User Guide Rtu-2 English - 1072914

User Guide
RTU-2
SkyRAN Platform
Copyright © 2017–2018 EXFO Inc. All rights reserved. No part of this
publication may be reproduced, stored in a retrieval system or transmitted
in any form, be it electronically, mechanically, or by any other means such
as photocopying, recording or otherwise, without the prior written
permission of EXFO Inc. (EXFO).
Information provided by EXFO is believed to be accurate and reliable.
However, no responsibility is assumed by EXFO for its use nor for any
infringements of patents or other rights of third parties that may result from
its use. No license is granted by implication or otherwise under any patent
rights of EXFO.
EXFO Commerce And Government Entities (CAGE) code under the North
Atlantic Treaty Organization (NATO) is 0L8C3.
The information contained in this publication is subject to change without
notice.
Trademarks
EXFO trademarks have been identified as such. However, the presence or
absence of such identification does not affect the legal status of any
trademark.
Units of Measurement
Units of measurement in this publication conform to SI standards and
practices.
Patents
Feature(s) of this product is/are protected by one or more of: US design
patent D798,171 and equivalent(s) in other countries.
Version number: 2.0.1.1
ii RTU-2
Contents
Contents
Certification Information ....................................................................................................... vi

1 Introducing the RTU-2 SkyRAN Platform .................................................... 1
Main Features .........................................................................................................................1
LED Indicators Description ......................................................................................................4
Automatic Fan Speed Management ........................................................................................6
Product Registration ...............................................................................................................7
Technical Specifications ...........................................................................................................7
Conventions ............................................................................................................................8
2 Safety Information ....................................................................................... 9
Other Safety Symbols on Your Unit .......................................................................................11
Laser Safety Information .......................................................................................................12
Electrical Safety Information .................................................................................................13
3 Getting Started with Your Unit ................................................................. 17
Preparing for Installation ......................................................................................................17
Installing Your Unit in a Rack ................................................................................................18
Grounding Your Unit ............................................................................................................22
Connecting a Monitoring Device to the Dry Contact Relays ..................................................23
Inserting and Removing Test Modules ..................................................................................27
Connecting RTUe-9110 External Switches to Your Unit .........................................................31
Connecting Your Unit to a Power Source ..............................................................................32
Turning On Your Unit ............................................................................................................40
Turning Off Your Unit ............................................................................................................41
Working With Your Unit for the First Time ............................................................................42
Installing or Upgrading the Applications .............................................................................44
Activating Software Options .................................................................................................46
Installing Third-Party Software on Your Unit .........................................................................48
Protecting your Unit with an Antivirus Software ...................................................................48
SkyRAN Platform iii

Contents
4 Setting Up Your Unit ...................................................................................49

Selecting the Startup Applications ........................................................................................49
Setting Date and Time Formats ............................................................................................51
Adjusting the Date, Time and Time Zone ..............................................................................53
Setting Toolbox X Behavior ...................................................................................................58
Configuring the Internet Options .........................................................................................60
Adding Exceptions to the Firewall ........................................................................................63
Connecting to a VPN from Your Unit ....................................................................................67
Reconfiguring the Local Access Ports in LAN/WAN Ports .......................................................73
Setting Other Parameters ......................................................................................................73
5 Working with Your Unit ..............................................................................75
Working with Remote Desktop .............................................................................................77
Working With VNC ...............................................................................................................87
Accessing and Exiting Toolbox X ...........................................................................................88
Starting Module Applications ...............................................................................................89
Understanding Module Statuses ...........................................................................................90
6 Working with Intel Active Management Technology ................................93
Installing the AMT Remote Access Application on a Computer .............................................94
Connecting to Your Unit Remotely With AMT Remote Access ...............................................95
Modifying the IP Address of the Local Access (Management) Ports ....................................101
Changing the AMT Administrator Password .......................................................................103
Managing the AMT User Accounts .....................................................................................105
Turning the Unit On or Off Remotely ..................................................................................110
Performing Other Operations .............................................................................................111
7 Managing Data .........................................................................................113
Viewing Disk Space and Managing Files .............................................................................114
Freeing Up Disk Space with the Disk Cleanup Utility ...........................................................115
8 Maintenance ..............................................................................................117
Connecting Remotely to Your Unit for Maintenance or Troubleshooting ............................117
Managing Windows Updates .............................................................................................118
Recalibrating Your Modules ................................................................................................120
Replacing Fuses ..................................................................................................................120
Recycling and Disposal .......................................................................................................122
iv RTU-2
Contents
9 Troubleshooting ....................................................................................... 123

Solving Common Problems .................................................................................................123
Restoring Your Unit to Normal Operation ...........................................................................126
Accessing the Online Documentation .................................................................................130
Contacting the Technical Support Group ............................................................................132
Viewing System Information ...............................................................................................133
Retrieving the Contact Information ....................................................................................136
Transportation ....................................................................................................................137
10 Warranty ................................................................................................... 139
General Information ...........................................................................................................139
Liability ...............................................................................................................................140
Exclusions ...........................................................................................................................140
Certification ........................................................................................................................140
Service and Repairs .............................................................................................................141
EXFO Service Centers Worldwide ........................................................................................142
Index .............................................................................................................. 143
SkyRAN Platform v
Certification Information
Certification Information
North America Regulatory Statement
This unit was certified by an agency approved in both Canada and the
United States of America. It has been evaluated according to applicable
North American approved standards for product safety for use in Canada
and the United States.
Electronic test and measurement equipment is exempt from FCC part 15,
subpart B compliance in the United States of America and from ICES-003
compliance in Canada. However, EXFO Inc. makes reasonable efforts to
ensure compliance to the applicable standards.
The limits set by these standards are designed to provide reasonable
protection against harmful interference when the equipment is operated in
a commercial environment. This equipment generates, uses, and can
radiate radio frequency energy and, if not installed and used in accordance
with the user guide, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to
correct the interference at his own expense.
Modifications not expressly approved by the manufacturer could void the
user's authority to operate the equipment.
European Community Declaration of Conformity

Warning: This is a class A product. In a domestic environment, this product
may cause radio interference in which case the user may be required to
take adequate measures.
The full text of the EU declaration of conformity is available at the following
Internet address: www.exfo.com/library.
vi RTU-2
1 Introducing the RTU-2 SkyRAN
Platform
Main Features
Your unit, which is part of the SkyRAN solution, offers the following:
 Two module slots
 Two separated network controllers (one can be used for extended
remote management with Intel Active Management Technology –
AMT)
 Six USB 3.0 host ports
 Three Ethernet ports (10/100/1000 Base-T)
 Installation in 19-inch racks or cabinets (with the provided brackets)
 Insertion and removal of the modules without turning off the unit (hot
swap)
 Possibility to use with the RTUe-9110 external switch
 Windows 10 IoT Enterprise operating system
 Multitasking possibilities
 Remote access to your unit (via Intel AMT or Remote Desktop)
 Direct Web access from your unit
 PDF file viewer available from your unit
 Easy software updates
SkyRAN Platform 1
Introducing the RTU-2 SkyRAN Platform
Main Features
Front panel
On/Off button (see Turning On Your Unit on page 40

and Turning Off Your Unit on page 41)
LEDs
Module slots
USB 3.0 host port
Ethernet (RJ-45) management port for local access

(to connect a portable computer to the unit)
Built-in display (for network /system information)
2 RTU-2
Main Features
Back panel
Dry contact relays
DC power inlet (dual feed) (reserved for future use)
Main power switch Grounding lug USB 3.0 host ports
Ethernet (RJ-45) port Ethernet (RJ-45) management port

(for LAN/WAN connection) (for local access)
Note: You can also connect the unit to AC power with the AC/DC power adapter
sold by EXFO.
SkyRAN Platform 3
LED Indicators Description

There are LED indicators located on the front panel of your unit, providing
you with information about the power and system statuses.
The table below presents the possible statuses once the initial startup
sequence is complete.
LED Status Meaning

Green Unit is on.
Green, blinking Unit is in Sleep or Hibernation mode.
Power Yellow One of the unit’s fuses is blown
(see Replacing Fuses on page 120).
Off Unit is off.
Green The unit is working properly and is ready.
Green, blinking The initialization of the unit is underway.
Yellow Non-critical hardware error detected.
The temperature of the room where the unit
is located could be slightly too low or too
Systema high, or there could be a hardware
malfunction.
Ensure that the temperature falls within the
specified operating temperature range (see
Electrical Safety Information on page 13).
If the problem persists, contact EXFO.
4 RTU-2
LED Status Meaning

Red Critical hardware error detected.
The temperature of the room where the unit
is located is critically too low or too high, or
there could be a hardware malfunction.
System Ensure that the temperature falls within the
(continued) specified operating temperature range (see
Electrical Safety Information on page 13).
If the problem persists, contact EXFO.
Off Unit is off.
a. If more than one error is detected at the same time, the color of the LED will be set according to the most
severe error (red as the most severe, followed by yellow).
SkyRAN Platform 5
Automatic Fan Speed Management
Automatic Fan Speed Management

Your unit will determine the most appropriate fan speed, depending on the
power requirements and the type of modules you are using.
IMPORTANT
Fan speed is always determined to cool down the most
heat-generating modules.
If the temperature keeps rising and reaches the limit, your unit will turn off
to both protect itself and protect the modules it houses.
CAUTION
Make sure to use protective covers over empty slots of your unit to
avoid overheating.
6 RTU-2
Product Registration
Product Registration
You can now register your new EXFO products either online or directly
from your unit (if it is connected to the Internet), and benefit from every
possible opportunity to optimize their performance. By doing so, you will
always be notified of the latest software updates, key product
enhancements and up-to-date support information related to your
products.
To register your product directly from your unit:
1. Ensure that your unit can access the Internet.
2. From Toolbox X, click Utilities, and then Product Registration.
3. Follow the on-screen instructions.
To register your product online:
1. Open a Web browser and go to www.exfo.com.
2. Log in to your EXFO account.
3. Click Support.
4. Under Tools, click Manage My Products.
5. Click Register.
Technical Specifications
To obtain this product’s technical specifications, visit the EXFO Web site at
www.exfo.com.
SkyRAN Platform 7
Conventions
Conventions
Before using the product described in this guide, you should understand
the following conventions:
WARNING
Indicates a potentially hazardous situation which, if not avoided,
could result in death or serious injury. Do not proceed unless you
understand and meet the required conditions.
CAUTION
may result in minor or moderate injury. Do not proceed unless you
CAUTION
may result in component damage. Do not proceed unless you
IMPORTANT
Refers to information about this product you should not overlook.
8 RTU-2
2 Safety Information
WARNING
Do not install or terminate fibers while a light source is active.
Never look directly into a live fiber and ensure that your eyes are
protected at all times.
WARNING
The use of controls, adjustments and procedures, namely for
operation and maintenance, other than those specified herein may
result in hazardous radiation exposure or impair the protection
provided by this unit.
WARNING
If the equipment is used in a manner not specified by the
manufacturer, the protection provided by the equipment may be
impaired.
WARNING
Use only accessories designed for your unit and approved by EXFO.
For a complete list of accessories available for your unit, refer to its
technical specifications or contact EXFO.
SkyRAN Platform 9
Safety Information
IMPORTANT
When you see the following symbol on your unit , make sure
that you refer to the instructions provided in your user
documentation. Ensure that you understand and meet the required
conditions before using your product.
IMPORTANT
When you see the following symbol on your unit , it indicates
that the unit is equipped with a laser source, or that it can be used
with instruments equipped with a laser source. These instruments
include, but are not limited to, modules and external optical units.
IMPORTANT
Other safety instructions relevant for your product are located
throughout this documentation, depending on the action to
perform. Make sure to read them carefully when they apply to your
situation.
10 RTU-2
Safety Information
Other Safety Symbols on Your Unit
Other Safety Symbols on Your Unit

