www.pwc.

com/id

PwC Consulting
Indonesia

Operations
Consulting Services
PwC leverages unparalleled operational
capabilities to help clients rapidly close the
gap between ideas and results

Operations Consulting Services

PwC Indonesia 2
Contents

Who We Are 4
Our Services 5
Operations Strategy and Transformation 6
Product Innovation and Development 7
Procurement and Sourcing 8
Production and Supply Chain Operations 9
Service Operations 10
Asset Lifecycle Management 11
Post-Merger Operations Integration 12
Contacts 13

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 Who We Are

We help clients to maximize value from their operations

As our clients seek to gain advantage in the current economic growth environment, business operations
hav e come into the spotlight and demand for optimal cost management and customer-centric processes
has never been greater.
Our capabilities in process management and improvement help companies optimise their entire value
chain. We assist them in finding the best way to reduce waste, lower costs and increase value, using an
approach that delivers sustainable benefits.
Our clients need to drive business growth and we work with them to achieve this, transforming them into
more agile organisations that are responsive to constantly changing conditions.
Specifically in Indonesia, the Operations team focuses on projects relating to market entry, growth and
procurement / spend management.

We have the operations consulting scale to serve clients both globally and locally

Nor t h America
EMEA
1,950
Operations 1,250
A si a
r esources Operations
Pa ci fic
r esources
650
Operations
r esources

La t in America
200
Operations
r esources

Operations management can and should be a

strategic source of competitive advantage, n ot
ju st a cost-effective enabler of a business strategy.
In fact, the relation ship between business strategy and
operational strategy sh ould g o both way s; a well-
conceiv ed operational strategy can help shape the ov erall
bu siness strategy.

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Our Services
Through…
1. Operations Strategy and Transformation
Global Reach,
Local Delivery
2. Product Innovation and Development
Technology
3. Procurement and Sourcing Enablement

4. Production and Supply Chain Operations Seamless

Capabilities

5. Service Operations
Transformational
Change
6. Asset Lifecycle Management

Tax Optimization
7. Post-Merger Operations Integration

We engage in all sectors

• A erospace and defense • En er gy, utilities and mining • In du strial m anufacturing
• A sset management • En g ineering and construction • In su rance
• A u tom otive • En t ertainment and media • Met a ls
• Ba n king and capital markets • Fin ancial services • Ph a rmaceuticals and life sciences
• Ca pital projects and infrastructure
• For est , paper and packaging • Ret a il and consumer
• Ch em icals • Gov ernment/public service • T echnology
• Com m unications • Hea lthcare • T r ansportation and logistics
• Hospitality and leisure

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Operations Strategy and Transformation

What is it?
We work with clients to help design their operating model to deliver their business strategy, and then
make that operating model a reality. Business growth and profitability goals are the guiding beacon.
Insight is obtained into a variety of operations aspects: customers, processes, technology, information,
structure and people. Implementation is collaborative, multi-dimensional and driven to produce rapid
results. Practical and complete answers to the most complex business questions are enabled by our
deep industry and multi-functional experience.

What we do KPIs and impact

➢ Operating Model Assessment ➢ Improved Service Levels +20%
➢ Operating Model Design and ➢ Profitability (EBITDA) +5%
Implementation ➢ Lead Time Improvement +10%

Operating Model Framework

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Product Innovation and Development

What is it?
We work with clients to bring innovative business models, offerings, products, services and solutions
to market to meet their customers’ needs faster and more cost effectively than their competitors. By
enhancing innovation capabilities, bringing efficiency to the R&D process and improving the customer
ex perience, we help our clients grow and gain additional market share. Our depth across the spectrum
of innovation strategy, product/service strategy, development project execution, global development
operations, and product lifecycle management helps rapidly build the bridge from ideas to results.

