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    LEP Solar

    Uploaded by

    rowansaleh7

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    LEP Solar

    Uploaded by

    rowansaleh7
    5 views7 pages

    Copyright

    © © All Rights Reserved

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    PDF, TXT or read online from Scribd

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    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    5 views7 pages

    LEP Solar

    Uploaded by

    rowansaleh7

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 7

    Solar script

    Hello (Name)?

    Oh yes hi (Name).

    This call will be quick because it may not apply to you.

    We're calling because you received a notice in May about a 22% increase in your power
    bill.

    Did you get a chance to read about the changes in 2024?

    Edison and LADWP are raising rates to maintain the electric grid.

    We're calling because you might qualify to switch to a new electricity provider for [City
    Name]

    How much do you pay for your electricity monthly? (must be over $140)
    (if you pay over$140 per month for the electricity bill)

    Okay, so it seems like you would qualify for a consultation and assessment.

    (HIT LIVE TRANSFER) - (This will give the Verifications time to connect so you don't keep
    the homeowner waiting after final qualifications.)

    Qualification

    Just to confirm, you are the homeowner of (Address) correct?

    Okay great, I have our verifications manager here. They tell you a little more about the
    program.

    VM: HELLO, This is [Verifications Manager Name],

    Cold Caller: Hi [Verifications Manager Name], I have Jennifer on the phone.

    Their average bill is 300, they would like to see if they can get approved for the program

    If the Verifications Manager is Unavailable move to the next step.


    When is a good time to call you back to go over the program?

    Okay, I will call you back at that time and introduce you to our verifications manager
    who can go over the details of the program.

    Thank you for your time, have a good day!

    (Add Notes: Current Bill + call back time and any additional details like questions that
    they have. )

    If the lead has questions that you don't know how to answer, you can make a 3-way call
    to get a manager on the phone to help answer more questions.

    IMP INFO ASKED BY OWNERS

    If the owner asks about the website?


    The program is on the IRS (internal revenue service )website under the Clean
    Residential Energy credit
    -if the owner asks us who are you or who are you working with/name of
    company?
    Local Energy Partners
    -If the owner asks who's the new utility provider? Everbright
    Where are you located ? California – Los Angeles - grand hills
    From where did you get my info? Public records
    Objections: Not interested
    I completely understand, just to let you know, this program is ending very soon because utility
    companies are changing their incentive programs. Currently, the program allows you to reduce
    your bill without any out-of-pocket cost. It will only take 5 minutes with our specialist to see if you
    qualify for this program.

    I have had someone out before & can't get it on my roof.


    How long ago was that? (Response) Okay, so we actually use much more modern methods of
    installation. Some of your neighbors felt the same way, but what they found was that we can do
    Installations that previously weren’t possible which is really good news for people like yourself..

    Can you tell me how much this would cost?


    There are huge tax incentives and rebates to go solar right now - so luckily for you, if your home
    qualifies it would be zero dollars out of pocket and a simple switch to a solar bill instead of a
    utility bill.

    I can’t afford it right now.


    As long as you get approved, we don’t need any extra money from you - our program allows
    you to get installed without taking any money out of your pocket. (Explain again) Can you just
    quickly confirm your address for me, please? (Confirm Address).

    I completely understand it’s a very busy time of the year - with this current government-
    subsidized program, there’s actually no upfront cost or installation fee so of course
    everyone wants to get involved which makes us extremely busy as well… I’m sure you’d
    agree that if could swap over to a lower power bill without taking any money out of your
    pocket that would be a good use of time right?

    I talked to my husband/wife - not interested.


    I completely understand and that’s exactly why we’re coming around because with this
    campaign there’s actually no upfront cost or installation fees so people who originally couldn’t
    take advantage of solar can now look into it. If we can’t find a solution for you then we’ll
    shake hands and move on to your neighbours as we actually have quite a few bookings in
    that area, but if we can find a solution for you that’s going to save you heaps of money I’m
    sure you’d be happy at least looking into it, correct?

    Looked into it in the past - not for me.


    This program is very different from previous ones because it’s supported by Government
    subsidies. All that happens, if you are eligible, is your electricity will come from renewable
    sources instead of the Power Grid. That’s why it doesn’t cost you anything extra now
    because the Government wants to reward people for switching to Renewables like Solar. If
    you do get approved, you simply swap over, your upfront solar install costs are covered, and
    you start saving money from day one. Does that make sense?
    Why Do you Need my Credit Score?

    Great question! It determines what programs you qualify for. It’s the same as when they ask you

    for your credit when you sign up for your utility company.

    Are you a scam?


    How would I be scamming when I’m the one Helping you reduce your
    bill cost a scam is someone who is looking to steal your money not
    save it for you

    SOLAR QUALIFICATIONS🔋🏡

    -We accept HO who pays over $140+


    -We work on residential properties only
    -We accept HO who are interested but they need us to help them fixing the roof
    -We deal with Homeowners only no renters
    -We deal with HO that already have own the panels and pay over than 200$/m
    -We don't deal with HO who are moving or putting their property on sale
    Important Notes

    1- Let's Avoid the use of fillers!


    -Using fillers and vocalized pauses can make You sound less professional.

    -Eliminating fillers and vocalized pauses helps in delivering a message


    clearly and effectively.

    Note: Callers who speak confidently and without hesitation come across
    as more knowledgeable and trustworthy.

    Examples of fillers and vocalized pauses you must avoid:

    -Basically
    -You know
    -Essentially
    -Actually
    -Like
    -Frankly
    -I mean

    -Uh
    -Um
    -Ah
    -Ugh
    -Mmm

    2- When opening a call, don't start off with "Good


    morning/afternoon/evening." Instead, just say "Hey!" or "Hi!"
    and the contact's first and last name to create familiarity!

    For example: "Hi, John Smith?" (wait for the "yes" response). Then,
    continue with your script.
    Don't ask people, "Am I talking to John Smith?" Just say "Hey!" or "Hi,
    John Smith?" (wait for the "yes" response). Then, say, "This is *your
    name*)..." and continue with your script normally..
    3- Be very straightforward!
    Don't ask people how they are doing or how their day is. You are cold
    calling to offer them a program, and most people don't want to waste their
    time. They want to get straight to the point.

    4- Do not skip the name of the street when you are calling
    someone. Giving people the street name gives us credibility, and people
    trust us more."

    5- Do not transfer a call if the contact pays LESS than $140 per
    month on ELECTRIC ONLY. Ask them how much they pay in the winter,
    how much they pay in the summer

    6- Do not transfer a call/set an appointment if the contact hasn't


    told you how much they pay or if they are homeowners or not.
    Always make sure you gather that information. Your job is to determine if
    these people prequalify for the program, and high bills and homeownership
    are both prequalification.

    7- Always sound confident and friendly from the beginning


    till the end of the call to grab the seller’s attention.

    8- Make sure you’re always carefully listening to what the


    seller is saying, as they can give out information without you
    asking as well as for them to feel that they don’t repeat themselves

    9- Always build a rapport with the owners!

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