One or more of the following symbols may also appear on your unit.
Symbol Meaning
Direct current
Alternating current
The unit is equipped with an earth (ground) terminal.
The unit is equipped with a protective conductor terminal.
The unit is equipped with a frame or chassis terminal.
On (Power)
Off (Power)
OR On/off (Power)
Fuse
SkyRAN Platform 11
Safety Information
Laser Safety Information
Laser Safety Information

Your instrument is a Class 1M laser product in compliance with standards
IEC 60825-1: 2007 and 21 CFR 1040.10, except for deviations pursuant to
Laser Notice No. 50, dated June 24, 2007. It is also in compliance with IEC
60825-1: 2014. Laser radiation may be encountered at the output port.
Refer to the user documentation of the different modules for the relevant
laser safety information.
The modules and instruments that you use with your unit may have
different laser classes. Refer to their user documentation for the exact
information.
12 RTU-2
Safety Information
Electrical Safety Information
WARNING
 A readily accessible disconnect device must be installed on the
mains (AC or DC circuits).
 If you intend to connect your RTU-2 to AC power, use only the
listed and certified AC/DC power adapter provided by EXFO with
your unit. It provides reinforced insulation between primary
and secondary, and is suitably rated for the country where the
unit is sold.
 DO NOT connect the unit interfaces metallically to OSP (Outside
Plant) wiring. The unit interfaces are designed for use as
intra-building surfaces only (Type 2 or Type 4 ports as described
in GR-1089-CORE) and require isolation from the exposed OSP
cabling. The addition of Primary Protectors is not sufficient
protection in order to connect these interfaces metallically to
OSP wiring.
 Use only the certified power cord that is suitably rated for the
country where the unit is used.
 Replacing detachable MAINS supply cords by inadequately
RATED cords may result in overheating of the cord and create a
risk of fire.
SkyRAN Platform 13
Safety Information
WARNING
 Use this unit indoors only.
 Do not remove unit covers during operation.
 Operation of any electrical instrument around flammable gases
or fumes constitutes a major safety hazard.
 To avoid electrical shock, do not operate the unit if any part of
the outer surface (covers, panels, etc.) is damaged.
 Make sure both disconnect devices are turned off before
servicing the unit.
 Only authorized personnel should carry out adjustments,
maintenance or repair of opened units under voltage. A person
qualified in first aid must also be present. Do not replace any
components while the disconnect devices are turned on.
 Your unit is equipped with an internal rechargeable clock
battery to keep time and date accurate. Only authorized
personnel can replace this battery. Attempting to replace it
yourself could seriously compromise your safety.
 Use only fuses with the required rated current and specified
type (F10A L, 5 mm x 20 mm (0.197 in x 0.787 in), fast-acting,
250 V). Do not use repaired fuses or short-circuited fuse
holders. For more information, see the section about replacing
the fuses in this user documentation.
 Unless otherwise specified, all interfaces are intended for
connection to Safety Extra Low Voltage (SELV) circuits only.
 Capacitors inside the unit may be charged even if the unit has
been disconnected from its electrical supply.
14 RTU-2
Safety Information
CAUTION
Position the unit so that the air can circulate freely around it.
Equipment Ratings
Temperature
 Operation  unit connected to DC power: –5 °C to 50 °C
(23 °F to 122 °F)
 unit connected to AC power (with AC/DC power
adapter): 0 °C to 40 °C (32 °F to 104 °F)
 Storage –40 °C to 70 °C (–40 °F to 158 °F)
Relative humiditya 0 % to 95 % non-condensing
Maximum operation altitude 3000 m (9843 ft)
Pollution degree 2
Overvoltage category I
Input powerb  unit: –48 V;10 Ac
 AC/DC power adapter (units connected to AC power
only): 100 - 240 V; 50/60 Hz; 5 - 2.5 A
a. Units connected to AC power only: Measured in 0 °C to 31 °C (32 °F to 87.8 °F) range, decreasing linearly
to 50 % at 40 °C (104 °F).
b. Not exceeding ± 10 % of the nominal voltage.
c. Range: –38.5 - –70 V
SkyRAN Platform 15
Safety Information
CAUTION
 The use of voltages higher than those indicated on the label
affixed to your unit may damage the unit.
 The operation and storage temperatures, as well as the altitude
and relative humidity values of some modules may differ from
those specified for your unit. In this case, always ensure that
you comply with the most restrictive conditions (either module
or unit).
16 RTU-2
3 Getting Started with Your Unit
Preparing for Installation
WARNING
 Your unit is designed to be installed in a limited access area, for
example, Central Offices, Telecommunication Centers, computer
rooms, wiring closet, Outside Plant/CELL-Site class 1, and similar
type locations and in accordance with local codes.
 Only trained personnel can perform the unit installation and
configuration tasks. These people have appropriate technical
training and experience to be aware of the hazards to which a
person can be exposed when performing these installation
tasks.
IMPORTANT
To ensure compliance with GR-1089-CORE, use only shielded cables
for Ethernet connections to the unit. The shielded cables must be
grounded at both ends.
Before installing your unit, you should take the following into
consideration:
 The chosen location provides adequate clearance for maintenance
procedures.
 The location is an environmentally-controlled area that meets the
minimum operating parameters.
 The location is isolated from strong electromagnetic fields produced by
electrical devices.
 The power cable and power supply are compatible with your power
service.
 The power source is properly grounded and falls within the internal
power supply rating.
SkyRAN Platform 17
Getting Started with Your Unit
Installing Your Unit in a Rack

 Your unit is designed to be installed in 19-inch racks only with the
provided mounting brackets. It will not fit into 21-inch (ETSI) and
23-inch racks.
 The rack should provide sufficient vertical clearance to insert the unit.
The height of the unit is one rack unit (1U) high or 44,45 mm (1.75 in.).
 Your unit has front air intakes and rear air exhausts. Mount or position
your unit so that air can circulate freely around it. When operating the
unit, select a location that provides at least:
 75 mm (3 in.) of rear clearance
 75 mm (3 in.) of front clearance
CAUTION
Failure to provide adequate cooling clearance may result in an
excessive internal temperature, thus reducing the reliability of your
RTU-2 unit.
Note: There is no need to leave an empty slot between units when you stack
them one on top of the other inside a rack.
18 RTU-2
WARNING
 The equipment rack must be anchored to an unmovable
support to prevent it from falling over when one or more units
are extended in front of the rack on slides. You must also
consider the weight of any other device installed in the rack. A
crush hazard exists if the rack tilts forward, which could cause
serious injury.
 Mounting of the unit in a rack or cabinet should be such that a
hazardous condition is not achieved due to uneven mechanical
loading.
IMPORTANT
To let the front USB and management ports free for potential
maintenance, EXFO recommends to keep all non-optical
connections to the back of the unit.
SkyRAN Platform 19
To install your unit in a rack:

1. Ensure that your unit is turned off.
CAUTION
You should remove all your modules from the RTU-2 unit before
installing it into a rack. Otherwise, they could be damaged or their
calibration could be affected.
2. Ensure that no USB or electrical cables are connected to the unit.

3. Position the unit so that its bottom panel rests on a flat surface such as
a table.
4. Align the holes of the first bracket with the holes of the unit’s casing at
the position that best suits your installation needs. You can even invert
position of the mounting bracket if necessary.
Brackets in standard position
20 RTU-2
Brackets in inverted position
5. Fix the first bracket on the unit with the supplied screws (four screws
per bracket).
6. Repeat steps 4 and 5 with the other bracket, ensuring that you place
the bracket at the exact same position (orientation of the bracket, set
of holes on the bracket and on the unit’s casing).
7. Place the unit in the rack at the desired height.
8. Fix the unit in place using the hardware supplied with the rack. Use
two screws per side.
To ground your unit properly, you must ensure that there is a
metal-to-metal contact between the rack and the mounting hardware.
For this reason, EXFO recommends to use thread-forming screws, star
(tooth) lock washers, or similar hardware that remove any paint or
non-conductive coatings. For more information, see Grounding Your
Unit on page 22.
SkyRAN Platform 21
Grounding Your Unit
Grounding Your Unit

To avoid the potential for an electrical shock hazard, you must reliably
connect an earth grounding conductor to the unit.
Note: The DC units are intended for installation with an isolated DC return (DC-I)
and are to be installed in a Common Bonding Network (CBN) per
GR-1089-CORE.
WARNING
All wiring and installation must be in accordance with local building
and electrical codes acceptable to the authorities in the countries
where the equipment is installed and used.
If you are not sure on how to proceed, consult a certified
electrician.
To ground your unit:

1. Remove the two Phillips screws and the grounding lug from the back
panel of your unit.
2. Prepare the ground wire (#6 AWG, green), and attach one of its ends
to the unit’s grounding lug using a crimping tool.
3. Use the two Phillips screws to attach the grounding lug and wire
assembly to the back panel of your unit.
4. Ground the other end of the wire as per your local regulation.
Your unit is now grounded properly.
22 RTU-2
Connecting a Monitoring Device to the Dry Contact Relays
Connecting a Monitoring Device to the Dry

Contact Relays
Your unit is equipped with dry contact relays that enable you to connect
your own monitoring device if you wish to do so.
There are three dry contact relays (max. 60 V; 0.46 A) on the back panel
of the unit:
 Application relay (reserved for future use): Configurable by an
application for a specific task.
 Power relay: Activated when all components related to the unit are
powered on (the power LED is lit and does not blink).
 System relay: Activated when all the system components are working
normally (the system LED is green).
CAUTION
For optimum performance and safety, you must either crimp a
terminal (ferrule) onto the stranded conductors, or tin them before
installing them in the terminal block.
SkyRAN Platform 23
To connect a monitoring device to the dry contact relays:

1. Unscrew the two screws holding the terminal block for dry contact
relays in place.
Screws
2. When the terminal block is loose, gently pull it toward you to remove it,
exposing the pins.
3. Crimp each wire with a terminal (ferrule) or tin each of them.

