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    Jerry Wang Newtwork Engineer

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    Jerry Wang Newtwork Engineer

    Uploaded by

    valandecentraprise
    9 views3 pages

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    Copyright:

    © All Rights Reserved
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    Download as docx, pdf, or txt
    9 views3 pages

    Jerry Wang Newtwork Engineer

    Uploaded by

    valandecentraprise

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    System Support Engineer

    Cisco Certified Network Associate | Technical Support | Project Management


     Engineering Lead with more than 15 years' experience in standalone customer premises equipment, carrier
    grade servers and SaaS products.
     Led and supported the design, build, release deployment, and maintenance of wired and wireless LAN/WAN
    internet technology.
     Results driven Project Manager in SDLC with a record of accomplishment in delivering software, automation,
    and innovative testing with a passion to solve the problem.

    Skills
     Cloud Tools: Vagrant, Jenkins, Docker, Kubernetes, VirtualBox/ESXi/Hyper-V, Splunk, Jira, Digicert, AWS,
    Salesforces, Addigy, Beyondtrust, Twilio and Pubnub.
     Web Service Tools: Apache2/httpd, Flask, MySQL, Python Selenium, Postman/curl, Node.js, JSON, CSV,
    YAML/XML, Javascript console.
     OS: MacOS, Cisco IOS, IOS-XE, Linux/FreeBSD/Unix, PowerShell/MS-DOS/Windows, pSoS and VxWorks.

     Languages: C, Python, shell scripting, Javascript, Expect, assembly language for MIPS64, ARM, Motorola
    8260/860/EN302, Intel Xscale 425 and 80X86.
     Protocols: LAN/WAN: WebRTC, TCP/UDP/IPv4/IPv6/PPP/MLPPP/PPPoE/SLIP, NAT, DNS, BootP/DHCP/TFTP,
    RIP/OSPF/BGP,
     SNMP/UPnP/TR069/TR044, IPSec/SSL/TLS/PPTP/L2TP, Netconf/YANG/Restconf, SAN, WPA,
     VoIP(AAL2/H.323/H.261/H.263/MGCP/SIP), 802.11b/g/n, 802.1x/1q, SPX/IPX, DEC LAT, DOCSIS, T1/E1, ADSL,
    ATM, Q.931/Q.921, USB 1.0, V.52, GR-303, SS7, V.90/V.8/V.120, and X.25/X.3/X.28/X.29 family.
     Device Enumeration Driver: NDIS, USB PnP, ISA PnP and PCI.

    Professional Experience
    Avail med systems, Inc., Santa Clara CA
    Network Engineer/Escalation Support Engineer Tier 3 (08/2020 - 11/2023)
    Played critical support role in a pioneering medical telepresence solution to ensure successful real-time collaboration
    between medical professionals during live procedures. Leveraged years of experience with AWS, networking,
    audio/video, and internet browser-based applications to collaborate with key stakeholders. Improved customer
    satisfaction in NPS scores to 70 from 47.
     Led Field Operation Escalation Team handling emergencies. Analyzed and specified the solution with cross-
    functional teams for over 300 installed systems at US healthcare facilities.
     Fine-tuned Avail’s Quality Management System processes to achieve ISO-13485 certification.
     Customized the Splunk dashboards, Addigy device facts and recovery scripts which resulted in:
     Identified the gap for key components software compliance such as MacOS, battery, camera, MPM and
    touchscreen Ensured the system components software are up to date in single device or bulk mode without field
    staff engagement Managed SSL certificate renewal and troubleshooting.
     Provided the technical training and Knowledge Base (KB) articles in Salesforce for sales and field engineering
    teams for continuous improvement by searching the technical alerts or KB.
     Collaborated with facility’s IT team to establish the Internet connectivity best practice. Ensure the Avail’s devices
    and remote user sessions are working within Secure Access Service Edge solution where Firewall as a Service,
    Secured Web Gateway, ZeroTrust Network Access, cloud access security broker and SD-WAN infrastructure from
    day 0.
     Customized Splunk dashboards and Addigy configurations and recovery scripts to:
     Enabled touchless remote deployment of software components replacing costly onsite field services.
     Ensured version compliance across MacOS and other key components.
    Managed SSL certificate deployment and troubleshooting.
     Provided upper management with monthly KPI metrics extracted from Jira or Salesforce reports.
     Developed and maintained Avail’s interactive OR demo room with 99.95% availability for on-site and remote
    demos.
     Learned new tools and processes to analyze logs driving continuous improvement with automation tools
    development.
     Extracted information from system status monitoring among cloud-based service providers.

