Commercial Payments, Reinvented

Commercial payments, reinvented
Your blueprint for accelerating payments revenue growth

Table of Contents
03
INTRODUCTION:
Looking beyond the traditional approach

to commercial payments
06 CHAPTER 1:
Commercial payments incumbents

face increasing disruption
15 CHAPTER 2:
The voice of the commercial

payments client
23 CHAPTER 3:
Value-added services could unlock

huge revenue potential
28 CHAPTER 4:
The shape of future growth in a

changing market
32 CHAPTER 5:
The building blocks of a digital future in

commercial payments
Reinventing Commercial Payments Study Copyright © 2023 Accenture. All rights reserved. 2
INTRODUCTION
Looking beyond the traditional

approach to commercial payments
INTRODUCTION
Transforming payments could capture a $371b opportunity

Traditional banks and payments providers are losing share of wallet—and the commercial payments clients across these industries: health and public service,
associated revenue—to fintechs and bigtechs that are innovating aggressively auto and industrial, travel and rail, retail, insurance and telecom. We found that
to provide commercial clients with better payments solutions. The newcomers more than half are already using commercial payments solutions provided by
are succeeding partly because their established rivals are constrained by legacy fintechs, which have eaten into banks’ traditional share of wallet.
technology platforms. More important, however, is their mindset: while the
incumbents regard commercial payments as a cost of servicing clients, the new However, both surveys confirmed that banks have an opportunity to transform
players recognize it as an opportunity. payments into a platform for revenue growth and service innovation. Value-added
services are an exciting prospect, with four out of 10 commercial payments
Corporate clients have a critical need for financial flows that are accurate, timely clients highly likely to switch to another payments provider if it were to offer these
and affordable; without them, the continuity and competitiveness of their business services.
are jeopardized. An array of agile digital start-ups, together with several of the
multi-offering tech giants, saw the potential and have responded with tailored, Payments providers and client executives in our surveys both cited accuracy,
value-added solutions that are easily integrated into their clients’ businesses. At security and speed of transactions as important factors. But while client executives
the same time, as our latest research confirms, 63% of banks view commercial said the failure of many payments players to offer value-added services was their
payments as a cost center. second-biggest pain point, payments incumbents did not mention it as a crucial
issue.
We surveyed 211 banking and payments executives from around the world and
found that most of their organizations are struggling to compete with the fintechs Our models indicate that value-added services are an untapped opportunity for
and bigtechs on commercial payments. We also surveyed 223 executives at payments providers that could be worth $371 billion by 2028.
What are value-added services? Advanced fraud management tools Automated bill payments Biometric payments Industry-tailored data insights
Value-added services are offerings wrapped around

basic payments products that enrich the payments
experience and ensure customer intimacy for eal-time data dashboards for cash,
R
Advanced credit checking
Tax and accounting system
commercial payments clients. Examples include: client and liquidity management integration
INTRODUCTION
The digital core:

a foundation for reinventing
commercial payments
Executives at commercial payments incumbents
are increasingly facing similar challenges expressed
by their peers in our consumer payments research:
growing competition from digital challengers, client
impatience with traditional payments pain points,
and legacy technologies that constrain their ability to
keep pace with an evolving market.1
To remain relevant in this changing landscape,

payments incumbents must grasp Total Enterprise
Reinvention—a strategic commitment to continuous,
holistic reinvention and a vision that looks beyond
conventional benchmarks.2 The key enabler and
foundation of reinvention is a modern digital core
that helps drive growth, optimize operations, bolster
resilience and fuel competitive advantage.
A digital core comprises a powerful set of secure

technologies that seamlessly harnesses the full
potential of cloud, data and AI to rapidly create a
myriad of new growth and other opportunities for a
payments business. This report explores why a strong
digital core is fundamental to all the strategic needs
of a payments incumbent and how it can provide a
competitive advantage.
CHAPTER 1
Commercial payments incumbents

face increasing disruption
CHAPTER 1 | COMMERCIAL PAYMENTS INCUMBENTS FACE INCREASING DISRUPTION
New players are gaining ground

Our survey confirms that commercial payments incumbents are experiencing acquiring and online merchant services with great success. Other players,
intensifying disruption. Just like players in the consumer payments sector, most such as Fiserv, Temenos and Finacle, are disrupting market niches such as cash
are struggling to keep pace with digital-native competitors that have entered the management. Fintech and bigtech competitors find it easier to compete in
market over the past few years. payments services since the barriers to entry are much lower compared to other
banking services where a license is required. This ease of access makes the
These digital challengers—which include fintechs like Stripe and Square and environment ripe for many players entering this space.
bigtechs like Apple and Amazon—have muscled into markets such as merchant
Figure 1. What services are included in commercial payments?
Commercial Payments
Bank Accounts
Card Issuing Trade Finance Merchant Acceptance
& Cash Management
Transaction Accounts Credit Cards Documentary Trade Finance In-store Acceptance
International Payments Debit Cards Structured Trade Finance Online Acceptance