4. Unscrew the screws (shown in grey) located at the top of the terminal
block.
24 RTU-2
5. Connect the wires using the diagram below as a guide.
Pin 1 Pin 9
Power relay Application relay

Pin 1 - NO = Normally open Pin 7 - NO = Normally open
Pin 2 - C = Common Pin 8 - C = Common
Pin 3 - NC = Normally closed Pin 9 - NC = Normally closed
System relay
Pin 4 - NO = Normally open
Pin 5 - C = Common
Pin 6 - NC = Normally closed
6. Tighten the screws located at the top of the terminal block to secure
the wires in place.
SkyRAN Platform 25
7. Ensure that the terminal block is aligned properly with the bay
containing the pins.
8. Slide the terminal block all the way into the bay until it stops.
9. Screw the two screws to secure the terminal block in place.
The dry contact relays are now installed properly.
26 RTU-2
Inserting and Removing Test Modules
CAUTION
 There is no need to turn off your unit before inserting or
removing test modules. However, removing modules without
following the instructions provided in this user documentation
could have unfortunate consequences. Doing so could result in
unexpected behavior of the test applications, instability of the
system, or even cause irreparable damage to your modules,
depending on the operation underway when the modules are
removed.
 To avoid damaging your unit, use it only with modules
approved by EXFO.
To insert a module into the RTU-2:

1. Take the module and place it horizontally so that the connector pins
are at the back, and the protruding edges are facing downwards.
Connector pins at the back
Protruding edges
Identification sticker
2. Insert the protruding edges of the module into the grooves of the
receptacle’s module slot.
SkyRAN Platform 27
3. Push the module all the way to the back of the slot, until it stops.
4. Turn the two retaining screws clockwise until they are tightened to
secure the module into its “seated” position. The faceplate of the
module should be flush with the front panel of the unit.
Turn retaining screw

clockwise
28 RTU-2
To remove a module from the RTU-2:

1. From ToolBox X, click the button.
Note: The button is not available for the RTUe-9110 external switches
because they do not support ejection. If you need to remove such a switch
from the system, ensure that no test is underway, and then simply
disconnect the optical fibers and the USB cable.
CAUTION
Once you have pressed the button, wait until the status of the
module switches to “Safe to Remove” in ToolBox X.
2. Turn the two retaining screws counterclockwise until they are loose.
Since they are captive screws, you cannot remove them completely.
Turn retaining screw

counterclockwise
SkyRAN Platform 29
3. Hold the module by its sides or by the retaining screws (NOT by the
connectors) and pull it out.
Note: The retaining screws can be used as handles to pull out the module safely.
CAUTION
Pulling out a module by its connectors could seriously damage both
the module and connectors. Always pull out a module by its casing
or the retaining screws.
4. Cover empty slots with the supplied protective covers.
CAUTION
Failure to reinstall protective covers over empty slots will result in
ventilation problems.
30 RTU-2
Connecting RTUe-9110 External Switches to Your Unit
Connecting RTUe-9110 External Switches to

Your Unit
Depending on your testing needs, you may want to connect external
switches to your unit to increase the number of optical ports available.
IMPORTANT
To let the front USB and management ports free for potential
maintenance, EXFO recommends to keep all non-optical
connections to the back of the unit.
To connect a single switch to your unit:

1. Connect the provided USB cable to the USB port (B type) located on
the back panel of the switch.
2. Connect the other end of the USB cable to one of the USB ports located
on the back panel of the unit.
USB cable
Note: For more information on how to connect several switches to your unit
(cascading), refer to the Optical Switch user guide.
SkyRAN Platform 31
Connecting Your Unit to a Power Source

Before starting to work with your unit, you must connect it to a power
source (AC or DC). There is a specific procedure for each of these types of
power sources.
WARNING
 A certified over-current protecting device that is suitably rated
must be installed at the source.
 All electrical installation and accessories must be done and
selected as per local electrical code and regulation.
 To avoid fire hazards and ensure your safety, when you intend
to connect your unit to DC power, always select a wire gauge
according to the RTU-2 unit’s ratings, cable length, and local
electrical code.
CAUTION
 For optimum performance and safety, you must either crimp a
terminal (ferrule) onto the stranded conductors, or tin them
before installing them in the terminal block.
 To avoid damaging your unit, always ensure that the unit’s main
power switch (located on the back panel) is in the off position
before connecting the unit to DC or AC power.
Note: The AC/DC power adapter is not covered by the NEBS certification.
32 RTU-2
To connect your unit to DC power:

1. Ensure that the unit’s main power switch is in the off position.
Back panel
Main power switch in off position
2. Ensure all power is off or disconnected at the source.
Note: A certified over-current protection of 10 A must be installed at the power

secondary distribution.
3. Ensure that the unit is grounded properly. For more information,

see Grounding Your Unit on page 22.
SkyRAN Platform 33
4. Unscrew the two screws holding the terminal block in place.
Screws
5. When the terminal block is loose, gently pull it toward you to remove it,
exposing the electrical connectors.
34 RTU-2
6. Crimp each power lead (maximum 14 AWG) with a terminal (ferrule)

or tin each of them. Unscrew the four screws (shown in grey) located
at the top of the terminal block.
7. Pair the power leads with the appropriate power terminal for each of
the feed, respecting the polarity as indicated just above the terminal
block.
First feed Second feed
SkyRAN Platform 35
8. Tighten the four screws located at the top of the terminal block to
secure the wires in place.
9. Ensure that the terminal block is aligned properly with the bay
containing the electrical connectors.
10. Slide the terminal block all the way into the bay until it stops.
11. Screw the two screws to secure the terminal block in place.
12. Turn on the disconnect device that is connected to the unit.
13. Flip the unit’s main power switch to the on position.
Main power switch
You are now ready to turn on the unit (see Turning On Your Unit on
page 40).
36 RTU-2
To connect your unit to AC power:

1. Ensure that the unit’s main power switch is in the off position.
Back panel
Main power switch in off position
2. Ensure all power is off or disconnected at the source.

3. Ensure that the unit is grounded properly. For more information,
see Grounding Your Unit on page 22.
4. Position your unit so that you can access its back panel.
If a terminal block is installed on the back of your unit (shown in grey
below), you will need to remove it before being able to connect the
AC/DC power adapter.
SkyRAN Platform 37
5. If necessary, remove the block terminal as follows:

5a. Unscrew the two screws holding the terminal block in place.
Screws
5b. When the terminal block is loose, gently pull it toward you to
remove it, exposing the electrical connectors.
38 RTU-2
6. Ensure that the connector of the AC/DC power adapter is aligned

properly with the bay containing the electrical connectors.
7. Slide the connector of the AC/DC power adapter all the way into the
bay until it stops.
8. Screw the two screws to secure the connector of the AC/DC power
adapter in place.
9. Ensure that the removable power cord is connected to the other end of
the AC/DC power adapter, and then connect the adapter to the power
outlet.
10. If necessary, turn on the disconnect device.
11. Flip the unit’s main power switch to the on position.
Main power switch
You are now ready to turn on the unit (see Turning On Your Unit on
page 40).
SkyRAN Platform 39
Turning On Your Unit
Turning On Your Unit

Before you turn on the unit for the very first time, EXFO recommends that
you read the safety and installation instructions.
To turn on the unit:
1. If it is not already done, connect your unit to an AC or a DC power
source (see the corresponding section for safety information and
detailed instructions).
2. If it is not already done, ensure that the main power switch, located at
the back of your unit is set to the on position.
3. Press the on/off button. For more information about working with your
unit for the very first time, see the corresponding section in this
documentation.
Note: Once you have performed the very first startup of the unit, you will also be
able to turn on and turn off the unit by using the Intel Active Management
Technology – AMT (see the section explaining how to work with Intel AMT).
40 RTU-2
Turning Off Your Unit
Turning Off Your Unit

Your unit will shut down when you press the power button. It will perform
a complete restart routine the next time you use it, and start in Windows.
Note: Should the unit ever stop responding, first try to turn it off normally. If this
does not work, flip the main power switch (located at the back of the unit)
to the off position, and then flip it back to the on position.
In the event of a power outage, your unit is configured to automatically

return to the state into which it was before the outage (on or off). This
means that if your unit was on before the outage, it will automatically
restart when the power comes back.
CAUTION
To avoid damaging your unit when you need to disconnect it from
its external power source, first turn the unit off. Then, ensure that
its main power switch (located on the back panel) is in the off
position before proceeding with the disconnection.
To turn off the unit completely from the unit itself:

Press the on/off button.
To turn off the unit completely from Windows 10:
1. From the lower left corner of the screen, click the Start button ( ).
2. From the Start menu, click .
3. Click Shut down.
Note: Once you have performed the very first startup of the unit, you will also be
able to turn on and turn off the unit by using the Intel AMT (see the section
explaining how to work with Intel AMT).
SkyRAN Platform 41
Working With Your Unit for the First Time

The first time you turn on the unit, all the regional and language settings
such as the country and operation language have already been set for you.
However, you can modify them later if you prefer.
By starting to use your unit, you implicitly agree to the Microsoft end-user
license agreement (EULA), as well all the EXFO and third-party EULAs
related to your unit and instruments. For more information on how to view
the EULAs, see Accessing the Online Documentation on page 130.
To start working with your unit:
1. If it is not already done, turn on the unit (see Turning On Your Unit on
page 40).
2. Connect to your unit using the AMT Remote Access application.
2a. Install the AMT Remote Access application on a computer
(laptop). For more information, see Installing the AMT Remote
Access Application on a Computer on page 94.
2b. Connect one end of a network cable to the management port of
your unit and the other end to an Ethernet port on the computer.
2c. From your computer, start the AMT Remote Access application.
42 RTU-2
2d. Enter the connection information.
 The default static IP address is: 192.168.200.1

 The default user name is: admin
 The default password is: !Exfo123
Note: You may have to modify the IP address of the computer to make sure that
the computer and unit can “see” each other. The IP address of the
computer must be within the same range of addresses as the IP address of
the unit (ex.: 192.168.200.20).
For more information, see Connecting to Your Unit Remotely With

AMT Remote Access on page 95.
2e. Click Connect to access Windows and ToolBox X.
SkyRAN Platform 43
Installing or Upgrading the Applications

All the necessary applications have been preinstalled and configured at the
factory. However, you may have to upgrade some applications when new
versions become available or to reinstall them.
Note: Only administrator-level users can install software under Windows.
Each time you purchase a new module, it could be a good idea to verify
that the most recent Update Manager application is installed on your unit.
When updates are available for an application, you will need to download
them from EXFO Apps, either directly on your unit or on a computer. The
update files must be copied to the location that has been specified for the
deployment packages in Update Manager.
For the installation or upgrade, you will need:
 your unit
 the updates for your products
Note: For more information on the installation, refer to the Update Manager
online help.
44 RTU-2
To update or reinstall Update Manager:

1. If necessary, retrieve the desired installation files from EXFO Apps at
http://www.exfo.com/software/exfo-apps.
If you do not intend to download files directly on your unit, you can
download them to your computer, and then transfer them to your unit.
2. If it is not already done, turn on your unit.
3. Exit Toolbox X and the modules’ applications.
4. On your unit, create a folder on the Windows desktop.
5. Copy the installation files to the newly created folder.
6. From the newly created folder, double-click the Update Manager setup
file to start the installation.
To install or upgrade the applications:
1. If necessary, retrieve the desired installation files from EXFO Apps at
If you do not intend to download files directly on your unit, you can
download them to your computer, and then transfer them to your unit.
2. If it is not already done, turn on your unit.
3. Exit Toolbox X and the modules’ applications.
4. Copy the installation files to the folder containing the update and
installation packages on your unit. By default, Update Manager will
search for files at the root of a USB key. For more information, refer to
the Update Manager online help.
5. On your unit, from Windows desktop, double-click the Update
Manager icon to start the corresponding application. For more
information on how to install or upgrade applications, refer to the
Update Manager online help.
SkyRAN Platform 45
Activating Software Options

The software options purchased at the same time as your unit have been
activated for you already. However, if you purchase options afterwards, you
will have to activate them yourself.
Before being able to activate options, you need to contact EXFO with the
following information:
 Purchase order number of the newly purchased options
 Module or platform serial number (depending on whether the software
options were purchased for a module or the platform)
 Customer's name
 Customer’s company name
 Customer’s phone number
 Customer’s e-mail address
You will receive a single key (.key) file with which you will be able to
unlock all the new options that you have purchased.
To activate software options for your unit or module:
1. Copy the key file to a location of your choice on your unit.
2. From the main window, click the System Settings button, and then
click Options Activation.
46 RTU-2
3. Click the Platform Options tab or the Module Options tab, depending
on the type of options that you want to activate.
4. Use the Browse button to locate the key file that you want to use.
5. Click Activate.
The option indicator will turn into a green check mark to confirm that
the option is now active.
Note: You can see the supported options in the Options list.
6. Click OK to close the confirmation message, and then Close to exit.
SkyRAN Platform 47
Installing Third-Party Software on Your Unit
Installing Third-Party Software on Your Unit

Since your unit is equipped as a conventional computer would be, you can
install third-party software on it.
IMPORTANT
You can install any third-party software, as long as it is used as a
complementary tool to help you perform tests and measurements
with your unit, or provides system utilities, resource management,
or anti-virus or similar protection.
EXFO does not provide any support for the installation, use or
troubleshooting of third-party software. Should you need help,
refer to the corresponding third-party software documentation or
technical support.
Protecting your Unit with an Antivirus

Software
By default, your unit is protected with the Windows Defender antivirus
software. However, you can apply your own security standards and
antivirus strategy.
48 RTU-2
4 Setting Up Your Unit
Selecting the Startup Applications
You can configure your unit to automatically start any of the available
applications as soon as ToolBox X is started. This can save you time, as you
do not need to ensure that they are already running before starting your
tests.
If the required module is not present in the unit, the specified applications
will simply not be started. In some cases, you may have to select the
applications again the next time the module is inserted into the unit.
To set applications to start automatically at ToolBox X startup:
1. From the main window, click the System Settings button.
2. Click Startup Applications.
SkyRAN Platform 49
Setting Up Your Unit
Selecting the Startup Applications
3. Under Module Applications or Other Applications, select the

applications you want to start automatically by selecting the
corresponding check boxes.
4. Click OK to use the new settings. Click Cancel to exit without using the
new settings.
Note: The new settings will be taken into account the next time ToolBox X is
started.
50 RTU-2
Setting Date and Time Formats

By default, the dates (short and long) and time are displayed in the formats
associated with the global language format (locale). The time can be
expressed with a 12- or a 24-hour notation. You can modify the way dates
and time are displayed if the default values do not suit your needs.
For information on how to adjust the date, the time, and the time zone,
see Adjusting the Date, Time and Time Zone on page 53.
To set date and time formats:
2. Click Control Panel.
SkyRAN Platform 51
3. Under Clock, Language, and Region, click Change date, time, or

number formats.
4. Refine the settings according to your needs.

5. Click Apply to confirm, and then OK to close the window.
The new values are taken into account immediately.
52 RTU-2
Adjusting the Date, Time and Time Zone

Note: Only administrator-level users can adjust the date and time. All users can
modify the time zone.
The current date and time are displayed at the bottom of the main window.
When saving results, the unit also saves the corresponding date and time.
You can adjust the date and time manually, or configure your unit so that its
date and time are synchronized with a Network Time Protocol (NTP)
server of your choice automatically.
For information on how to modify the format in which the date and time
are displayed, see Setting Date and Time Formats on page 51.
To adjust the date, time or time zone:
SkyRAN Platform 53
3. Click Clock, Language, and Region.
4. Under Date and Time, click Set the time and date.
54 RTU-2
5. If you want to modify the date and time manually or modify the time
zone, proceed as follows:
5a. Depending on the settings that you want to modify, click Change
date and time or Change time zone.
5b. Modify the settings according to your needs, and then click OK.
SkyRAN Platform 55
6. If you want to synchronize the date and time of your unit with a
Network Time Protocol (NTP) server, proceed as follows:
6a. Click the Internet Time tab.
6b. Click Change settings.
56 RTU-2
6c. Ensure that the Synchronize with an Internet time server check
box is selected.
6d. Select the desired server, and then click OK.

7. Click OK to confirm and close the window.
The new values are taken into account immediately.
SkyRAN Platform 57
Setting Toolbox X Behavior

You can specify how Toolbox X behaves when the application is started,
minimized or closed.
To set the Toolbox X behavior:
2. Click ToolBox X Setup.
58 RTU-2
3. Select the items corresponding to the desired behavior.
 Hide ToolBox X in the notification area when minimized: If this

option is selected, the Toolbox X icon appears in the notification
area (where the clock is located) when you minimize the window.
 Start ToolBox X in the notification area: If this option is selected,
Toolbox X is automatically minimized to the notification area
(system tray) as soon as you start it.
 Display the system Shut Down window when exiting ToolBox X:
If this option is selected, the standard system Shut Down window
appears to let you shut down the unit directly instead of closing the
Toolbox X application, then shutting down the unit from Windows.
For more information on the different ways to turn off your unit,
see Turning Off Your Unit on page 41.
4. Click OK to confirm your settings and close the window.
SkyRAN Platform 59
Configuring the Internet Options

You can browse the Web directly from your unit, provided that you have
access to an Internet connection and that the Internet options are
configured properly.
If you are not sure about how you should configure your Internet access,
contact your network administrator.
To configure the Internet options:
60 RTU-2
3. Click Network and Internet.
4. Click Internet Options.
SkyRAN Platform 61
5. Go to the Connections tab.
6. Modify the settings using the information provided by your network

administrator.
7. Click OK to return to the Control Panel window.
62 RTU-2
Adding Exceptions to the Firewall

Note: Only administrator-level users can add exceptions to the firewall.
Your unit is protected by the Microsoft firewall to prevent unauthorized

access when it is connected to a network or to the Internet. The firewall
has been preconfigured so that all the applications that come with your
unit work properly. However, you can allow other applications to access
the network or the Internet by adding exceptions.
If you are not sure about how to configure the firewall, contact your
network administrator.
To add exceptions to the firewall:
SkyRAN Platform 63
3. Click System and Security.
4. Under Windows Firewall, click Allow an app through Windows

Firewall.
5. Click the Change settings button.
64 RTU-2
6. Click the Allow another app button.
7. Select the desired application from the list, and then click Add.
SkyRAN Platform 65
8. Ensure that the Private and Public settings of the added application
suit your needs.
When you have finished, click OK to confirm the changes and return to the
Control Panel window.
66 RTU-2
Connecting to a VPN from Your Unit

Note: Only administrator-level users can install software under Windows.
However, when the installation is complete, all users have the possibility to
connect to the newly installed VPN from the unit.
You can connect to a Virtual Private Network (VPN) from your unit if you
use one of the VPN clients (applications) that are part of Windows, or
provide your own compatible VPN client. Such clients allow you to connect
to the VPN of your company from anywhere in the world and have access
to network resources as if your unit was connected locally to the network.
This could be useful if you need to transfer data to a centralized folder on
the company’s private network, for example.
To establish the communication between the VPN client and the VPN
server, you can use a standard Ethernet connection.
Note: Since all networks are different, the parameters that you need to configure
before being able to connect to the VPN may vary. For information on the
configuration specific to your network, contact your network administrator.
IMPORTANT
EXFO does not provide any VPN clients. You must either use one of
the VPN clients available directly in Windows or provide the
installation files for another VPN client yourself.
EXFO will not provide any support regarding the VPN clients or
connection.
IMPORTANT
To avoid communication problems between the VPN client and the
VPN server, ensure that the date set on your unit corresponds to the
current date.
SkyRAN Platform 67
To add a VPN connection:

68 RTU-2
4. Under Network and Sharing Center, click View network status and
tasks.
5. Click Set up a new connection or network.
SkyRAN Platform 69
6. Click Connect to a workplace, and then click Next.
70 RTU-2
To install a VPN client on your unit:

1. Start the installation of the VPN client using the files and settings
provided by your network administrator.
Once the installation is complete, all users will now be able to connect to a
VPN from the unit.
To connect to a VPN from your unit:
SkyRAN Platform 71
4. Under Network and Sharing Center, click Connect to a network.
5. A new window will open. Select the desired VPN connection from the
list.
6. Click Connect.
7. Enter your sign-in information to the VPN, and then click OK.
If you are not sure about the information that you should provide, contact
your network administrator.
72 RTU-2
Reconfiguring the Local Access Ports in LAN/WAN Ports
Reconfiguring the Local Access Ports in

LAN/WAN Ports
By default, the local access ports (one on the front panel of the unit, and
one on the back panel), have a static IP address (192.168.200.1), but you
can reconfigure this address. For more information, see Modifying the IP
Address of the Local Access (Management) Ports on page 101.
Note: If the unit is connected to a network via its local access (management)
ports, Windows will automatically assign them a dynamic IP address.
However, this has no impact on the static IP address used by AMT (two
separate entities), which means that you will still be able to access AMT
using the static IP address.
Setting Other Parameters

You can also configure many other parameters via the Control Panel
window. Refer to Microsoft Windows documentation for details.
SkyRAN Platform 73
5 Working with Your Unit
IMPORTANT
Your unit is part of the SkyRAN solution. To benefit from the full
potential of this solution, EXFO recommends that you access your
unit using SkyRAN EMS for day-to-day operations. Refer to the
SkyRAN EMS user documentation for more information.
Should the need arise, you can also access your unit remotely from a
computer using either the Remote Desktop Connection application or a
VNC viewer.
If you want to access your unit for maintenance or troubleshooting
purposes, see Working with Intel Active Management Technology on
page 93.
SkyRAN Platform 75
Working with Your Unit
The table below presents the differences between the Remote Desktop
Connection application and a VNC viewer.
Remote Desktop
Characteristic VNC Viewer
Connection
Type of connection Direct between the unit and the Not exclusive; several users
computer; only one user can be can be connected to the unit at
connected to the unit at a time. the same time (sharing the
Usually, the connection is made same session).
with the user name of the
person currently logged on the
unit. Otherwise, this person will
be automatically disconnected.
Windows user rights Taken into account. Not taken into account.
Password-protected Yes; mandatory. The user name Yes; mandatory. You must
and password are the same as define a password on the
those used to connect to the UltraVNC Server the first time
unit. you start the server. By default,
By default, all the accounts with all people that use the
administrator rights can use UltraVNC Viewer (or another
Remote Desktop Connection. If VNC viewer) will enter the
you want accounts with limited same password (as defined on
rights to be able to use Remote the server).
Desktop as well, you must Each user to whom you
specifically grant them access. provide the password will be
able to connect to the unit via
VNC.
76 RTU-2
Working with Remote Desktop

