GI Business Database Solutions

Sample Database - Installation Instructions

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Table of Contents

Setup Overview ................................................................................................................................ 1

The downloaded zip file contains ................................................................................................... 1
Installing the User Interface (front-end) ....................................................................................... 2
Installing Database Tables (back-end) .......................................................................................... 2
Setup for Multiple User Access ................................................................................................... 2
Setup for Single User Access ....................................................................................................... 3
Starting the Database ...................................................................................................................... 3
Runtime Installer ............................................................................................................................. 4
Warranty & Limited Liability Information .................................................................................. 5

IMPORTANT – READ ALL OF THIS DOCUMENT BEFORE INSTALLING THE DATABASE

Setup Overview
The GI Service Call database software (version 3.00) consists of a front-end (user interface) and back-end
(Data Tables) components. This design format provides greater multi-user functionality and performance.

The user-interface (front-end) is installed on each user’s local computer hard drive, using the provided
installer software. (Service Call 3 Setup.exe)

The Database data tables (back-end), are installed manually (see Installing Database Tables). The folder
where you will install the back-end file (Service Call Data3.mdb) depends on how the database is to be used:

• For use by a single user, or multiple users on a single computer. (See Single user Access)
• For shared use by multiple users over a home or business network. (See Multi User Access)

The downloaded zip file contains

• Service Call 3 Setup.exe The database front-end installer
• Service Call Data3.mdb The database back-end tables file
• Install Instructions.pdf Installation Instructions (this document)
• Quick Start.pdf Quick Start Instructions

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Installing the User Interface (front-end)
1. Extract all files from the downloaded zip file to a folder on your computer or network.
2. In the extraction folder, double click the software installer ‘Service Call 3 Setup.exe’ file to start the
install.
3. The installer identifies whether MS Access Database is installed on your PC, and if not will offer to
download and install the FREE Access Runtime from Microsoft. (See Runtime Installer below).
4. On the ‘Welcome to the installer wizard’ panel, accept the recommended install location and
confirm the ‘Place shortcut on desktop’ option is ticked, then click the Next > button.
5. On the software ‘Licence Agreement’ panel read the agreement, and if appropriate select the ‘I
have read this, understand it, and agree to do it’ option and then click the Next > button.
6. Once the software has installed, select the option to ‘Open Readme file when you click OK’, if you
want to read these detailed instructions on how to manually install the database data tables (back-
end).
7. During install shortcuts were added to the Start Menu and your desktop:

8. IMPORTANT: Before starting the database for the first time, the database data table file (Service
Call Data3.mdb) MUST be moved to its permanent store folder, see Installing Database Tables
section.

Installing Database Tables (back-end)

IMPORTANT: Do NOT install any access database component in a replicated folder such as Dropbox,
One Drive, P-Cloud, Google Drive or similar on-line drive. Doing so WILL result in data corruption,
and can damage the database beyond the ability to recover your data.

Information: All user data entered in the database is stored in the database back-end tables file. The
database back-end file MUST reside in a folder that is shared with and accessible to all users of the database.
All users MUST require full read, write, and delete permissions in the database tables’ folder.

Setup for Multiple User Access

Installing the Database back-end data tables file for multi-user access over a local network.
1. Locate or create a shared folder on your network.
2. Ensure all intended database users have full read, write and delete permissions within that folder.
(Generally, all users will already have full permissions in a network folder unless the permissions have been
manually changed – speak to your network administrator if you are unsure)

3. Add the shared folder to your regular back-up regime.

4. Move the file name ‘Service Call Data3.mdb’ (extracted from the zip file), and place it in the shared
network folder you created at step 1.
5. You are now ready to start the database. Follow the instructions in Starting the Database.

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Setup for Single User Access

If the database will be used by a single user, or multiple users on a single PC, the back-end database tables
may be stored in a folder on the local hard drive.
1. Locate or create a new folder in which to store the database back-end tables file. (Ensure the folder
is added to your regular back-up regime.
2. Move the file ‘Service Call Data3.mdb’ into the folder you created at step 1.
3. You are now ready to start the database. See instructions in Starting the Database.

Starting the Database

1. Install the database front-end in accordance with the ‘Installing the User Interface’ instructions.
2. Use the Start Menu or the ‘GI Service Call Database’ shortcut on your desktop to start the database.
3. The first time the database starts you will be prompted for the location of the data tables file.

4. Click ‘OK’ and using the Windows Browser navigate to the folder containing the Database Tables file
(Service Call Data3.mdb). Double click on the file name, or select the name and then click ‘OK’.

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 5. The Windows browser will close. Wait a few moments whilst the database links the back-end tables
file.
6. Perform these steps on each user’s computer. Ensure all users are linked to the same back-end data
tables file.

Runtime Installer
The GI Service Call Database software requires Microsoft Access Database program to operate. If the
Microsoft Access Database program is not detected on your PC by the software installer, you will be advised
and asked if you wish to install the free version of the Access Runtime database program from Microsoft.

Note: Do NOT install Runtime Access Database program if you already have ANY full version of Microsoft
Access Database installed on your computer.

