ADF 6500e

Lexmark™ 6500e
4036-310
4036-311
• Table of contents
• Start diagnostics
• Safety and notices
• Trademarks
• Index
Lexmark and Lexmark with diamond design are

trademarks of Lexmark International, Inc., registered
in the United States and/or other countries.
4036-310, -311
Edition: September 2, 2011

The following paragraph does not apply to any country where such provisions are inconsistent with local law:
LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND,
EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the
information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the
programs described may be made at any time.
Comments may be addressed to Lexmark International, Inc., Department D22X/002-1, 740 West New Circle Road,
Lexington, Kentucky 40550, U.S.A or e-mail at [email protected]. Lexmark may use or distribute any
of the information you supply in any way it believes appropriate without incurring any obligation to you.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make these
available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or
imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that
does not infringe any existing intellectual property right may be used instead. Evaluation and verification of operation in
conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the
user’s responsibility.
Lexmark, Lexmark with diamond design, and are trademarks of Lexmark International, Inc., registered in the United States
and/or other countries.
PCL® is a registered trademark of the Hewlett-Packard Company.
All other trademarks are the property of their respective owners.
© 2011 Lexmark International, Inc.

All rights reserved.
UNITED STATES GOVERNMENT RIGHTS

This software and any accompanying documentation provided under this agreement are commercial computer software
and documentation developed exclusively at private expense.
12G0476 Rev 001

4036-310, -311
Table of contents Previous
Table of contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Next
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x
Navigation buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii-x Go Back
Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
General information .................................................................... 1-1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Understanding the ADF and scanner glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Tools required for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Power-On Self Test (POST) sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Symptom tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Error codes and messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Paper jam error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Frequent paper jam, multifeed or skew . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
False multifeed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
The power does not come on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Voided line in scanned image (ADF or flatbed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Voids in flatbed scanned image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Image blank or distorted (flatbed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Image blank or distorted (ADF-front side of scanned page) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Image blank or distorted (ADF-back side of scanned page) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Strange sound generated (ADF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Strange sound generated (flatbed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
900.xx System software error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Diagnostic aids ......................................................................... 3-1

Understanding the operator panel and menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Operator panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Understanding the home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Using the touch screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Power On Reset (POR) sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Administrative menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Accessing the service menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
Configuration menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
USB Scan to Local . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Print Quality Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
SIZE SENSING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Panel Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
PPDS Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Energy Conserve . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
Fax Low Power Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Min Copy Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
NumPad Job Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Format Fax Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Table of contents iii

4036-310, -311
Fax Storage Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 Previous

ADF Edge Erase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-11
FB Edge Erase . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Scanner Manual Registration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12
Disable Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12
Paper Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Envelope Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12 Next
Action for Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12

Jobs On Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12
Disk Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13 Go Back
Erase All Information on Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13
Font Sharpening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Require Standby . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
UI Automation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Key Repeat Initial Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
Key Repeat Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13
Clear Custom Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
USB Speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
USB PnP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Automatically Display Error Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14
Exit Config Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14
Diagnostics mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
Diagnostic mode menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-15
SCANNER CALIBRATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Adjust Calibration Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Reset Flatbed Calibration Values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
PRINT TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Print Tests (input sources) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Print Quality Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
HARDWARE TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Panel Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Button Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
DRAM Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Serial Wrap Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-19
USB HS Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-20
DEVICE TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Quick Disk Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Disk Test/Clean . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-20
Input Tray Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21
PRINTER SETUP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-21
PERM PAGE COUNTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22
Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Engine Setting (1-16) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Model Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
Configuration ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-22
REPORTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22
EVENT LOG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Display Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Print Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Clear Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23
SCANNER TESTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Scanner Calibration Reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
ASIC Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Feed Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-23
Sensor Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-24
ADF Magnification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-24
iv Service Manual
4036-310, -311
EXIT DIAGNOSTICS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24 Previous

Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Calibrating the scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Resetting the calibration values . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Adjusting the scanner black and white levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-25
Calibrating the multifeed sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-28
Next
Repair information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Handling ESD-sensitive parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Go Back
Service guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Removal procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Pick roller removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Separator pad removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Front operator panel cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-9
Left side operator panel cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-11
Right side operator panel cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-13
User interface controller card (UICC) access cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-15
Operator panel assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17
UICC card removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19
Touch screen removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-20
Main operator panel cover with key buttons removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-22
Operator panel speaker removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-23
Flatbed document cover cushion removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-25
Complete flatbed document cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-27
Controller cage fans removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-29
ADF top cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-31
ADF latch handle removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-33
ADF exit tray removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-34
Upper ADF scanner module removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-35
ADF entry idle roller removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-38
Multifeed sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-39
ADF paper present sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-45
ADF front and rear entry guides removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-47
Flatbed cover removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-48
Flatbed scanner removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-51
Flatbed home position sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-55
Controller board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-58
CPU cooling fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-60
Flatbed scanner cables removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-61
Power supply removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-65
Engine board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-67
Complete ADF scanner assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-70
Power supply cooling fan removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-74
ADF feed roller drive belts removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-75
Lower ADF scanner module removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-78
Feed roller motor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-80
Pick roller motor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-82
Media sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-84
Paper jam sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-86
Feed rollers removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-88
Cover open sensor removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-94
Table of contents v
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Connector locations ................................................................... 5-1 Previous
Scanner mechanism overview and locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

External view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Card reader view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2
Cable locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
Paper path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 Next
Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Scanner controller board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Engine board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12 Go Back
Power supply board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Safety inspection guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Scheduled maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1
Device specific scheduled maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1
Preventive maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2
Device specific preventive maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2
Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

How to use this parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
Assembly 1: Covers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Assembly 2: Operator panel and flatbed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
Assembly 3: Automatic document feeder (ADF) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
Assembly 4: Electronics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-8
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-1
Part number index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .I-3
vi Service Manual
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Previous
Safety information
• The safety of this product is based on testing and approvals of the original design and specific
components. The manufacturer is not responsible for safety in the event of use of unauthorized
replacement parts. Next
• The maintenance information for this product has been prepared for use by a professional service person
and is not intended to be used by others.
• There may be an increased risk of electric shock and personal injury during disassembly and servicing of Go Back
this product. Professional service personnel should understand this and take necessary precautions.
• CAUTION: When you see this symbol, there is a danger from hazardous voltage in the area of the
product where you are working. Unplug the product before you begin, or use caution if the product
must receive power in order to perform the task.
Consignes de sécurité
• La sécurité de ce produit repose sur des tests et des
agréations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume
aucune responsabilité concernant la sécurité en cas d'utilisation de pièces de rechange non agréées.
• Les consignes d'entretien et de réparation de ce produit s'adressent uniquement à un personnel de
maintenance qualifié.
• Le démontage et l'entretien de ce produit pouvant présenter certains risques électriques, le personnel
d'entretien qualifié devra prendre toutes les précautions nécessaires.
• ATTENTION : Ce symbole indique la présence d'une tension dangereuse dans la partie du
produit sur laquelle vous travaillez. Débranchez le produit avant de commencer ou faites preuve
de vigilance si l'exécution de la tâche exige que le produit reste sous tension.
Norme di sicurezza
• La sicurezza del prodotto si basa sui test e sull'approvazione del progetto originale e dei componenti
specifici. Il produttore non è responsabile per la sicurezza in caso di sostituzione non autorizzata delle
parti.
• Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di
assistenza autorizzato.
• Durante lo smontaggio e la manutenzione di questo prodotto,
il rischio di subire scosse elettriche e danni alla persona è più elevato. Il personale di assistenza
autorizzato deve, quindi, adottare le precauzioni necessarie.
• ATTENZIONE: Questo simbolo indica la presenza di tensione pericolosa nell'area del prodotto.
Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per
eseguire l'intervento.
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Previous
Sicherheitshinweise
• Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und
bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine
Verantwortung oder Haftung für die Sicherheit übernommen. Next
• Die Wartungsinformationen für dieses Produkt sind ausschließlich für die Verwendung durch einen
Wartungsfachmann bestimmt.
• Während des Auseinandernehmens und der Wartung des Geräts besteht ein zusätzliches Risiko eines Go Back
elektrischen Schlags und körperlicher Verletzung. Das zuständige Fachpersonal sollte entsprechende
Vorsichtsmaßnahmen treffen.
• ACHTUNG: Dieses Symbol weist auf eine gefährliche elektrische Spannung hin, die in diesem
Bereich des Produkts auftreten kann. Ziehen Sie vor den Arbeiten am Gerät den Netzstecker des
Geräts, bzw. arbeiten Sie mit großer Vorsicht, wenn das Produkt für die Ausführung der Arbeiten
an den Strom angeschlossen sein muß.
Pautas de Seguridad
• La seguridad de este producto se basa en pruebas y aprobaciones del diseño original y componentes
específicos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no
autorizadas.
• La información sobre el mantenimiento de este producto está dirigida exclusivamente al personal
cualificado de mantenimiento.
• Existe mayor riesgo de descarga eléctrica y de daños personales durante el desmontaje y la reparación de
la máquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones
necesarias.
• PRECAUCIÓN: este símbolo indica que el voltaje de la parte del equipo con la que está
trabajando es peligroso. Antes de empezar, desenchufe el equipo o tenga cuidado si, para
trabajar con él, debe conectarlo.
Informações de Segurança
• A segurança deste produto baseia-se em testes e aprovações do modelo original e de componentes
específicos. O fabricante não é responsável pela segunrança, no caso de uso de peças de substituição
não autorizadas.
• As informações de segurança relativas a este produto destinam-se a profissionais destes serviços e não
devem ser utilizadas por outras pessoas.
• Risco de choques eléctricos e ferimentos graves durante a desmontagem e manutenção deste produto.
Os profissionais destes serviços devem estar avisados deste facto e tomar os cuidados necessários.
• CUIDADO: Quando vir este símbolo, existe a possível presença de uma potencial tensão
perigosa na zona do produto em que está a trabalhar. Antes de começar, desligue o produto da
tomada eléctrica ou seja cuidadoso caso o produto tenha de estar ligado à corrente eléctrica para
realizar a tarefa necessária.
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Previous
Informació de Seguretat
• La seguretat d'aquest producte es basa en l'avaluació i aprovació del disseny original i els components
específics.
El fabricant no es fa responsable de les qüestions de Next
seguretat si s'utilitzen peces de recanvi no autoritzades.
• La informació pel manteniment d’aquest producte està orientada exclusivament a professionals i no està
destinada Go Back
a ningú que no ho sigui.
• El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei
d’aquest producte. El personal professional ha d’estar-ne assabentat i prendre
les mesures convenients.
• PRECAUCIÓ: aquest símbol indica que el voltatge de la part de l'equip amb la qual esteu
treballant és perillós. Abans de començar, desendolleu l'equip o extremeu les precaucions si, per
treballar amb l'equip, l'heu de connectar.
Safety information ix
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Preface Previous
This manual contains maintenance procedures for service personnel. It is divided into the following chapters:
1. General information contains a general description of the printer and the maintenance approach used to
Next
repair it. Special tools and test equipment, as well as general environmental and safety instructions, are
discussed.
2. Diagnostic information contains an error indicator table, symptom tables, and service checks used to
Go Back
isolate failing field replaceable units (FRUs).
3. Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems.
4. Repair information provides instructions for making printer adjustments and removing and installing
FRUs.
5. Connector locations uses illustrations to identify the connector locations and test points on the printer.
6. Preventive maintenance contains the lubrication specifications and recommendations to prevent
problems.
7. Parts catalog contains illustrations and part numbers for individual FRUs.
Appendix A contains service tips and information.
Appendix B contains representative print samples.
Navigation buttons
This manual contains navigation buttons in the right margin of each page, making it easier and quicker to
navigate.
Button Description
Previous
Click to move the document view backward by one page.
Next
Click to move the document view forward by one page.
Go Back
Click to return to the last page viewed.
x Service Manual
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Previous
Conventions
Note: A note provides additional information.
Warning: A warning identifies something that might damage the product hardware or software.
Next
Caution statement::
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CAUTION
This type of caution indicates there is a danger from hazardous voltage in the area of the
product where you are working. Unplug the product before you begin, or use caution if the
product must receive power in order to perform the task.
Conventions xi
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Previous
Next
Go Back
xii Service Manual

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1. General information Previous
Overview
Next
The Lexmark™ 6500e option is a multifunction solution that offers integrated print, copy, fax, and network-
scanning capabilities for large workgroups. The Lexmark™ 6500e option enables a user to make quick copies,
to change the settings on the touch screen to perform specific copy jobs, to send faxes to multiple fax Go Back
destinations at the same time, to scan documents to send to an e-mail address, computer, a USB flash memory
drive, or FTP destination, and to scan documents and send them to another printer (PDF by way of FTP). When
the printer is converted into a multifunction device, all printer messages will appear on the Lexmark™ 6500e
option touch screen.
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Features
Understanding the ADF and scanner glass
The ADF is used for multiple pages, including duplex pages. Next
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To use the ADF:
• Load letter- and A4-size documents into the ADF facedown, long edge first.
• Load legal- and A3-size documents into the ADF facedown, short edge first.
• Load up to 100 sheets of plain paper in the ADF tray.
• Scan sizes from 50.8 x 76.2 mm (2 x 3 in.) to 299.7 x 431.8 mm (11.8 x 17 in.).
• Scan documents with different paper sizes (letter and legal).
• Scan media weights from 52 to 120 g/m2 (12 to 34 lb).
• Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as
magazine clippings) into the ADF. Place these items on the scanner glass.
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The scanner glass is used for singles pages or book pages, small items (such as postcards or photos), Previous
transparencies, photo paper, or thin media (such as magazine clippings).
Next
Go Back
To use the scanner glass:
• Place a document facedown on the scanner glass in the lower left corner.
• Scan or copy documents up to 114 mm x 140 mm (4.5 x 5.5 in.) to 216 x 356 mm (8.5 x 11 in.).
• Copy books up to 25 mm (1 in.) thick.
For information on the operator panel, see “Understanding the operator panel and menus” on page 3-1.
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Previous
Tools required for service
Flat-blade screwdriver
#1 Phillips screwdriver, magnetic
#2 Phillips screwdriver, magnetic Next
#2 Phillips screwdriver, magnetic short-blade
Torx screwdrivers
Needlenose pliers Go Back
Diagonal side cutters
Spring hook
Feeler gauges
Analog or digital multimedia
Acronyms
ADF Automatic Document Feeder
CCD Charge-Couple Device
CCFL Cold Cathode Fluorescent Lamp
CDB Command Descriptor Blocks
CRU Customer Replaceable Unit
ESD Electrostatic Discharge
FRU Field Replaceable Unit
HV High Voltage
LCM Liquid Crystal Module
LED Light-Emitting Diode
LV Low Voltage
MFD Multi Function Device
PCBA Printed Circuit Board Assembly
PPM Page per minute
SPM Sides per minute
V ac Volts alternating current
V dc Volts direct current
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2. Diagnostic information Previous
Start
Next
CAUTION
Unplug all power from the electrical outlet before you connect or disconnect any cable or
Go Back
electronic board or assembly for personal safety and to prevent damage to the scanner.
Disconnect any connections between the scanner and the printer.
This chapter describes two methods to solve the operational problems. The first relies on the scanner internal
diagnostics to report error codes. The second uses troubleshooting techniques to isolate the problem. In many
cases, the internal error codes will help you to locate the source of the problem quickly. If no error codes are
reported, or if the error codes do not locate the source of the problem, refer to the Symptom Tables.
• If you have an error message or user message, check the following:

— “Error codes and messages” on page 2-3
— “Service checks” on page 2-5
• Does the POR stop? Check the “Power-On Self Test (POST) sequence” on page 2-2.
• Do you have a symptom, rather than an error message? Check the “Symptom tables” on page 2-2.
• Additional information can be found at the following locations:
— “Understanding the operator panel and menus” on page 3-1
— “Accessing the service menus” on page 3-7
— “Service checks” on page 2-5
Note: There may be scanner error messages that are not contained in this service manual. Call your next level
of support for assistance.
Diagnostic information 2-1

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Previous
Power-On Self Test (POST) sequence
When you turn the printer and scanner on, it performs a Power-On Self Test. Check for correct POST functioning
by observing the following:
1. The printer LED (green light) turns on. Next
2. The operator panel turns on.