By default, the remote access to your unit with Remote Desktop is enabled,
which means that all the accounts with administrator rights can use
Remote Desktop. If you want accounts with limited rights to be able to use
it as well, you must specifically grant them access.
You can also configure the unit to prevent users from accessing it remotely.
Accessing Your Unit with Remote Desktop

To be able to connect to the unit using Remote Desktop, you must:
 Know the IP address of the unit and provide it in the connection
settings on the computer.
Note: If your unit and the computer are on the same network, you can even use
the computer (host) name. By default the host name corresponds to
RTU2-<serial_number>. You can view the computer name of your unit
from System Settings > Remote Session > Computer Name.
 Use an account that is secured by a password. Remote Desktop will

not allow any connection with empty passwords.
 The default Windows user name is RTUAdmin
 The default password is !Exfo123
For security reasons, EXFO recommends that you change the
default password for a password of your choice.
 Enter the appropriate user name when Remote Desktop application
prompts you. Usually, this user name must correspond to the user
name of the person currently logged on the unit. Otherwise, you will
disconnect the person that was already connected.
SkyRAN Platform 77
To allow the remote access to your unit with Remote Desktop:

2. Click Remote Session.
3. Under Remote Desktop, select Allow remote connections to this

computer.
4. Click OK to confirm the changes and return to the System Settings

window.
78 RTU-2
To access your unit remotely with Remote Desktop:

1. Connect both the computer and your unit to the same network and
make sure they can “see” each other as network restrictions might
prevent them from communicating.
2. Turn on both the computer and the unit.
3. From the computer, open the Remote Desktop Connection window.
 If your computer runs Windows Vista or Windows 7: On the
taskbar, click Start, then select All Programs > Accessories >
Remote Desktop Connection.
 If your computer runs Windows 8: On the taskbar, point the lower
left corner, and then click the Start screen icon. Right-click the
bottom of the screen, and then click All apps. Under Windows
Accessories, select Remote Desktop Connection.
 If your computer runs Windows 8.1 or Windows 10: On the
taskbar, click the Start button ( ), then under Windows
Accessories, select Remote Desktop Connection.
SkyRAN Platform 79
4. In the Remote Desktop Connection window, in the Computer list,

type the IP address of the unit (visible from the built-in display on the
front of the unit) or use the host name (by default:
RTU2-<serial_number>).
5. Click Connect.
6. When the application prompts you, enter your user name and
password.
Note: The connection information could correspond to the default values as

mentioned above, or to your own values if you have modified the
password. If you prefer, you could also connect using another user account
previously defined.
Note: The Windows user accounts are completely independent of AMT user
accounts. For this reason, you cannot connect to Windows using AMT user
accounts.
7. Click OK to open the session.
80 RTU-2
Allowing Users with Limited Accounts to Use

Remote Desktop
By default, only the accounts with administrator rights can use Remote
Desktop. However, you can assign extra user rights to accounts with
limited rights so that they can also use Remote Desktop.
To allow a user with limited accounts to use Remote Desktop:
SkyRAN Platform 81
3. Under Remote Desktop, select Allow remote connections to this

computer.
4. Click Select Users.

5. From the Remote Desktop Users dialog box, click Add.
82 RTU-2
6. From the Select Users dialog box, click Advanced.
7. Click Find Now to let the system find and display the list of users.
8. Select the user to which you want to grant access rights, and then click
OK.
SkyRAN Platform 83
9. From the list of users, select the user that you have just added, and
then click OK.
10. Repeat steps 7 to 9 with all the users to which you want to grant access
rights.
11. From the Remote Desktop Users dialog box, click OK.
12. From the System Properties dialog box, click OK to confirm the
changes and return to the System Settings window.
84 RTU-2
Preventing Users from Connecting with Remote

Desktop
You can also configure the unit to prevent users to access it using Remote
Desktop. However, all users having administrator user rights will be able to
modify this setting at any time.
To prevent users from connecting to the unit using Remote
Desktop:
SkyRAN Platform 85
3. Under Remote Desktop, select Don’t allow remote connections to

this computer.
4. Click OK to confirm the changes and return to the System Settings

window.
86 RTU-2
Working With VNC
Working With VNC

The control of your unit with VNC requires the UltraVNC Server (already
installed on your unit) and a VNC viewer (that you must install on your
computer).
If no VNC viewer is already installed on your computer, you can download
the UltraVNC Viewer from the Web for free
(http://www.uvnc.com/downloads/ultravnc.html).
IMPORTANT
EXFO does not provide licenses for UltraVNC Viewer. Always ensure
that you are entitled to install it on your computer.
Before being able to connect to the unit using VNC for the first time, you
must:
 Start the UltraVNC Server from your unit (In Toolbox X, click System
Settings > UltraVNC Server).
 Configure a password before establishing a connection between a
computer and your unit (in the notification area, right-click the
UltraVNC icon, and then click Admin Properties).
Once the password is defined, to be able to connect to the unit, you must:
 If necessary, start the UltraVNC Server from your unit (In Toolbox X,
click System Settings > UltraVNC Server).
 Know the IP address of the unit or the host name and provide it in the
connection settings on the computer.
 Know the password defined earlier (same for all users by default).
SkyRAN Platform 87
Accessing and Exiting Toolbox X
Accessing and Exiting Toolbox X

By default, Toolbox X is not displayed automatically when you turn on the
unit. You must start it manually if you want to work with it.
If desired, you can configure your unit to start any of the available
applications as soon as Toolbox X is started (see Selecting the Startup
Applications on page 49).
To access Toolbox X from the Windows environment:
Double-click the icon on your desktop.
Note: If ToolBox X has been sent to the notification area, from this location,
right-click the icon, and then select Restore ToolBox X.
To exit Toolbox X:
Click .
88 RTU-2
Starting Module Applications
Starting Module Applications

Your modules can be configured and controlled from their dedicated
applications in Toolbox X.
To start a module application:
1. If necessary, click the Modules button to display the modules window.
Status of the module (see Understanding Module Statuses on page 90)
Inserted module
Applications specific to the module
Note: The slots are identified by 1 and 2, both on the unit and in ToolBox X.
Note: When present in the system, the external switches are listed under the
modules inserted in the unit.
2. On the row corresponding to the desired module, click the icon of the
application with which you want to work.
SkyRAN Platform 89
Understanding Module Statuses

The different statuses of the modules are visible from Toolbox X.
The table below lists the possible statuses.
Status Meaning
Ready The module is available for tests.
In use The module is currently in use.

This status is visible in the following cases:
 At startup of the corresponding module application.
 When the module is controlled from external
applications such as EXFO Remote ToolBox.
Ejecting The module is being prepared for safe removal from the
unit.
Once the corresponding eject button is pressed (on the
unit or in Toolbox X), the applications that were using the
module start preparing it for safe removal.
When the module is ready for removal, its status switches
to “Safe to remove”.
90 RTU-2
Status Meaning
Safe to remove The module can now be safely removed from the unit.
The applications have finished preparing the module for
removal.
If you wish to continue working with a module having this
status, you can either:
 Remove it from the unit, and then reinsert it.
OR
 Press the eject button again (on the unit or in Toolbox
X) to reconnect it.
Error The module cannot be used at this time because it had to
protect itself from a critical problem.
Press the eject button in Toolbox X.
The applications will prepare the module for removal and
the module’s status will change to “Safe to remove”. You
will then have the choice to either remove this module
from the unit or reconnect it.
SkyRAN Platform 91
6 Working with Intel Active
Management Technology
Your unit supports the Intel Active Management Technology (AMT), which
enables you to manage your unit remotely without being dependent on the
operating system or on the state of the unit (out-of-band management).
To manage your unit out of band, you can install the AMT Remote Access
application, provided by EXFO, on a computer (laptop). This application
will serve as an entry point to the AMT Web-based application from which
you can configure settings, and retrieve information related to your unit.
You can also perform operations such as turning the unit on or off remotely.
Note: You could also use other third-party AMT tools such as Intel Manageability
Commander, as long as they support Intel AMT version 9.0.
SkyRAN Platform 93
Working with Intel Active Management Technology
Installing the AMT Remote Access Application on a Computer
Installing the AMT Remote Access Application

on a Computer
The AMT Remote Access application, that you can use to connect to your
unit remotely, is available from EXFO’s Web site.
To install the AMT Remote Access application on your computer:
1. Open a Web browser and go to
2. Under EXFO Apps, click the PC Software category.
3. Look for the AMT Remote Access application for your unit.
4. Download the application.
5. Double-click the file that you have just downloaded to start the
installation.
Once the installation is complete, you are ready to use this application to
connect to your unit remotely.
94 RTU-2
Connecting to Your Unit Remotely With AMT Remote Access
Connecting to Your Unit Remotely With AMT

Remote Access
With the AMT Remote Access application, you can connect to the unit in
two ways, depending on the type of tasks that you need to perform:
 Connection mode: You have access to the unit and the applications
exactly as if you were in front of the unit with a monitor, a keyboard,
and a mouse connected to it. This could be particularly useful when
you turn on your unit for the first time to read the safety information.
For day-to-day operation, EXFO recommends that you use Remote
Desktop or VNC (see Working with Remote Desktop on page 77 and
Working With VNC on page 87).
 Management mode: You have access to the maintenance or
troubleshooting parameters (current state of the unit (on/off),
configuration of IP address, user management for AMT, modification of
the default AMT administrator password, etc.)
SkyRAN Platform 95
To be able to connect to the unit using the AMT Remote Access application,
you must:
 Know the IP address of the unit and provide it in the connection
settings on the computer.
By default, the maintenance front and rear ports are configured with
the following static IP address: 192.168.200.1
Ethernet (RJ-45) management port for local access

(to connect a portable computer to the unit)
Built-in display (for network /system information)
 Know the AMT user name and associated password.

