VPAT2.5508 November2023
VPAT2.5508 November2023
VPAT2.5508 November2023
Essential Requirements and Best Practices for Information & Communications Technology
(ICT) Vendors................................................................................................................................3
Getting Started...........................................................................................................................3
Essential Requirements for Authors..........................................................................................3
Best Practices for Authors.........................................................................................................6
Posting the Final Document.......................................................................................................8
Table Information for VPAT® Readers.......................................................................................9
[Company] Accessibility Conformance Report............................................................................10
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Please carefully review the Essential Requirements and Best Practices sections before
using the VPAT to create an Accessibility Conformance Report.
The Information Technology Industry Council (ITI) provides the VPAT. Use of the
template and service mark does not require membership in ITI.
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Essential Requirements and Best Practices for
Information & Communications Technology (ICT)
Vendors
This section provides guidance for reporting product conformance for major accessibility
standards and guidelines using the VPAT® to produce the Accessibility Conformance
Report. Deviating from these guidelines precludes vendors from referencing the
template by name and/or the VPAT acronym.
Getting Started
1. Before creating a report, read all of the materials provided in this document.
2. Determine which accessibility standards/guidelines will be included in the
Accessibility Conformance Report and use the appropriate VPAT file.
3. It is the vendor’s responsibility to maintain the integrity of the data in the report.
1. The VPAT name and template are registered service marks of ITI. Use of the
VPAT template and name requires the inclusion of the registered service mark
(i.e., “VPAT®”). Users of the VPAT agree not to deviate from the Essential
Requirements for Authors.
2. The template file can be used as is or replicated in a different delivery format, for
example as HTML or PDF. The final conformance report must be accessible.
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Report Date – Date of report publication. At a minimum, provide the month
and year of the report publication. For example, “May 2016”. If date is
included, ensure it is clear “4 May 2016” or “May 4, 2016”.
Product Description – A brief description of the product
Contact Information – Contact Information for follow-up questions. Listing an
email is sufficient.
Notes – Any details or further explanation about the product or the report.
This section may be left blank.
Evaluation Methods Used – Include a description of evaluation methods
used to complete the VPAT for the product under test.
Applicable Standards/Guidelines – A clear indication of which
Standards/Guidelines this Conformance Report covers.
The list must include only the Standards/Guidelines used to evaluate
the product.
The applicable Standards/Guidelines that are included in this VPAT
edition are:
Web Content Accessibility Guidelines 2.0 or WCAG 2.0
(ISO/IEC 40500)
Revised Section 508 standards – the U.S. Federal accessibility
standard for ICT Products, published by the U.S. Access Board
in the Federal Register on January 18, 2017 and corrected on
January 22, 2018
If other Standards/Guidelines are reported, then use the appropriate
VPAT edition.
This information can be in a table format at the top of the report with
the table heading ‘Standards/Guidelines’ and the reported
Standards/Guidelines identified. This information can alternatively be
supplied in the introductory text of the report. In the VPAT we have
used a table as an example and listed “(yes / no)” for each
standard/guideline. To indicate what the report covers leave the
appropriate yes or no on each standard/guideline.
If multiple Standards or Guideline tables are included, each table must
identify the Standard or Guideline that the criteria in that table
represent.
Terms – The report must list the definition of the terms used in the
Conformance Level column. ITI recommends the following terms. If a vendor
deviates from the ITI definitions, the vendor shall reference this change in the
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heading Notes section. If a term is not used it can be removed from the list.
The ITI definitions are: This can only be used in WCAG 2.x Level AAA
Supports: The functionality of the product has at least one method
that meets the criterion without known defects or meets with equivalent
facilitation.
Partially Supports: Some functionality of the product does not meet
the criterion.
Does Not Support: The majority of product functionality does not meet
the criterion.
Not Applicable: The criterion is not relevant to the product.
Note: When filling in the WCAG tables, a response may use 'Supports' where
one might otherwise be inclined to use 'Not Applicable'. This is in keeping
with WCAG 2.0 Understanding Conformance: This means that if there is no
content to which a success criterion applies, the success criterion is satisfied.
Not Evaluated: The product has not been evaluated against the
criterion. This can only be used in WCAG Level AAA criteria.
Tables for Each Standard or Guideline – Tables showing the responses to
the criteria.
4. WCAG Conformance Information – The answers in the WCAG success criteria
are based on the level of conformance being reported (Level A, AA or AAA).
These tables are used to answer:
Revised Section 508:
Chapter 5 Software
Chapter 6 Support Documentation
The selected levels of WCAG 2.0 Guidelines.
If using a summary table, due to answers applying to multiple criteria, when
answering for the Revised Section 508, the answers need to be clear about
which individual criteria the answer applies to. It is possible to either use a
summary, selecting the worst case for the criteria, or to have separate
answers or even tables for software, support documentation, authoring tools,
etc., so long as the methodology used is made clear.