3. The operator panel displays counting the memory.
4. The operator panel displays a progression bar with the Lexmark splash logo. Go Back
5. You can hear the scanner doing a scanner calibration.

6. You can hear the printer starting up. It takes the printer longer to start up from a cold start rather than from
a warm start.
Symptom tables
The tables in this section provide detailed troubleshooting information.
Frequent paper jam, multifeed or skew See “Frequent paper jam, multifeed or skew” on page 2-5.
False multifeed See “False multifeed” on page 2-6.
The power does not come on, or See “The power does not come on” on page 2-7.
communication lost
Voided line in scanned image (ADF or See “Voided line in scanned image (ADF or flatbed)” on
Flatbed) page 2-8.
Voids in flatbed scanned image See “Voids in flatbed scanned image” on page 2-8.
Image blank or distorted (flatbed) See “Image blank or distorted (flatbed)” on page 2-9.
Image blank or distorted (ADF-front side of See “Image blank or distorted (ADF-front side of scanned
scanned page) page)” on page 2-10.
Image blank or distorted (ADF-back side See “Image blank or distorted (ADF-back side of scanned
of scanned page) page)” on page 2-11.
Strange sound generated (ADF) See “Strange sound generated (ADF)” on page 2-11.
Strange sound generated (flatbed) See “Strange sound generated (flatbed)” on page 2-12.
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Previous
Error codes and messages
For information on error codes 910-999, refer to the printer’s service manual.
Error code Type Description Action Next
840.01 Scanner The scanner has been manually Enter the configuration menu to re-
disabled. enable the scanner. Go Back
840.02 Scanner The scanner has automatically Enter the configuration menu to re-
been disabled by the controller. enable the scanner.
841.XX Scanner The scanner image ASIC has 1. Check all connections on the
failed. scanner engine board.
2. Replace the scanner engine
board assembly if problem
remains. See “Engine board
removal” on page 4-67.
3. Replace the controller board.
See “Controller board
842.XX Scanner The controller board has lost 1. Check all connections on the
communication with the scanner scanner engine board.
engine board. 2. Replace the scanner engine
board assembly if problem
remains. See “Engine board
3. Replace the controller board.
See “Controller board
843.XX Scanner The scanner carriage home 1. Turn the machine off/on.
position detection failed. 2. See the home position service
check.
844.00 Scanner The lower ADF scanner module Replace the lower ADF scan
exposure lamp has failed. module.
844.01 Scanner The upper ADF scanner module Replace the upper ADF scan
exposure lamp has failed module.
845.02 Scanner Lower scanner module cable has Replace the lower scanner module
failed cable.
845.03 Scanner Upper scanner module cable has Replace the upper scanner module
failed cable.
900.00-900.99 Scanner An unrecoverable controller See “900.xx System software

(except for board software error occurred error” on page 2-13.
900.05) while an unknown process was
running.
955.XX Scanner The Code ROM or NAND flash Replace the controller board. See
failed the Cyclic Redundancy “Controller board removal” on
Check (CRC), or the NAND page 4-58.
experienced an uncorrectible
multi-bit failure.

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Paper jam error codes Previous
For information on error codes 200-279, refer to the printer’s service manual.
Error code Type Description Action

Next
280.06 Scanner Paper missing This error is caused by paper not

being detected at the ADF paper
present sensor. Check the sensor Go Back
for proper connection and possible
damage.
283.01 Scanner Scanner jam This is caused by paper being

detected by the media sensor at
start up. See “Frequent paper
jam, multifeed or skew” on
page 2-5.
283.03 Scanner Scanner jam This is caused by the paper jam

sensor not detecting movement of
reluctor wheel connected to the
paper jam idler roller at the right
time. See “Frequent paper jam,
multifeed or skew” on page 2-5.
283.05 Scanner Scanner jam This is caused by the paper jam

sensor detecting movement of the
reluctor wheel connected to the
paper jam idler roller for too long.
See“Frequent paper jam,
multifeed or skew” on page 2-5.
290.11 Scanner Scanner ADF cover open jam Occurs when the ADF cover open
sensor is opened during the middle
of a scan. Check sensor for proper
connection and possible damage.
295.20 Scanner Multifeed sensor on This is caused by the multifeed

sensor detecting the presence of
more than one sheet of paper. See
“False multifeed” on page 2-6.
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Previous
Service checks
Frequent paper jam, multifeed or skew
Next
Step Action and Question Yes No
1 Is the paper correctly set in the tray? Go to step 2. Properly position the
paper in the ADF Go Back
2 Is the specified paper used? Go to step 3. Use the correct media
3 Is there a foreign object or paper Clear the debris. Also check Go to step 4.
debris in the ADF paper path? the media sensor and mirror
for paper dust and debris.
4 Is the separator pad dirty, damaged Clean the separator pad. Go to step 5.
or worn? Replace if the problem
remains. See “Separator pad
5 Is the pick roller dirty, damaged or Clean pick roller. Replace if Go to step 6.
worn? the problem remains. See
“Pick roller removal” on
page 4-3.
6 Are the feed rollers dirty, damaged Clean feed rollers. Replace if Go to step 7.
or worn? the problem remains. See
“Feed rollers removal” on
page 4-88.
7 Does the problem remain? Replace the paper jam sensor Problem solved
and idler roller. See “Paper
jam sensor removal” on
page 4-86.

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False multifeed Previous
1 Are sheets being multifeed into See “Frequent paper jam, Go to step 2.
ADF? multifeed or skew” on Next
page 2-5.
2 Perform multifeed sensor calibration Go to step 3. Problem solved

on page 28. Does the problem Go Back
remain?
3 Check the multifeed sensor for Go to step 4. Problem solved

paper dust and debris. Clean the
multifeed sensor. Does the problem
remain?
4 Although working properly, the Disable the multifeed sensor Replace multifeed
multifeed sensor occasionally in the configuration menu. sensor and repeat
reports a false multifeed when calibration. See
labeled and other difficult media is “Multifeed sensor
scanned. In some cases, the removal” on
multifeed sensor must be disabled page 4-39.
to allow scanning of this type of
media. Is difficult media being
scanned?
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The power does not come on Previous
1 Is the AC cord unplugged? Plug in cord Go to step 2.

Next
2 Has the POR sequence been Go to step 3. See “Power On Reset
followed? (POR) sequence” on
page 3-6.
Go Back
3 Remove the engine access cover to Go to step 4. Replace the power
reveal the power supply. Disconnect supply. See “Power
the cable from CN201 on the power supply removal” on
supply and check for the following page 4-65.
voltages:
CN201-1 +24V
CN201-2 GND
CN201-3 +5V
CN201-4 GND
CN201-5 +5V
CN201-6 GND
Do the measurements on the power

supply match the above values?
4 Reconnect the cable to CN201 of Go to step 5. Replace the power

the power supply. Remove the supply to controller
controller board cover and board cable
disconnect the cable from J1 on the
controller board. Check the voltages
listed in step 3 at the end of the
cable connected into CN201 of the
power supply. Do the measurements
match the values in step 3?
5 Reconnect the cable to J1 of the Go to step 6. Replace the engine

controller board. Disconnect the board to controller
cable from J2 on the controller board cable
board. Do the measurements on the
power supply match the values in
step 3?
6 Reconnect the cable to J2 of the Replace the engine board. Replace the engine
controller board. Disconnect the board to controller
cable from J9 on the Engine Board. board cable
Do the measurements on the power
supply match the values in step 3?

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Voided line in scanned image (ADF or flatbed) Previous
1 Inspect the scan module associated Clean the debris from the Go to step 2.
with the side of page being scanned ADF glass or lens of the Next
(lower ADF scan module for front affected scan module.
side, upper ADF scan module for
back side, or flatbed scan module)
for debris on the lens. Also check Go Back
the glass in the ADF for debris. Is
there debris on the lens or ADF
glass?
2 Check the connection of the cables Replace the affected scan Reseat or replace
going to the affected scan module. module. cable(s).
Are the cables properly connected
and free from damage?
Voids in flatbed scanned image
1 Inspect the flatbed glass. Is the Clean the glass. See “Image blank or
glass dirty? distorted (flatbed)”
on page 2-9.
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Image blank or distorted (flatbed) Previous
1 Inspect the flatbed cables for poor Replace the flatbed scanner Go to step 2.
connection to the flatbed scanner module cables. See “Flatbed Next
module. Also check for damage to scanner cables removal” on
the cable near the scanner module page 4-61.
connector due to improper
installation or fractures from multiple Go Back
scan cycles. Is the cable damaged?
2 Check the following voltages on J6 Go to step 3. Replace the engine

of the Engine Board: board. See “Engine
board removal” on
J6-1 +24V page 4-67.
J6-3 +24V
J6-6 GND
J6-9 GND
J6-12 GND
J6-15 GND
J6-16 GND
J6-17 +3.3V
J6-18 +3.3V
Do the measurements on the engine

board match the above values?
3 Check the following voltages on J24 Replace the flatbed scanner Replace the controller
of the Controller Board: module. See “Flatbed board. See “Controller
scanner removal” on board removal” on
J24-1 GND page 4-51. page 4-58.
J24-3 +24V
J24-4 +24V
J24-5 GND
J24-13 GND
J24-15 GND
J24-18 GND
J24-21 GND
J24-24 GND
J24-27 GND
J24-30 GND
Do the measurements on the

controller board match the above
values?

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Image blank or distorted (ADF-front side of scanned page) Previous
1 Is the separator pad dirty, damaged Clean separator pad. Replace Go to step 2.
or worn? if problem remains. See Next
“Separator pad removal” on
page 4-8
2 Is the pick roller dirty, damaged or Clean pick roller. Replace if Go to step 3. Go Back
worn? problem remains. See “Pick
roller removal” on page 4-3.
3 Are the feed rollers dirty, damaged Clean feed rollers. Replace if Go to step 4.
or worn? problem remains. See “Feed
rollers removal” on
page 4-88.
4 Check the cable connection Go to step 5. Reconnect or replace

between the lower ADF scanner cable
module and J5 on the controller
board. Is the cable properly seated
and free from damage?
5 Check the following voltages on J5 Replace the Lower ADF Replace the controller
of the Controller Board: scanner module. See “Lower board. See “Controller
ADF scanner module board removal” on
J5-1 GND removal” on page 4-78. page 4-58.
J5-4 GND
J5-7 GND
J5-10 GND
J5-13 GND
J5-16 GND
J5-18 GND
J5-26 GND
J5-27 +24V
J5-28 +24V
J5-30 GND
J5-31 GND
J5-32 GND
Do the measurements on the

controller board match the above
values?
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Image blank or distorted (ADF-back side of scanned page) Previous
1 Is the separator pad dirty, damaged or Clean separator pad. Replace Go to step 2.
worn? if problem remains. See Next
“Separator pad removal” on
page 4-8.
2 Is the pick roller dirty, damaged or Clean pick roller. Replace if Go to step 3. Go Back
worn? problem remains. See “Pick
roller removal” on page 4-3.
3 Are the feed rollers dirty, damaged or Clean feed rollers. Replace if Go to step 4.
worn? problem remains. See “Feed
rollers removal” on
page 4-88.
4 Check the cable connection between Go to step 5. Reconnect or

the upper ADF scanner module and J6 replace the cable.
on the controller board. Is the cable
properly seated and free from damage?
5 Check the following voltages on J6 of Replace the upper ADF Replace the
the Controller Board: scanner module. See “Upper controller board.
ADF scanner module See “Controller
J6-1 GND removal” on page 4-35. board removal”
J6-4 GND on page 4-58.
J6-7 GND
J6-10 GND
J6-13 GND
J6-16 GND
J6-18 GND
J6-26 GND
J6-27 +24V
J6-28 +24V
J6-30 GND
J6-31 GND
J6-32 GND
Do the measurements on the controller

board match the above values?
Strange sound generated (ADF)
1 Is the paper correctly set in the ADF Go to step 2. Properly position

input tray? paper in the ADF
input tray.
2 Replace the pick roller assembly. Does Go to step 3. Problem solved

the problem remain?
3 Replace the feed rollers. Does the Go to step 4. Problem solved

problem remain?
4 Replace the paper jam idler roller. Does Replace the idler rollers. Problem solved
the problem remain?