 The default user name is: admin
 The default password is: !Exfo123
Note: The application is case-sensitive for both the user name and password.
Note: The AMT user accounts are completely independent of Windows user
accounts. For this reason, you cannot connect to AMT Web-based
application using Windows user accounts.
96 RTU-2
To connect to your unit (Connection mode):

1. Depending on your setup, connect a network cable between your
computer and the front Ethernet port.
OR
Connect your computer and unit to the same network.
the unit (ex.: 192.168.200.20).
Note: If several units are connected to the same network with the default static IP
address, you may have to modify the IP addresses of these units to avoid
connection problems (not accessing the right unit).
2. From your computer, start the AMT Remote Access application.
SkyRAN Platform 97
3. Enter the connection information.
Note: The connection information could correspond to the default values as

mentioned above, or to your own values if you have reconfigured the IP
address of the Ethernet port, or modified the password. If you prefer, you
could also connect using another user account previously defined.
Note: The application only allows one connection at a time with a given user
account.
4. Click Connect to access Windows and ToolBox X.

5. Once the connection is established, if Windows prompts you, select
the desired Windows user, and then enter the associated password.
98 RTU-2
To connect to your unit (Management mode):

1. Depending on your setup, connect a network cable between your
computer and the front Ethernet port.
OR
Connect your computer and unit to the same network.
the unit (ex.: 192.168.200.20).
Note: If several units are connected to the same network with the default static IP
address, you may have to modify the IP addresses of these units to avoid
connection problems (not accessing the right unit).
2. From your computer, start the AMT Remote Access application.

3. Enter the host name or IP address of your unit (default or your own).
4. Click Manage.
Note: If you are already connected to your unit via Remote Desktop, and wish to
access the AMT Web-based application, from ToolBox X, click System
Settings > AMT Configuration.
SkyRAN Platform 99
5. Click Log On.
6. Enter the AMT user name and password (default values or your own),
and then click OK.
Note: If you do not want to connect with the admin account, you can connect
using any other user account previously defined.
Once the connection is established, the System Status window is

displayed and you are ready to configure the unit.
100 RTU-2
Modifying the IP Address of the Local Access (Management) Ports
Modifying the IP Address of the Local Access

(Management) Ports
By default, the local access ports (one on the front panel of the unit, and
one on the back panel), have a static IP address: 192.168.200.1.
If you prefer, you can reconfigure this address for another IP address of
your choice. You can either enter a specific static address, or configure
your unit so that your network infrastructure (DHCP server) provides a new
one automatically each time the unit is started.
IMPORTANT
The new IP address will only be visible on the built-in display after
you have restarted the unit.
SkyRAN Platform 101

Modifying the IP Address of the Local Access (Management) Ports
To modify the IP address of the local access ports:

1. Connect to your unit in management mode (see Connecting to Your
Unit Remotely With AMT Remote Access on page 95).
2. From the main window, click Network Settings to set an IPv4 address
or IPv6 Network Settings to set an IPv6 address.
3. Set the parameters as needed.

4. Click the Submit button to apply your changes.
5. Restart the unit to refresh the IP address shown on the built-in display.
102 RTU-2
Changing the AMT Administrator Password

By default, the administrator user account (user name: admin), is
protected with the !Exfo123 password.
For security reasons, EXFO recommends that you change the default
password for a password of your choice.
To change the AMT administrator password:
2. From the main window, click User Accounts.
3. Click the Change Admin button.
SkyRAN Platform 103

4. Enter the new password, and then confirm it.
104 RTU-2
Managing the AMT User Accounts

By default, there is only one user account defined for the AMT application
(admin). This user account allows you to connect as an administrator of
the system.
As an AMT administrator of the system, you can create user accounts,
modify them, or even remove them if you no longer want anybody to use
these accounts for connection.
Note: If you want to modify the administrator user account, see Changing the
AMT Administrator Password on page 103.
Note: The AMT user accounts are completely independent of Windows user
accounts.
To create a user account:

3. Click the New button.
SkyRAN Platform 105

4. Enter a name and a password for the account, and grant the desired
user rights.
106 RTU-2
To modify a user account:

3. Under User names, select the account that you want to modify.
SkyRAN Platform 107

4. Click the Change button.

5. Modify the settings as needed.
108 RTU-2
To delete a user account:

3. Under User names, select the account that you want to delete.
4. Click the Remove button.

5. When the application prompts you to confirm the deletion, click the
Remove button.
SkyRAN Platform 109

Turning the Unit On or Off Remotely
Turning the Unit On or Off Remotely

You can turn the unit on or off remotely by using the AMT application.
To turn the unit on or off remotely:
2. From the main window, click Remote Control.
Current state of the unit (on/off)
Note: The displayed values reflect the current settings.
IMPORTANT
No warning message will be sent to the users currently working
with the unit before turning it off. If tests are underway, important
data could be loss.
3. Select the desired action, and then click the Send Command button.
110 RTU-2
Performing Other Operations
Performing Other Operations

You can also configure other parameters from AMT such as the system
name settings, and have access to information such as the system status
and the log of events. All these items are accessible from the main window
of the AMT Web-based application.
SkyRAN Platform 111

7 Managing Data
You can copy, move, rename, delete files and folders directly on your unit.
You can transfer files from your unit to a computer or a USB memory key.
You can also transfer data from a computer or a storage device to your unit.
Your unit is equipped with the following ports and devices for data transfer:
 One Ethernet port to connect to a network (for transfer via VNC or
Remote Desktop - see Working with Your Unit on page 75)
 One USB 3.0 port to connect a memory key (the other five USB ports
are located on the back of the unit and usually used for connecting
external switches)
SkyRAN Platform 113

Managing Data
Viewing Disk Space and Managing Files
Viewing Disk Space and Managing Files

To help you manage the data that is stored on your unit, you can easily view
the remaining disk space. You can also copy, move, rename, delete files
and folders directly from your unit.
To view the free disk space, and manage files and folders:
1. From the main window, click the Utilities button.
2. Click File Manager.
The file explorer is displayed.
Folders
Free disk space
Note: The free disk space is also visible from the Platform tab (click in the
lower right corner of the main window).
114 RTU-2
Managing Data
Freeing Up Disk Space with the Disk Cleanup Utility
Freeing Up Disk Space with the Disk Cleanup

Utility
If you need to free up disk space on your unit, you can use the Windows
Disk Cleanup utility.
With this utility, you can clear files such as the Internet temporary files and
files from the Recycle bin.
To free up disk space with the Disk Cleanup utility:
1. If desired, back up your data.
4. Click System and Security.
SkyRAN Platform 115

Managing Data
Freeing Up Disk Space with the Disk Cleanup Utility
5. Click Administrative Tools, and then double-click Disk Cleanup.
6. If you want to remove system files, click Clean up system files.
7. When the folders are displayed, select the check box corresponding to
the desired item. Ensure that all the other check boxes are cleared.
8. Click OK.
9. When the application prompts you to confirm the deletion of the item,
click Delete Files.
116 RTU-2
8 Maintenance
To help ensure long, trouble-free operation:
 Always inspect fiber-optic connectors before using them and clean
them if necessary.
 Keep the unit free of dust.
 Clean the unit casing and front panel with a cloth slightly dampened
with water.
 Store unit at room temperature in a clean and dry area. Keep the unit
out of direct sunlight.
 Avoid high humidity or significant temperature fluctuations.
 Avoid unnecessary shocks and vibrations.
 If any liquids are spilled on or into the unit, turn off the power
immediately, disconnect from any external power source and let the
unit dry completely.
WARNING
The use of controls, adjustments and procedures, namely for
operation and maintenance, other than those specified herein may
result in hazardous radiation exposure or impair the protection
provided by this unit.
Connecting Remotely to Your Unit for

Maintenance or Troubleshooting
You can use the AMT Remote Access application to connect remotely to
your unit if you ever need to perform maintenance or troubleshooting
tasks. For more information, see Working with Intel Active Management
Technology on page 93.
SkyRAN Platform 117

Maintenance
Managing Windows Updates

Only the applications from Microsoft will be updated with the automatic
Windows update feature. If you want to update EXFO applications,
see Installing or Upgrading the Applications on page 44. The third-party
applications will need to be updated manually.
By default, you unit is configured to check for updates, but to let you
choose whether you want to download and install them or not.
If you prefer, you can manually check for updates.
You can also pause the updates for a maximum of 35 days, after which they
will be automatically installed. Refer to Microsoft documentation for more
information.
To manually check for updates:
1. From the taskbar, click the Start button ( ), and then Settings ( ).
2. Click Update & security.
118 RTU-2
Maintenance
3. Select Windows Update.
4. Under Update status, click Check for updates.
SkyRAN Platform 119

Maintenance
Recalibrating Your Modules
Recalibrating Your Modules

When they are used exclusively in a system based on the RTU-2, the
FTBx-8870 Optical RF and FTBx-730C OTDR modules have a
recommended calibration interval of three years. This value takes
precedence over the recommended interval specified in their respective
user guides.
For detailed information about the recalibration of these modules, refer to
their user guides.
Replacing Fuses
The unit contains two F10A L type fuses (5 mm x 20 mm (0.197 in x
0.787 in), fast-acting, 250 V). The fuse holder is located at the back of the
unit, to the left of the main power switch.
To replace a fuse:
1. Turn off the unit and disconnect it from the power source.
2. With a flat-head screwdriver, slightly push the cap of the fuse carrier
toward the unit while turning counterclockwise until the fuse carrier is
released from the unit.
120 RTU-2
Maintenance
Replacing Fuses
3. Gently pull on the fuse carrier to remove it from the unit.
4. Repeat with the second fuse carrier.

5. Check and replace the fuses, if necessary.
6. Insert the new fuse into the fuse carrier.
Fuse carrier Fuse
7. Make sure the fuses are placed firmly in the carrier prior to reinsertion.
SkyRAN Platform 121

Maintenance
Recycling and Disposal
8. Slide back the first fuse carrier into the unit.