5. Remarks and Explanations – Detailed remarks should be provided in the
Remarks and Explanations column to justify your answer in the Conformance
Level column.
When the conformance level is ‘Partially Supports’ or ‘Does Not Support’, the
remarks should identify:
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1. The functions or features with issues
2. How they do not fully support
If the criterion does not apply, explain why.
If an accessible alternative is used, describe it.
6. In the Section 508 tables, when subsections of criteria do not apply to the
product, the section may be summarized or removed as long as an explanation is
provided explaining why a criterion does not apply. Another alternative is to leave
the table and add a summary why the section does not apply. For example, in
Chapter 5 the criteria in 502 and 503 will not apply to a web only application, thus
those sections can be removed with a summary in the notes for the chapter, or a
row in the table.
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Similar to another evaluated product
Testing with assistive technologies
Published test method (provide name, publisher, URL link)
Vendor proprietary test method
Other test method
Remarks and Explanations: This section may include:
Information regarding the testing of a given criteria.
Information on application dependencies to support accessibility (e.g.
OS, app frameworks, browsers recommended).
How the customer can find more information about accessibility issues.
One method can be to include the bug ID where customers can call the
company’s customer support to get additional information.
Known workarounds for accessibility issues.
Legal Disclaimer: Area for any legal disclaimer text required by your
organization.
Report Size: To reduce the size of the report it is acceptable to remove
sections. Individual criteria cannot be removed, only sections at a time.
Section removal is acceptable in four situations:
When an entire section is not being reported on because it does not
apply to the product, for example:
Chapter 4: Hardware. Information should be included in the
notes for that section why it has been removed.
A card reader that doesn’t have sound could remove the criteria
in section 413 Closed Caption Processing Technologies and
just note the why the criteria doesn’t apply.
If the product is not being evaluated for a level of the criteria (for
example Level AAA) then that table may be deleted.
If a requesting customer has identified that a section of the standard
does not apply, information should be included in the notes that the
section has been removed.
WCAG 2.0 Tables: The WCAG 2.0 criteria are shown in three tables, Level
A, Level AA, and Level AAA.
If desired, these tables can be combined into one table.
When reporting on a level (A, AA or AAA) all criteria for that level must
be answered.
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Language: Translation to other languages is permitted.
Multiple Reports: When using the VPAT to create an Accessibility
Conformance Report for complex products it may be helpful to separate
answers into multiple reports. For example, when a product is an Authoring
Tool that also has web content and documentation. When multiple reports
are used for a complex product, it is required to explain this and how to reach
the other reports in the Notes section of each report.
Criteria Text: To help conserve space in the ITI template only the criteria ID
number and a short title have been included. Where possible, links have
been included to the standard/guideline.
It is acceptable to add the full text of the criteria into the cell if desired
to help with understanding.
The links to the standards/guidelines can be removed.
Ordering of Tables: The order that the standard and guideline tables appear
may be changed to facilitate reading. The current order is WCAG then
Section 508. You can change this order to insert the WCAG criteria into the
Section 508 tables.
Guideline Section Heading Rows in Tables: The tables include heading
rows to facilitate understanding the context of the criteria.
The cells in these rows do not require answers as indicated by
“Heading cell – no response required.”
It is optional to add a response if desired.
The shading of the row is also optional.
If removing the heading rows, edit the criteria titles so it’s clear where
they apply.
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Product Description
Contact Information
Notes
Evaluation Methods Used
Applicable Standards/Guidelines
Terms
Tables for Each Standard or Guideline
Check that there is a response for each criterion for ‘Conformance
Level’ and ‘Remarks and Explanations.’
Verify that the final document is accessible.
Post your final document on your company’s web site, or make the document
available to customers upon request.
When sections of criteria do not apply, or are deemed by the customer as not
applicable, the section is noted as such and the rest of that table may be
removed for that section.
When multiple standards are being recorded in this document, the duplicative
sections are noted and responded to only one time. The duplicate entry will
note the cross reference to the data.
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[Company] Accessibility Conformance Report
Revised Section 508 Edition
(Based on VPAT® Version 2.5)
Name of Product/Version:
Report Date:
Product Description:
Contact Information:
Notes:
Evaluation Methods Used:
Applicable Standards/Guidelines
This report covers the degree of conformance for the following accessibility standard/guidelines:
__________________________________
“Voluntary Product Accessibility Template” and “VPAT” are registered
service marks of the Information Technology Industry Council (ITI) Page 10 of 27
Terms
The terms used in the Conformance Level information are defined as follows:
Supports: The functionality of the product has at least one method that meets the criterion without known defects or meets with
equivalent facilitation.
Partially Supports: Some functionality of the product does not meet the criterion.
Does Not Support: The majority of product functionality does not meet the criterion.
