Date: October 04, 2023

Emp Temp Code: 1421526449

Kaushal Kumar
Amnaura, Siwan, Siwan - 841231,
Bihar, India

Contact No: +919205635264

Letter of Appointment

Dear Kaushal,

With reference to the interviews you have had with us in the recent past, we are pleased to make you an Offer
of Employment in our Company. Your Grade will be Grade I and you will be designated as Customer Care
Executive. You are required to report for duties on October 07, 2023 ("Joining Date") at 9:30 AM or as per
the agreed time during work hours.

Your employment will be as per the following terms and conditions :

1. Your remuneration is detailed in the enclosed Annexure I. All tax liabilities arising out of your entire
compensation package, present or future, shall be borne by you.

2. Your duties and responsibilities will be as assigned by your immediate manager or other superior officer of
the Company and the same will also include the jobs assigned by the Management from time to time.

3. The Company’s business operates on a 24x7 basis and you may therefore be required to work in shifts
including periodic night shifts. The work exigencies and the role may require you to extend your
work-timings in accordance with the Working Hour & Attendance Policy. By accepting and signing this
letter you affirm your willingness to abide by this requirement .

4. While your initial place of posting will be at an agreed place /Company’s Office/Site at Jaipur, you are liable
to be transferred to any department/office anywhere in India/Overseas, or a company/entity formed by the
promoters or transferred/assigned responsibility in any associate company or be recalled to your original
location. Accordingly, your working hours/shift timings could be changed periodically depending on the
work/process requirements. All such transfers shall be governed by the Transfer Policy of the company. In
the event of you being deputed overseas for training and operations you will be require to and shall sign all
required documentation as per the rules, regulation and policies of the Company.

5. Your appointment will be on probation for a period of six months from the date of your joining the Company
or for an extended period of time (“Probation Period”) if found necessary. Your employment with the
Company will be confirmed on the expiry of your Probation Period unless you are specifically advised
otherwise in writing.

6. Your appointment shall continue, during your Probation Period or thereafter upon confirmation, unless your
employment is discontinued by the Company, by providing not less than 30 Days (“Notice Period”) prior
written notice. In the event you decide to leave the employment of the Company, you will be required to
provide 30 Days prior written notice to the Company, and in case you fail to actually serve the
aforementioned notice period, your resignation will be deemed to be rejected and you will be treated as
"Absent without leave"/"Absconding" and further disciplinary action will also be initiated against you .
However, the Company may at its sole discretion relieve you of your duties anytime during the notice period .
You will be paid salary up to the last working day.

The Company at its discretion, during probation or on confirmation of your services thereof, without
 assigning any reason, can discontinue your employment on payment in lieu of Notice Period. Such payment
will be calculated pro rate on the basis of your current Gross Fixed salary (subject to tax).

Incase of violation of any policies, procedures or rules of the Company or any other act of misconduct
including but not limited to improper behaviour, theft or fraud, your services are liable to be discontinued
without Notice Period or without payment in lieu of Notice Period.

7. You agree that this employment is conditional upon you successfully clearing the training as required. In the
event of your in-ability to clear the training, the Company may relieve you of your duties with immediate
effect without Notice Period or without payment in lieu of Notice Period .

8. You are employed as a permanent employee of the Company and are therefore not permitted to undertake
any other employment or engage in any commercial activities, outside the Company, either honorary or
otherwise, without prior written approval of the Company.

9. You are required to maintain the highest order of discipline and secrecy about the work of the Company
and/or its subsidiaries or associate companies and in case of any breach of trust /discipline, your services
may be discontinued by the Company with immediate effect without notice period or without payment in lieu
of notice period.

