Chapter 2 Sample HANDOUT
Chapter 2 Sample HANDOUT
Chapter 2 Sample HANDOUT
Chapter 2
Research Design and Methodology
Research Design
The design selected for this research study was qualitative in nature using interviews, observations, and documents.
Qualitative research provides an understanding of a situation or phenomenon that tells the story rather than
determining cause and effect (Fraenkel & Wallen, 2003; Glesne, 1999). Techniques for conducting qualitative research
include observations, interview, and document analysis. Triangulation—putting together various types and pieces of
information –can lead to a better analysis or interpretation of a situation. According to Patton (1990), “Studies that use
only one method are more vulnerable to errors linked to that particular method than studies that use multiple methods
in which different types of data provide cross-data validity checks” (p. 18). Interviews and observations are only two
parts of that process. Strengthening the information collected from observations and interviews with other data is not
essential, but desirable (Stake, 1995). The data collection techniques used in this study consisted of the structured and
unstructured interviews, observations, and documentations.
Participants
The sample for this research study were three students enrolled in online learning courses. The participants received
online instruction from two different universities (University of Southern Mississippi, and Mississippi State University)
and one community college (East Mississippi Community College) in Mississippi. Fraenkel & Wallen (2003) have
concluded that purposive sampling is based on the assumption that one needs to “select a sample from which they feel
will yield the best understanding of whatever it is they wish to study” 868 (p. 440). However, convenience sampling was
used in this study. Two males and one female student participated in this study. Among the three, one was Caucasian,
and two were African American. These participants were all enrolled in online classes. Their exams and other
assessments were completed online. Two of the participants received instruction delivery via WebCT and the other
participant received instruction via Blackboard. Two of these participants were non-traditional students. One was a
housewife of approximately 42 years old, and the other participant was almost 40 years old and held a full time job.
Both participants took undergraduate courses offered online. The third participant was a traditional student of 25 years
of age, who took graduate online course.
Instruments
Data were collected using the following methods: interviews, observations, and documents. Multiple sources for data
collection will allow the researchers to use different data sources to validate and crosscheck findings (Patton, 1990).
Documents were collected and evaluated as additional resources for the study. Each participant in this study engaged in
two interviews. One of the interviews was structured and the other was unstructured. Two observations were
conducted in an effort to gain more qualitative data. The observations were approximately 60-minute sessions. The
observations were conducted in the setting that participants usually completed their online coursework. Documents
were collected from all participants. These documents were printouts and other information to substantiate information
that was already collected and witnessed during the observations and interviews process. Data were analyzed to answer
the research questions and to cross reference similarities and differences among participants
Procedures The initial step in the procedure was the selection of study participants. Convenience sampling was done
because the participants were known to the researchers. Participants’ interviews and observations were then conducted
during the spring semester of 2004. Structured interviews with the participants were first conducted separately.
Conversations were recorded during the entire interview processes. Following, the participants engaged in unstructured
interviews two weeks later. The interviews were conducted in different places to accommodate the needs and
convenience of the participants. One participant was interviewed twice in his dormitory room. The second participant
was interviewed twice in her home. The third participant was interviewed in his office once and once at the campus
library. After the completion of interviews, data were organized and preliminarily analyzed. The first observation was
then scheduled upon the participants’ consent to see how he/she worked for the online class. A week later, the second
observation was scheduled with participants to confirm whether or not there had been any change in participants’
behaviors when the participants became familiar with the research process. During the process of the first and second
observations, various documents were collected. Photographs were taken for the physical setting of the online
environment of the participants. The online class design and layout were also printed as archival data. Some other
documents such as syllabus, discussion posting messages were also collected during this stage of the process.
Data Analysis
Data analysis is a key component of qualitative research. Transcripts made of audiotaped interviews were checked for
accuracy against the original recordings. Data analysis was also conducted simultaneously with data collection. Extensive
coding of the interview and observation transcripts was conducted by researchers. The constant comparative method
(Glaser & Strauss, 1967) was used to analyze the qualitative data from different sources over time. Data were organized
around each research questions, which related to experiences of students who were taking online classes and the
factors that shaped those experiences. The researchers examined the interviews, observations, and archival data for
similarities and differences. This information was then complied around two major areas. These areas were positive
experiences and negative experiences of online education. The positive experiences included: flexibility, cost-
effectiveness, convenience, self-paced, availability of technical support, and ease of connection. The negative
experiences included: delayed instructor feedback, unavailable technical support from instructor, self-regulation and
self-motivation, and a sense of isolation. The factors that attributed to particpants’ positive experiences were: easy
access to computers and Internet, welldesigned course layout, available technical support from the university and
library, spontaneous grade postings after assessments, and flexible class participation time. The factors that attributed
to participants’ negative experiences were: untimely or lack of feedback from instructor; monotonous instructional
methods, lack of technical support, lack of interpersonal communication, and poorly-designed course interface.
Limitations of the analysis is reported and discussed in the findings section of this paper. Data collection and analysis
provided answers to the following research questions: (1) What is the experience of students who are receiving online
education? (2) How do students perceive the quality of online education from their experiences? (3) What factors
shaped t