Pearson LCCI

English for Business

Level 1
Thursday 6 April 2017 Paper Reference

Time: 2 hours ASE1041

Complete the details below in block capitals.
Candidate name

Centre Code Candidate Number

Candidate ID Number
Number of additional sheets
handed in

You do not need any other materials.

Instructions
• Do not open this examination paper until you are told to do so by the supervisor.
• Use black/blue ink or ball-point pen.
• Ensure your answers are written clearly.
• Fill in the boxes at the top of this page with your candidate name and number, centre
code and your candidate ID number.
• Write your answers in the spaces provided on the question paper.
• 
If you need more space, use the additional sheets provided. Write your name, candidate
number and question number on each sheet and attach them to the inside of your
question paper. State, on the front of your question paper, the number of additional
sheets attached.
• When you finish, cross through any rough notes and preparatory work.
• Answer all questions. EXAMINER’S QUESTION
USE ONLY No

Information 1
• T he total mark for this paper is 100.
• There are four questions in this question paper. 2
• The marks for each question are shown in brackets
3
– use this as a guide as to how much time to spend on each question.
• There is credit for correct spelling, punctuation and grammar. 4
• You may use an English or bilingual dictionary.
TOTAL
Advice
• R ead each question carefully before you start to answer it.
• Check your answers carefully if you have time at the end. Turn over

*P55691A*
P55691A
©2017 Pearson Education Ltd.

1/1/1/1
 Answer ALL questions.
1 Situation
Last week you left your job at RedGreen Systems. You worked there for four years and
made lots of good friends. On your last day at RedGreen Systems your colleagues
bought you dinner and gave you a wonderful present.
Task
Write a letter to your old colleagues at RedGreen Systems thanking them for the
present, and say why it was such a perfect gift for you. Say what you enjoyed about
the dinner. In addition, tell them what your new job is like and what you have to do.
Address for RedGreen Systems: Blackbird Retail Park, Oxford, OX34 8FG
Write your letter of between 150 and 200 words in the space below.
(30)

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 You may continue writing your letter below.

(Total for Question 1 = 30 marks)

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2 Situation
You have heard some co-workers at your company discussing different working hours
and you are interested in finding out more. In a business magazine you find an article
called ‘Is flexible working for you?’.
Task
Read the article entitled ‘Is flexible working for you?’ and decide whether the
following statements are TRUE or FALSE. Then write only the words or phrases from
the passage that support your answer. Do not write more than six support words
for each answer. You will lose marks if you write more.
Note: Answers are usually in two parts. You may need to look in different parts of the
passage to find the support words you need.
(30)

Is flexible working for you?

Are you a morning person? An evening person? Are you a working parent? Do you have a
busy rush hour commute?
If you answered yes to any of the questions above, you may have already thought about
changing your working day. Indeed, people are having conversations about this in many
countries around the world.
Instead of being at work during the normal working day, with flexible working you can
change the hours you work. This doesn’t mean that you can just arrive and leave whenever
you want to; you must agree it first and you cannot do something different every day.
Some people ask for flexible working to spend more time with their family. If employees
have young children, they often want to be able to take them to nursery or school, and
watch them in performances. From an employer’s point of view, a happy parent often
makes a happy employee! A recent survey of parents by Century magazine showed that
working parents were more likely to enjoy their jobs if their employer was ‘family-friendly’.
But it is not only families that benefit from flexible working. Some international companies
such as Google or American Express are very well known for wanting all their employees
to have a good work life and a good home life. The most important thing is honesty. If
an employee can work from home and is honest with the company (and the company is
honest with the employee) then work will get done, and both will be happy.
However, there are other reasons for flexible working. Have you ever travelled to work
a little later than your normal time? If so, you know how quiet the roads and trains are!
Imagine if you could travel before or after the busy times. It would make travelling easier,
wouldn’t it?
In some countries you can ask your employer for flexible working. What are you waiting for?

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 Example: If you said no to the questions maybe you should change your job.
FALSE      answered yes      working day
................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(a) Mothers and fathers with jobs are talking about this topic.

................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(b) With flexible working, people change their normal working day to work at
different times.

................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(c) You can do what you want and you do not have to tell anyone.

................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(d) Some people want different working hours if there are events at school.

................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(e) Workers in companies enjoy their jobs if they have friendly co-workers.

................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(f ) Only people with children should be able to work outside the office.

................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(g) A few years ago a newspaper interviewed parents about their companies.

................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(h) All local businesses want their employees to enjoy time away from work.

................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(i) Honesty is necessary for the company and the employee.

................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(j) Flexible working could help you if you need to travel at busy times.