You are required to always maintain the highest standard of confidentiality towards Company information
which includes but not limited to documents, files, records, customer details, project plans, strategies,
developments, execution process, contracts, billing information, quality metrics, financial information about
the Company etc. relating to business of the Company, which is proprietary to the Company and / or its
clients and other information relating to the business of the Company which may be known, provided or
confided to you (“Confidential Information”). You will not divulge or use such Confidential Information
other than to fulfil your duties as an employee of the Company and while ensuring the best interests of the
Company. Under no circumstances will you disseminate information regarding the affairs or business
matters of the company or information regarding its customers without proper authorization and / or prior
written approval. All information that comes to your knowledge by reasons of your employment with the
Company is deemed to be Confidential Information. Upon ceasing to be an employee of the Company, you
shall immediately return any records, documents and other information of the Company which are in your
possession and shall not retain or transmit any copies (electronic or otherwise) of the same. You will be
required to sign a separate confidentiality agreement along with this letter and may be required to sign
further confidentiality agreements as may be required by the Company. The Company acknowledges that
individual marketing packages, Web sites, and other communications that have been developed for a client
and have been placed in the “public domain”, once distributed to the public may be no longer subject to
client confidentiality provisions.

10. You will be required to apply and maintain the highest standards of personal conduct and integrity and
comply with all the Company’s current rules, regulations, policies and procedures, including Global
Essential Compliance & Security Policies and Social Media Policy as may be in force from time to
time and as may be notified and displayed. You will be bound by the existing and new security rules ,
regulations and policies of the Company, including physical frisking (pat down) process wherein, a search
would be conducted of outer clothing to detect any concealed prohibited articles. All policies mentioned in
this letter, as well as others, are available on the Company intranet and may be changed /modified, at the
Company’s discretion. You are required to keep yourself updated with the Company’s policies .

11. The Company shall have the right to vary, delete, and modify these terms and conditions of employment.

12. You will automatically retire from the services of the Company on the last day of the calendar month in
which you attain the age of Fifty-Eight years. Your date of birth as per official records is July 15, 1997.

13. You are required to make a full and complete disclosure of any issues in past employment records, any
relationships or dealings you have or propose to have/ enter into directly or through any of your relatives or
family members, with any of the Company's agent, dealers, vendors, suppliers, subcontractors or the like
by whatever name called.
14.This appointment is subject to satisfactory verification of your credentials, character, antecedents and
testimonials as provided in your application to the Company and your curriculum vitae. All cost incurred for
such verification will be borne by the Company. If it is found at any time that you have made any false
statements or suppressed any material information, it shall lead to immediate discontinuation of your
employment with the Company without any notice or compensation.

15.You agree to undergo a drug test or any other medical/fitness test including breath analyzer, as asked for
and at such a place and location as advised by the Company during the course of your employment. In the
event you become unfit for performance of your assigned duties; you shall be liable to be discharged from
the services without any notice.

16.You hereby consent to share your payroll, personal and employment related data for processing and review
outside of the country, subject to adherence to applicable law.

17.Your address as provided by you in the employment forms shall be deemed to be correct for sending any
communication to you and every communication addressed to you at the given address shall be deemed to
have been sufficiently served upon you.

18.You are required to return the duplicate copy of this letter and report to work on or before the date of joining
specified above. In the event you do not do so, it shall be deemed that you are not interested in this
offer/appointment and this letter shall stand automatically withdrawn with effect from the Joining Date .

19.In the event of you resigning from the services of the company before a period of one year from the date of
your joining, any payments made by the company towards relocation benefits, any bonuses or any other
allowances, notice period buy-backs or any other such benefits that were to facilitate smooth integration ,
shall have to be repaid to the company.

If the above terms and conditions are acceptable to you, please sign on each page and return the
duplicate copy of this letter as a token of your acceptance of this Letter of Employment.

Welcome to Teleperformance and here’s wishing you a rewarding career.

Yours Truly,
For CRM Services India Private Limited,

Preeti Amit Shirke

Executive Vice President - Human Resources & Recruitment

I, Kaushal Kumar,residing at Amnaura, Siwan, Siwan - 841231, Bihar, India do hereby accept the terms
and conditions in this letter.