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Strange sound generated (flatbed) Previous
1 Is the flatbed scanner module locked? Unlock the flatbed scanner Go to step 2.
module. Next
2 Inspect the flatbed cables for poor Replace the flatbed scanner Go to step 3.
connection to the flatbed scanner module cables. See “Flatbed
module. Also check for damage to the scanner cables removal” on Go Back
cable near the scanner module page 4-61.
connector due to improper installation or
fractures from multiple scan cycles. Is
the cable damaged?
3 Inspect the flatbed scanner module belt. Replace the flatbed scanner Replace the flatbed
Is the belt damaged? module belt. See “Flatbed scanner module.
scanner removal” on See “Flatbed
page 4-51. scanner removal”
on page 4-51.
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900.xx System software error Previous
There are different types of 900.xx errors that can occur. There may be a communication problem (Bad cable,
network connection, and so on) software issue, or a hardware problem with the controller board, or ISP (Internal
solutions port). The communication and software aspects should be checked first. Determine if the problem is
constant or intermittent. Use the troubleshooting procedure below to isolate the issue. Take any notes as Next
instructed. You will need that information in the event you need to contact your next level support.
Note: Before troubleshooting, determine the operating system used when the error occurred. If possible
determine whether a PostScript or PCL file was sent to the device when the error occurred. Ask the customer Go Back
which Lexmark Solutions applications are installed on the device.
Step Action and questions Yes No
1 POR the device. Go to step 2. Problem

resolved.
Does the error reoccur?
2 • Write down the exact 900.xx error code displayed Go to step 3. Go to step 6.
on the device.
• Turn the device off.
• Clear the print queues.
• Disconnect all communication cables, and remove
all memory options.
• Remove all ISP and modem cards.
• Restart the device into diagnostic mode.
Does the 900.xx error reoccur during startup?
3 Check all the cables connected to the controller board Go to step 5. Go to step 4.
for proper connectivity.
Are the cables properly connected?
4 Properly connect the cables to the controller board. Go to step 5. Go to step 6.

Restart the device into diagnostic mode.
Does the 900.xx error reoccur during startup?
5 Replace the controller board, and restart the device. Problem Go to step 31.
resolved.
Does this fix the problem?
Note: If an error, different from the original 900.xx, is
displayed, consult the service check for that error.
6 Print the following: Go to step 31. Go to step 7.

• Error log
• Menu settings page
• Network settings page
Does the 900.xx error reoccur while these pages

were printing?
7 Re-attach the communications cable. Restart the Go to step 8. Go to step 10.

printer to operating mode. Send the printer a print job.
Does the 900.xx error reoccur?
Note: Before performing this step, write down this
information about the file being sent to the printer:
• Application used
• Operating system
• Driver type
• File type (PCL, PostScript, XPS, etc.)

4036-310, -311
Previous
8 Restart the printer to operating mode. Send a different Go to step 9. Go to step 10.
print job to the device.
Next
9 Upgrade the firmware. Contact your next level of Go to step 31. Go to step 10.
support for the correct firmware level to use.
Restart the printer to operating mode. Send the printer Go Back
a print job.
10 Is the device a Multi Function Printer? Go to step 11. Go to step 13.
11 Run a copy job. Go to step 31. Go to step 12.

12 Run a scan to PC job. Go to step 31. Go to step 13.

13 Is there optional memory installed? Go to step 14. Go to step16.
14 Reinstall the memory, and send a print job to the Go to step 15. Go to step 16.
device.
15 Install a Lexmark recommended memory option. Send Go to step 31. Problem

a print job to the device. resolved.
16 Is there a modem installed on the device? Go to step 17. Go to step 21.
17 Reinstall the modem. Restart the device. Go to step 18. Go to step 20.
18 Upgrade the firmware. Contact your next level of Go to step 19. Problem
support for the correct firmware level to use. resolved.
Restart the printer to operating mode. Send the printer
a print job.
19 Replace the modem. Restart the device. Go to step 31. Problem

resolved.
20 Run a fax job. Go to step 31. Go to step 21.

21 Are there any ISP (internal solutions port) options Go to step 22. Problem
installed? resolved.
22 Reinstall the first ISP option. Restart the device. Go to step 24. Go to step 23.
23 Run a job to test the option. Go to step 24. Go to step 26.

24 Upgrade the firmware. Contact your next level of Go to step 25. Problem
support for the correct firmware level to use. resolved.
Restart the printer to operating mode.
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Previous
25 Replace the faulty ISP option. Restart the device. Go to step 31. Go to step 26.
26 Are there any more ISP options to install? Go to step 27 Problem Next
resolved.
27 Install the next ISP option. Restart the device. Go to step 29. Go to step 28.
Go Back
28 Run a job to test the option. Go to step 29. Go to step 26.

29 Upgrade the firmware. Contact your next level of Go to step 30. Go to step 26.
support for the correct firmware level to use.
Restart the printer to operating mode.
30 Replace the faulty ISP option. Restart the device. Go to step 31. Go to step 26.
31 Contact your next level of support. You will need the following information for them:
• Exact 900.xx error digits and complete error message
• Printed menu settings page
• Printed network settings page
• Device error log
• A sample print file if error appears to be isolated to a single file
• File/Application used if error is related to specific print file
• Device Operating System
• Driver used (PCL/PS)
• Frequency of the occurrence of the error

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Previous
Next
Go Back
2-16 Service Manual

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3. Diagnostic aids Previous
This chapter provides basic information to help you navigate the printer menus and explains the tests and
procedures used to identify printer failures and verify repairs have corrected the problem.
Next
Understanding the operator panel and menus

Go Back
Operator panel
Item Description
1 Display Shows the status of the printer
2 Indicator light Off–The scanner is off.
Blinking green–The scanner is warming up, processing data, or printing.
Solid green–The scanner is on but idle.
Solid red–Operator intervention is required.
3 Sleep Enables Sleep Mode
The following actions wake the scanner from Sleep Mode:
• Touching the screen or any hard buttons
• Sending a print job from a computer
• Performing a Power-on Reset (POR)
4 Keypad Lets you enter numbers, letters, or symbols
5 USB thumbdrive USB port for thumbdrive
6 Submit Saves settings changes
7 Stop/Cancel Stops all scanner activity
Note: A list of options appears once Stopped appears on the display.
8 Home Returns to the home screen
Diagnostic aids 3-1

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Understanding the home screen Previous
Buttons appearing on the home screen may vary depending on home screen customization settings.
Next
Go Back
Possible buttons and icons on the home screen
Item Description
Copy Opens the Copy menu
E-mail Opens the E-mail menu
Scan Opens the Scan menu
Fax Opens the Fax menu
Menus Opens the administrative menus when Ready appears on the display
FTP Opens the FTP menu
Note: This option must be set up by a system administrator before it
appears on the display.
Status message bar Shows the current printer status such as Ready or Busy
Note: Make sure Ready appears before performing any printer task.
• Shows printer conditions such as Toner Low or Cartridge Low
• Shows intervention messages and gives instructions for the printer
to continue processing
Status/Supplies Displays a warning or error message whenever the printer requires
intervention to continue processing
Touch this to access the messages screen for more information on the
message, and how to clear it.
Tips Opens context-sensitive Help information on the touch screen
Note: All menus have a Tips button.
USB Displays files on a flash drive
Bookmarks Allows you to create, organize, and save a set of bookmarks (URLs) into a
tree view of folders and file links
Held Jobs Displays all held jobs
Change Language Allows you to change the primary language and reports on the display,
(not pictured) and will remain in effect until changed
Release Held Fax If this button is shown, then there are held faxes with a scheduled hold
(not pictured) time previously set. To access the list of held faxes, touch this button.
Lock Device This button appears when the printer is unlocked and the Printer Lockout
(not pictured) Personal Identification Number (PIN) has been set.
Touching this button opens a PIN entry screen. Enter the correct PIN to
lock the operator panel.
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Item Description Previous
Unlock Device This button appears when the printer is locked. The operator panel
(not pictured) buttons and shortcuts cannot be used while this appears.
Touching this button opens a PIN entry screen. Enter the correct PIN to
unlock the printer control panel.
Next
Cancel Jobs Opens the Cancel Jobs screen.
(not pictured)
The following items are available under the Print, Fax, and Network
headings:
Go Back
• Print job
• Copy job
• Fax profile
• FTP
• E-mail send
Each heading shows up to three jobs per screen. If more than three jobs
exist in a column, then an arrow appears enabling you to scroll through
the jobs. Select a job to cancel it.
Using the touch screen
Sample touch screen
Button Function
Submit Saves settings changes
Sample copy Prints a sample of a document or image
Sample
Copy
Right arrow Opens the menu or options list beside it
Diagnostic aids 3-3

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Button Function Previous
Right scroll increase Increases a value
Next
Left scroll decrease Decreases a value

Go Back
Home Returns to the home screen
Exit Exits from the current screen to the home screen
Tips Opens context-sensitive Help on the touch screen
Other touch-screen buttons
Icon Function
Accept Confirms selections and moves to the next screen
Stop/Cancel • Cancels an action or selection

• Cancels out of a screen and return the previous screen
Return Navigates back to the previous screen
Unselected radio Indicates that an item is not selected

button
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Icon Function Previous
Selected radio button Indicates a selection
Next
Index Displays information about the key functions of the printer, including
instructions on how to operate it Go Back
Search Lets you search for files and menus
Warning Indicates a warning or error condition
Diagnostic aids 3-5

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Power On Reset (POR) sequence Previous
The POR sequence must be followed in order for the printer and scanner to properly power up and establish
communications with each other and the network. Follow one of the two POR sequences:
Printer and scanner

Next
1. With both the printer and scanner previously turned off, turn on the printer.
2. Press and hold button pattern for desired service menu, or no buttons for user mode.
3. Turn on the scanner within 20 seconds of turning on the printer. Go Back
4. Release the buttons when the splash screen appears.
Scanner only
Note: The scanner only POR applies only to a printer/scanner that was already powered up prior to the POR.
(This is useful for a service technician who needs to power in and out of service menus.)
1. Turn off the scanner.
2. Press and hold button pattern for desired service menu, or no buttons for the user mode.
3. Turn on the scanner within 20 seconds of turning off the scanner.
4. Release the buttons when the splash screen appears.
Administrative menus
See the menu map for a brief overview of the menus available from the operator panel.
Select a menu or menu item for more details.
Supplies Menu
Paper Menu Reports Network/Ports
Replace Supplies
Default Source Menu Settings Page Active NIC
Separator Pad
Paper Size/Type Device Statistics Standard Network
Pick Roller Network Setup Page
Configure MP Standard USB
Envelope Enhance Network [x] Setup Page SMTP Setup
Paper Texture Shortcut list
Custom Scan Sizes Fax Job Log
Security Substitute Size Fax Call Log
Paper Weight Copy Shortcuts Help
Miscellaneous
Security Settings Paper Loading E-Mail Shortcuts Print All Guides
Custom Types Fax Shortcuts Copy Guide
Confidential Print
Disk Wiping Custom Names FTP Shortcuts E-mail Guide
Security Audit Log Universal Setup Profiles List Fax Guide
Print Fonts FTP Guide
Set Date and Time
Print Directory Print Defects Guide
Settings Print Demo Information Guide
General Settings Asset Report Supplies Guide
Copy Settings
Fax Settings
E-Mail Settings Lock Scanner Head
Flash Drive Menu Manage Shortcuts
Print Settings Fax Shortcuts Security
Image Menu E-mail Shortcuts
FTP Settings FTP Shortcuts
Copy Shortcuts
Profile Shortcuts
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Accessing the service menus Previous
There are different test menus that can be accessed during POR to identify problems with the scanner. See the
table below for the POR sequences.
Note: To access printer service menus, disconnect the scanner communications card from the printer controller
Next
board and follow the POR sequence in the printer service manual.
Menu Scanner button pattern Description

Go Back
Diagnostics menu The Diagnostics menu group contains the
settings and operations used while
manufacturing and servicing the printer.
For more information, see “Diagnostics
mode” on page 3-15.
Configuration menu The Configuration menu group contains a set

of menus, settings, and operations which are
infrequently required by a user. Generally, the
options made available in this menu group
are used to configure a printer for operation.
See “Configuration menu” on page 3-9 for
more information.
Clear NVRAM (non-critical) This action will clear NVRAM values.
Invalid engine code mode This mode is used if the machine has invalid
code and needs the correct code loaded.
After entering this mode, the firmware code
can be updated.
Bypass firmware card Holding this button during POR will cause the
scanner to boot with code soldered on the
controller board and bypass an installed
firmware card.
Diagnostic aids 3-7

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The following menus are accessed from a scanner at the ready state: Previous
Menu Steps Description

SE menu At the scanner, perform the following steps: This enables the SE menu.
1. From the Admin menu, navigate to the home
screen. Next
2. Press the button sequence: * * 4 1 1
3. The SE Menu appears.
Network SE menu At the scanner, perform the following steps: This enables the Network SE Go Back
menu.
1. From the Admin menu, navigate to: Network/
Ports > Standard Network > STD Network
Setup menu.
2. Press the button pattern below:
3. Release the buttons when the Network SE

Menu appears.
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Previous
Configuration menu
The Configuration menu contains a set of menus, settings, and operations which are infrequently used by a
user. Generally, the options made available in this menu are used to configure a printer for operation.
Next
An asterisk (*) in the value list in the following menus indicates the default value.
The following are available from the Configuration menu:

Go Back
Configuration Menu
USB Scan To Local See “USB Scan to Local” on page 3-10.
Print Quality Pages See “Print Quality Pages” on page 3-10.
Reports See “Reports” on page 3-10.
SIZE SENSING See “SIZE SENSING” on page 3-10.
Panel Menus See “Panel Menus” on page 3-10.
PPDS Emulation See “PPDS Emulation” on page 3-10.
Factory Defaults See “Factory Defaults” on page 3-10.
Energy Conserve See “Energy Conserve” on page 3-10.
Fax Low Power Support See “Fax Low Power Support” on page 3-11.
Min Copy Memory See “Min Copy Memory” on page 3-11.
Num Pad Job Assist See “NumPad Job Assist” on page 3-11.
Format Fax Storage See “Format Fax Storage” on page 3-11.
Fax Storage Location See “Fax Storage Location” on page 3-11.
ADF Edge Erase See “ADF Edge Erase” on page 3-11.
FB Edge Erase See “FB Edge Erase” on page 3-12.
Scanner Manual Registration See “Scanner Manual Registration” on page 3-12.
Disable Scanner See “Disable Scanner” on page 3-12.
Paper Prompts See “Paper Prompts” on page 3-12.
Envelope Prompts See “Envelope Prompts” on page 3-12.
Action for Prompts See “Action for Prompts” on page 3-12.
Jobs On Disk See “Jobs On Disk” on page 3-12.
Disk Encryption See “Disk Encryption” on page 3-13.
Erase All Information on Disk See “Erase All Information on Disk” on page 3-13.
Wipe All Settings
Font Sharpening See “Font Sharpening” on page 3-13.
Require Standby See “Require Standby” on page 3-13.
UI Automation
Key Repeat Initial Delay See “Key Repeat Initial Delay” on page 3-13.
Key Repeat Rate See “Key Repeat Rate” on page 3-13.
Wiper Message
Clear Custom Status See “Clear Custom Status” on page 3-13.
USB Speed See “USB Speed” on page 3-13.
USB PnP See “USB PnP” on page 3-14.
Automatically Display Error Screens See “Automatically Display Error Screens” on
page 3-14.
Exit Config Menu
Diagnostic aids 3-9

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USB Scan to Local Previous
When set to Off, this setting tells the USB device driver to enumerate as a USB Simple device. When this is set
to on, USB device driver enumerates as a USB Composite device (multiple interfaces).
Print Quality Pages Next
The Print Quality Test consists of five pages. Pages one and two contain a mixture of graphics and text. The
remainder of the pages only contain graphics. Use this test to identify print quality problems. The Test Pages Go Back
must be printed on A4, Legal, or Letter paper.
Reports
From this menu you can print the Menu Settings Page or the Event Log.
SIZE SENSING
Automatic size sensing can be disabled or enabled in this menu. Only paper sources that support Auto Size
Sensing are displayed.
1. Select SIZE SENSING from the Configuration menu.