    Cisco Systems, Inc., San Jose CA


    Sr. Software Engineer (07/2008 - 07/2020)
    Senior Software Engineer with QoS core team/ C3PL core team/ IOS-XE core team/ Cat9400 platform team.
    Led the design, troubleshooting, and maintenance of sophisticated network technology for wired and wireless data
    switching, routing and data center environments.
     Catalyst Switching Platform Software Engineering - Tuned up the Cat9400 High Aavailability subsystem for 16.6.2
    FCS release and ISSU support starting with 16.9.1 release that included daily image sanity verification based on
    the officially built nightly images via web-based self-serve regression, SSR, portal.
     Synchronized the bootup timing differences among supervisors and line cards, enabling consistency in testing
    with 100 repetitive overnight tests without any issues.
     Archived job execution logs to build the CI/CD pipeline on releases images with tracking records. The regression
    rate reduced approximately 50% over 12-months.
     Enhancement on HA mismatched h/w compatibility handling and FPGA/CPLD device driver to disable the
    standby system to boot up into mismatched configuration based on a noticeable percentage of RMA cases.
     C3PL + QoS system sustaining for routing and switching platforms -- Worked with the BU customer to deliver
    C3PL and QoS system function on Cisco's next-generation wire/wireless platform for system function validation.
     Programmability - Enhancement for the NETCONF NED, network element driver, on vendor specific items for
    IOS-XE based ASR, CSR and ISR platforms. Developed Netconf and Restconf scripts in python for NED driver
    verification.
     Project Management - Developed policy accounting features for a major telecom provider in collaboration with
    cross-functional teams and stakeholders. Introduced methodologies and best practices that enhanced release
    quality and true components managements for major release trains.

    Netklass Technology, Hsinchu, Taiwan


    Sr. Software Engineer/Project Manager/Director of SW (01/2003 – 02/2008)
    Directed the broadband router line development and technical marketing efforts focused on the North America and
    China market. Managed projects to drive the wired and wireless broadband router development ODM business.
    Worked on embedded real-time communication software development using assembly, C/C++ and Javascript languages,
    team management, system architecture design, and implementation and interoperability integration.
     Leadership - Adopted the CMMI-DEV ML 2 as the base for organizational software process improvement and
    accomplished certification within ten months and received recognition as the first Taiwan network
    communication system supplier appraised in CMM Level 2.
     Embedded Systems - Tailored the Linux board support package (BSP) from CPU vendors and bring up Linux
    kernel 2.4/2.6 on Intel IXP425, Cavium CN225/Octeon 3010/3110 system boards.
     Project Management - Led the project to support combined SSL and IPSec-based remote access application
    accomplishments to include the validation on SSL stack, system architecture design on both embedded firmware
    and Windows.
     System Optimization - Led the team on throughput improvement with fast-path TCP offload acceleration
    mechanism to reach 95% of the 64-byte packet line rate with the software stack. Drove the performance
    improvement by ~ 50%.

    AdditionalExperience
    Industrial Technology Research Institute, Computer and Communications Lab, Hsinchu, Taiwan - Sr. Design Engineer -
    (08/2001 – 01/2003)
    Zhone Technologies Inc., Eatontown NJ - Sr. Software Engineer - (03/2000 – 05/2001)
    3Com Corporation, Holmdel NJ - Project Leader/Sr. Software Engineer - (02/1995 – 03/2000)
    Penril Datability, Networks Inc., Carlstadt NJ - Sr. Software Engineer - (12/1990 – 01/1995)
    E d u c a t i o n a n d P r o f es s i o n a l D e v e l o p m en t
    New Jersey Institute of Technology: MS in Computer Science.
    SEI authorized official Introduction to Capability Maturity Model Integrated (CMMI) | Appraisal Team
    Member Training Certification: Cisco CCNA
    California Institute of Career Development: DevSecOps program in progress
    Citizenship: USA

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