Accepted On 04 Oct 2023

Employee Signature
[email protected]

Employee Name Kaushal Kumar

Enclosures:
1. Compensation/ Salary details (Annexure I)
2. Non-Disclosure- Declaration and Undertaking (Annexure II)
3. Personal Data- Declaration (Annexure III)
4. Work from Home- Declaration, applicable under WAHA-[Work at Home] (Annexure IV)
NOTE: For purposes of brevity and ease of reading, the term “ the Company” or the term
“Teleperformance” (wherever it appears in this letter) means Teleperformance.
 1421526449
Annexure I
Emp Temp Code :
Compensation Details

Employee Name: Kaushal Kumar

Designation: Customer Care Executive
Grade: Grade I
Date Of Joining: October 07, 2023
City: Jaipur

Pay Components Amount in Indian (INR)

Basic Pay 13,066.00

Housing Rent Allowance (HRA) 7,840.00
Transport Allowance 0.00
Flexible Benefit Plan 0.00
Statutory Bonus# 1,409.00
Gross Fixed Salary (1) 22,315.00
Provident Fund (Employee) (2) 1,568.00
ESIC (Employee) (3) 0.00
Net Take Home [1-(2+3)] 20,747.00
Provident Fund (Employer) (4) 1,568.00
ESIC (Employer) (5) 0.00

Gratuity* (6) 628.00

Total Fixed Cost (1+4+5+6) 24,511.00

Annual Fixed CTC 294,132.00

Annual Performance Pay** 0 % of Annual Fixed CTC

Annual Performance Linked Incentive (PLI) 30,000.0

For CRM Services India Private Limited,

Preeti Amit Shirke

Executive Vice President - Human Resources & Recruitment

*Gratuity shall be payable as per " The Payment of Gratuity Act".

**Performance Pay will be payable subject to assessed performance achievement level,
the pay-out criteria and the frequency, as per the “Performance Pay policy/ note.
#Statutory Bonus is paid monthly as per " The Payment of Bonus Act".

· All Reimbursements will be paid as per prevailing Income Tax rules and company policies in effect

· The above compensation will be subject to Income Tax regulations in force from time to time.

· The above compensation is subject to deduction towards Medi-claim Insurance, transport, if/as
applicable and any other statutory deduction/contribution including Professional Tax, labour
· Any Incentive payable, as part of the compensation structure or otherwise, shall have a
"Minimum Attendance Threshold/Performance" as qualifying criteria for such payout.

Accepted On 04 Oct 2023

Employee Signature
[email protected]

Employee Name Kaushal Kumar

 ANNEXURE II
DECLARATION AND UNDERTAKING REGARDING NON-DISCLOSURE

I, Kaushal Kumar residing at Amnaura, Siwan, Siwan - 841231, Bihar, India, and working as Customer Care
Executive, do hereby solemnly state, undertake and declare that:

1. I will faithfully, truly and to the best of my skills and ability, execute and perform the duties required of me
as an employee of CRM Services India Private Limited, a Company having its registered office at
Teleperformance Towers, Plot CST No. 1406-A/28 Mindspace, Malad (West), Mumbai- 400090,
Maharashtra, India.

2. I shall comply with all Teleperformance policies.

3. I will maintain the highest standard of confidentiality towards Confidential Information, by not, directly or
indirectly, making known, or permitting such Confidential Information to be disclosed or made known to any
person or entity, either inside or outside the Company. I acknowledge that such information is valuable ,
sensitive and a unique asset of the Company and/or of the Company’s clients. I shall faithfully and
diligently hold such Confidential Information from being disclosed to unauthorized persons, which may
include, but are not limited to, employees of the Company that do not need to know the Confidential
Information, persons not employed by the Company, persons that are not bound by a written confidentiality
agreement with the Company, with regard to the specific Confidential Information, persons not directly
aware of the proprietary and trade secret nature of the Confidential Information.

