Cable Gateway Pro

KAON CG2200

Quick Setup Guide

 Before you get started

Please wait for your confirmation from us that

your Cable (HFC) broadband service is active.
If at any point you’re asked for your modem’s MAC
or Serial Number, you’ll find these printed on the
sticker found on the base of your modem.

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Get to know your modem
Light State Meaning

Power On Modem is turned on

Off Modem is turned off or has no power supply
DS On Modem is receiving data from the Cable network
POWER
Blinking Modem is searching for downstream channel or a firmware upgrade is in progress
DS
Off Modem has no power or it cannot connect to the Cable network
US On Modem is sending data via the Cable network US

Blinking Modem is searching for upstream channel or a firmware upgrade is in progress ONLINE

Off Modem has no power or it cannot connect successfully to the cable network WiFi 2.4GHz

Online On Modem is registered to the Cable Network and fully operational

WiFi 5GHz

Blinking Modem is booting up

ETH1
Off Modem is not registered/online on the cable network
ETH2
WiFi On 2.4GHz or 5GHz WiFi network enabled
Blinking Network activity ETH3

Off 2.4GHz or 5GHz WiFi disabled ETH4

Eth On An ethernet device is connected to the corresponding ETHERNET port TEL1

Blinking Network activity

TEL2

Off No ethernet device detected

Tel On Netphone (VoIP) service available
Blinking Phone in use WPS

Off Netphone (VoIP) service not available

WPS Press this button to enable WPS Mode when connecting compatible devices

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 Set up your Cable Gateway Pro
1. Connect the Coax cable from your Cable wall outlet to the CABLE IN
connector on the back of your modem.

2. To connect a computer via Ethernet, use an Ethernet cable to connect

IMPORTANT:
one of the LAN ports on the back of your modem to your computer’s Secure Coax Cable tightly
Ethernet port. A loose Coax cable causes
performance issues.
Make sure the Coax cable
3. To connect a phone handset to use with your Netphone (VoIP) service, is secured tightly at both
ends.
plug your handset into the TEL 1 port on the back of your modem.

4. Connect the supplied power cable to the 12V IN port on the back of your
modem and plug the other end into an available electrical outlet. Make
sure the electrical outlet is turned ON.

5. Wait for the POWER, DS, US, ONLINE and WIFI 2.4G/5G lights on the front
of the modem to illuminate and stop blinking. If you have computers
connected via Ethernet cable, the corresponding ETH light will also
illuminate.

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 Phone Cable
3 TEL1

TEL2

2 LAN1

Ethernet
LAN2 Cable Computer Phone Handset

LAN3

LAN4

RESET

Cable Socket Power Socket

Coax Cable
1 CABLE IN

4 12V IN

Power Cable

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 WiFi (Wireless) Setup
Your modem’s WiFi has been pre-configured.
You’ll find the WiFi network name (SSID) and
password printed on the barcode sticker on the
base of your modem.
1. Make sure that WiFi is enabled on your
computer, tablet, smartphone or other WiFi
device.
2. View the list of available WiFi networks on
your WiFi device and select the network that
matches the network name on your modem’s
sticker.
3. Enter the WiFi password exactly as printed on
the sticker.

Your modem broadcasts 2 WiFi signals on

different frequencies. We recommend using the
5Ghz network to enjoy the best performance
possible. If your device(s) can’t connect to the
5GHz network, try connecting to 2.4GHz instead.

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WiFi Customisation
To change the default name and password for the WiFi
network(s), follow the steps below.
1. On a computer that’s connected to your modem via
Ethernet or WiFi, open your web browser and go to
http://192.168.0.1. Log in with the default username
“admin” and password “admin”.
2. Select either 2.4GHz or 5GHz. If your devices are
compatible, we recommend connecting to 5GHz WiFi as it
delivers better performance.
3. On the Radio screen, make sure Wireless is set to Enabled.
4. Select Primary Network and then change the SSID to
whatever you’d like the name of your WiFi network to be.
5. For security, we recommend setting WPA2 Encryption to
AES. Change the Password to whatever you’d like your WiFi
password to be.
6. Click Apply to finish. You can now connect WiFi devices
using your new WiFi settings – you may want to write them
down for easy reference in the future.
Note: If your have older WiFi devices that have difficult
connecting, you may need to enable WPA PSK in your WiFi
settings.