To install Microsoft Access Runtime Database, click the ‘Download & Install’ button and wait whilst MS
Access Runtime is being downloaded and installed. This may take several minutes.

Once Access Database has been installed, the installation process will continue as usual. See Installing the
User Interface for further information.

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Warranty & Limited Liability Information

END USERS LICENSE AGREEMENT

**PLEASE READ BEFORE INSTALLING OR USING THIS SOFTWARE**

BY USING THE SOFTWARE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS END USER LICENCE AGREEMENT,
UNDERSTAND IT AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOU ALSO AGREE THAT THE LIMITED
WARRANTY IS THE COMPLETE AND EXCLUSIVE STATEMENT OF AGREEMENT BETWEEN THE PARTIES AND SUPERSEDES
ANY AND ALL PROPOSALS OR PRIOR AGREEMENTS, ORAL OR WRITTEN, AND ANY OTHER COMMUNICATIONS BETWEEN
THE PARTIES RELATING TO THE SUBJECT MATTER OF THE WARRANTY OR LIABILITY. IF YOU DO NOT ACCEPT THE
LICENSE TERMS AND CONDITIONS SET OUT IN THIS END USERS LICENCE AGREEMENT, DO NOT INSTALL, OPERATE OR
OTHERWISE USE THE SOFTWARE.

This software and accompanying written materials (if any) including instructions for use are provided "as is" without
warranty of any kind. GI Business Database Solutions does not warrant, guarantee, or make any representations
regarding the use, or the result of using the software or written materials (if any) in terms of functionality, correctness,
accuracy, reliability or otherwise. The entire risk as to the performance of the software and the accuracy of results,
reports or other information provided by the software is assumed by you. If the software or written materials are
defective, you, and not GI Business Database Solutions or its owners, distributors, agents, or employees, assume the
entire cost of all necessary servicing, repair or correction. Under no circumstances and under no legal theory, tort,
contract or otherwise shall GI Business Database Solutions nor anyone else who has been involved in the creation,
production or delivery of this software be liable to you or any other person for any direct, indirect, consequential or
incidental damages of any character including without limitation damages for loss of goodwill, work stoppage,
computer failure or malfunction, or any and all other commercial damages or losses arising from the use of this
software. In no event will GI Business Database Solutions be liable for any damages in excess of the amount GI Business
Database Solutions received from you (if any) for the software even if GI Business Database Solutions shall have been
informed of the possibility of such damages or for any claim by any third party for any reason whatsoever regarding
the installation or use of this software.

This is the only warranty of any kind, either express or implied, including but not limited to the implied warranties of
merchantability and fitness for a particular purpose, that is made by GI Business Database Solutions on this software.
No oral or written information or advice given by GI Business Database Solutions, its owners, distributors, agents or
employees shall create any further warranty or in any way increase the scope of this warranty and you may not rely
on any such information or advice.

You, the end user, is responsible for the maintenance and the security of your computer systems and in particular the
confidentiality and privacy law requirements relating to any information you have entered into the software. You, the
end user, is responsible to make regular backups of the software and any data entered into or relating to the software.

You acknowledge that you are not entitled to any support for the software except for reasonable installation support
the first time you install the software. Such support will be provided to you in a manner determined and at the absolute
discretion of GI Business Database Solutions.

You acknowledge and warrant that prior to purchasing the open source version of the software that you satisfied
yourself as to the fitness of the software for the purpose to which you intend to put it and that you did not rely upon
any representation made by GI Business Database Solutions which is not expressly stated in this agreement or upon
any description, illustration or specification contained in any document including catalogues, web pages, advertising
or other publicity material produced by GI Business Database Solutions.

The license granted herein is not a sale of the original software or a copy of the original software. Title ownership rights
and intellectual property rights in the Software shall at all times remain with GI Business Database Solutions. In

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consideration of a payment (if any) which you paid for this product GI Business Database Solutions grants you, the
licensee, non-exclusive rights to install and use this software on a single computer at a single location.

You acknowledge that you must not sell, transfer or otherwise distribute the software, or any part or coding contained
in the software, to another person or entity and further that you shall fully indemnify GI Business Database Solutions
against all liabilities, costs and expenses which GI Business Database Solutions or its distributors, agents, or employees
may incur as a result of a breach of the provisions of the agreement by you, or permitted by you. Further, to the extent
permitted by law, you fully indemnify GI Business Database Solutions against all liabilities, costs and expenses resulting
from any legal action taken by a third party against GI Business Database Solutions arising from your use of this
software or any use permitted by you.

The Software is not fault-tolerant and is not designed manufactured or intended for use or resale as on-line control
equipment in hazardous environments requiring fail-safe performance. Accordingly, GI Business Database Solutions
and its suppliers specifically disclaim any express or implied warranty of fitness for High Risk Activities

This agreement represents the complete agreement concerning the use of this software. If any provision of this
agreement is held to be unenforceable such provision shall be reformed only to the extent necessary to make it
enforceable. This agreement shall be governed by the laws of Victoria Australia excluding conflict of law provisions
(except to the extent applicable law if any provides otherwise). The application of the United Nations convention of
contracts for the international sale of goods is expressly excluded.

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