Viviana Lau

+1-415-343-5289
[email protected]
_________________________________________________________________________________________________
SUMMARY:
Skilled Quality Assurance professional with over ten years of experience in manual testing and two years and half in
automation. Working in either a collaborative or independent environment to help identify and solve QA defects.
Experience in analyzing requirements, creating test plans, design and developing test cases. Extensive knowledge of
Quality Assurance methodologies and strategies with a better understand of SDLC. Experience in working with Agile,
SAFe and Waterfall teams. Expertise in Smoke, Functional, GUI, CATO, UAT and Regression Testing

SKILLS:
SQL queries (1 year); Ajax; HTML; XML., Jira, Bugzilla, Quality Center, Gemini and Visual Studio, TFS (Azure DevOps
Test Plan), SSH Firebug, Itools, XCode, Android Studio, Strong knowledge of SDLC (Software Development Lifecycle),
Agile and Scrums, Selenium IDE (1 year), Appium (beginner), Web Automation Mabl, GDS systems (Sabre, Worldspan,
Apollo, Galileo and Amadeus), Cross platform testing (Mac/Windows), POS systems, native, web and hybrid application
testing for mobile, IPSW, Sideloading, Wiki, Browserstack, Trello, Notion, GitHub, Figma and Quase.

EXPERIENCE:

Ilumivu, South Caroline, Remote July 2022- Jan 2023

Senior QA Engineer

 Responsible for creating QA methodology for the whole QA department

 Supervised qas and developers from Costa Rica
 Created test cases and tested Cardiogram application, in IOS/Android native apps, collecting data from WearOS
(apple watch, Garmin, Pixel, Fossil and Fitbit)
 Used XCode, android studios to tail logs and emulators for lower mobile version
 Tested New native code against new webcode
 Used Arsana (Atlassian) application for user stories and bug tracking
 Documented qa process for new comers
 Setting up Appium framework
 Participated in bug backlog issues and tried to resolve customer support and any other issues

Kalkomey Enterprise. LLC, Dallas, TX Jan 2021 – Mar 2022

QA Automation

 Worked in the Agile team

 Automated test cases for each sprint in Mabl
 Used Redmine as the bug defect tool
 Participated in the morning Development scrums meetings, sprint planning, retrospective
 Created and executed manual functional test cases created based on the user stories
 Performed compatibility browsing testing using Mac
 Tested AMS tool that is distributed to different applications.
 Helped identifying root and cause of customer support defects

Abbott Labs, Frisco, TX (Contract) April 2020 – Dec 2020

Senior Mobile QA Engineer

 Worked on the Sustain team

 Executed compatibility testing for different mobile devices and OS versions
 Verified mobile device settings were working as supposed to with the application
 Tested NFC and Bluetooth enable Sensors with devices to make sure the BLE package were transferring to the
receiver
 Wrote and executed test cases for the native application
 SME for the new and old features that hadn’t been out to the public yet
 Upgraded and Downgrade (Sideloading) OS for devices using IPSW and Android Flash Tool
 Flashed Android OS
 Trained junior level qa’s
 Updated automation test cases in Appium
AT&T Cybersecurity, Richardson, TX (Contract) Dec 2019 – Mar 2020
Software Test Engineer

 Automated test cases in Production Environment for Android and IOS

 Used ADP (automation development platform) and Perfecto for automation scripts
 Used Perfecto to search for Xpath and Class to generate on ADP
 Tested SSO for native application in IOS in Production environment
 Registered new SIM Cards and verified authentication and authorization were correctly
 Created test cases, from user stories, test cases planning, grooming sessions
 Jira Align/Agile Craft to perform test cases planning, grooming sessions
 Experienced in Scaled Agile Framework (SAFe) and actively engaged in solution development on the Team level
 Demoed user stories and defects after each Sprint to be certified
 CATO testing
 SME for the Production support escalation
 Certified Test Cases for Production and participated of Production Deployment