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 Router Security Settings
If desired, you can change your modem’s What if I forget my details?
administrative username and password. This can If you ever forget your custom login details, you
be handy if you have tenants or meddling teens can factory reset the modem to return it to the
and you don’t want them to change your modem default settings. However, you will also lose all
settings. other custom settings, so you’ll need to set up
Simply select Status > Security. You can change your modem again.
the username (user ID) and/or password on this
screen. Internet address http://192.168.0.1

Default username admin

Default password admin

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Lights to look out for POWER

WPS
DS

If both the US and DS lights are BLINKING and the Online light is US
POWER
ON, your modem is upgrading its firmware. You don’t need to
do anything; simply wait for the upgrade to complete. ONLINE
DS
POWER
TEL2

If both the US and DS lights are BLINKING but the Online light is US
WiFi DS
2.4GHz
TEL1

OFF, your Cable service may not be fully activated on our end.
Make sure you’ve received a confirmation from us advising that ONLINE
WiFi
US5GHz
ETH4

your Cable service is active, or call us for assistance. ETH1

ONLINE
WiFi 2.4GHz
POWER
ETH3

We’ll need your modem’s MAC and Serial Number to investigate

ETH2
WiFi
WiFi 5GHz
2.4GHz
DS
- these are printed on your modem’s barcode sticker.
ETH2

ETH3
ETH1
WiFi
US5GHz
ETH1

ETH4
ETH2
ETH1
ONLINE
WiFi 5GHz

TEL1
ETH3
ETH2
WiFi 2.4GHz
WiFi 2.4GHz

ETH4
TEL2
ETH3
WiFi 5GHz
ONLINE

TEL1
ETH4
ETH1
US

TEL1
TEL2
ETH2
WPS
DS

TEL2
ETH3
POWER

ETH4
WPS

TEL1
WPS

TEL2

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 Warranty Info
1. How to claim under the warranty and your rights equipment has already been paid for, you will not be entitled
1.1 In order to claim under the warranty, you should contact to a refund.
us to advise that you wish to claim under the warranty and 1.4 The warranty does not apply to faults caused by any of the
answer any questions we have. We will assess whether you following (Non Covered Events):
are eligible to claim under the warranty and determine, at our a) any equipment not supplied by us;
option and in accordance with any specific terms that apply
b) any interference with or modification to the equipment or a
to the relevant equipment, whether to repair or replace your
failure to use it in accordance with instructions; or
equipment, or provide a credit.
c) damage caused by you or someone who has used the
iiNet:
equipment (for example misuse or exposure to liquid or
Phone: 13 22 58
excessive heat); or
Email: [email protected]
d) an external event (for example a fire or flood).
Westnet:
Phone: 1300 786 068 1.5 If on inspection of the returned equipment we determine
Email: [email protected] that the fault was caused by a Non Covered Event, you will
be charged for the original equipment (or if the original
equipment has already been paid for, you will not be entitled
1.2 If we determine that your equipment needs to be returned,
to a refund) and the replacement equipment, unless:
you will be sent replacement equipment and a return freight
bag in which to return the faulty equipment. a) you have not used the replacement equipment;

1.3 If the faulty equipment is not returned to us, with all cables, b) and you return it to us in its unopened packaging, in which
accessories and components, within 21 days of you receiving case, you will not be charged for the replacement equipment.
the replacement equipment and return freight bag, you will 1.6 The repair or replacement of equipment may result in loss
be charged the full price for the purchase of the equipment of data (such as loss of telephone numbers stored on your
that we sent to you, plus any shipping costs relating to handset).
the prepaid satchel that was sent to you. You will also still
be charged for the original equipment and if the original

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Warranty Info
1.7 Goods presented for repair may be replaced by refurbished 2. Warranty Period
goods of the same type rather than being repaired. Purchase: 24 Months
Refurbished parts may be used to repair the goods. If your
2.1 You must notify us of the fault with your equipment within
equipment is replaced with refurbished equipment, the
the applicable Warranty Period (beginning from the date you
warranty applies in relation to that refurbished equipment
purchased the equipment)
from the remainder of the original Warranty Period or thirty
days, whichever is longer. 2.2 We will repair, replace or provide credit for faulty equipment
provided by us at no cost to you, if you notify us of the fault
1.8 The benefits given to you by this warranty are in addition to
within the applicable Warranty Period.
other rights and remedies you may have at law.
2.3 However, we will charge you for the repair or replacement of
1.9 Our goods come with guarantees that cannot be excluded
faulty equipment, if the fault was caused by a Non Covered
under the Australian Consumer Law. You are entitled to a
Event.
replacement or refund for a major failure and compensation
for any other reasonably foreseeable loss or damage. You are 2.4 If we decide to repair the equipment, you must give us
also entitled to have the goods repaired or replaced if the sufficient information to assess the fault, including allowing
goods fail to be of acceptable quality and the failure does not us to test your personal computer.
amount to a major failure.
1.10 This warranty is given by iiNet Limited (ACN 068 628 937) of
1/502 Hay Street, Subiaco, WA, 6008. You can contact us on
13 22 58 or via email to [email protected] if you have any
questions regarding this warranty.
1.11 Latest Warranty Information: http://www.iinet.net.au/
about/legal/pdf/general-equipment-warranty.pdf

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 Having trouble?
If you find you can’t get online after following
these instructions, please give our friendly
support team a call and we’ll be happy to help.

iiNet Support Westnet Support

Available 24/7 Available 24/7
13 22 58 1300 786 068
ACN 068 628 937 [email protected] [email protected]