Junior Hamdan Nasution
Junior Hamdan Nasution
Junior Hamdan Nasution
I am an IT professional with almost than 5 years of experience as an Engineer in the internet services
sector, As a current active Information Systems student, I have expertise in Network, Cloud, and
Web Development, as well as excellent troubleshooting skills. I enjoy exploring new technologies
through personal projects. I believe that a tireless passion for technology is the key to creating
innovative solutions. I actively connect with professionals in this field, share knowledge, and always
look forward to continue learning and growing with a vibrant community.
WORK EXPERIENCE
Help Desk Engineer - PT.Rackh Lintas Asia Mar 2020 - Jul 2023
Provide technical solutions to customers, handle problems effectively to increase customer
satisfaction.
Maintain technical support documentation for the team to have an efficient reference, creating
detailed records for issues and solutions provided.
Network Operation Center - PT.Rackh Lintas Asia Nov 2019 - Feb 2020
Active monitoring and quick and efficient diagnosis of network and system issues to maintain
reliability and security.
Rapid response and efficient problem resolution to ensure optimal availability and network
security.
EDUCATION
SKILLS
Soft Skill:
Time Management Teamwork Problem Solving
Communication Analytical Skills
Hard Skill:
System & Network Engineering
Cloud Computing
Web Development
Technical Support
Troubleshooting
Design & Editing