What we do KPIs and impact

➢ Brand/Product Lifecycle Management
➢ T ime to Market Reduction - 50%
➢ Co-Development /Open Innovation
➢ Innovation Cost Reduction - 25%
➢ Concept-to-Launch Product Development
➢ Increased Quality +10%
➢ Early-Stage Research and Product
Dev elopment Management
➢ Global R&D Footprint
Reduction/Simplification
➢ Product Complexity
Reduction/Simplification
➢ Product Portfolio, Pipeline and Resource
Management
➢ Product Strategy and Ideation

Pr odu ct a nd Service
Or ga nizational and IT
Bu sin ess Innovation In n ovation a nd
En a blement
Dev elopment
Innovation Global
Innovation Portfolio Development PLM
Operating Development
Strategy Management Excellence Sys tems
Model Operations
Hel ping ou r Est a blishing the In cr easing Opt imizing Hel ping ou r
r esou rces, Hel pi ng ou r
cl i ents define n ew pr oduct i n n ovation cl ients select
or ga nization, cl ients define
pa ths to pr ofit growth a n d R&D and implement
pr ocesses, win ning
m or e by increasing foot print for opt imal PLM
m etrics and i n n ovation
pr ofitable dev elopment gr eater (pr oduct
ot h er elements a n d product
gr owth, from pr oductivity, a ccess t o l ifecycle
t o cr eate st r ategies,
cor e pr oduct m a naging m a rkets, m a nagement)
in cremental opt imize
dev elopment com pl exity idea s, and sy stems and
and por t folios
t o r a dical a n d r educing t a lent, and r ea lize rapid
br eakthrough a n d balance
bu siness t ime t o for cost a nd Ret urn on
in n ovations r oa dmaps
i n n ovation m a rket t a x efficiency In v estment

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Procurement and Sourcing

What is it?
We help clients transform procurement into a strategic, commercially focused function with strong,
cross-enterprise linkages and financial impact. We bring the analytical skills and category experience
to rapidly identify and realize cost savings while also improving service levels and mitigating risk. We
also guide clients through decisions and the implementation of mission-critical outsourced or shared
services and capital programs. Robust contract and supplier management capabilities help realize
sav ings, achieve the targeted service levels and manage risks proactively.

What we do KPIs and impact

➢ Procurement/Procure-to-pay Operations
➢ Reduced Procurement Costs
➢ Spend Analysis
- 5 to 20% Depending on
➢ Strategic Sourcing
Category
➢ Contract Management
➢ Improved Quality +20%
➢ Supplier Relationship Management
➢ Reduced Working Capital
➢ Supplier Risk Management
(Accounts Payable) - 10%
➢ Multi-Function Shared Services and Outsourcing

Bu si ness
St ra t egy Strategy Excellence
Procu remen t
Vi si on
Procu remen t St rategy

Ca t egory
St r ategy
St r ategic
Sou r cing Dem a nd
Risk Ma n a gement
Process Excellence
Con tract and Ma n a gement
Com pliance Su pplier
Ma nagement Ma n a gement
T r ansaction
Ma n a gement

Or ga nization
Da t a and Information
T echnol ogy
Infrastructure Excellence
Peopl e
Met ri cs

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Production and Supply Chain Operations

What is it?
We work with clients to help develop and implement production and supply chain strategies that
balance flexibility and cost goals while delivering superior performance and competitive advantage.
We help define and implement leading, technology-enabled planning capabilities that define customer
demand and align capacity across the enterprise and the extended supply chain. We help improve the
fulfillment of customer demand and returns on inventory. In the production area, we work to improve
the cost, service and quality of both in-house and outsourced operations. We help improve delivery
logistics (transportation, warehousing) while balancing cost and service objectives. In the often
neglected area of post-sales support, we work to lower cost and increase customer satisfaction by
improving field service, reverse logistics, spare parts and warranty/repair operations.

What we do KPIs and impact

➢ Supply Chain Strategy ➢ Production ➢ Customer Service Satisfaction
➢ Integrated Planning ➢ Logistics Results + 10%
➢ Inventory Management ➢ Post-Sales Support ➢ Cost Reduction - 10%
➢ Working Capital Reduction -25%

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Service Operations

What is it?
In industries as diverse as healthcare, financial services and government, as well as the service
function of product companies, we help clients deliver the desired customer experience efficiently and
effectively. Customer interface, customer engagement, service delivery and back office operations are
harmonized to fulfill the service mission and drive customer loyalty, and are improved to do so cost-
effectively. The art and science of excellent service are enabled by our combined industry depth and
understanding of leading practices.