2. Select a tray. Only those trays with size sensing appear. Select Auto to turn size sensing on for that tray, or
select Off to disable size sensing.
3. Touch Back to exit.
Panel Menus
Disabling Panel Menus prohibits users from modifying any setting or executing any operation available in the
Ready Menu group.
PPDS Emulation
This appears only if the PPDS interpreter is available.
Factory Defaults
The customer can restore either the network settings or the base printer settings to their factory default values.
When Restore Base is selected, non-critical base printer NVRAM settings are restored. When Restore STD Net
is selected, all network NVRAM settings are restored to their factory default settings. This option is available
only on models with an integrated network adapter. When Restore LES is selected, all non-standard
applications are removed and all framework and standard application settings are reset to factory default
settings.
Energy Conserve
When Energy Conserve is on, the customer does not have access to disable the Sleep Mode function. When
Energy Conserve is off, Disable appears as an additional menu item in the Sleep Mode menu. This setting only
affects the values that are displayed in the Sleep Mode menu.
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Fax Low Power Support Previous
This menu has the following settings:
Auto–The printer checks the Caller ID Pattern setting to determine if the fax chip should enter low power
mode.
Next
Permit Sleep–The fax chip enters low power mode when needed, regardless of the Caller ID Patter
setting.
Disable Sleep–The fax chip never enters low power mode.
Go Back
Min Copy Memory
This menu lets you select the amount of memory dedicated to storing copy jobs. The values may be 25 MB, 35
MB, 50 MB, 80 MB, and 100 MB. The default is 80 MB. Values will be displayed only if the amount of installed
DRAM is at least twice the amount of the value. For example, at least 200 MB of installed DRAM is required to
display the 100 MB selection.
NumPad Job Assist

When this setting is set to On, a user can initiate scanner-related jobs, and enter values for a limited number of
settings related to those jobs, using the keypad.
Touch Back to exit without changing the setting.
Format Fax Storage
This setting enables you to format the non-volatile storage used for storing faxes.
Note: If an advanced password has been established, you must enter this password in order to change the
setting.
Fax Storage Location
This menu allows you to select either NAND or the printer hard disk (Disk) as the fax storage location. If the
printer hard disk is removed, then this menu no longer appears.
1. In the Color Alignment sub menu, Select A.

2. Look at item A on the sheets.
3. Look for the numerical value where the color lie is aligned with the two black lines on each end.
Note: In the example above, 10 would be the value to enter.
4. Using the arrows on the touch screen, scroll to the value that matches the correct value on the printout.
5. Touch the check mark.
6. Repeat steps 3 through 6 for each alpha value on the printout.
ADF Edge Erase
The ADF Edge Erase setting specifies, in millimeters, the size of a border around the scanned image that will be
erased. For copies, the printed page will always have at least a 2-mm no-print border. The larger of the 2-mm
no-print border and the Edge Erase setting will be used in this situation.
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FB Edge Erase Previous
The FB Edge Erase setting specifies, in millimeters, the size of a border around the scanned image that will be
erased. For copies, the printed page will always have a at least a 2-mm no-print border. The larger of the 2-mm
no-print border and the Edge Erase setting will be used in this situation.
Next
Scanner Manual Registration
Use this menu to adjust the scanner margins after you replace any of the following parts: Go Back
— Flatbed scanner assembly

— Front ADF scanner assembly
— Back ADF scanner assembly
Note: The Scanner Manual Registration menu does not appear if Disable Scanner is set to Auto Disabled.
Disable Scanner
Use this setting to enable or disable the flatbed scanner and ADF.
Note: Auto Disabled can only be saved by the printer in response to failed scanner operation. Users cannot
save this setting.
Paper Prompts
Setting Paper Prompts controls which tray a change prompt is directed to when paper is sensed to be the wrong
size.
Envelope Prompts
Env Prompts controls which tray a change prompt is directed to when the envelopes are sensed to be the wrong
size.
Action for Prompts
This setting enables users to have the printer resolve media change prompt situations automatically. Such
prompts occur when the selected media for the job is not available when the job prints. This setting applies only
to jobs that cannot be parked.
• Prompt user (default setting)–The user must respond to the prompt and choose one of the following
options each time.
• Continue–The job prints on the closest available media, and the printer preserves the requested size and
type specifications (e.g., Bond or Transparency). If the available media is smaller than the requested size,
the printer crops the print image as needed.
• Use Current–The job prints on the media currently available and uses the size and type specifications of
the available media instead of the original job. If the media is smaller than the requested size, the printer
crops the print image as needed.
Jobs On Disk
This setting appears only if a hard disk is installed. Jobs can be deleted from the hard disk. Settings are Delete
and Do Not Delete (default). The Delete setting does not affect Print and Hold or parked jobs.
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Disk Encryption Previous
This setting appears only if a hard disk is installed, the disk is not read only, and Disk Encryption is enabled.
Warning: When the settings are changed, all data on the hard disk is deleted.
Next
Erase All Information on Disk
This setting performs a wipe of the printer hard disk, erasing all data. Go Back
Warning: Wipe Disk deletes all data on the printer hard disk, including downloaded fonts, macros, and held
jobs. Do not initiate a disk wipe if you have information on the printer that you want to save.
• Wipe disk (fast)–This is a single-pass wipe that overwrites all data and the file system. This wipe is faster
but less secure since it is possible to retrieve the deleted data with forensic data retrieval techniques.
• Wipe disk (secure)–This multiple-pass wipe overwrites all data without rewriting the file system. This wipe
is DoD 5220.22-M compliant since the deleted data is irretrievable.
Font Sharpening
Font Sharpening allows the user to adjust the value of the high frequency screens used for font data. For
example, if the value is 24, all fonts 24 points and less use the high frequency screens. The default value is 24.
This feature works only in PostScript emulation.
Require Standby
If set to Off, this setting disables Standby Mode in the General Settings menu.
UI Automation
Once enabled, this setting creates an “ENABLE_UI_AUTOMATION” file in the shared directory. As long as this
file exists, the printer permits external developers to test the stability of their applications against the printer to
ensure that their applications have an appropriate level of stability. Disabling this setting deletes the file.
Key Repeat Initial Delay
This setting determines the length of delay before a repeating key starts repeating. The default setting is 1
second. You can adjust the setting by .25 second increments.
Key Repeat Rate
This setting indicates the number of presses per second for repeating keys. The default setting is 15 presses per
second.
Clear Custom Status
This setting erases any custom messages the user has created for the Default or Alternate custom messages.
USB Speed
This setting determines the speed at which the USB port reads and writes data from flash drives. Auto is the
default setting. Setting the USB Speed to Full disables the hi-speed capabilities of the port.

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USB PnP Previous
In some cases, the device’s USB device port (on the back of the device) may be incompatible with the chipset in
a user’s PC. This setting enables the user to change the USB driver’s mode in order to improve its compatibility
with these PCs.
Next
Automatically Display Error Screens
When “On,” the panel automatically displays any existing printer- or scanner-related IR after the device remains Go Back
inactive on the Home screen for a length of time equal to the Screen Timeout setting.
Exit Config Menu
Press Select to exit the Configuration menu and reboot the printer.
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Previous
Diagnostics mode
To run the diagnostic tests described in this chapter, put the scanner in Diagnostics mode. Additional printer
diagnostics are available in the printer Diagnostic mode accessible from the printer user interta.
Next
Diagnostic mode menus
REGISTRATION Use this menu to adjust printer margins. Go Back
Top Margin Note: See Scanner Manual

Registration in the Configuration Menu
Bottom Margin
to adjust the scanner registration
Left Margin settings.
Right Margin
Quick Test
SCANNER CALIBRATION See “SCANNER CALIBRATION” on page 3-17.
Copy Quick Test
Print Testcase
Adjust Calibration Values
Reset Flatbed Calibration Values
Reset ADF Front Calibration Values
Reset ADF Back Calibration Values
PRINT TESTS See “PRINT TESTS” on page 3-17.
Tray 1
Tray 2 (if installed)
Tray 5 (if installed
Multi-Purpose Feeder
Print Quality Pages See “Print Quality Pages” on page 3-18.

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HARDWARE TESTS
Panel Test See “Panel Test” on page 3-18
Previous
Button Test See “Button Test” on page 3-18
DRAM Test See “DRAM Test” on page 3-18
Serial 1 Wrap (if installed) See “Serial Wrap Test” on page 3-19
USB HS Test Mode
Next
OUTPUT BIN TESTS
Feed Tests
DUPLEX TESTS Go Back
Quick Test
Top Margin
INPUT TRAY TESTS (if installed)
Feed Test
DEVICE TESTS (if installed)
Quick Disk Test See “Quick Disk Test” on page 3-20
Disk Test/Clean See “Disk Test/Clean” on page 3-20
PRINTER SETUP
Defaults See “Defaults” on page 3-21
Printed Page Count See “PERM PAGE COUNTS” on page 3-22
Perm Page Count
Serial Number See “Serial Number” on page 3-22
Model Name See “Model Name” on page 3-22
Configuration ID See “Configuration ID” on page 3-22
EP SETUP
Fuser Temp
Fuser page Count
Warm Up Time
Transfer
Print Contrast
Charge Roll
Gap Adjust
Auto Dark Adjust
REPORTS
EVENT LOG
Display Log See “Display Log” on page 3-23
Print Log See “Print Log” on page 3-23
Clear Log See “Clear Log” on page 3-23
SCANNER TESTS
Scanner Calibration Reset See “Scanner Calibration Reset” on page 3-23.
ASIC Test See “ASIC Test” on page 3-23.
Feed Test See “Feed Test” on page 3-23.
Sensor Test See “Sensor Test” on page 3-24.
ADF Magnification See “ADF Magnification” on page 3-24.
ULTRASONIC MULTIFEED SENSOR CALIBRATION
EXIT DIAGNOSTICS
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SCANNER CALIBRATION Previous
Adjust Calibration Values
This menu is used to manually adjust the scanner black levels to optimize printed text and images from scanned
or copied originals. Use this menu to adjust the levels after you replace any of the following parts: Next
— Controller board
Go Back
For more information, see “Calibrating the scanner” on page 3-25.
Reset Flatbed Calibration Values
This resets the scanner black levels to factory default settings. These values must be reset after you replace any
of the following parts:
— Controller board
PRINT TESTS
Print Tests (input sources)
This test determines if the printer can print on media from any of the paper input sources. Each of the installed
sources is available within the Print Tests menu.
The content of the test page varies depending on the media installed in the selected input source.
• If a source is selected that contains paper, then a page similar to the Quick Test Page is printed and does
not contain the Print Registration diamonds.
• If a source is selected which contains envelopes, then an Envelope Print Test pattern is printed. This
pattern contains only text, which consists of continuous prints of each character in the selected symbol set.
• If Continuous is selected, then the same page prints continuously from the selected source until you press
Stop. If Continuous is selected from a source which contains envelopes, then the envelope print test
pattern is printed on the first envelope, and the rest are blank.
The Print Test page always prints single-sided, regardless of the Duplex setting or the presence of the Duplex
option.
To run the Print Test:
1. From the Diagnostics menu, touch PRINT TESTS.

2. Select the paper source.
3. Select either Single or Continuous.
Note: If Single is selected, no buttons are active while the Print Test Page is printing. If Continuous is
selected, Stop (X) can be pressed to cancel the test.
4. At the end of the test, the printer returns to the PRINT TESTS menu.

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Print Quality Pages Previous
The print quality test consists of five pages. Pages one and two contain a mixture of graphics and text. The
remainder of the pages contain only graphics.
This test may be printed from either Configuration menu or the Diagnostics menu. To run the print quality pages
from the Diagnostics menu, select PRINT TESTS and Print Quality Pages from the menu. Once the test is Next
started it cannot be canceled. After the test pages print, the printer returns to the PRINT TESTS menu.
HARDWARE TESTS Go Back
Panel Test
This test verifies the operator panel display function.
To run the Panel Test:
1. From the Diagnostics menu, navigate to:

HARDWARE TESTS > Panel Test
The Panel test continually executes.
2. Press Stop (X) to cancel the test.
Button Test
This test verifies the operator panel button function.
To run the Button Test:

HARDWARE TESTS > Button Test
With no buttons pressed, an image the operator panel buttons is displayed. Press each operator panel
button one at a time, and the button in the illustration turns blue.
2. Press Stop (X) or touch Back to exit the test.
DRAM Test
This test checks the validity of DRAM, both standard and optional. The test repeatedly writes patterns of data to
DRAM to verify that each bit in memory can be set and read correctly.
To run the DRAM Test:

HARDWARE TESTS > DRAM Test
DRAM Test Testing… appears on the screen, followed by Resetting the Printer.
After the printer resets, the results of the test appear: DRAM Test (x)MB P:###### F:######.
(x) represents the size of the installed DRAM.
P:###### represents the number of times the memory test has passed and finished successfully, with the
maximum pass count being 999,999.
F:##### represents the number of times the memory test has failed and finished with errors, with the maximum
fail count being 999,999.
Once the maximum pass count or fail count is reached, or once all the DRAM has been tested, the test stops
and the final results appear.
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Serial Wrap Test Previous
Use this test to check the operation of the Serial Port Hardware using a wrap plug. Each signal is tested.
Note: this test is listed only if the serial option ISP card is installed.
To run the Serial Wrap Test: Next
1. Disconnect the serial interface cable, and install the wrap plug.
2. From the Diagnostics menu, navigate to: Go Back
HARDWARE TESTS > Serial Wrap Test
3. Select the appropriate Serial Wrap Test from the list. Values may include Serial Wrap, Serial 1 Wrap,
Serial 2 Wrap, or Serial 3 Wrap. Each time the test finishes, the screen updates with the result. P and F
represent the same numbers for DRAM. If the test passes, the Pass Count increases by 1. However, if the
test fails, one of the following failure messages appears for approximately three seconds, and the Fail
Count increases by 1:
Receive Status Interrupt Error
Status Error
Receive Data Interrupt Error
Transmit Data Interrupt Error
Transmit Empty Error
Threshold Error
Receive Data Ready Error
Break Interrupt Error
Framing Error
Parity Error
Overrun Error
Data Error
Data 232 Error
Data 422 Error
FIFO Error
DSR Error
DSR PIO Error
DSR Interrupt Error
CTS Error
CTS PIO Error
CTS Interrupt Error
Once the maximum count is reached or a failure occurs, the test stops.
Press Stop (X) to cancel the test.