Not Applicable: The criterion is not relevant to the product.
Not Evaluated: The product has not been evaluated against the criterion. This can only be used in WCAG Level AAA criteria.
Note: When reporting on conformance with the WCAG 2.0 Success Criteria, they are scoped for full pages, complete processes, and
accessibility-supported ways of using technology as documented in the WCAG 2.0 Conformance Requirements.
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Table 1: Success Criteria, Level A
Notes:
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Criteria Conformance Level Remarks and Explanations
504.2 (Authoring Tool)
602.3 (Support Docs)
1.3.2 Meaningful Sequence (Level A)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
1.3.3 Sensory Characteristics (Level A)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
1.4.1 Use of Color (Level A)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
1.4.2 Audio Control (Level A)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
2.1.1 Keyboard (Level A)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
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Criteria Conformance Level Remarks and Explanations
2.1.2 No Keyboard Trap (Level A)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
2.2.1 Timing Adjustable (Level A)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
2.2.2 Pause, Stop, Hide (Level A)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
2.3.1 Three Flashes or Below Threshold (Level A)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
2.4.1 Bypass Blocks (Level A)
Also applies to:
Web: Web:
Revised Section 508
Electronic Docs: Electronic Docs:
501 (Web)(Software) – Does not apply to non-web software
Authoring Tool: Authoring Tool:
504.2 (Authoring Tool)
602.3 (Support Docs) – Does not apply to non-web docs
2.4.2 Page Titled (Level A) Web: Web:
Also applies to: Electronic Docs: Electronic Docs:
Revised Section 508 Software: Software:
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Criteria Conformance Level Remarks and Explanations
501 (Web)(Software)
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
2.4.3 Focus Order (Level A)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
2.4.4 Link Purpose (In Context) (Level A)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
3.1.1 Language of Page (Level A)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
3.2.1 On Focus (Level A)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
3.2.2 On Input (Level A)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
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Criteria Conformance Level Remarks and Explanations
3.3.1 Error Identification (Level A)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
3.3.2 Labels or Instructions (Level A)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
4.1.1 Parsing (Level A)
Also applies to:
For WCAG 2.0 and the 508 standards, the September
WCAG 2.0 – Always answer ‘Supports’
2023 errata update indicates this criterion is always
Revised Section 508 Supports
supported. See the WCAG 2.0 Editorial Errata.
501 (Web)(Software)
504.2 (Authoring Tool)
602.3 (Support Docs)
4.1.2 Name, Role, Value (Level A)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
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Criteria Conformance Level Remarks and Explanations
1.2.4 Captions (Live) (Level AA)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
1.2.5 Audio Description (Prerecorded) (Level AA)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
1.4.3 Contrast (Minimum) (Level AA)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
1.4.4 Resize text (Level AA)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
1.4.5 Images of Text (Level AA)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
2.4.5 Multiple Ways (Level AA) Web: Web:
Also applies to: Electronic Docs: Electronic Docs:
Revised Section 508 Authoring Tool: Authoring Tool:
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Criteria Conformance Level Remarks and Explanations
501 (Web)(Software) – Does not apply to non-web software
504.2 (Authoring Tool)
602.3 (Support Docs) – Does not apply to non-web docs
2.4.6 Headings and Labels (Level AA)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
2.4.7 Focus Visible (Level AA)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
3.1.2 Language of Parts (Level AA)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
3.2.3 Consistent Navigation (Level AA)
Also applies to:
Web: Web:
Revised Section 508
Electronic Docs: Electronic Docs:
501 (Web)(Software) – Does not apply to non-web software
Authoring Tool: Authoring Tool:
504.2 (Authoring Tool)
602.3 (Support Docs) – Does not apply to non-web docs
3.2.4 Consistent Identification (Level AA)
Also applies to:
Web: Web:
Revised Section 508
Electronic Docs: Electronic Docs:
501 (Web)(Software) – Does not apply to non-web software
Authoring Tool: Authoring Tool:
504.2 (Authoring Tool)
602.3 (Support Docs) – Does not apply to non-web docs
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Criteria Conformance Level Remarks and Explanations
3.3.3 Error Suggestion (Level AA)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
3.3.4 Error Prevention (Legal, Financial, Data) (Level AA)
Also applies to: Web: Web:
Revised Section 508 Electronic Docs: Electronic Docs:
501 (Web)(Software) Software: Software:
504.2 (Authoring Tool) Authoring Tool: Authoring Tool:
602.3 (Support Docs)
