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    FBNIB Claims Manual

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    upgradeplusnig
    This document outlines the steps and documentation required to submit various types of insurance claims. It provides detailed lists of required documents and information for property damage, motor, goods in transit, fidelity guarantee, money, group personal accident, group life assurance, and general third party liability insurance claims.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    FBNIB Claims Manual

    Uploaded by

    upgradeplusnig
    21 views4 pages
    This document outlines the steps and documentation required to submit various types of insurance claims. It provides detailed lists of required documents and information for property damage, motor, goods in transit, fidelity guarantee, money, group personal accident, group life assurance, and general third party liability insurance claims.

    Original Title

    FBNIB-Claims-Manual

    Copyright

    © © All Rights Reserved

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    PDF, TXT or read online from Scribd

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    This document outlines the steps and documentation required to submit various types of insurance claims. It provides detailed lists of required documents and information for property damage, motor, goods in transit, fidelity guarantee, money, group personal accident, group life assurance, and general third party liability insurance claims.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    21 views4 pages

    FBNIB Claims Manual

    Uploaded by

    upgradeplusnig
    This document outlines the steps and documentation required to submit various types of insurance claims. It provides detailed lists of required documents and information for property damage, motor, goods in transit, fidelity guarantee, money, group personal accident, group life assurance, and general third party liability insurance claims.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    CLAIMS MANUAL

    PREPARED BY

    FBN INSURANCE BROKERS LIMITED


    This manual highlights the steps to take and documents to submit in the event
    of an occurrence leading to a claim being made.

    Immediate notification of claim orally via telephone calls which must be


    followed by either a written letter or e-mail.

    Necessary steps should be taken to minimize further loss and/or damage.

    The following documents to substantiate the claim are to be submitted:

    A. PROPERTY RELATED INSURANCES (FIRE/THEFT/FLOOD/IMPACT DAMAGE ETC)

    1. Duly completed claim form (Claim Form(s) to be provided by us)


    2. Statement of claim
    3. Estimate of repairs/replacement invoice(s) of the affected items
    4. Photographs of the affected property
    5. Fire Brigade report (for fire related events)
    6. Eye Witness Account/Internal Report on the incident
    7. Police reports – Interim & Final (for theft related events)

    MOTOR INSURANCE

    ACCIDENT CLAIM

    1. Duly completed motor accident claim form


    2. Estimate of repairs
    3. Photographs of damaged vehicle
    4. Police report (if fatal)
    5. Third party claim (if any)
    6. Insurance/contact details of third party (if third party is responsible for the
    damage)

    THEFT CLAIM
    1. All original vehicle particulars such as:
    2. Vehicle license
    3. Proof of ownership
    4. Purchase receipt
    5. Duly completed motor theft claim form
    6. Interim/Final Police report
    7. Duplicate/spare keys of the vehicle
    GOODS IN TRANSIT

    1. Completed GIT claim form


    2. Statement of loss
    3. Eye witness report/Driver’s account of loss
    4. Waybill
    5. Invoice
    6. Details of the conveying vehicle
    7. Contractual agreement
    8. Police report

    FIDELITY GUARANTEE

    1. Duly completed claim form (blank form to be provided by us)


    2. Police report
    3. Statement of claim
    4. Copy of the letter of appointment of the affected staff
    5. Queries issued and response/Letter of dismissal (where applicable)
    6. Defaulting staff statement
    7. Reference letters/Guarantor’s form
    8. Details of terminal benefits due to the affected staff
    9. Details of recoveries made (if any)
    10. Internal Audit Report (where applicable)

    MONEY INSURANCE

    1. Duly completed claim form


    2. Statement of claim
    3. Police reports – Interim & Final
    4. Other documentary evidences to buttress the cash stolen – bank
    tellers/withdrawal slips, record of cash in safe etc
    5. Eye Witness account (where applicable)

    GROUP PERSONAL ACCIDENT INSURANCE/EMPLOYERS LIABILITY

    BODILY INJURY ONLY

    1. Duly completed claim form


    2. Excuse duty certificate
    3. Discharge certificate
    4. Medical Bill/Expenses/Receipts
    5. Doctor’s report (indicating the degree of permanent disability where
    applicable)
    6. Three months’ payslips of the staff prior to injury

    DEATH ONLY
    1. Duly completed claim form
    2. Original Death Certificate (for sighting only)
    3. Original Burial Certificate (for sighting only) – where applicable
    4. Medical bill/expenses/receipts (where applicable)
    5. Medical certificate on the cause of death
    Three months’ payslips of the staff prior to the incident

    GROUP LIFE ASSURANCE

    1. Original Death Certificate (for sighting only)


    2. Original Burial Certificate (for sighting) – where applicable
    3. Medical Report on the cause of death
    4. Newspaper Publication – Obituary

    6.

    GENERAL THIRD PARTY LIABILITY INSURANCE

    1. Duly completed claim form


    2. Statement of claim from affected third party
    3. Correspondences exchanged between your office and the third party

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