9. With a flat-head screwdriver, slightly push the cap of the fuse carrier
toward the unit while turning clockwise until the fuse carrier is secured
in place.
10. Repeat with the second fuse carrier.
Recycling and Disposal

This symbol on the product means that you should recycle or
dispose of your product (including electric and electronic
accessories) properly, in accordance with local regulations. Do
not dispose of it in ordinary garbage receptacles.
For complete recycling/disposal information, visit the EXFO Web site at

www.exfo.com/recycle.
122 RTU-2
9 Troubleshooting
Solving Common Problems
Before calling EXFO’s technical support, you may want to consider the
following solutions to problems that could occur.
Problem Possible Cause Solution

My unit does not start. There is a problem related  If your unit is connected
Its power LED ( ) to electrical power. to DC power, make sure
remains off when I press the that the disconnect
on/off button. device is turned on.
If your unit is connected

to AC power, make sure
that the external power
supply is connected at
both ends, and that the
disconnect device is
turned on.
 Ensure that the main
power switch, located at
the back of your unit, is
in the on position.
 Check the fuses
(see Replacing Fuses on
page 120).
 If the unit is connected
to DC power, ensure
that the wires are
connected properly,
respecting polarity
(see Connecting Your
Unit to a Power Source
on page 32).
SkyRAN Platform 123

Troubleshooting

My unit is running, but its The system has Connect to your unit with
System LED ( ) keeps encountered a problem. AMT application in
blinking. Connection mode to see
what is displayed
(see Connecting to Your Unit
Remotely With AMT Remote
Access on page 95).
The RTUe-9110 external The switch has not been Disconnect, then reconnect
switch that I have just detected. the switch.
connected is not working.
Ensure that the RTU-2 unit is
on and that its System LED
( ) is green and not
blinking.
The unit does not recognize Module application is not Install the corresponding
a test module. installed. application using the Update
Manager application.
Defective module. If the unit recognizes other
modules, the faulty module
could be defective. Return it
to EXFO for repairs.
Module is not supported on Refer to the unit’s technical
your unit. specifications for the
complete list of supported
modules.
The module that I want to The module has been From ToolBox X, click the
use is identified as “Safe to ejected. button corresponding
remove” and I do not have to the module that you want
the unit close at hand. to reconnect.
On the built-in display of the No network cable is Ensure that a network cable
unit, I do not see the IP connected to the is properly connected to the
address that I have maintenance port of the maintenance port of the
configured in the AMT unit. unit.
Web-based application.
124 RTU-2
Troubleshooting

I need to connect to the ---  Connect to your unit by
AMT Web-based using the host
application, but I do not (computer) name of
have the IP address of the your unit. By default, the
maintenance ports. host name corresponds
to:
RTU2-<serial_number>
 If the IP address is not
visible on the built-in
display of the unit, you
can also restart the unit.
The IP address should
be visible after a restart.
I cannot connect remotely Wrong IP address.  Check if the IP address
to my unit. that you have specified
for your unit is valid.
 Connect to your unit by
using the host
(computer) name of
your unit. By default, the
host name corresponds
to:
RTU2-<serial_number>
No network cable is Ensure that a network cable
connected to your unit. is properly connected to
your unit.
The RTU-2 unit is restarting. Wait for the unit to complete
the restart operation.
The RTU-2 unit is not Contact your network
reachable. administrator for
network-related
troubleshooting.
SkyRAN Platform 125

Troubleshooting
Restoring Your Unit to Normal Operation

If you ever encounter major problems with your unit (for example, the unit
does not behave the way it used to), you can revert it to its initial state (as it
was at time of purchase).
When you reset your unit to its factory settings:
 All data files will be lost once the operation is complete.
 If you have installed products and updates since you purchased your
unit, you will have to reinstall them.
Note: For current updates, use Update Manager.
CAUTION
DO NOT TURN OFF your unit while the recovery operation is
underway. Doing so may severely damage your unit. Damaged units
will need to be sent back to EXFO for repair.
IMPORTANT
You cannot reset your unit to its factory settings while you are
connected to it with Remote Desktop. You must connect to your
unit with AMT Remote Access in Connection mode (see Connecting
to Your Unit Remotely With AMT Remote Access on page 95).
IMPORTANT
To avoid problems, always use the wizard provided by EXFO to
revert your unit to a previous state, not the recovery tools provided
by Microsoft.
126 RTU-2
Troubleshooting
To reset your unit to its factory settings:

1. Connect to your unit with AMT Remote Access in Connection mode.
2. If desired, back up your data.
3. From the taskbar, click the Start button ( ), and then Settings ( ).
4. Click Update & security.
5. Select Recovery.
SkyRAN Platform 127

Troubleshooting
6. Under Advanced Startup, click Restart now.
7. Under Choose an option, click Troubleshoot.
128 RTU-2
Troubleshooting
8. Click Platform Imaging Utility to display the corresponding

application.
9. From the Platform Servicing and Imaging Utility wizard, select Reset
this unit to factory settings, and then click Next.
SkyRAN Platform 129

Troubleshooting
Accessing the Online Documentation
10. Read the warning, and then click Start to restore the unit with the
selected image.
11. When the operation is complete and the application prompts you,
click OK.
The unit will restart.

You can access the user documentation as well as the license agreements
(EXFO, Microsoft, and third parties) at all times from your unit.
There are two formats of user documentation provided on your unit: online
help and complete user guides (for products having safety instructions).
When you open user documentation in PDF format from ToolBox X (or the
configuration wizard), the files are displayed automatically in the provided
PDF viewer.
Note: The user guides of all products are available from the My EXFO section of
the EXFO Web site (www.exfo.com) for download in PDF format.
Note: The EXFO license agreement is available in the C:\Program

Data\Metrino\General License folder. All the other license agreements are
also available on your unit, but in the C:\Users\Public\Documents\Product
Licenses folder.
130 RTU-2
Troubleshooting
To view the online help:

From ToolBox X or an instrument application, click (or the equivalent).
To view the documentation in PDF format:
1. From the main window, click the Utilities button.
2. Click the icon corresponding to the type of document that you want to
view.
SkyRAN Platform 131

Troubleshooting
Contacting the Technical Support Group
Contacting the Technical Support Group

To obtain after-sales service or technical support for this product, contact
EXFO at one of the following numbers. The Technical Support Group is
available to take your calls from Monday to Friday, 8:00 a.m. to 7:00 p.m.
(Eastern Time in North America).
Technical Support Group

400 Godin Avenue 1 866 683-0155 (USA and Canada)
Quebec (Quebec) G1M 2K2 Tel.: 1 418 683-5498
CANADA Fax: 1 418 683-9224
[email protected]
For detailed information about technical support, and for a list of other
worldwide locations, visit the EXFO Web site at www.exfo.com.
If you have comments or suggestions about this user documentation, you
can send them to [email protected].
To accelerate the process, please have information such as the name and
the serial number (see the product identification label), as well as a
description of your problem, close at hand.
132 RTU-2
Troubleshooting
Viewing System Information

You can easily access important information such as the serial number,
version numbers for ToolBox X and hardware components, or network
interfaces information directly from your unit. You can also find the contact
information if you ever need to reach EXFO.
Retrieving the Serial Number of Your Unit

The serial number of your unit is easily accessible from ToolBox X.
Note: You can also view the serial number on the label affixed to the back of your
unit.
To retrieve the serial number of your unit:

1. In the lower right corner of the main window, click .
2. Click the Platform tab.
The serial number is displayed.
Note: The serial numbers of your modules are visible from the Modules window.
SkyRAN Platform 133

Troubleshooting
Retrieving the Component Versions

You can view the version of ToolBox X as well as those of the system image
and hardware components that are installed on your unit.
To retrieve the ToolBox X version:
2. Click the About tab.
The version number is displayed.
134 RTU-2
Troubleshooting
To retrieve the version numbers of the system image and

hardware components:
2. Click the Platform tab.
The version numbers are displayed.
SkyRAN Platform 135

Troubleshooting
Retrieving the Contact Information
Retrieving the Contact Information

All the information necessary to contact EXFO is available from your unit.
To retrieve the contact information:
2. Click the About tab.
The contact information is displayed.
136 RTU-2
Troubleshooting
Transportation
Transportation
Maintain a temperature range within specifications when transporting the
unit. Transportation damage can occur from improper handling. The
following steps are recommended to minimize the possibility of damage:
 Pack the unit in its original packing material when shipping.
 Avoid high humidity or large temperature fluctuations.
 Keep the unit out of direct sunlight.
 Avoid unnecessary shocks and vibrations.
SkyRAN Platform 137

10 Warranty
General Information
EXFO Inc. (EXFO) warrants this equipment against defects in material and
workmanship for a period of two years from the date of original shipment.
EXFO also warrants that this equipment will meet applicable specifications
under normal use.
During the warranty period, EXFO will, at its discretion, repair, replace,
or issue credit for any defective product, as well as verify and adjust the
product free of charge should the equipment need to be repaired or if the
original calibration is erroneous. If the equipment is sent back for
verification of calibration during the warranty period and found to meet all
published specifications, EXFO will charge standard calibration fees.
IMPORTANT
The warranty can become null and void if:
 unit has been tampered with, repaired, or worked upon by
unauthorized individuals or non-EXFO personnel.
 warranty sticker has been removed.
 case screws, other than those specified in this guide, have been
removed.
 case has been opened, other than as explained in this guide.
 unit serial number has been altered, erased, or removed.
 unit has been misused, neglected, or damaged by accident.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES EXPRESSED,

IMPLIED, OR STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE. IN NO EVENT SHALL EXFO BE LIABLE FOR
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
SkyRAN Platform 139

Warranty
Liability
Liability
EXFO shall not be liable for damages resulting from the use of the product,
nor shall be responsible for any failure in the performance of other items to
which the product is connected or the operation of any system of which
the product may be a part.
EXFO shall not be liable for damages resulting from improper usage or
unauthorized modification of the product, its accompanying accessories
and software.
Exclusions
EXFO reserves the right to make changes in the design or construction of
any of its products at any time without incurring obligation to make any
changes whatsoever on units purchased. Accessories, including but not
limited to fuses, pilot lamps, batteries and universal interfaces (EUI) used
with EXFO products are not covered by this warranty.
This warranty excludes failure resulting from: improper use or installation,
normal wear and tear, accident, abuse, neglect, fire, water, lightning or
other acts of nature, causes external to the product or other factors beyond
the control of EXFO.
IMPORTANT
In the case of products equipped with optical connectors, EXFO will
charge a fee for replacing connectors that were damaged due to
misuse or bad cleaning.
Certification
EXFO certifies that this equipment met its published specifications at the
time of shipment from the factory.
140 RTU-2
Warranty
Service and Repairs
Service and Repairs

EXFO commits to providing product service and repair for five years
following the date of purchase.
To send any equipment for service or repair:
1. Call one of EXFO’s authorized service centers (see EXFO Service
Centers Worldwide on page 142). Support personnel will determine if
the equipment requires service, repair, or calibration.
2. If equipment must be returned to EXFO or an authorized service
center, support personnel will issue a Return Merchandise
Authorization (RMA) number and provide an address for return.
3. If possible, back up your data before sending the unit for repair.
4. Pack the equipment in its original shipping material. Be sure to include
a statement or report fully detailing the defect and the conditions under
which it was observed.
5. Return the equipment, prepaid, to the address given to you by support
personnel. Be sure to write the RMA number on the shipping slip. EXFO
will refuse and return any package that does not bear an RMA number.
Note: A test setup fee will apply to any returned unit that, after test, is found to
meet the applicable specifications.
After repair, the equipment will be returned with a repair report. If the
equipment is not under warranty, you will be invoiced for the cost
appearing on this report. EXFO will pay return-to-customer shipping costs
for equipment under warranty. Shipping insurance is at your expense.
Routine recalibration is not included in any of the warranty plans. Since
calibrations/verifications are not covered by the basic or extended
warranties, you may elect to purchase FlexCare Calibration/Verification
Packages for a definite period of time. Contact an authorized service center
(see EXFO Service Centers Worldwide on page 142).
SkyRAN Platform 141

Warranty
EXFO Service Centers Worldwide
EXFO Service Centers Worldwide

If your product requires servicing, contact your nearest authorized service
center.
EXFO Headquarters Service Center

400 Godin Avenue 1 866 683-0155 (USA and Canada)
Quebec (Quebec) G1M 2K2 Tel.: 1 418 683-5498
CANADA Fax: 1 418 683-9224
[email protected]
EXFO Europe Service Center