MealSuite, Carrolton, TX Feb 2019 – Oct 2019

QA Analyst

 Implemented QA Process with the Project manager

 Testing POS and menu system for Retirement Facility
 Android and IOS emulators using Browserstack and real devices
 Create and maintain Test Suites, test cases using TestRail
 Used Jira as a bug tracker
 Execute manual test cases for all the different apps in different mobile platforms and web
 Tail android logs using Abd logcat and using Android Studios
 Tail IOS logs on XCode
 Used AppCenter to get the new SDK for android and IOS
 Manage weekly scrum meetings
 Prioritize and assign bugs for developers
 Learned simplified JavaScript for Protractor selenium Web driven (1 month)
 Participate biweekly on Retrospective sessions and Sprint Planning
 Writing a “How to “on Windows cloud

Vertical Computer Systems (VCSY), Richardson, TX Aug 2017– Feb 2019

QA Analyst

 Jira administrator for the QA Department

 Provide build-in customization and third party (XRAY) add-ons to extend Jira functionality as need
 Configured labels, custom workflows, configure fields, screens and schemes
 Administrate Atlassian products
 Give access or deny to employees
 Implement QA Process
 Create and maintain Test Suites
 Create and execute manual test cases for all the different apps in different mobile platforms, windows and web
 Skilled in Automation using Appium (6-month experience)
 Downloaded all the tools necessary for Appium
 Tail android logs using Abd logcat
 Using Eclipse as the main tool for Appium as of now
 Writing automation regression test cases for android (beginner level)
 Manage weekly scrum meetings
 Prioritize and assign bugs for developers

CED Inc, Irving, TX Aug 2016 –Jan 2017

QA Analyst

 Created sprint QA level of effort estimates and ensure completeness and accuracy
 Lead the testing effort, schedule and work flow
 Issued Resolution, and escalation to management if necessary
 Assigned work for offshore team
 Assessed the progress and effectiveness of the testing effort
 Participated in backlog grooming, sprint planning, daily scrum and retrospect sessions
 Provided input for QA level of effort estimates
 Designed manual test cases and test sets
 Created requirements and function coverage metrics
 Participated in the creation of the test execution schedule
 Defined and document the test conditions
 Tested execution, analysis and reporting
 Prepared for test execution, including creation of test data grids
 Identified and documented problems found during test execution
 Documented results – execution status, logic coverage, etc.
 Added new procedures “HOW TO “on wiki pages

Switch Commerce, Irving, TX Jan 2015 -Jul 2016

QA Engineer

 Tested Android, IOS mobile and tablets hybrid applications

 Installed SDKs, ADB, XCode on Mac and PC
 Used adb logcat to get android logs
 Performed penetration testing using OWASP for websites and web API
 Comfortable with Mac and PC
 Performed regression, penetration, smoke, functional, Ad- Hoc, cross browsing testing for different platforms on Mac,
Windows, mobiles and tablets
 Basic knowledge of SQL queries
 Tested End to End application for mobiles and web
 Created test cases
 Use Jira as a defect tracker, test cases and sprints planning
 Wrote Release Notes for each sprint
 Tested EMV (Visa and MasterCard) for ATM machines
 Automated regression test cases in Selenium IDE (1-year experience)
 Daily Scrum meetings
 Code Management System – SVN repository

PepsiCo – Frito-Lay, Plano, TX June 2013- Jan 2015

QA Analyst

 Performed testing on a native application running on versions 6.0, 7.0 and 7.1 for the
 IPAD that will be deploy nationwide
 Performed functional, user acceptance, smoke, Ad- Hoc, data validation, and regression testing for native application
 Tested the performance of the applications on wireless network connections for 3G/4G and LTE connections
 Worked with Business Analysts to ensure business requirements are met by established deadlines
 Created test cases and documented defects in HP Quality Center based on the functional requirements and design
documents
 Reported defects in weekly meetings
 Use Agile and Waterfall methodologies
 Experience with SDLC

Google Inc., Mt. View, CA Nov 2012- Nov 2012

QA Engineer

 Performed Quality Assurance analysis of Microsoft Office on Chrome books, making sure chrome book is functioning
the same as Microsoft
 Experience with SDLC

Questus Inc., San Francisco, CA Nov 2012– Nov 2012

QA Engineer
 Performed testing of mobile website across selected mobile devices and tablets running the android and IOS systems
 Created test cases based on the functional requirements
 Agile Environment
 Experience with SDLC