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Revised Section 508 Report
Notes:
Chapter 4: Hardware
Notes:
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Criteria Conformance Level Remarks and Explanations
402.2.3 Speech Delivery Type and Coordination
402.2.4 User Control
402.2.5 Braille Instructions
402.3 Volume Heading cell – no response required Heading cell – no response required
402.3.1 Private Listening
402.3.2 Non-private Listening
402.4 Characters on Display Screens
402.5 Characters on Variable Message Signs
403 Biometrics Heading cell – no response required Heading cell – no response required
403.1 General
404 Preservation of Information Provided for Accessibility Heading cell – no response required Heading cell – no response required
404.1 General
405 Privacy Heading cell – no response required Heading cell – no response required
405.1 General
406 Standard Connections Heading cell – no response required Heading cell – no response required
406.1 General
407 Operable Parts Heading cell – no response required Heading cell – no response required
407.2 Contrast
407.3 Input Controls Heading cell – no response required Heading cell – no response required
407.3.1 Tactilely Discernible
407.3.2 Alphabetic Keys
407.3.3 Numeric Keys
407.4 Key Repeat
407.5 Timed Response
407.6 Operation
407.7 Tickets, Fare Cards, and Keycards
407.8 Reach Height and Depth Heading cell – no response required Heading cell – no response required
407.8.1 Vertical Reference Plane
407.8.1.1 Vertical Plane for Side Reach
407.8.1.2 Vertical Plane for Forward Reach
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Criteria Conformance Level Remarks and Explanations
407.8.2 Side Reach
407.8.2.1 Unobstructed Side Reach
407.8.2.2 Obstructed Side Reach
407.8.3 Forward Reach
407.8.3.1 Unobstructed Forward Reach
407.8.3.2 Obstructed Forward Reach
407.8.3.2.1 Operable Part Height for ICT with Obstructed Forward Reach
407.8.3.2.2 Knee and Toe Space under ICT with Obstructed Forward
Reach
408 Display Screens Heading cell – no response required Heading cell – no response required
408.2 Visibility
408.3 Flashing
409 Status Indicators Heading cell – no response required Heading cell – no response required
409.1 General
410 Color Coding Heading cell – no response required Heading cell – no response required
410.1 General
411 Audible Signals Heading cell – no response required Heading cell – no response required
411.1 General
412 ICT with Two-Way Voice Communication Heading cell – no response required Heading cell – no response required
412.2 Volume Gain Heading cell – no response required Heading cell – no response required
412.2.1 Volume Gain for Wireline Telephones
412.2.2 Volume Gain for Non-Wireline ICT
412.3 Interference Reduction and Magnetic Coupling Heading cell – no response required Heading cell – no response required
412.3.1 Wireless Handsets
412.3.2 Wireline Handsets
412.4 Digital Encoding of Speech
412.5 Real-Time Text Functionality Reserved for future Reserved for future
412.6 Caller ID
412.7 Video Communication
412.8 Legacy TTY Support Heading cell – no response required Heading cell – no response required
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Criteria Conformance Level Remarks and Explanations
412.8.1 TTY Connectability
412.8.2 Voice and Hearing Carry Over
412.8.3 Signal Compatibility
412.8.4 Voice Mail and Other Messaging Systems
413 Closed Caption Processing Technologies Heading cell – no response required Heading cell – no response required
413.1.1 Decoding and Display of Closed Captions
413.1.2 Pass-Through of Closed Caption Data
414 Audio Description Processing Technologies Heading cell – no response required Heading cell – no response required
414.1.1 Digital Television Tuners
414.1.2 Other ICT
415 User Controls for Captions and Audio Descriptions Heading cell – no response required Heading cell – no response required
415.1.1 Caption Controls
415.1.2 Audio Description Controls
Chapter 5: Software
Notes:
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Criteria Conformance Level Remarks and Explanations
502.3.8 Text
502.3.9 Modification of Text
502.3.10 List of Actions
502.3.11 Actions on Objects
502.3.12 Focus Cursor
502.3.13 Modification of Focus Cursor
502.3.14 Event Notification
502.4 Platform Accessibility Features
503 Applications Heading cell – no response required Heading cell – no response required
503.2 User Preferences
503.3 Alternative User Interfaces
503.4 User Controls for Captions and Audio Description Heading cell – no response required Heading cell – no response required
503.4.1 Caption Controls
503.4.2 Audio Description Controls
504 Authoring Tools Heading cell – no response required Heading cell – no response required
504.2 Content Creation or Editing (if not authoring tool, enter “not
See WCAG 2.x section See information in WCAG 2.x section
applicable”)
504.2.1 Preservation of Information Provided for Accessibility in Format
Conversion
504.2.2 PDF Export
504.3 Prompts
504.4 Templates
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Criteria Conformance Level Remarks and Explanations
602.3 Electronic Support Documentation See WCAG 2.x section See information in WCAG 2.x section
602.4 Alternate Formats for Non-Electronic Support Documentation
603 Support Services Heading cell – no response required Heading cell – no response required
603.2 Information on Accessibility and Compatibility Features
603.3 Accommodation of Communication Needs
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