What we do KPIs and impact

➢ Serv ice Strategy ➢ Increased Customer Service +20%
➢ Serv ice Delivery ➢ Fulfilment Lead Time - 10%
➢ Customer Interaction ➢ Reduced SG&A (Selling, General and
➢ Middle-/Back-Office Operations Administrative) Costs - 10%

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Asset Lifecycle Management

What is it?
We help clients improve their installed asset base and capital expenditures through capital portfolio
management, effective project selection, and robust strategies to operate and maintain assets. We
assist clients through the end-to-end process of planning, designing, procuring,
constructing/implementing, commissioning and decommissioning complex greenfield or brownfield
projects. We also help clients improve the upkeep and reliability of vital assets by applying leading
practices in identification, planning, scheduling and execution of maintenance activities. Our asset
management capabilities include fleet and realestate management.

What we do KPIs and impact

➢ Asset Management Strategy ➢ Return on Assets + 10%
➢ Capital Project Operations ➢ Improved End of Life Value +15%
➢ Maintenance Operations ➢ Improved Total Cost of Ownership - 15%
➢ Fleet Management
➢ Real Estate and Facilities Management

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Post-Merger Operations Integration

What is it?
We assist clients identify and quantify synergies to create, monitor and execute their post-deal integration
plans and to outline and mitigate the integration / carve out risks. Our services embed a proven
methodology and an expansive set of process tools, templates, and guides to support the overall
integration / carve out.

What we do KPIs and impact*

➢ Back-Office Performance Improvement
➢ Post-deal Synergies
➢ Supply Chain Performance Improvement
➢ Profitability (EBITDA)
➢ Leveraged Procurement
im provement
➢ Internal Audit/Sarbanes Oxley Compliance
➢ Share Price Improvement
➢ M&A Integration and Program Management
➢ Strategic Cost Management
* Impact based on type of deal
➢ IT Performance Improvement and
and level of pre-deal
Project Execution
readiness / activities
➢ Restructuring Services
➢ Initial Public Offering Readiness
➢ Carve-Out or Separation Planning
Ph a se I Ph a se II Ph a se III
Set the Course
• A r ticulate the strategy for the comb ined company
• Pl an the degree of integration and non-negotiables
• Identi fy and protect c ore operations out of integration scope
• Customi ze i ntegration structure and approach
• Desi gnate integration leadership at all levels and establish an
Integr ation Management Office
• Dev elop communication plan and execute early communications
Plan for Day One and F irst 100 Day s Execute 100 Day Plan
• Ident i fy and exec ute Day One requirements across all • Del i ver tac tical integration
f unc tions pr ojec ts
• Identi fy and r esolve Day One risks • Del i ver quick wins
• Dev elop 100 Day Plan including quick wins
• Sec ur e resources and implement ret ention plan Maximize Value
Through F uture
Design the F uture State Create Detailed I ntegration Plan State
• Desi gn f unctional and operational "to be" • Consol i date all integration initiatives into I mplementation
states an ex ecutable plan • Impl ement, trac k
• Identi fy, value, and prioritize k ey • Ensur e plan fits with core business and and moni tor
i ntegration initiatives and synergies pr i oritize integration actions against other i ntegration to ensure
• Dev elop leadership and organization i ni tiatives deal v alue capture
str uc ture • A ssess r esource capacity and r equirements
• A ssess c ul tural differences and develop • A l i gn incentive arrangements with
peopl e c hange program i ntegration ob jectives
• Moni tor and address dependencies

Announcement Deal Close 100 Day s Post Close

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Contacts

Pieter van de Mheen

Operations Leader
Technical Advisor
+62 21 5212901 ext. 75569

[email protected]

Yudie Siswanto
Manager
+62 818 611840
[email protected]

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www.pwc.com/id

This content is for general information purposes only, and should not be used as a substitute for
consultation with professional advisors.
© 2019 PT PricewaterhouseCoopers Consulting Indonesia . All rights reserved. PwC refers to the
Indonesia member firm, and may sometimes refer to the PwC network. Each member firm is a
separate legal entity. Please see www.pwc.com/structure for further details.