Amazon, San Francisco, CA Apr 2012 – Sept 2012

Mobile QA Engineer
• Tested native application running on Amazon Cloud MP3 Player for the Kindle Fire Android Tablets and Mobile
devices to support the launch of Kindle Fire HD.
• Performed functional, smoke, Ad –Hoc, regression, BVT, and performance testing
• Supported Kindle Fire – 2.3 gingerbread OS; Kindle Fire HD – 4.0 ice cream sandwich OS, Samsung Galaxy S3 –
android 4.1 jelly bean; Droid X – 2.3 gingerbread; Google Nexus 7 tablet – android 4.1 jelly bean and Motorola XOOM
tablet – android 3.0 honeycomb
• Performed wireless network for 3G and 4G connection testing
• Using Jenkins to get the new APK
• QA included localized testing for Germany, Italy, China, Spain, France and Japanize markets for the Amazon
Cloud MP3 player
• Documented defects in Jira for reporting, used Android Debug Bridge (ADB) for debugging, and Jenkins to flash a
new SDK
• Participated in daily Agile Scrum meetings
• Experience with SDLC

Zynga Corporation, San Francisco, CA Jul 2011 – Jan 2012

Localization QA Coordinator

 Managed the coordination of updates for Mafia Wars with local team leader in Glasgow responsible for five foreign
languages
 Created localization test cases and daily update reports
 Responsible for bug triage and participated in Agile Scrum meetings
 Experience with SDLC
 Added new procedures “HOW TO “on wiki pages

QA III Jun 2011-Jul 2011

 Game tested Farmville and Cityville for the Brazilian Market
 Ensured context and correct translation of game properties as along with cross browser testing in FF, IE, Chrome and
Safari for Windows 7 and Mac OS
 Use of Jira for reporting and prioritization of defects
 Participated in daily Agile Scrum meetings

Delivery Agent, San Francisco, CA Apr 2010 – Mar 2011

QA Engineer

 Responsible for black box testing ecommerce web UI applications, email content, and Ajax platform
 Tested marketing emails for verification of tracking and promo codes, promotions, and for other defects
 Worked closely with team members to track and troubleshoot defects found using Gemini for reporting and
prioritization of errors
 Performed cross browsing, functional, smoke, regression testing using multiple browser (IE 6, FF, chrome, safari, and
opera) running on Windows and Mac OS
 Created test cases based on functional requirements and design documents
 Managed content update for Console to support promotions, upsells, and cross sells
 Waterfall and Agile environment
 Experience with SDLC

IronKey, Mt. View, CA Jul 2009 – Jan 2010

Functional QA Engineer

 Responsible for regression testing of Windows applications, and cross browser testing for IE, FF and Chrome
 Tested application in different Windows OS including: Windows 3.2, 3.1, 95 SP1,
 2000, XP Professional x64 and x32, and Vista)
 Ran test cases for new features using regression, smoke, acceptance testing
 Performed QA test on Sales Force CMS application for its functionality with data applications such as USB flash
devices, shared drives, embedded devices connections using Single Sign on (SSO) with Windows applications
 Use of Bugzilla for defect reporting,
 Reviewed product requirements/specifications
 Participated in daily Scrum meetings
 Agile environment
 Experience with SDLC

Rearden Commerce, Foster City, CA Jul 2007 – Nov 2008

QA Travel Engineer

 Responsible for black box testing of web UI applications that interface with Global Distribution Systems (GDS
systems), and Ajax platform testing
 Performed cross browsing, functional, smoke, regression testing for IE 6, FF, chrome, safari, and opera running on
Windows and Mac OS
 Use of Jira for defect reporting
 Created test cases and test plans from functional requirement documents
 Participated in QA testing from the concept requirement phase to the validation phase of an application
 Basic automation exposure using Fiteness and Quick Test Pro (QTP)
 Experience using Quality Center to test new features and regression existing functionality
 Use SSH as a debug tracker
 Run SQL queries to identify active and inactive user accounts
 Participated in daily Scrum meetings.
 Waterfall environment
 Experience with SDLC

EDUCATION AND CERTIFICATIONS:

Universidade Anhembi Morumbi - Sao Paulo, Brazil
BA in Hospitality
Dallas Community College – Dallas, TX
Web Designer Certification (Dreamweaver)

LANGUAGES:
Portuguese, BR (native) – speak, read and write