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USB HS Test Mode Previous

HARDWARE TESTS > USB HS Test Mode
2. Select the desired Port. The test begins immediately for the Single Stop tests.
3. Select the desired Test.
Next
Ports Tests
Go Back
Port 0 Test J
Port 1 Test K
Port 2 Test SEO NAK
Port 3 Test Packet
Single Stop Get Device Description Test Force Enable
Single Stop Set Feature
4. To cancel the test, turn the printer off.
DEVICE TESTS
Note: Disks or flash devices must be installed in order to perform these tests.
Quick Disk Test
This test performs a non-destructive read/write on one block per track on the disk. The test reads one block on
each track, saves the data, and proceeds to write and read four test patterns to the bytes in the block. If the
block is good, the saved data is written back to the disk.

DEVICE TESTS > Quick Disk Test
• The power indicator blinks while the test is in progress.
• Quick Disk Test/Test Passed appears if the test passes.
• Quick Disk Test/Test Failed appears if the test fails.
2. Press Stop (X) or touch Back to return to the Device Tests menu.
Disk Test/Clean
Warning: This test destroys all data on the disk and should not be attempted on a good disk. This test may run
approximately 1½ hours depending on the disk size.
DEVICE TESTS > Disk Test/Clean
A Contents will be lost warning appears.
2. To exit the test immediately and return to DEVICE TESTS, select No and touch Submit. To continue with
the test, select Yes and touch Submit.
When the test starts, a progress bar appears. The test cannot be stopped or canceled once it has begun.
3. Once the test is complete, the power indicator turns on solid and a message appears indicating whether
the test passed or failed. Press Stop (X) to return to DEVICE TESTS.
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Input Tray Tests Previous
This test determines if the printer can feed media from any of the paper input sources. Each of the installed
sources is available within the Input Tray Tests menu.
To run the Input Tray Test:

Next
1. From the Diagnostics menu, touch INPUT TRAY TESTS.

2. Select the input source.
3. Select either Single or Continuous. Go Back
Note: If Single is selected, no buttons are active while the input device is feeding. If Continuous is
selected, Stop (X) can be pressed to cancel the test.
4. At the end of the test, the printer returns to the INPUT TRAY TESTS menu.
PRINTER SETUP
Defaults
This setting is used by the printer to determine whether US or non-US factory defaults should be selected. The
following printer settings have different US and non-US values:
Printer default values US value Non-US value

Paper Sizes setting in the General Settings menu U.S. Metric
Default Paper Size (paper feeding sources which do not have Letter A4
hardware size sensing capabilities)
Default Envelope Size 10 Envelope DL Envelope
(envelope feeding sources which do not have hardware size
sensing capability)
Fax media size Letter A4
PCL Symbol Set PC-8 PC-850
PPDS Code Page 437 850
Universal Units of Measure Inches Millimeters
Modification of the printer setting Defaults causes the NVRAM space to be restored to the printer’s factory
settings.

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PERM PAGE COUNTS Previous
This menu lets you view the total page counts of the printer or the page counts broken down into color and mono
pages printed. Unlike in previous printers, none of these values can be changed.
Touch Back to return to the Diagnostics menu.

Next
Serial Number
You can view the serial number. Go Back
Engine Setting (1-16)
Warning: The engine setting should not be changed without specific instructions from the next level of support.
Model Name
You can view the model name.
Configuration ID
The two configuration IDs are used to communicate information about certain areas of the printer that cannot be
determined using hardware sensors. The configuration IDs are originally set at the factory when the printer is
manufactured. However, you may need to reset Configuration ID 1 or Configuration ID 2 whenever you replace
the system board. The IDs consist of eight hexadecimal characters, including 0 through 9 and A through F.
Note: When the printer detects a Configuration ID that is not defined or invalid, the following occurs:
• The default standard model Configuration ID is used instead.
• Configuration ID is the only function available in DIAGNOSTICS.
• Unless the menu is in DIAGNOSTICS, Check Config ID appears.
To set the configuration ID:

Printer Setup > Configuration ID
2. Enter the Configuration ID 1.
3. Touch the Configuration ID 2 value to select it, and then enter the new Configuration ID 2.
4. Touch Submit to save and validate the new IDs.
If either ID is invalid, then the printer discards the changes and returns to the original IDs.
If both IDs are valid, then the printer returns to the Diagnostics menu.
REPORTS
From this menu you can print the Menu Settings Page or the Event Log.
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EVENT LOG Previous
Display Log
Display Log shows the message that appeared on the operator panel for each event in the log, starting with the
most recent. Use the touch-screen arrows to scroll through the log entries. To see more in-depth information Next
about each event, print the event log using the Print Log menu item.
Touch Back to return to the EVENT LOG menu.

Go Back
Print Log
The Print Log menu item prints a detailed report of each event in the log. The first page of the event log contains
a Printer Information section similar to what is printed on a Menu Setting Page. Printed at the top of each page is
the model name and serial number to assist in tracking each page of a report to a specific printer. The printout of
the log contains the following information for each error in the log:
• Page count when the error occurred (except for 900 service controller board software errors).
• Code versions of all packages when error occurred.
• Panel message when error occurred (except for 900 service controller board software errors).
• Debug information and secondary error codes, depending on the error.
The Clear Log operation clears out the errors that print in this report. The errors listed in the Display Log
operation do not necessarily match in number nor in order with the errors from the printer log.
Note: This log can be printed from configuration menu, but the debug and secondary error codes are not
printed on this log.
Clear Log
This menu item deletes the event log. Once the event log is deleted, the only item remaining on the log is the
“Clear Log” event.
Touch Back to return to the EVENT LOG menu.
SCANNER TESTS
Scanner Calibration Reset
This option resets the scanner calibration values to factory default settings. This should be done after you
replace the flatbed scanner unit.
Note: Be sure the scanner glass and backing material are clean before performing this test.
ASIC Test
This test initiates a scan of the scanner ASIC memory. This is a pass/fail test.
Press Stop (X) to clear the results message from the screen.
Feed Test
This test performs a continuous feed test of either the flatbed scanner or ADF without producing any printed
output or incrementing any of the scanner-related counters.
For an ADF test, select a paper size. The ADF then performs a duplex scan using the chosen paper size
settings. For a flatbed test, the scanner traverses the entire length of the flatbed.
Press Stop (X) to end the test.

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Sensor Test Previous
This test checks each scanner-related sensor and returns “Closed” or “Open” for each.
Sensor (ADF Paper Present)–”0” means paper is not present in the ADF.
Sensor (FB Cover Open)–”0” means the flatbed cover is down.
Next
Sensor (Home Sensor)–”1” means the CCD is in the home position.
Sensor (Skew Sensor)–”0” means the actuator is in the up position.
Sensor (ADF Cover open)–”0” means the ADF cover is closed.
Go Back
Sensor (ADF Exit)–”0” means paper is not present in exit sensor.
Sensor (ADF Scan Sensor)–”0” means paper is not present in the scan sensor.
Sensor (ADF Jam Sensor)–”0” means paper is not present in the jam sensor.
Sensor (FB short)–”0” means sensor open.
Sensor (FB medium)–”0” means sensor open.
Sensor (FB long)–”0” means sensor open.
Sensor (ADF long)–”0” means sensor open.
Sensor (ADF width 1)–”0” means sensor open.
Sensor (ADF width 2)–”0” means sensor open.
ADF Magnification
Use this menu to adjust the ADF magnification from -99 to 100. The default setting is 0.
EXIT DIAGNOSTICS
Select EXIT DIAGNOSTICS to exit the Diagnostics menu and return to normal mode.
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Adjustments
Previous
Calibrating the scanner
After replacing any of the following components, you must reset the relevant scanner calibration values and
check the black levels of the scanner:
— Flatbed scanner module assembly Next

— Front ADF scanner module assembly
— Back ADF scanner module assembly
— Controller board Go Back
Resetting the calibration values
Note: If the scanner menus do not match the following instructions, then contact your next level of support.
1. Enter the Diagnostic mode: press and hold 3 and 6, turn on the printer, and release the buttons when the
splash screen appears.
Scanner Calibration > Reset (relevant assembly) Calibration Values
Adjusting the scanner black and white levels
Note:
• If the scanner menus do not match the following instructions, then contact your next level of support.
• For best results, use media with a minimum weight of 24lb and minimum brightness of 92 for the
following procedures.
1. From the Diagnostic menu, navigate to:
Scanner Calibration > Print Testcase
A single, simplex test page will print with grey scale samples from 1 to 100, with 1 representing pure
white and 100 representing pure black. A sample of the page is shown below:

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2. Adjust the ADF Front: Previous

White Level:
a. Load the printed test page facedown into the ADF.
b. From the Diagnostics menu, navigate to: Scanner Calibration > Copy Quick Test.
c. Inspect the white level calibration by comparing the copy to the original test page. Ensure that the
lightest visible shaded squares of the original have similar lightness to the same lightest visible Next
shaded squares in the copy. If the original and copy pages match, the white level calibration is correct
and needs no adjustment. Otherwise, navigate to: Adjust Calibration Values > ADF Front White.
Note: A small amount of background is normal and acceptable in the copy. Disregard the background
Go Back
when comparing the lightness level between the original and the copy.
d. Adjust the values, and then touch Submit to save your changes. Increasing the value makes the
white level darker.
e. To check the changes, reload the original test page, and then repeat the Copy Quick Test. Repeat the
steps as needed until you are satisfied with the ADF front white level.
Black Level:
a. Load the printed test page facedown into the ADF.
c. Inspect the black level calibration by assessing the toner saturation of the darkest square of the copy.
The objective of the black level calibration is to find the minimum numeric setting that provides the
maximum toner saturation of the darkest square. Too high of a setting will cause other dark squares
to become fully black. Too low of a setting will result in the darkest square not being as dark as
possible.
d. Navigate to: Adjust Calibration Values > ADF Front Black. If the darkest square of the copy page
does not appear fully saturated, then increase the value. If several of the darkest squares look
equally saturated, then decrease the value. Select Submit to save your changes, reload the original
test page, and repeat the Copy Quick Test. Inspect the copy page again and repeat this step until the
single darkest square is fully saturated, and none of the other dark squares are as dark as the
darkest square.
3. Adjust the ADF Back:
White Level:
a. Load the printed test page faceup into the ADF.
lightest visible shaded squares of the original have similar lightness to the same lightest visible
shaded squares in the copy. If the original and copy pages match, then the white level calibration is
correct and needs no adjustment. Otherwise, navigate to: Adjust Calibration Values > ADF Back
White.
white level darker.
steps as needed until you are satisfied with the ADF back white level.
Black Level:
a. Load the printed test page faceup into the ADF.
possible.
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d. Navigate to: Adjust Calibration Values > ADF Back Black. If the darkest square of the copy page Previous
darkest square.
Next
4. Adjust the Flatbed:
White Level:
a. Remove all pages from the ADF, then load the printed test page facedown onto the flatbed.
Go Back
lightest visible shaded squares of the original have similar lightness to the same lightest visible
shaded squares in the copy. If the original and copy pages match, the white level calibration is correct
and needs no adjustment. Otherwise, navigate to: Adjust Calibration Values > Flatbed White.
white level darker.
steps as needed until you are satisfied with the flatbed white level.
Black Level:
a. Remove all pages from the ADF, then load the printed test page facedown onto the flatbed.
possible.
d. Navigate to: Adjust Calibration Values > Flatbed Black. If the darkest square of the copy page
darkest square.

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Calibrating the multifeed sensor Previous
In order for the multifeed sensor to fenction properly and to detect the presence of multifeed media, the sensor
must be properly calibrated. Any time a new multifeed sensor is replaced, this procedure must be followed:
1. Open the ADF, and remove the separator pad. Close the ADF.
Next
2. Obtain a multifeed sensor calibration sheet (included with the multifeed sensor FRU), and fold it in half
such that the short edges overlap each other.
3. Load the multifeed sensor calibration sheet into the ADF with the folded edge first.
Go Back
4. Enter the Diagnotic Mode and select Scanner Tests > Ultrasonic Multifeed Sensor Calibration.
5. Press the Submit button to begin the calibration procedure. The calibration sheet will be fed into the ADF.
The test will report if the calibration procedure passed or failed. If the test reports “Passed,” then the calibration
process is successfully complete. If the test reports “Failed,” then the calibration process failed to complete. If
the calibration test fails, then check the following:
• Make sure the separator pad is removed.

• Make sure the calibration page is folded over and feeding into the ADF as two sheets.
• If the problem continues, then make sure the multifeed sensor is properly installed and the cables are
connected. if the problem continues, then replace the multifeed sensor. See “Multifeed sensor
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4. Repair information Previous
Warning: Read the following before handling electronic parts.
Next
Handling ESD-sensitive parts

Go Back
Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent
damage to ESD-sensitive parts, use the following instructions in addition to all the usual precautions, such as
turning off power before removing logic boards:
• Keep the ESD-sensitive part in its original shipping container (a special “ESD bag”) until you are ready to
install the part into the machine.
• Make the least-possible movements with your body to prevent an increase of static electricity from clothing
fibers, carpets, and furniture.
• Put the ESD wrist strap on your wrist. Connect the wrist band to the system ground point. This discharges
any static electricity in your body to the machine.
• Hold the ESD-sensitive part by its edge connector shroud (cover); do not touch its pins. If you are removing
a pluggable module, use the correct tool.
• Do not place the ESD-sensitive part on the machine cover or on a metal table; if you need to put down the
ESD-sensitive part for any reason, first put it into its special bag.
• Machine covers and metal tables are electrical grounds. They increase the risk of damage because they
make a discharge path from your body through the ESD-sensitive part. (Large metal objects can be
discharge paths without being grounded.)
• Prevent ESD-sensitive parts from being accidentally touched by other personnel. Install machine covers
when you are not working on the machine, and do not put unprotected ESD-sensitive parts on a table.
• If possible, keep all ESD-sensitive parts in a grounded metal cabinet (case).
• Be extra careful in working with ESD-sensitive parts when cold-weather heating is used because low
humidity increases static electricity.
Service guidelines
CAUTION
Before disassembling the scanner, make sure the power supply cord is disconnected from the
power outlet. Do not remove or install the connectors on the scanner with the power supply
turned ON.
• Use caution not to drop small parts or screws inside the unit when disassembling and reassembling.
• Do not pull the connector cable when disconnecting it. Hold the connector.
• When carrying the scanning head unit, put it in an anti-static bag.
• Keep the document glass platen surface clean with a dry, clean, lint-free cloth.
Repair information 4-1

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Previous
Removal procedures
CAUTION
Unplug the equipment power cord from the electrical outlet before you connect or disconnect
any cable or electronic board or assembly for personal safety and to prevent damage to the Next
scanner. Disconnect any connections between the equipment and PCs/peripherals.
Go Back
Note: Some removal procedures require removing cable ties. You must replace cable ties during reassembly to
avoid pinching wires, obstructing the paper path, or restricting mechanical movement.
Removals
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Pick roller removal Previous
1. Pull up on the handle (A) to open the ADF.
Next
Go Back
2. Remove the two screws (B).