4. All documents, files, records, project plans, software tools as well as methods and techniques of doing
business, including patents, trade secrets and other proprietary rights associated therewith, Strategies,
Customer details and items of information or equipment relating to Company’s business are and shall
remain the property of the Company, including notes, documents, and files created in the performance of
my duties of employment. I shall not under any circumstances remove such property from the Company
premises without prior written consent. I further agree that all information relating to existing customers
and potential customers of the Products, whether recorded in Company’s database or otherwise is
confidential to the company and that any ownership in respect thereof resides in the company and that it
cannot be used by employee for any purpose not specifically referred to in this employment.

5. I understand and acknowledge that as set forth under the Login Provisioning and De-provisioning
Policy (GECSP 11), my employee ID and password used to access Company or its Clients’ systems are
personal and confidential, are Proprietary Information, and shall not be disclosed to anyone.
Non-compliance with this Policy may lead to disciplinary sanctions upto and including discontinuation of
services, consistent with applicable law.

6. Notwithstanding the separation of my employment with the company for any reason whatsoever I will not
communicate or allow to be communicated to any person not legally entitled thereto any information
relating to the Confidential Information and affairs of Teleperformance .

7. I will immediately report to the Company, any violation or breach of the commitments made in this
declaration, whether the breach or violation is intentional or inadvertent and I agree that:
(i) In the event of a breach or threatened breach of the provisions of this declaration, the Company shall
be entitled to an injunction restraining from using or disclosing, in whole or in part, such Confidential
Information, or from rendering any services, to any person, firm, corporation, association or other entity
to whom any such information has been disclosed or is threatened to be disclosed, which injunction
shall be available without the posting of any bond or other security and the issuance of which is hereby
consented to by Employee,
(ii) Any such breach would cause injury to the Company, and
(iii) The remedies provided for in this Section shall be cumulative to and not exclusive of any and all other
 8. The rights to any invention, discovery or creation of any system or method related to the Company’s
operations and arising out of any work done in the course of my employment will automatically vest with
the Company. In this connection, the Company may obtain patent rights in its name (or jointly with
others) based on the fact of my invention, discovery, improvement or other creative effort. I acknowledge
that I will not be liable for any compensation for such invention, discovery, improvement or other creative
effort made by me, and that any reward that the Company may, in its sole discretion, bestow on me will
not be deemed to confer any rights towards that invention, discovery or improvement in system or
method. I further acknowledge that I may be required to execute further documentation in connection
with such inventions, discoveries, improvements or other creative efforts and will execute the same
without delay.

9. In the event of my leaving services of the Company, for any reason, during the 12-months period from
the separation date, I shall NOT directly or indirectly either on my own account or otherwise:
i. engage or attempt to engage in providing services to any customer or prospective customer where
such services or products are competitive with the services offered by the Company or any affiliate
to the Customer
ii. canvass solicit or endeavour to entice away from the Company any client or customer (s) of the
Company, or any person(s), who at any time during my employment, were or are clients or
customers of the Company, or were in the habit of dealing with the Company;
iii. solicit, interfere with, or endeavour to entice away any employee of the Company; or
iv. counsel, or otherwise assist any person to do any of the acts referred to in para (i), (ii) & (iii) of this
clause.
10. I shall NOT offer, promise, give, accept, condone, approve or knowingly benefit from an improper
business gratuity, a bribe, ‘kickback’ or other improper advantage, benefit or reward, or otherwise apply
inappropriate influence.

11. I shall NOT make a ‘facilitation payment’. Facilitation payment refers to the practice of paying a small
sum of money to (usually) an official as a way of ensuring that they perform their duty .

