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  • ICICI Multi Wallet - FAQs

    Uploaded by

    Indrawati Devi
    15K views3 pages
    The document provides instructions for accessing account information and managing an ICICI prepaid card online and through the Pockets app. It outlines how to: 1. Log in to view balances, transactions, and update profiles. 2. Generate a new PIN or view transactions by following a provided link and filling out login credentials. 3. Enable or disable POS/e-commerce transactions and set limits through the Pockets app after downloading, signing up, and selecting the prepaid card.

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    The document provides instructions for accessing account information and managing an ICICI prepaid card online and through the Pockets app. It outlines how to: 1. Log in to view balances, transactions, and update profiles. 2. Generate a new PIN or view transactions by following a provided link and filling out login credentials. 3. Enable or disable POS/e-commerce transactions and set limits through the Pockets app after downloading, signing up, and selecting the prepaid card.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    15K views3 pages

    ICICI Multi Wallet - FAQs

    Uploaded by

    Indrawati Devi
    The document provides instructions for accessing account information and managing an ICICI prepaid card online and through the Pockets app. It outlines how to: 1. Log in to view balances, transactions, and update profiles. 2. Generate a new PIN or view transactions by following a provided link and filling out login credentials. 3. Enable or disable POS/e-commerce transactions and set limits through the Pockets app after downloading, signing up, and selecting the prepaid card.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 3

    Online portal access:

    Each and every employee can create their own login id for online access for
    checking the balance and profile update.

    Card holder can check balance, profile update & transaction details any time
    when login into portal.

    For Pin Generation and to view Transaction details

    Please follow this link/steps for checking the transactions & generating new pin
    if necessary- https://inrprepaid.icicibank.com/customer/login.jsp

    Click the new user sign up button to create user id and password

    Enter your 16 digit card number & 3 digit CVV number for the respective card
    number. Click on Submit

    Please fill the details mentioned in the page for example :- user name, password,
    transaction password and remember those details for future reference

    Once you submit the page it, you get a pop up "user ID successfully created", go
    back to the login page .Enter your user ID and password created

    Click on "My profile" (Ref : on the top of the page), then click on "My setup" Re-
    pin option

    Please select change pin, give the new pin and confirm the pin

    Customer care support:

    For balance enquiry, card blocking for any help customer care available i.e,
    02250405238

    Card lost / Stolen / Expiry:

    If any employee lost the card employee has to call to customer care and block
    the card.
    We will provide the new card (replacement)old card balance will be transfer to
    new card based on the authorization from the corporate.
    If the card got expired, we will provide new card with old card balance.

    Features of ICICI Multi Wallet Card managed through Pockets App and ICICI Customer
    care

    Prepaid Card management through Pockets App

    Following are the highlights:


    a. Enable/Disable POS/ECOM transactions
    b. Set transaction limit across three channels(POS/ECOM)
    Steps for using the features:
    1. Download and sign up on pockets app with mobile number registered for
    Prepaid Card
    2. Select Prepaid Card option as shown in below image1.
    3. Select the card number. Prepaid Card along with below features can be seen
    as shown in image2
     Unblock/Block your Card
     Set Prepaid Card Pin
     Set Limits
    4. Press third toggle button to “Set Limits”
    5. Press toggle button YES/NO to enable/disable the POS/ECOM transactions
    (image3)
    6. Select edit for setting POS/ECOM transaction limit and enter the desired
    value (image3)

    Note: Limits and features available in Pockets App are subject to limits and features
    at product level e.g. Semi Closed Cards cannot be enabled for ATM transactions through
    Pockets App.

    Kindly follow the process note to enable e-commerce (online) transaction in your Meal
    Card.
     Dial ICICI BANK prepaid customer service number 022-50405238.
     Once the IVR is on press 1 to select English language.
     On the next IVR press 1 to select prepaid cards.
     When the IVR ask for 16 digit card number, kindly enter the 16 digit card number
    only.
     Now, When the IVR asks for the pin, please enter your four digit pin that is
    already provided along with the card in the envelope.
     Now the IVR will tell your card status and available balance which you could
    ignore.
     Later when the IVR asks to change credit card (MEAL CARD) transaction limit
    press 3 to confirm.
     Now press 2 to choose domestic e-com or online usage.
     Now, if the IVR says that your online transaction is inactive, please press 1 to
    activate online transaction.
     Now the IVR confirms that your online transaction is enabled and you could
    disconnect the call.

    FAQ’S

    1.Acceptance of the Meal card.


    Meal card will be accepted in merchant outlets which is registered under
    food and groceries.

    2.Can the meal used for Online food ordering?


    Yes, for Swiggy and Zomoto.

    3.What could be reasons for the card to be decline in an outlet ?


    Wrong Pin, insufficient balance, Outlet POS not registered under food or
    groceries

    4.What is the procedure to change the PIN


    Call customer care Ph : 02250405238 or can change it in the pockets APP

    5.Whom should be contacted for card lost ?


    Customer care Ph : 02250405238 for blocking and replacement.

    6.Can cash be with drawn using meal card


    No.

    7.What are the guidelines for the usage of meal card?


    Using meal card purchases can be done for buying Food from Hotel or
    groceries from the merchants.

    8.What is the validity period of the meal cards given


    Five years

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