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3. Open the flatbed document cover to access the pick roller access cover (C). Previous
Next
Go Back
4. Lift the pick roller access cover, and close the flatbed document cover.
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5. Remove the pick roller access cover, and rotate the pick roller back.
Previous
Next
Go Back
6. Unlatch the front pick roller bearing by rotating the arm (D) of the bearing straight up using a flathead screw
driver.

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Note: Be careful to not break the black post (E) when unlatching the front pick roller bearing. Previous
Next
Go Back
7. Gently lift the front of the pick roller from the printer.
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8. Remove the pick roller. Previous
Next
Go Back
Note: Be sure to clean the media sensor and mirror of dust to prevent erroneous paper jam messages.

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Separator pad removal Previous
1. Open the ADF, and pull down on the separator pad.
Next
Go Back
2. Remove the separator pad.
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Front operator panel cover Previous
1. Loosen the operator panel cover from the front of the scanner using a flathead screwdriver.
Next
Go Back
2. Disconnect the front operator panel cover from the right side, and then disconnect the left side.

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3. Remove the front operator panel cover. Previous
Next
Go Back
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Left side operator panel cover removal Previous
Note: To prevent damage, lock the flatbed scanner module while performing this repair.
1. Remove the front operator panel cover. See “Front operator panel cover” on page 4-9.
2. Stand the scanner up on its rear.
Next
Note: Make sure that the flatbed document cover is secure when standing the scanner up on its rear.
3. Pry the cover from the left side of the scanner by using a flathead screwdriver.
Go Back
4. Slide the left side operator panel cover up and away from the scanner.

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5. Remove the left side operator panel cover. Previous
Next
Go Back
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Right side operator panel cover removal Previous
Next
3. Pry the cover from the right side of the scanner by using a flathead screwdriver.
Go Back
4. Disconnect the USB thumb drive cable (A) from the inside of the scanner.

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5. Remove the right side operator panel cover. Previous
Next
Go Back
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User interface controller card (UICC) access cover removal Previous
Next
2. Remove the two screws (A).
Go Back
3. Lift the user interface controller card (UICC) access cover away from the bottom of the scanner.

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4. Remove the user interface controller card (UICC) access cover. Previous
Next
Go Back
4-16 Service Manual

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Operator panel assembly removal Previous
2. Remove the left side operator panel cover. See “Left side operator panel cover removal” on page 4-11.
3. Remove the right side operator panel cover. See “Right side operator panel cover removal” on Next
page 4-13.
4. Remove the one screw (A) from the bottom of the scanner.
Go Back
5. Remove the two screws (B) from the left side of the scanner and the two screws (C) from the right side of
the scanner.
6. Set the scanner back down and remove the one screw (D) from the top of the scanner.

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7. Open the ADF cover, and disconnect the operator panel from the front of the scanner. Previous
Next
Go Back
8. Disconnect the three cables (E) from the UICC card.
9. Remove the operator panel.
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UICC card removal Previous
1. Remove the operator panel assembly. See “Operator panel assembly removal” on page 4-17.
2. Disconnect the three cables (A), and remove the four screws (B).
Next
Go Back
3. Remove the UICC card.

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Touch screen removal Previous
1. Remove the UICC card. See “UICC card removal” on page 4-19.
2. Remove the yellow cable.
Next
Go Back
3. Remove the four metal screws (A) and the three plastic screws (B).
Note: Be sure to place the three plastic screws back into their correct locations when reinstalling the touch
screen.
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4. Remove the touch screen. Previous
Next
Go Back
Note: When reattaching the UICC cable to the display and to the UICC card, ensure that the end of the cable
with the black tape is connected to the display.

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Main operator panel cover with key buttons removal Previous
1. Remove the touch screen. See “Touch screen removal” on page 4-20.
The main operator panel cover with key buttons remains. Next
Go Back
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Operator panel speaker removal Previous
2. Remove the four screws (A) from the speaker cover.
Next
Go Back
3. Lift the speaker cover away from the speaker.

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4. Remove the operator panel speaker. Previous
Next
Go Back
4-24 Service Manual

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Flatbed document cover cushion removal Previous
1. Lift the flatbed document cover out from the flatbed base.
Next
Go Back
2. Remove the two screws (A).

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3. Using a flathead screw driver, pry the edges of the document cover to disconnect it from the flatbed cover. Previous
Next
Go Back
4. Remove the flatbed document cushion.
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Complete flatbed document cover removal Previous
1. Lift the flatbed document cover out from the flatbed base.
Next
Go Back
2. Remove the two screws (A) from the flatbed cable cover.
3. Remove the flatbed cable cover.

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4. Disconnect the cable (B). Previous
Next
Go Back
5. Remove the complete flatbed document cover.
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Controller cage fans removal Previous
1. Remove the controller board. See “Controller board removal” on page 4-58.
2. Peel the ribbon cable (A) from the base of the controller cage.
Next
Go Back
3. Remove the ground screw (B).

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4. Lift the side of the cage enough to access the controller cage fans, and remove the six screws (C). Previous
Next
Go Back
5. Remove the controller cage fans.
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ADF top cover removal Previous
1. Remove the two rubber caps and the two screws (A) from the left side of the ADF top cover.
Next
Go Back
2. Remove the two screws (B) from the bottom of the ADF top cover.

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3. Lift the ADF top cover, and remove. Previous
Next
Go Back
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ADF latch handle removal Previous
1. Remove the ADF top cover. See “ADF top cover removal” on page 4-31.
2. Remove the two screws (A) from under the ADF latch handle.
Next
Go Back
3. Lift the ADF latch handle, and remove.

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ADF exit tray removal Previous
1. Rotate the ADF exit tray to an upward position.
Next
Go Back
2. Lift the ADF exit tray away from the scanner, and remove.
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Upper ADF scanner module removal Previous
2. Disconnect the two cables (A) from the right side of the card.
Next
Go Back
3. Remove the five screws (B) from the top of the ADF scanner.

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Reinstallation note: Be sure to assemble the center screw correctly back into its position on the upper rail. Previous
Next
Go Back
4. Lift and remove the two upper rails.
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5. Remove the two screws (C) securing the upper ADF scanner. Previous
Next
Go Back
6. Lift the upper ADF scanner, and remove.

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ADF entry idle roller removal Previous
1. Squeeze the ADF entry idle roller inward, and pull out.
Next
Go Back
2. Remove the ADF entry idle roller.
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Multifeed sensor removal Previous
1. Open the ADF, and remove the separator pad. See “Separator pad removal” on page 4-8.
2. Remove the ADF pick roller cover, and the two screws (A) from the lower multi-pick sensor card.
Next
Go Back
3. Disconnect the cable (B) from the lower multi-pick sensor card.

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4. Remove the lower multi-pick sensor card. Previous
Next
Go Back
5. Close the ADF.

6. Remove the upper ADF scanner. See “Upper ADF scanner module removal” on page 4-35.
7. Remove the two screws (C) from the upper rail.
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8. Remove the upper rail. Previous
Next
Go Back
9. Remove the two screws (D) from the multi-pick sensor cover.

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10. Lift, and remove the multi-pick sensor cover. Previous
Next
Go Back
11. Disconnect the two cables (E) from the multi-pick sensor junction card.
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12. Using a screwdriver, remove the upper multi-pick sensor (F). Previous
Next
Go Back
13. Remove the two screws (G) from the multi-pick sensor junction card.

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14. Remove the multi-pick sensor junction card. Previous
Next
Go Back
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ADF paper present sensor removal Previous
1. Remove the ADF pick roller access cover.

2. Remove the two screws (A) from the paper present sensor.
Next
Go Back
3. Disconnect the cable (B).

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4. Remove the ADF paper present sensor. Previous
Next
Go Back
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ADF front and rear entry guides removal Previous
1. Open the ADF, and remove the two screws (A) from the front and rear entry guides.
Next
Go Back
2. Lift, and remove the front and rear entry guides.

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Flatbed cover removal Previous
1. Remove the complete flatbed document cover. See “Complete flatbed document cover removal” on
page 4-27.
2. Remove the operator panel assembly. See “Operator panel assembly removal” on page 4-17. Next
3. Remove the ADF front and rear entry guides. See “ADF front and rear entry guides removal” on
page 4-47.
4. Lock the flatbed scanner in the home position, and then place the scanner on its rear. Go Back
5. Remove the three screws (A) from the right rear side of the scanner.
6. Place the scanner right-side up, and open the ADF.

7. Remove the screw (B) from the top left corner of the flatbed cover.
4-48 Service Manual

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8. Remove the two screws (C) from the rear of the flatbed cover. Previous
Next
Go Back
9. Lift the flatbed cover from the scanner, and thread the cable (D) through the opening.

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10. Remove the flatbed cover. Previous
Next
Go Back
4-50 Service Manual

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Flatbed scanner removal Previous
1. Remove the flatbed cover. See “Flatbed cover removal” on page 4-48.
2. Unlock the flatbed scanner from its home position, and slide to the bottom.
Next
Go Back
3. Disconnect the two flathead cables (A) from the flatbed scanner module.

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4. Unhook the tension spring (B). Previous
Next
Go Back
5. Remove the belt (C) from the flatbed scanner.
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6. Pull the rod (D) up to release it from the scanner base. Previous
Next
Go Back
7. Pull the rod forward while lifting up on the flatbed scanner.

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8. Remove the flatbed scanner. Previous
Next
Go Back
4-54 Service Manual

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Flatbed home position sensor removal Previous
Next
Go Back
3. Place the scanner up on its rear, and remove the thirteen screws (A) from the controller access cover.

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4. Remove the four screws (B) from the engine access cover. Previous
Next
Go Back
5. Disconnect the home position cable (C) from J7 on the engine board.
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6. Remove the screw (D) from the home sensor. Previous
Next
Go Back
7. Remove the flatbed home position sensor.

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Controller board removal Previous
1. Remove the fax card.
2. Remove the hard disk drive.
3. Disconnect all cables from the controller board, and remove the NVRAM card. Next
Go Back
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4. Remove the seven screws (A) from the controller board. Previous
Next
Go Back
5. Remove the controller board.
Note: Be sure to reinstall the NVRAM card on the new controller board. The NVRAM card mirrors settings
previously set on the device.

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CPU cooling fan removal Previous
1. Place the scanner up on its rear.
2. Remove the thirteen screws (A) from the controller access cover.
Next
Go Back
3. Remove the four screws (B), and disconnect the cable (C).
4. Remove the CPU cooling fan.
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Flatbed scanner cables removal Previous
Next
Go Back
3. Place the scanner on its rear, and disconnect the two cables (A) from the flatbed scanner.
4. Remove the controller board. See “Controller board removal” on page 4-58.

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5. Disconnect the cable (B) from J6 on the engine board. Previous
Next
Go Back
6. Remove the ground screw (C).
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7. Peel the cable (D) from the controller cage. Previous
Next
Go Back
8. Remove the cable guide (E).

Note: When reinstalling the flatbed scanner cables, be sure to line up the positioning guides as shown in the
picture below.

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9. Gently pull the controller cage away from the base of the scanner. Previous
Next
Go Back
Warning: Be careful to not damage any cables when pulling the controller cage away from the base of the
scanner.
10. Slide the flatbed scanner cables through the slot in the scanner base, and remove.
4-64 Service Manual

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Power supply removal Previous
1. Remove the four screws (A) from the engine access cover.
Next
Go Back
2. Remove the two screws (B), and disconnect the two cables (C).

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3. Remove the power supply. Previous
Next
Go Back
4-66 Service Manual

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Engine board removal Previous
1. Remove the four screws (A) from the engine access cover.
Next
Go Back
2. Remove all cables and connections from the engine board.

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3. Remove the four screws (B). Previous
Next
Go Back
4-68 Service Manual

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4. Remove the engine board. Previous
Next
Go Back

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Complete ADF scanner assembly removal Previous
3. Remove the flatbed cover. See “Flatbed cover removal” on page 4-48. Next
4. Remove the two screws (A) from the rear ADF cover.
Go Back
5. Remove the rear ADF cover.
6. Remove the power supply. See “Power supply removal” on page 4-65.
7. Remove the engine board. See “Engine board removal” on page 4-67.
4-70 Service Manual

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8. Remove the thirteen screws (B) from the controller access cover. Previous
Next
Go Back
9. Disconnect the cables from J5 and J6 on the controller board.

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10. Remove the four screws (C). Previous
Next
Go Back
11. Pull up on the complete ADF scanner.
4-72 Service Manual

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12. Remove the complete ADF scanner. Previous
Next
Go Back

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Power supply cooling fan removal Previous
1. Remove the complete ADF scanner assembly. See “Complete ADF scanner assembly removal” on
page 4-70.
2. Remove the four screws (A) from the power supply cooling fan. Next
Go Back
3. Remove the power supply cooling fan.
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ADF feed roller drive belts removal Previous
page 4-70.
2. Use a flathead screwdriver to remove the small ADF feed roller drive belt tensioner (A). Next
Go Back
3. Slip the small ADF feed roller drive belt (B) from its place on the pulleys.

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4. Use a flathead screwdriver to remove the large ADF feed roller drive belt tensioner (C). Previous
Next
Go Back
5. Slip the large ADF feed roller drive belt (D) from its place on the pulleys.
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6. Remove the ADF feed roller drive belts. Previous
Next
Go Back

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Lower ADF scanner module removal Previous
page 4-70.
2. Remove the two screws (A), and remove the metal panel. Next
Go Back
3. Disconnect the cable (B) from the lower ADF scanner.
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4. Remove the three screws (C) from the rail, and the two screws (D) from the lower ADF scanner. Previous
Next
Go Back
Reinstallation note: Be sure to assemble the center screw correctly back into its position on the rail.
5. Remove the lower ADF scanner.