................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................................................................................................................................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(Total for Question 2 = 30 marks)

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3 Situation
You work in the Human Resources department and have carried out a survey about
the happiness of your employees.
Task
Study the information in the table opposite headed ‘Employee Happiness Survey’
and answer the questions below. Write your answers as ONE word, name or figure.
You will lose marks for unnecessary information.
(20)

(a) How many of the sales team took part in the survey?

(b) Did more males than females take part in the survey?

(c) Which team has the happiest employees?

(d) Do all the people who want to change the restaurant come from the
same team?
(e) How old is the employee who is the least happy?

(f) Do the happiest and the least happy employees work in the same team?

(g) Is the oldest employee also the happiest?

(h) Who is the newest member of staff?

(i) Is the employee who has been with the company the longest male
or female?
(j) Did anyone give the maximum score for happiness?

(k) Who would like to decide which days they work?

(l) Who thinks they don’t earn enough?

(m) Is the oldest man happier than the oldest woman?

(n) How many people want to change an eating place?

(o) Which employee cycles to work?

(p) Which employee doesn’t like noise?

(q) Which administrator is likely to leave the company?

(r) Does the sales team employ a teenager?

(s) Who thinks there is too much modern and foreign food in the
restaurant?
(t) How many staff mention methods of travel to work?

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 Employee Happiness Survey

How long Happiness

Male/ Would like Would love
Employee Age at Team score
Female to change to have
company (out of 10)
Better
Staff
Ahmed 26 1 year Sales M vegetarian 7
restaurant
menu

Bertil 19 4 months Administration M Bike storage A new job 3

Working Flexible
Carolina 42 13 years Sales F 4
hours working
Quieter
Dorit 30 2 years Sales F Office layout working 8
environment
Staff Breakfast
Evan 45 21 years Maintenance M 9
restaurant available
Location of Train station
Fiona 59 16 years Administration F 8
office nearby
Working Choice of
George 28 8 months Sales M 7
hours working days
More
Staff
Hans 32 14 years Maintenance M traditional 9
restaurant
food
Computer
Isabel 21 2 months IT F Better pay 2
system
Quality of
More
John 60 28 years Administration M coffee at 7
meetings
meetings

(Total for Question 3 = 20 marks)

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4 Situation
Your company would like to change its supplier for IT equipment and mobile phones.
You have asked your colleague to find information about different suppliers and what
they can offer.
Task
Your colleague has emailed you some details about new equipment and suppliers.
Using the information in the email below, complete the ‘IT AND MOBILE PHONE
SUPPLIERS’ tables opposite.
(20)
Hi Dina
I’ve spoken to several different suppliers and here’s the information they have given
me.
I talked first to A1 Equipment and they can supply computers and printers. Printers
cost £50 each and computers are £255. Unfortunately, A1 do not offer a helpline
so we would need to find another company to help us if we have any problems.
TopComp are £10 more expensive than A1 for printers and £100 more for computers
but they have a big advantage as they have a free customer support number.
Finally, Office Supplies has an excellent range of £250 computers (and for every
computer we buy they give us a tablet!). They have stopped selling printers and have
recommended that we buy printers from A1. Their product support is very good
value too; it’s just £520 for the whole company.
Nobody supplies both IT equipment and mobile phones. Looking at mobile phones,
there are only three possible options, priced at £620, £650 and £750 per year for each
phone. Each price includes all calls and messages, and the phone itself. National Tel
are the cheapest, followed by WorldCom. The contract with C21 looks expensive but
it’s only for 18 months (WorldCom’s is 2 years) and we could keep our numbers. If we
used the cheapest company, we would have to change our numbers and this would
mean many problems for our own customers.
I think we should decide exactly what we need! Some of these suppliers are offering
some very good deals, especially TopComp and C21, and if they have what we want I
think we’ll be very pleased with their service.
Please tell me what you would like me to do next.
Kind regards
A colleague

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 IT AND MOBILE PHONE SUPPLIERS

IT EQUIPMENT

Cost of Cost of customer

IT equipment equipment support per year
Supplier
supplied
£ £

Computers
A1 ............................... No support
. . . . . . . . . . . . . . . ............................................... ...............................

Computers ...............................

................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printers ............................... ........................................ . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . ................................................
...............................

............... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ................................................ ............................... ........................................ . . . . . . . . . . . . . . . . . . . . . .

MOBILE PHONES

Cost per phone Need to

Supplier change Length of contract
£ number?

Yes 18 months
................ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...............................

WorldCom 650 No
....................................... . . . . . . . . . . . . . . . . . . . . . . .

............... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ............................... ............................... ....................................... . . . . . . . . . . . . . . . . . . . . . . .

(Total for Question 4 = 20 marks)

TOTAL FOR PAPER = 100 MARKS

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