12. None of my relatives are employed or associated with the Company or any of its affiliate companies or
its customers/clients/suppliers in any form; and I undertake that I shall immediately notify the Company
in case-
(a) any person who is so employed / associated becomes a relative, and/or
(b) a relative, in future, is so employed / associated with the Company.
I understand and acknowledge that:
1. the restraints contained herein are reasonable in all the circumstances of employment and agree that
they are necessary for the protection and maintenance of the Company and its business.
2. my services can be suspended pending disciplinary action /enquiry/investigation as per Company policy
and I shall abide by decision of investigation/enquiry Committee constituted for such purposes.
3. the Company shall be entitled to seek an order for specific performance or injunctive relief or other
equitable relief in case I fail to observe or breach any of the restraints herein.

I shall indemnify and keep indemnified the company for any loss, damages or injury suffered by the company
for any breach of above conditions or any other clause or term of employment.

I understand and acknowledge that my failure to comply with this declaration and undertaking may lead to
disciplinary sanctions which may include discontinuation of services, as well as civil liability and /or criminal
prosecution under applicable laws.

Executed this ________ day of __________20___ Accepted On 04 Oct 2023

Employee Signature
[email protected]

Employee Name Kaushal Kumar

 Annexure III

Personal Data - Declaration

I Kaushal Kumar hereby certify that all statements made on the Employment Application Form, my
Curriculum Vitae or during my interviews with the Company are true and complete. I understand that any
omission or misrepresentation of any fact may result in refusal of employment or immediate dismissal.

I further understand that I shall be bound by the existing and new rules, regulations and policies of the Company
including those related to Frisking (Pat Down) process wherein, a search would be conducted of outer clothing
to detect any unauthorized / prohibited articles.

I confirm that I have voluntarily furnished my personal information to the Company and the Company shall be
free to use such information and all other information that I may provide at any time hereinafter. The Company
may share such information in connection with my employment and other related matters, as deemed fit and
necessary by the Company.

I recognize that in connection with employment with Teleperformance, I may be the subject of a background
enquiry and drug test by the company or its representative, and I hereby authorize the same. I also authorize
the Company to take action including penal action against me in case any fact is found contrary to what has
been stated by me in the application form mentioned herein above.

I do hereby declare that I will immediately report to my Line Manager or HR team in case of “ Change to
Circumstances”, within 48 hours of me becoming aware of such “ Change to Circumstances” which may
arise due to the following:

a) I am found guilty of a criminal offence / is under police caution or investigation;

b) There is a change in my legal right to work / work status; and
c) There are any adverse credit judgments against me.
d) Change in personal status like name change / marital status / permanent or current address
change etc.

Executed this ________ day of __________ 20____

Temp Emp Code 1421526449

Accepted On 04 Oct 2023
Employee Signature
[email protected]

Employee Name Kaushal Kumar

 ANNEXURE IV
DECLARATION AND UNDERTAKING - Work From Home

I, Kaushal Kumar, do here-by confirm and declare that while I Work From Home, I will adhere to all company and
Client confidentiality and security policies, not limited to the below:

· I understand and agree that ‘Working From Home’ is an extension of my workplace and all policies as
applicable while Working From Office shall continue to apply, including Confidentiality Agreement, Code of
Conduct, Data Security and WAHA Security Policy amongst others;

· I understand that I will not use pen, paper, mobile phone, camera, or any other electronic devices while
Working from Home;

· I will not have unauthorised people, including family and friends to access or take a look at my device while
I am working, however I also understand that their movement around or behind my device might be
captured in any monitoring tool;

· I understand and agree that recording of conversations or other Teleperformance /Client/consumer

information, outside of standard business processes is prohibited;

· I understand that the use of speakerphone is prohibited while Working From Home ;

· I understand that the key privacy considerations around accessing personal data (for example customer,
client and employee information), read in conjunction with Teleperformance polices, standards and
procedures, while Working From Home is strictly prohibited;

· I shall take particular care to reduce the risk of inappropriate or unauthorised disclosure of personal data
while Working From Home; and

· I have a functional internet connection at home and shall ensure that it is operational with enough data
availability at all the time. I understand that this is a pre -requisite for Work From Home and I shall maintain
good internet bandwidth. I shall be fully responsible for upkeep and usage of this connection.