Winchester House, School Lane Tel.: +44 2380 246800
Chandlers Ford, Hampshire S053 4DG Fax: +44 2380 246801
ENGLAND [email protected]
EXFO Telecom Equipment

(Shenzhen) Ltd.
3rd Floor, Building C, Tel: +86 (755) 2955 3100
FuNing Hi-Tech Industrial Park, No. 71-3, Fax: +86 (755) 2955 3101
Xintian Avenue, [email protected]
Fuhai, Bao’An District,
Shenzhen, China, 518103
To view EXFO's network of partner-operated Certified Service Centers

nearest you, please consult EXFO's corporate website for the complete list
of service partners:
http://www.exfo.com/support/services/instrument-services/
exfo-service-centers.
142 RTU-2
Index
Index
C
A cabinet installation ...................................... 18
AC
capacitors .................................................... 14
adapter.................................................. 13
capacity, storage ....................................... 114
connection................................... 3, 33, 37
cascading external switches......................... 31
power ........................................ 22, 32, 37
caution
requirements ................................... 15, 16
of personal hazard ................................... 8
accessing
of product hazard .................................... 8
online help........................................... 130
certification information................................vi
ToolBox X .............................................. 88
changing
adding external switch ................................ 31
AMT accounts ...................................... 107
adjusting date, time and time zone............. 53
date and time ........................................ 53
after-sales service ...................................... 132
choosing time zone ..................................... 53
amber LED..................................................... 4
cleaning
AMT
disk ...................................................... 115
changing administrator password ....... 103
front panel........................................... 117
changing user password...................... 105
colors, LEDs ................................................... 4
connecting with tool ............................. 95
configuring unit .................................... 42, 94
creating accounts ................................ 105
connecting
deleting accounts ................................ 109
external switch to unit ........................... 31
installing connection tool ...................... 94
to a VPN................................................. 67
modifying accounts ............................. 107
to AMT............................. 94, 95, 103, 105
remote shutdown/start ........................ 110
unit to AC power ............................. 32, 37
antivirus software........................................ 48
unit to DC power ............................. 32, 33
appearance, date and time ......................... 51
connecting multiple external switches......... 31
applications
conventions, safety........................................ 8
installing................................................ 44
copying files and folders............................ 114
module, starting .................................... 89
covers, unit.................................................. 14
automatic
creating AMT accounts .............................. 105
fan speed................................................. 6
current modules view .................................. 89
IP address ............................................ 101
current, electrical......................................... 15
Windows updates................................ 118
customer service........................................ 141
available disk space ................................... 114
D
B date and time
black LED....................................................... 4
adjusting................................................ 53
blinking LED .................................................. 4
formats .................................................. 51
boot, first .............................................. 42, 94
DC power ........................................ 22, 32, 33
SkyRAN Platform 143

Index
defining an NTP server ................................ 53 G

deleting green LED ...................................................... 4
AMT accounts...................................... 109 grounding unit ............................................ 22
files and folders ................................... 114
unused system files.............................. 115
disconnecting external switch ..................... 29 H
Disk Cleanup ............................................. 115 hazard, laser radiation................................. 12
disk space, free.......................................... 114 help, online ............................................... 130
documentation ......................................... 130 hour, setting................................................ 53
dry contact relays ........................................ 23
I
E identification label..................................... 132
ejecting module in use, status ............................................... 90
from unit ......................................... 29, 90 indoor use ................................................... 14
undo.............................................. 91, 124 input current ............................................... 15
equipment returns .................................... 141 inserting module ......................................... 27
error, status................................................. 90 installing
Ethernet port remote tool............................................ 94
location ......................................... 2, 3, 96 software................................................. 44
reconfiguring....................................... 101 third-party software............................... 48
ETSI racks .................................................... 18 unit in rack....................................... 18, 20
exiting ToolBox X ........................................ 88 unit, requirements ................................. 15
external VPN clients............................................. 67
power supply......................................... 13 IP address, reconfiguring ........................... 101
switch, connecting to unit ..................... 31 IPv4 and IPv6 ............................................. 101
switch, removing ................................... 29
L
F label, identification.................................... 132
factory settings, resetting unit to ...... 126, 127 laser safety information............................... 12
fan speed ...................................................... 6 LED
files and folders, managing....................... 114 indicators ................................................. 4
first startup ........................................... 42, 94 power ...................................................... 4
flashing LED .................................................. 4 system...................................................... 4
freeing disk space...................................... 115 lug, grounding ............................................ 22
front panel, cleaning ................................. 117
fuse
replacement................................... 14, 120
type ..................................................... 120
144 RTU-2
Index
M power
main power switch............................ 3, 33, 37 connecting ............................................. 32
maintenance LED .......................................................... 4
front panel........................................... 117 relay ....................................................... 23
general information............................. 117 sources................................................... 15
port ......................................................... 3 supply .................................................... 13
managing files and folders........................ 114 switch, main ................................ 3, 33, 37
manuals .................................................... 130 preventing connection, AMT ..................... 109
maximum input current .............................. 15 product
modifying AMT accounts .......................... 107 identification label ............................... 132
module specifications ........................................... 7
ejection.................................................. 29 purchased options....................................... 46
insertion ................................................ 27
reconnection.................................. 91, 124 R
removal ................................................. 27 rack
statuses ................................................. 90 dimensions............................................. 18
mounting brackets ...................................... 18 installing units in ................................... 20
moving files and folders ............................ 114 radiation hazard, laser................................. 12
ready status ................................................. 90
N reconfiguring local ports ........................... 101
new AMT user ........................................... 105 reconnecting a module........................ 91, 124
normal operation, returning to ................. 126 red LED .......................................................... 4
NTP server, selecting.................................... 53 relays, dry contact ....................................... 23
remaining disk space ................................. 114
remote
O access (AMT) .................................... 94, 95
off LED .......................................................... 4 operations............................................ 110
online help ................................................ 130 removing
options AMT accounts ...................................... 109
software ................................................ 46 external switch....................................... 29
ToolBox X .............................................. 58 module ............................................ 27, 29
orange LED.................................................... 4 repairing unit............................................... 14
replacing fuses .......................................... 120
P requirements for installation ....................... 17
password, changing .......................... 103, 105 return merchandise authorization (RMA) .. 141
pinout of the relays ..................................... 23 reverting unit to factory settings ....... 126, 127
plugging unit .............................................. 32 RJ-45 port...................................................... 3
ports RTU-2, installing .......................................... 20
Ethernet......................................... 2, 3, 96
USB...................................................... 2, 3
SkyRAN Platform 145

Index
S T
safe to remove, status ................................. 90 technical specifications.................................. 7
safety technical support....................................... 132
caution .................................................... 8 temperature for storage ............................ 117
conventions ............................................. 8 third-party software .................................... 48
grounding unit ...................................... 22 time server, selecting................................... 53
information ........................................... 12 time zone, selecting .................................... 53
warning ................................................... 8 ToolBox X options ....................................... 58
selecting transportation requirements ............. 117, 137
startup applications............................... 49 troubleshooting operations ....................... 110
time server............................................. 53 turning unit on/off ........................ 40, 41, 110
time zone .............................................. 53 type of fuses................................................ 14
service and repairs..................................... 141
service centers ........................................... 142
U
setting date and time............................ 51, 53
unit
shipping to EXFO ...................................... 141
connecting to AC power ........................ 37
short and long formats, date ...................... 51
connecting to DC power ........................ 33
shutdown mode.......................................... 41
covers .................................................... 14
software
first configuration ............................ 42, 94
accessing ............................................... 88
grounding.............................................. 22
exiting ................................................... 88
installing .................................... 15, 17, 20
installing................................................ 44
repairing ................................................ 14
options .................................................. 46
ventilation.............................................. 15
upgrading.............................................. 44
updating
specifications, product .................................. 7
applications ........................................... 44
starting
Windows applications.......................... 118
applications ........................................... 89
USB ports .................................................. 2, 3
ToolBox X .............................................. 88
user accounts, AMT ................................... 105
startup, selecting applications for ............... 49
user guides ................................................ 130
static IP
address ................................................ 101
port ......................................................... 3 V
statuses, module ......................................... 90 ventilation ................................................... 15
storage requirements ................................ 117 viewing current modules ............................. 89
symbols, safety.............................................. 8 virtual private network (VPN) ...................... 67
synchronizing clock with a time server ........ 53
system
LED .......................................................... 4
relay....................................................... 23
146 RTU-2
Index
W
warranty
certification ......................................... 140
exclusions ............................................ 140
general ................................................ 139
liability................................................. 140
null and void........................................ 139
Windows update of applications............... 118
wizard, configuration............................ 42, 94
Y
yellow LED..................................................... 4
SkyRAN Platform 147

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P/N: 1072914
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User Guide

Certification Information ....................................................................................................... vi

SkyRAN Platform iii

4 Setting Up Your Unit ...................................................................................49

9 Troubleshooting ....................................................................................... 123

European Community Declaration of Conformity

On/Off button (see Turning On Your Unit on page 40

USB 3.0 host port

Ethernet (RJ-45) management port for local access

Built-in display (for network /system information)

Main power switch Grounding lug USB 3.0 host ports

Ethernet (RJ-45) port Ethernet (RJ-45) management port

LED Indicators Description

LED Status Meaning

LED Status Meaning

Automatic Fan Speed Management

Other Safety Symbols on Your Unit

The unit is equipped with a protective conductor terminal.

The unit is equipped with a frame or chassis terminal.

Laser Safety Information

Electrical Safety Information

Installing Your Unit in a Rack

To install your unit in a rack:

2. Ensure that no USB or electrical cables are connected to the unit.

Brackets in standard position

Brackets in inverted position

Grounding Your Unit

To ground your unit:

Connecting a Monitoring Device to the Dry

To connect a monitoring device to the dry contact relays:

3. Crimp each wire with a terminal (ferrule) or tin each of them.

5. Connect the wires using the diagram below as a guide.

Power relay Application relay

Inserting and Removing Test Modules

To insert a module into the RTU-2:

Connector pins at the back

Turn retaining screw

To remove a module from the RTU-2:

Turn retaining screw

4. Cover empty slots with the supplied protective covers.

Connecting RTUe-9110 External Switches to

To connect a single switch to your unit:

Connecting Your Unit to a Power Source

To connect your unit to DC power:

Main power switch in off position

2. Ensure all power is off or disconnected at the source.

Note: A certified over-current protection of 10 A must be installed at the power

3. Ensure that the unit is grounded properly. For more information,

4. Unscrew the two screws holding the terminal block in place.

6. Crimp each power lead (maximum 14 AWG) with a terminal (ferrule)

First feed Second feed

Main power switch

To connect your unit to AC power:

Main power switch in off position

2. Ensure all power is off or disconnected at the source.

5. If necessary, remove the block terminal as follows:

6. Ensure that the connector of the AC/DC power adapter is aligned

Main power switch

Turning On Your Unit