ARIF MAULANA HUSAIN

085942125960 | [email protected] | Jl. Woltermonginsidi Malalayang I Manado

A graduate of bachelor of education, and have attended training in IT, and have also attended education in the field
oftourism, with FDA, Ninght Audit SPV, Night Manager and Asst. IT Manager, and my strong passion as a Night
Manager, i willprovide the best service in the work palace. have ability to assemble networks, understand photograph and
editing. able towrite and speak english.

Work Experiences
Wina Holiday Villa - Kuta, Bali - Indonesia Mar 2015 - Jun 2016
Front Desk Agent (DW)
welcoming guests.
registering, making and giving keys and room cards to guests, Providing information on services provided by the hotel and Verifying. paying guests,
promoting rooms for sale, Checking bills of guests checking out.
Balancing cash accounts, Informing the Housekeeping regarding vacant rooms.
and ready to be cleaned, create data for every guest who wants to make a reservation, Receive incoming calls and handle and immediately
reply to messages.
incoming from e-mail or service applications for hotel reservations, can overcome guest complaints and immediately provide solutions.

Holiday Villa Beach Resort & Spa - Oct 2016 - Feb 2017
Cherating, Pahang - Malaysia
Front Desk Agent
welcoming guests.
registering, making and giving keys and room cards to guests, Providing information on services provided by the hotel and Verifying. paying guests,
promoting rooms for sale, Checking bills of guests checking out.
Balancing cash accounts, Informing the Housekeeping regarding vacant rooms.
and ready to be cleaned, create data for every guest who wants to make a reservation, Receive incoming calls and handle and immediately
reply to messages.
incoming from e-mail or service applications for hotel reservations, can overcome guest complaints and immediately provide solutions.

Holiday Villa Beach Resort & Spa - Mar 2017 - Oct 2017
Cherating, Pahang - Malaysia
Night Audit
Calculate Cash Float and take over cash from afternoon shift staff, Check and log upcoming Wake-Up Calls/Airport pickup/drop Orders of the
guests that made it, Verify any variance report type print rate and check rate applied and statistical codes (Market , Segment, etc.)
for each in-house guest is correct, Guest ledger Balance / Deposit due, Create Audit & Closing Point Of Sale ( POS ) System, Collect, check and
calculate report / cashier F&B and all outlets, Check Credit Cards settlements, Proceed settlement (batch close) on EDC machine for CC and EPS,
Night Audit / end of the day process, Perform round town reports, Send reports: Daily Business report (DBR), Duty Manager Log, daily Summary,
Credit Limit, No show.

Philea Mines Beach Resort Sdn. Bhd – Dec 2017 - Agust 2019
Seri Kembangan, Selangor- Malaysia
Night Audit
Calculate Cash Float and take over cash from afternoon shift staff, Check and log upcoming Wake-Up Calls/Airport pickup/drop Orders of the
guests that made it, Verify any variance report type print rate and check rate applied and statistical codes (Market , Segment, etc.)
for each in-house guest is correct, Guest ledger Balance / Deposit due, Create Audit & Closing Point Of Sale ( POS ) System, Collect, check and
calculate report / cashier F&B and all outlets, Check Credit Cards settlements, Proceed settlement (batch close) on EDC machine for CC and EPS,
Night Audit / end of the day process, Perform round town reports, Send reports: Daily Business report (DBR), Duty Manager Log, daily Summary,
Credit Limit, No show.

Best Western The Lagoon Hotel - Bahu, Manado - Indonesia Dec 2019 - May 2020
Night Audit (SPV)
Calculate Cash Float and take over cash from afternoon shift staff, Check and log upcoming Wake-Up Calls/Airport pickup/drop Orders of the
guests that made it, Verify any variance report type print rate and check rate applied and statistical codes (Market , Segment, etc.)
for each in-house guest is correct, Guest ledger Balance / Deposit due, Create Audit & Closing Point Of Sale ( POS ) System, Collect,
 check and calculate report / cashier F&B and all outlets, Check Credit Cards settlements, Proceed settlement (batch close) on EDC machine for
CC and EPS, Night Audit / end of the day process, Perform round town reports, Send reports: Daily Business report (DBR), Duty Manager Log,
daily Summary, Credit Limit, No show.

Best Western The Lagoon Hotel - Bahu,Manado - Indonesia Jun 2020 - May 2021
Night Duty Manager
Controlling office operations from night to morning, Controlling the operations of all hotels at night, Preparing hotel revenue reports for the day,
Handling guest complaints at night, Being the Chief of Fire Brigade if there is a fire at night, Signing every expenses and money that occur at night by
making accountability reports for the morning and afternoon shifts.

Best Western The Lagoon Hotel - Bahu, Manado - Indonesia Jun 2021 - Jul 2022
Asst. IT Manager (incharge)
Fully responsible for internet stability and all things related to the IT field, understand programming languages, control SAP systems, IT
infrastructure, configure proxy, cctv, PABX, LAN-WAN, and control internet speed in every room and back office. Manage internet speed in meeting
rooms, update data to vendors, and make reports at the end of each month.

Best Western The Lagoon Hotel - Bahu,Manado - Indonesia Agust 2022 - Jun 2023
Night Duty Manager
Controlling office operations from night to morning, Controlling the operations of all hotels at night, Preparing hotel revenue reports for the day,
Handling guest complaints at night, Being the Chief of Fire Brigade if there is a fire at night, Signing every expenses and money that occur at night by
making accountability reports for the morning and afternoon shifts.

Education Level
Universitas Negeri Gorontalo - Gorontalo, Indonesia Jun 2010 - Sep 2014
Bachelor Degree in Education Teacher, 3.56/4.00

Smile Group College - Gorontalo, Indonesia Jun 2012 - Dec 2012

Certificate in Computer Troubleshooting, 3.60/4.00

Royal Bali College - Bali. Indonesia May 2015 - Jul 2016

Diploma in Butler Service, 3.65/4.00

Skills
Hard Skills: VHP
Hard Skills: Guestline
Hard Skills: POS
Hard Skills: Iteso
Hard Skills: Smile System
Hard Skills: MS. Office
Projects: Mikrotik
Projects: PABX
Projects: CCTV Instalation & Unifi Acces Instalation