked you to call him back 
Message taken by: Mahlatse * [10]

(First paper)
QUESTION 6: MEMORANDUM
ADDENDUM C
Content: Maximum of 12  12
Language: Use impression marking for grammar, spelling and punctuation
• No errors 2
• Some errors (-1)
Format: All must be accurate on areas marked* 1
SUNSHINE COLLEGE
MEMORANDUM
To: All staff and students * From: HIV-Aids planning committee *

Date: 20 November 2020 * Ext: Not more than 4-digits *
SUBJECT: HIV/AIDS AWARENESS CAMPAIGN *
You are reminded that the HIV/Aids Awareness Campaign

Will be held on 27 November 2020
From 10:00 to 14:00. 
All staff is expected to wear T-shirts in college colours
Each student must produce an entry ticket of R20
The guest speaker will be (Any Name) from the Department of health
Everyone should be at the venue by 09:00 
Buses will transport them from campuses
The Department of Health will have stalls where information will be provided 
Everyone present will be pinned with a red and white ribbon 
Food and refreshments will be served after the event
Goodwill to encourage attendance.
Signature* [15]
TOTAL: 100
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MARKING GUIDELINE

This marking guideline consists of 8 pages.

Copyright reserved Please turn over

Content: A maximum of 10 important points identified 10

• HIV/Aids affect the most productive members of the workforce.

QUESTION 2: LETTER OF COMPLAINT

Content: A maximum of 12 ticks 12

Copyright reserved Please turn over

Any name and surname with title*

Dear Any title and Surname *

COMPLAINT ABOUT POOR SERVICES FOR HIV POSITIVE EMPLOYEES

Any TWO relevant solutions to the existing problem. 

ANY NAME AND SURNAME*

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QUESTION 3: PROGRESS REPORT

Content: Ability to use available information (Instruction 5) 20

To: Mrs Mary Chauke*

From: Any name*

Date: (Any date between 10 and 27 November 2020)*

Instruction received on 10 November 2020

PURPOSE OF THE REPORT*

To give a breakdown of which tasks have been completed 

Venue where the event will be held has been secured 

Copyright reserved Please turn over

TASKS BEING ATTENDED TO*

Obtaining services of the main speaker from the Department of Health

TASKS STILL TO BE COMPLETED*

Finding Musicians to grace the day

Conclusive statement relating to total readiness for the event (1)

Copyright reserved Please turn over

QUESTION 4: FORMAL NOTICE AND AGENDA OF A COMMITTEE MEETING

Dear Committee Member*

A committee meeting will be held

Address* (Sunshine Address)*

Tel:* (Sunshine Telephone)*

Date: Before the 25th *

Copyright reserved Please turn over

QUESTION 5: TELEPHONE MESSAGE

Content: Maximum of 5 ticks  5

TELEPHONE MESSAGE FORM

To: Any Name and Surname/Wellness Clinic Manager *

From: Mr Pule Phala * Company: Department of Health *

Tel: 014 678 2233*

Date: 20 November 2020 * Time: 10:00*

Mr Pule Phala from the Department of Health called. 

Message taken by: Mahlatse * [10]

Copyright reserved Please turn over

To: All staff and students * From: HIV-Aids planning committee *

SUBJECT: HIV/AIDS AWARENESS CAMPAIGN *

You are reminded that the HIV/Aids Awareness Campaign

Goodwill to encourage attendance.

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