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Feed roller motor removal Previous
page 4-70.
2. Disconnect the cable (A). Next
Go Back
3. Slip the belt (B) from its place on the feed roller motor pulley, and then remove the two screws (C).
4-80 Service Manual

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4. Remove the feed roller motor. Previous
Next
Go Back

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Pick roller motor removal Previous
page 4-70.
2. Remove the engine board. See “Engine board removal” on page 4-67. Next
3. Remove the two screws (A), and remove the panel.
Go Back
4. Remove the four screws (B).
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5. Remove the pick roller motor. Previous
Next
Go Back

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Media sensor removal Previous
1. Remove the complete ADF scanner. See “Complete ADF scanner assembly removal” on page 4-70.
2. Remove the two screws (A) from the media sensor.
Next
Go Back
3. Use a flathead screwdriver to open the clamp (B) to unroute the cable.
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4. Remove the media sensor. Previous
Next
Go Back

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Paper jam sensor removal Previous
1. Remove the complete ADF scanner. See “Complete ADF scanner assembly removal” on page 4-70.
2. Use a flathead screwdriver to open the clamp (A) to unroute the cable.
Next
Go Back
3. Use a flathead screwdriver to unsnap the paper jam sensor from its prongs.
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4. Remove the paper jam sensor. Previous
Next
Go Back

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Feed rollers removal Previous
1. Remove the ADF feed roller drive belts. See “ADF feed roller drive belts removal” on page 4-75.
2. Remove the one screw (A) from the support arm.
Next
Go Back
3. Use a flathead screwdriver to pry the support arm from the upper ADF assembly.
4-88 Service Manual

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4. Lift, and rotate the upper ADF assembly from the lower ADF assembly. Previous
Next
Go Back
5. Remove the one screw (B).

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6. Disconnect the feed roller cover, and remove. Previous
Next
Go Back
7. Rotate the arms of the feed roller bearings (C) up.
4-90 Service Manual

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8. Lift, and remove the feed rollers. Previous
Next
Go Back
9. Remove the gears from the ends of the feed rollers.

10. Remove the pick roller cover.

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11. Remove the gear (D) from the end of the feed roller. Previous
Next
Go Back
12. Rotate the arm of the feed roller bearing (E) up.
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13. Slide the feed roller out from the base of the scanner. Previous
Next
Go Back
14. Remove the feed rollers.

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Cover open sensor removal Previous
1. Remove the ADF feed roller drive belts. See “ADF feed roller drive belts removal” on page 4-75.
2. Remove the one screw (A) from the support arm.
Next
Go Back
3. Use a flathead screwdriver to pry the support arm from the upper ADF assembly.
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4. Lift, and rotate the upper ADF assembly from the lower ADF assembly. Previous
Next
Go Back
5. Remove the screw (B) from the cover open sensor.

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6. Remove the four screws (C) from the cover, and the two screws (D) from the springs. Previous
Next
Go Back
7. Lift the lower ADF cover slightly and unroute the cover open sensor cable through the bottom.
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8. Remove the cover open sensor. Previous
Next
Go Back

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Previous
Next
Go Back
4-98 Service Manual

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5. Connector locations Previous
Scanner mechanism overview and locations

Next
This section contains an overview of the major components of the scanner hardware.
External view Go Back
Number Item
1 Scanner exit tray
2 Automatic Document Feeder (ADF)
3 Scanner cover
4 Keypad
5 Home screen
Connector locations 5-1

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Card reader view Previous
Next
Go Back
Number Item Function
1 USB port Insert for a USB flash drive to send data or to save scanned images
5-2 Service Manual

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Cable locations Previous
Next
Go Back
Number Item
1 USB port
Warning: Potential damage: Do not touch the USB cable, any network adaptor, or the
scanner in the area shown while actively printing. A loss of data or a malfunction can
occur.
2 Ethernet port for network connection
3 Ethernet port for printer connection

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Paper path Previous
Next
Go Back
5-4 Service Manual

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Connections Previous
Scanner controller board
Next
Go Back

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Previous
Part Connector Pin no. Signal

From power supply J1 1 +24V
2 GND
Next
3 +5V
4 GND
Go Back
5 +5V
6 GND
Engine card J2 1 +24V
2 GND
3 GND
4 +5V
5 GND
Scanner engine card J4 1 GND
2 TOP_FB_CN
3 TOP_BS_CN
4 GND
5 MDC_RXD_CN
6 MMDC_TXD_CN
7 GND
8 ADF_PAPER_PRES_R
9 FB_COV_CLOSING_R
10
11 MDC_RST_NR
12 GND
Front side ADF scan module J5 1 GND
2 FSPGA_LVDS_MCLK-
3 FSPGA_LVDS_MCLK+
4 GND
5 FSF_LVDS_RXCLK-
6 FSF_LVDS_RXCLK+
7 GND
8 FSF_LVDS_RXIN2-
9 FSF_LVDS_RXIN2+
10 GND
11 FSF_LVDS_RXIN1-
12 FSF_LVDS_RXIN1+
13 GND
14 FSF_LVDS_RXIN0-
5-6 Service Manual

4036-310, -311
Part Connector Pin no. Signal Previous
Front side ADF scan module (continued) J5 (continued) 15 FSF_LVDS_RXIN0+

16 GND
17 FSR_AFE_NRST_R
Next
18 GND
19 FSR_AFE_SDIO_R
20 FSR_AFE_SCK_R Go Back
21 FSR_AFE_SEN_R
22 FSR_AFE_SH_R
23 FS_PWRSVR_R
24 5V_FS_CDU
25 5V_FS_CDU
26 GND
27 +24V
28 +24V
29 FS_LAMP_ON
30 GND
31 GND
32 GND
Back side ADF scan module J6 1 GND
2 BSPGA_LVDS_MCLK-
3 FSPGA_LVDS_MCLK+
4 GND
5 BSF_LVDS_RXCLK-
6 BSF_LVDS_RXCLK+
7 GND
8 BSF_LVDS_RXIN2-
9 BSF_LVDS_RXIN2+
10 GND
11 BSF_LVDS_RXIN1-
12 BSF_LVDS_RXIN1+
13 GND
14 BSF_LVDS_RXIN0-
15 BSF_LVDS_RXIN0+
16 GND
17 BSR_AFE_NRST_R
18 GND
19 BSR_AFE_SDIO_R
20 BSR_AFE_SCK_R
21 BSR_AFE_SEN_R
22 BSR_AFE_SH_R
23 BS_PWRSVR_R

4036-310, -311
Back side ADF scan module (continued) J6 (continued) 24 5V_BS_CDU

25 5V_BS_CDU
26 GND
Next
27 +24V
28 +24V
29 BS_LAMP_ON_R Go Back
30 GND
31 GND
32 GND
USB-operator panel J7 1 GND
2 USB_DM1
3 USB_DP1
4 GND
5 GND
No connection J9
No connection J10
Operator panel J11 1 UI_RESET_NR
2 GND
3 TX1-
4 TX1+
5 CLKTX-
6 CLKTX+
7 CLKTX-
8 CLKTX+
9 GND
10 +5V_UI
11 RXD232_N
12 TXD232_N
13 TX0-
14 TX0+
15 GND
16 +5V_UI
17 +5V_UI
18 +5V_UI
19 WAKE*
20 GND
21 GND
22 LED_DRV_YLW
23 +5V
24 PBUT_CON
5-8 Service Manual

4036-310, -311
CPU fan J12 1 V_FANPWR

2 GND
3 FAN_TACH
Next
HDD (ISP) J14 1 GND
2 USBOUT+
3 USBOUT- Go Back
4 GND
5 USBIN+
6 USBIN-
7 GND
8 A0
9 RESET
10 +5V
11 I2C_DAT
12 +5V
13 I2C_CLK
14 +5V
No connection J15
No connection J16
USB-back J19 1 S_BACK_USB_PWR
2 USB_DM2
3 USB_DP2
4 GND
5 GND
6 GND
No connection J20
No connection J21
Ethernet-to printer J22 1 TRCT3
2 TRD3-
3 TRD3+
4 TRD2+
5 TRD2-
6 TRCT2
7 TRCT4
8 TRD4+
9 TRD4-
10 TRD1-
11 TRD1+
12 TRCT1
13 ACT_LED-
14

4036-310, -311
Ethernet-to printer (continued) J22 (continued) 15 LNK_LED-

16
Flatbed scanner module J24 1 GND
Next
2 FB_LAMP_ON_R
3 +24V
4 +24V Go Back
5 GND
6 5V_FB_CDU
7 5V_FB_CDU
8 FB_PWRSVR_R
9 FBR_AFE_SH_R
10 FBR_AFE_SEN_R
11 FBR_AFE_SCK_R
12 FBR_AFE_SDIO_R
13 GND
14 FBR_AFE_NRST_R
15 GND
16 FBF_LVDS_RXIN0+
17 FBF_LVDS_RXIN0-
18 GND
19 FBF_LVDS_RXIN1+
20 FBF_LVDS_RXIN1-
21 GND
22 FBF_LVDS_RXIN2+
23 FBF_LVDS_RXIN2-
24 GND
25 FBF_LVDS_RXCLK+
26 FBF_LVDS_RXCLK-
27 GND
28 FBPGA_LVDS_MCLK+
29 FBPGA_LVDS_MCLK-
30 GND
USB-back J25 1 S_USB_DEV_DET
2 USB_DEV_D4-
3 USB_DEV_D4+
4 GND
5-10 Service Manual

4036-310, -311
NVRAM cardlet J26 1 NV_I2C_DATA

2 +5V
3 NV_I2C_CLK
Next
4 GND
5 OP_INT
6 +3.3V Go Back
7 GND
Fax card J27 1 MOD_CS_R
2 GND
3 MOD_DIN_R
4 GND
5 OP_INT
6 GND
7 MOD_CLK_R
8 GND
9 MOD_IRQ_R
10 +5V
11 POR_CUHD_R-
12 +3.3V
13 +3.3V
14 NC_MOD_P6
Controller cage fan J28 1 +5V
2 CAGE_FAN_DRV*
Controller cage fan J29 1 +5V
2 CAGE_FAN_DRV*
No connection J32
Ethernet-to network J33 1 TRCT3
2 TRD3-
3 TRD3+
4 TRD2+
5 RD2-
6 TRCT2
7 TRCT4
8 TRD4+
9 TRD4-
10 TRD1-
11 TRD1+
12 TRCT1
13 LED_ACT-
14 V_LED_VCC
15 LED_LNK-
16 V_LED_VCC

4036-310, -311
Engine board Previous
Next
Go Back
5-12 Service Manual

4036-310, -311
Pick roller motor J1 1 PICK 1B

2 PICK 1A
3 PICK 2B
Next
4 PICK 2A
Controller board J2 1 GND
2 FRONTSIDE Go Back
3 BACKSIDE
4 GND
5 MDC_TXD
6 MDC_RXD
7 GND
8 ADF_PAPER_IN
9 FB_COVER_OPEN
10 BOOT_SEL
11 RESET_N
12 HW_RESERVE
13 NC
14 NC
15 NC
16 NC
Flatbed scanner module J6 1 +24V
2 FEED_STEP
3 +24V
4 FEED_VREF1
5 FEED_VREF2
6 GND
7 FEED_MS1
8 FEED_MS2
9 GND
10 NC
11 FBM_EN
12 GND
13 NC
14 FEED_DIR
15 GND
16 GND
17 +3.3V
18 +3.3V
Flatbed home position J7 1 SIGNAL
2 SIGNAL
3 GND
4 NC

4036-310, -311
Feed roller motor J8 1 FEED_1B

2 FEED_1A
3 FEED_2B
Next
4 FEED_2A
Power supply J9 1 GND
2 +5V Go Back
3 GND
4 GNS
5 +24V
Multifeed sensor receive J10 1 GND
2 ULTRASONIC 300KHZ
3 +16V
4 GND
Power supply fan J11 1 FAN FEEDBACK
2 GND
3 12V_FAN
ADF paper size sensor J12 1 W1_SEN
2 W2_SEN
3 W3_SEN
4 +5V
5 GND
6 L1_SEN
7 L2_SEN
8 FB_COVER
9 LED_DISPLAY
ADF paper present sensor J13 1 SIGNAL
2 SIGNAL
3 GN
4 NC
Multifeed sensor send J14 1
2 GND
3 MULTIFEED
4 ULTRASONIC RESET
5 I2C_SDA
6 GND
7 I2C_SCL
8 GND
9 ULTRASONIC TEST
10 PAPER DET
ADF cover open sensor J15 1 SIGNAL
2 SIGNAL
3 GND
5-14 Service Manual

4036-310, -311
ADF paper out J16 1 +5V

2 SIGNAL
3 GND
Next
ADF paper jam J17 1 SIGNAL
2 SIGNAL
3 GND Go Back
4 SIGNAL
5 SIGNAL

4036-310, -311
Power supply board Previous
Next
Go Back
5-16 Service Manual

4036-310, -311
Main power out CN201 1 +24V

2 GND
3 +5V
Next
4 GND
5 +5V
6 GND Go Back

4036-310, -311
Previous
Next
Go Back
5-18 Service Manual

4036-310, -311
6. Maintenance Previous
This chapter describes procedures for scanner preventive maintenance. Follow these recommendations to help
prevent problems and maintain optimum performance.
Next
Safety inspection guide

Go Back
The purpose of this inspection guide is to aid you in identifying unsafe conditions.
If any unsafe conditions exist, find out how serious the hazard could be and if you can continue before you
correct the hazard.
Check the following items:
• Damaged, missing, or altered parts, especially in the area of the On/Off switch and the power supply
• Damaged, missing, or altered covers, especially in the area of the top cover and the power supply cover
• Possible safety exposure from any non-Lexmark attachments
Scheduled maintenance
The operator panel may display the message 80 or Scheduled Maintenance at required maintenance intervals.
When a maintenance message is displayed, perform the maintenance specified.
Device specific scheduled maintenance
On this device, it is necessary to replace the ADF separator pad and replace the ADF pick roller at designated
intervals to maintain the paper feed reliability of the scanner.
The table below lists the parts needed to perform the scheduled maintenance on this device
Part number Description Maintenance interval

40X6447 ADF separator pad assembly 100k ADF scans
40X6446 ADF pick roller assembly 200k ADF scans
Note: If needed, reset the maintenance counter after performing scheduled maintenance.
Maintenance 6-1
4036-310, -311
Previous
Preventive maintenance
Between scheduled maintenance intervals, paper feed, paper transport, and image quality problems can occur.
To prevent issues like these from occurring, there are preventive maintenance procedures that can be
performed. Next
Device specific preventive maintenance