· I agree to return company or client’s systems, assets, records and materials within 36 hours from the
date of intimation received by the company in the same condition as it was provided to me.

· In case, I delay in returning or fail to return or returned in damaged condition, the company’s or client’s
systems, assets, records and materials within such stipulated time then company has the undisputed right
to recover penalties /amount as per the case may be.

· I agree to the use webcam for video calls /collaboration with supervisors and colleagues.

· I agree to the use of cameras available on the Teleperformance Cloud Campus by Teleperformance and
the terms and conditions related to it as appended below, which is subject to update, as per the applicable
law. This is regardless of whether the camera was provided by Teleperformance, if it is built -in or bundled
with the equipment provided to the employee, or in a Bring Your Own Device (BYOD) scenario.

· I understand, that I have the option to raise a helpline ticket to the BHR team over the email id
([email protected]), if I will have any concern whatsoever, post deployment of
Teleperformance Cloud Campus.

· I understand, that in the event, I desire to opt-out as Working-from-Home-Agent in the Teleperformance

Cloud Campus, I will reach out to my immediate supervisor with a written notice stating the reason for it
and [[email protected]].

· I hereby give my consent to Teleperformance’s use of a Camera as part of the computer sign -on process
to authenticate my identity. I further agree to allow Teleperformance to visually monitor me during work
 hours via a camera to ensure that my work-at-home environment meets the expectations of
Teleperformance and its clients.

· I specifically understand and agree to Teleperformance’s use of camera video and audio for security
measures assessment, proper and lawful execution of all employment and client related contractual
provisions, safety verification and any other business-related purpose. I agree to turn on the camera when
requested and/or conduct verification via phone or video call pursuant to random clean desk audits.

For this purpose, I hereby understand that Teleperformance reserves the right to inspect my work area in my
Work From Home site or the system virtually with or without advance notice to me. I also understand that at
random intervals during your shift, Teleperformance may take snapshots of your workspace to analyze and detect
any violations of existing security protocols including, but not limited to, clean desk policy , GISP and standards.
I hereby provide my consent and agree to such inspection and waive -off any claim for invasion of privacy in
connection with such inspection. There are a number of situations in which I will activate the camera. These
include: for my identification to be confirmed (in particular every time I login to Teleperformance systems ); during
regular security procedures; during 1-to-1 meetings, coaching sessions, and team meetings to achieve the most
effective communication, collaboration and provision of the services. As I am providing services remotely ,
Teleperformance also recommend camera use during the rest of the time that I am providing services as a way to
more effectively engage with my colleagues. When I activate my camera, it will be livestreaming and not
recording. Every time recording is required (for Teleperformance business purposes, in a chatroom where you
are present, for instance recording informational sessions delivered by TP Representatives ), the ‘recording icon’
will show and I will be able to turn off my own individual camera during the recorded session .

For above purpose, Teleperformance, in its sole discretion, reserves the right to install any system monitoring
technology on the work machine including EDR, Webcams or any other software /file that allows for supervision at
work-at-home site which includes, but is not limited to:

· Capturing ‘facial confirmation’, ‘ID scan’ and ‘Geo Tagging’;

· Tracking ‘multiple people violation’. ‘unknown user violation’, ‘not at desk violation’, ‘auto idle user
detection’; Mobile phone detection and usage;
· Clean desk environment (use of pen/paper or other objects not permitted);
· Capturing Desk-top random image and click pictures when above violations are detected via random scan
which could be used as evidence in case of any breach as per the security policy

I understand that failure to comply with the above will lead to appropriate action in accordance with
Teleperformance HR policies and manual.

Temp Emp Code 1421526449

Accepted On 04 Oct 2023
Employee Signature
[email protected]

Employee Name Kaushal Kumar