Go Back
An ADF feed roller cleaning can be performed to improve paper feed reliability. ADF feed roller cleaning cloths
are provided with a new scanner, stored in the compartment beneath the exit tray. Additional cleaning cloths are
available.
To clean the touchscreen, key pad, flatbed scanner glass, media sensor and mirror (A), and upper and lower
ADF scanner glass, use the LCD cleaning cloth.
A single two step LCD cleaning cloth is provided with a new scanner, stored in the compartment beneath the
exit tray. Additional cleaning cloths are available.
The table below lists the parts needed to perform the preventive maintenance
Part number Description Maintenance interval

16J0900 ADF feed roller cleaning kit As needed
40X0392 LCD cleaning kit As needed
Lubrication
The parts used on this device do not require lubrication. Do not lubricate any parts on this machine.
6-2 Service Manual

4036-310, -311
7. Parts catalog Previous
How to use this parts catalog

Next
The following legend is used in the parts catalog:
Asm- Part Units/ Go Back

Units/mach Description
Index number FRU
• Asm-index: Identifies the assembly and the item in the diagram. For example, 3-1 indicates Assembly 3
and item number 1 in the table.
• Part number: Identifies the unique number that identifies this FRU.
• Units/mach: Refers to the number of units actually used in the base machine or product.
• Units/FRU: Refers to the number of units packaged together and identified by the part number.
• NS: (Not shown) in the Asm-Index column indicates that the part is procurable but is not pictured in the
illustration.
Parts catalog 7-1

4036-310, -311
Assembly 1: Covers
Previous
Next
Go Back
7-2 Service Manual

4036-310, -311
Assembly 1: Covers Previous
Asm- Part Units/ Units/

Description
Index number mach FRU
1–1 40X6444 1 1 Complete flatbed document cover
Next
2 40X6445 1 1 Flatbed document cover cushion
3 40X6453 1 1 Flatbed cover
4 40X6513 1 1 Rear ADF entry cover Go Back
5 40X6512 1 1 Front ADF entry cover
6 40X6452 1 1 ADF exit tray
7 40X6450 1 1 ADF top cover
NS 40X6878 1 1 Lexmark 6500e model name plate
Parts catalog 7-3

4036-310, -311
Assembly 2: Operator panel and flatbed Previous
Next
Go Back
7-4 Service Manual

4036-310, -311
Assembly 2: Operator panel and flatbed Previous

Description
2–1 40X6491 1 1 Main operator panel cover with keypad
Next
2 40X6488 1 1 Right operator panel cover
3 40X6973 1 1 UICC board
4 40X6455 1 1 Flatbed scanner rod Go Back
5 40X6485 1 1 Flatbed scanner cables parts pack
6 40X6454 1 1 Flatbed scanner module
7 40X6483 1 1 Flatbed scanner belt with spring
8 40X6492 1 1 UICC access cover
9 40X6484 1 1 Flatbed scanner home position sensor
10 40X6407 1 1 Operator panel speaker
11 40X6307 1 1 10.2-inch touchscreen display
12 40X6306 1 1 UICC display cable
13 40X6489 1 1 Front operator panel cover
14 40X6487 1 1 Left operator panel cover
NS 40X6493 1 1 USB cable parts pack
Parts catalog 7-5

4036-310, -311
Assembly 3: Automatic document feeder (ADF)
Previous
Next
Go Back
7-6 Service Manual

4036-310, -311
Assembly 3: Automatic document feeder (ADF) Previous

Description
3–1 40X6502 1 1 Complete ADF scanner assembly
Next
2 40X6527 1 1 Paper jam idle roller parts pack
3 40X6529 2 1 Feed rollers #2 and #3
4 40X6528 1 1 Feed roller #1 Go Back
5 40X6530 1 1 Roller bearing
6 40X2580 1 1 Power supply cooling fan
7 40X6446 1 1 ADF pick roller
8 40X6510 1 1 Feed roller drive belt #3
9 40X6511 1 1 Feed roller drive belts #1 and #2
10 40X6504 1 1 ADF cover open sensor
11 40X6449 1 1 Pick roller access cover
12 40X6505 1 1 ADF paper present sensor
13 40X6525 1 1 Pick roller drive motor
14 40X6526 1 1 Feed roller drive motor
15 40X6117 1 1 Lower ADF scanner module
16 40X6506 1 1 Multifeed sensor parts pack
17 40X6509 1 1 Multifeed sensor cable parts pack
18 40X6448 2 1 ADF entry idle roller
19 40X6447 1 1 ADF separator pad
20 40X6503 1 1 Upper ADF scanner module
21 40X6451 1 1 ADF latch handle
22 40X6508 1 1 Media sensor
23 40X6507 1 1 ADF paper jam sensor
Parts catalog 7-7

4036-310, -311
Assembly 4: Electronics Previous
Next
Go Back
7-8 Service Manual

4036-310, -311
Assembly 4: Electronics Previous

Description
4–1 40X6876 2 1 Controller board cooling fan
Next
2 40X6494 1 1 Controller board
3 40X6091 1 1 NVRAM card
4 40X7443 1 1 Green network cable Go Back
5 40X7058 1 1 Hard disk drive
6 40X6501 1 1 CPU cooling fan
7 40X7055 1 1 Fax card
8 40X6500 1 1 Power supply to controller board cable
9 40X6498 1 1 Engine board to controller board cable
10 40X6497 1 1 Engine board
11 40X6495 1 1 Universal power supply
NS 40X0392 1 1 LCD cleaning cloth (50-pack)
NS 40X7441 1 1 Scanner communications card (for T650/T652 printer controller board)
NS 40X7920 1 1 Scanner communications card (for T654 printer controller board)
NS 40X7516 1 1 Prescribe card
NS 40X7517 1 1 IPDS card
NS 40X7518 1 1 Forms and barcode card
Parts catalog 7-9

4036-310, -311
Previous
Next
Go Back
7-10 Service Manual

4036-310, -311
Index Previous
A ADF Magnification 3-24

ASIC Test 3-23 Next
acronyms 1-4
ADF assembly Feed Test 3-23
locations 5-1 Scanner Callibration Reset 3-23
ADF Magnification 3-24 Sensor Test 3-24 Go Back
Adjust Calibration Values 3-17 diagnostics menu
ASIC Test 3-23 accessing 3-7
Diagnostics Mode
B DEVICE TESTS
Button Test 3-18 Disk Test/Clean 3-20
buttons Quick Disk Test 3-20
Button Test 3-18 EVENT LOG
description 3-1 Clear Log 3-23
Display Log 3-23
C Print Log 3-23
Configuration ID 3-22 HARDWARE TESTS
Configuration Menu Button Test 3-18
Fax Storage Location 3-11 DRAM Test 3-18
Format Fax Storage 3-11 Panel Test 3-18
Min Copy Memory 3-11 Serial Wrap Test 3-19
NumPad Job Assist 3-11 USB HS Test Mode 3-20
Configuration menu PRINT TESTS
USB Scan to Local 3-10 Print Quality Pgs 3-18
configuration menu 3-9 Quick Test Pages, by input source 3-17
accessing 3-7 PRINTER SETUP
Disk Encryption 3-13 Configuration ID 3-22
Energy Conserve 3-10 Defaults 3-21
Envelope Prompts 3-12 Engine Setting x 3-22
Exit Config Menu 3-14 Model Name 3-22
Factory Defaults 3-10 PAGE COUNTS 3-22
Font Sharpening 3-13 Serial Number 3-22
Jobs On Disk 3-12 Reports 3-22
Panel Menu 3-10 Scanner Tests 3-23
Paper Prompts 3-12 Disk Encryption 3-13
PPDS Emulation 3-10 DRAM Test 3-18
Print Quality Pages 3-10
Reports 3-10 E
SIZE SENSING 3-10 Energy Conserve 3-10
Engine Setting x 3-22
D Envelope Prompts 3-12
Defaults 3-21 ESD-sensitive parts 4-1
diagnostics EVENT LOG
service error codes 2-3 Clear Log 3-23
Diagnostics Menu Display Log 3-23
DEVICE TESTS 3-20 Print Log 3-23
EVENT LOG 3-23 exiting configuration menu 3-14
EXIT DIAGNOSTICS 3-24
HARDWARE TESTS 3-18 F
Print tests 3-17 Factory Defaults 3-10
PRINTER SETUP 3-21 Fax Storage Location 3-11
Diagnostics menu Feed Test
SCANNER CALIBRATION 3-17 SCANNER 3-23
Adjust Calibration Values 3-17 Font Sharpening 3-13
Reset Calibration Values 3-17 Format Fax Storage 3-11
SCANNER TESTS
Index I-1
4036-310, -311
G Sensor Test Previous

guidelines, service 4-1 SCANNER 3-24
Serial Number 3-22
H Serial Wrap Test 3-19
hard disk service checks 2-5
Disk Encryption 3-13 900.xx System software 2-13
service error Next
Jobs On Disk 3-12
900.xx System software error 2-13
J SIZE SENSING 3-10
Jobs On Disk 3-12 Go Back
T
L tools required 1-4
locations
scanner 5-1 U
USB HS Test Mode 3-20
M USB Scan to Local 3-10
maintenance, scheduled 6-1
menus 3-6
Min Copy Memory 3-11
Model Name 3-22
N
NumPad Job Assist 3-11
O
operator panel
description 3-1
indicator light 3-1, 3-2, 3-3, 3-4
overview 1-1
P
Panel Menus 3-10
Panel Test 3-18
Paper Prompts 3-12
parts replacement 4-3
power-on self test (POST) 2-2
PPDS Emulation 3-10
print quality
print quality test pages 3-18
Print Quality Pages 3-10
PRINT TESTS
Print Quality Pgs 3-18
Quick Test Page 3-17
Q
Quick Disk Test 3-20
Quick Test Page 3-17
R
removals
guidelines 4-1
parts replacement 4-3
Reports 3-10
Reset Calibration Values 3-17
S
safety information vii
safety inspection guide 6-1
scanner
locations 5-1
Scanner Calibration Reset 3-23
I-2 Service Manual

4036-310, -311
Part number index Previous
P/N Description Page
40X0392 LCD cleaning cloth (50-pack) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Next

40X2580 Power supply cooling fan - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X6091 NVRAM card - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X6117 Lower ADF scanner module - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7 Go Back
40X6306 UICC display cable - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X6307 10.2-inch touchscreen display - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X6407 Operator panel speaker - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X6444 Complete flatbed document cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X6445 Flatbed document cover cushion - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X6446 ADF pick roller - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X6447 ADF separator pad - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X6448 ADF entry idle roller - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X6449 Pick roller access cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X6450 ADF top cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X6451 ADF latch handle - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X6452 ADF exit tray - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X6453 Flatbed cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X6454 Flatbed scanner module - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X6455 Flatbed scanner rod - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X6483 Flatbed scanner belt with spring - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X6484 Flatbed scanner home position sensor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X6485 Flatbed scanner cables parts pack - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X6487 Left operator panel cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X6488 Right operator panel cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X6489 Front operator panel cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X6491 Main operator panel cover with keypad - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X6492 UICC access cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X6493 USB cable parts pack - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X6494 Controller board - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X6495 Universal power supply - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X6497 Engine board - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X6498 Engine board to controller board cable - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X6500 Power supply to controller board cable - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X6501 CPU cooling fan - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X6502 Complete ADF scanner assembly - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X6503 Upper ADF scanner module - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X6504 ADF cover open sensor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X6505 ADF paper present sensor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X6506 Multifeed sensor parts pack - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X6507 ADF paper jam sensor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X6508 Media sensor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X6509 Multifeed sensor cable parts pack - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X6510 Feed roller drive belt #3 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X6511 Feed roller drive belts #1 and #2 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X6512 Front ADF entry cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X6513 Rear ADF entry cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X6525 Pick roller drive motor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X6526 Feed roller drive motor - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X6527 Paper jam idle roller parts pack - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X6528 Feed roller #1 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
Part number index I-3

4036-310, -311
40X6529 Feed rollers #2 and #3 - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7 Previous

40X6530 Roller bearing - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-7
40X6876 Controller board cooling fan - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X6878 Lexmark 6500e model name plate - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-3
40X6973 UICC board - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5
40X7055 Fax card - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X7058 Hard disk drive - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Next
40X7441 Scanner communications card (for T650/T652 printer controller board) - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X7443 Green network cable - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X7516 Prescribe card - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9 Go Back
40X7517 IPDS card - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X7518 Forms and barcode card - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
40X7920 Scanner communications card (for T654 printer controller board) - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-9
I-4 Service Manual

ADF 6500e

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Lexmark™ 6500e

• Safety and notices

Lexmark and Lexmark with diamond design are

Edition: September 2, 2011

© 2011 Lexmark International, Inc.

UNITED STATES GOVERNMENT RIGHTS

12G0476 Rev 001

Table of contents Previous

Table of contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii

General information .................................................................... 1-1

Diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Diagnostic aids ......................................................................... 3-1

Table of contents iii

Fax Storage Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11 Previous

Action for Prompts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12

EXIT DIAGNOSTICS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-24 Previous

Connector locations ................................................................... 5-1 Previous

Scanner mechanism overview and locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Safety information vii

viii Service Manual

xii Service Manual

1. General information Previous

General information 1-1

To use the ADF:

1-2 Service Manual

To use the scanner glass:

General information 1-3

1-4 Service Manual

2. Diagnostic information Previous

• If you have an error message or user message, check the following:

Diagnostic information 2-1

1. The printer LED (green light) turns on. Next

2. The operator panel turns on.

5. You can hear the scanner doing a scanner calibration.

2-2 Service Manual

Error code Type Description Action Next

900.00-900.99 Scanner An unrecoverable controller See “900.xx System software

Diagnostic information 2-3

Paper jam error codes Previous

Error code Type Description Action

280.06 Scanner Paper missing This error is caused by paper not

283.01 Scanner Scanner jam This is caused by paper being

283.03 Scanner Scanner jam This is caused by the paper jam

283.05 Scanner Scanner jam This is caused by the paper jam

295.20 Scanner Multifeed sensor on This is caused by the multifeed

2-4 Service Manual

2 Is the specified paper used? Go to step 3. Use the correct media

Diagnostic information 2-5

False multifeed Previous

Step Action and Question Yes No

2 Perform multifeed sensor calibration Go to step 3. Problem solved

3 Check the multifeed sensor for Go to step 4. Problem solved

2-6 Service Manual

The power does not come on Previous

Step Action and Question Yes No

1 Is the AC cord unplugged? Plug in cord Go to step 2.

Do the measurements on the power

4 Reconnect the cable to CN201 of Go to step 5. Replace the power

5 Reconnect the cable to J1 of the Go to step 6. Replace the engine