(also known as Supply Chain Finance)
Liquidity Management Charge Cards
Receivables
Payables
Channel / Information Reporting
In some instances, they bypass and compete directly with incumbents; in others, payments services, while the balance (49%) use a combination of banks, fintechs,
they partner with them. But in all cases, they are redefining the client experience in bigtechs and non-bank payments providers to address their needs.
selected niches where commercial clients report pain points in dealing with banks
and payments providers. The result is that most commercial payments clients More than eight out of 10 clients said that for cost reasons they would like to use a
today use a mixture of fintech and incumbent providers. single provider for all their needs. However, few providers have the comprehensive
capabilities to meet all needs. It is thus unsurprising that 56% of payments
Our commercial client survey shows that the majority use incumbents for most incumbents reported that competitive solutions from fintechs and bigtechs are
commercial payments services but are also turning to fintechs and bigtechs for eroding their share of wallet.
many requirements (Figure 2). Just over half (51%) use one type of provider for all
Figure 2. Who is being used for which commercial segments?

Q: Which of the following payment services does your organization use and who provides them?
Multiple responses allowed, as clients may use more than one provider for each segment.
Global Average 80% Traditional banks 55% Fintechs and bigtechs 19% Non-banking providers
Structured trade finance Payables Online merchant acceptance / acquiring (online checkout)
66% 54% 11% 81% 49% 16% 80% 62% 23%
Documentary trade finance Domestic B2B payments (bank transfers and checks) Commercial cards (company-issued employee cards)
68% 53% 12% 100% 49% 28% 82% 62% 15%
Liquidity management International / cross-border B2B payments Other cash management services (cashflow reporting, dashboards, etc.)
76% 54% 14% 86% 56% 29% 78% 57% 30%
Receivables Expanding payment channels (e.g., APIs) In-store merchant acceptance / acquiring (in-store checkout)
80% 56% 18% 81% 50% 17% 76% 56% 14%
Source: Accenture Reinventing Commercial Payments Study, 2023 Traditional banks Fintechs and bigtechs Non-banking providers
(Commercial Payments Client Survey) (e.g., Stripe, Adyen, PayPal, (e.g., payments network
Amazon, Square, Apple) providers, payments processors,
merchant services providers
such as Visa, Amex, Discover,
Worldpay)
Most (72%) payments incumbents agreed that it is hard to compete with fintechs
and bigtechs in merchant services, payment cards and cash management—
areas where digital-native players have managed to scale their businesses at high
speed (Figure 3). Incumbents have, however, remained dominant in domestic B2B
transactions, cross-border payments, payables and receivables.
Figure 3. Incumbents are struggling to compete.

Q: To what extent do you agree that it is hard to compete with fintechs and bigtechs in the following areas? A: “Agree” plus “Strongly Agree”.
72% 72% 72%
66%
65%
64%
Merchant acquiring Payment cards Cash management Domestic transfers Cross-border payments Trade finance
services (includes virtual cards) (includes liquidity management, payables,
receivables and channel/info reporting)
Source: Accenture Reinventing Commercial Payments Study, 2023

(Banking and Payments Provider Survey)
Fintechs and bigtechs may have started out with basic services, but they are Stax Payments, for example, offers a reconciling and reporting platform for large
rapidly moving up the value stack. Incumbents are facing tougher competition enterprises. Its real-time reports allow retailers to track sales trends, manage offers
from digital challengers in the provision of advanced commercial payments and monitor customer traffic.3 Kyriba, meanwhile, provides AI-driven cash flow
solutions such as split payments, usage-based pricing and billing, real-time cash forecasting as part of its liquidity management offering.4 And Stripe today offers a
forecasting, real-time cross-border payments and AI- and data-driven product wide range of services under liquidity management, receivables and payables.5
recommendations (Figure 4).
Figure 4. Commercial clients source advanced payments services from a variety of providers.
Q: Who currently provides the following payment product offerings to your organization? Multiple responses allowed.
AI/data-driven product recommendations Innovative bill payments (e.g., request to pay) Greater automation of payables
68% 70% 5% 79% 63% 9% 72% 59% 11%
Real-time cross-border payments Personalized discounts or coupons Virtual cards

70% 68% 10% 68% 62% 9% 73% 58% 13%
Usage-based pricing and billing Digital invoicing, sending invoice as structured data Improve company-wide payment flows and reporting
68% 68% 73% 62% 15% 76% 57% 12%
Real-time cash forecasting Payments loyalty Automated receivables tracking and reconciliation
68% 67% 12% 75% 61% 17% 76% 57% 18%
Split payments Real-time multi-bank dashboards Commercial cards

68% 66% 14% 74% 61% 13% 76% 55% 12%
Support for ISO20022 compliance Embedded financing/BNPL Bundled product pricing

69% 66% 24% 72% 60% 10% 84% 49% 8%
(Commercial Payments Client Survey)
The shackles of legacy technology

Banks and payments providers need to commit to continuous, holistic reinvention real-time payments solutions to their clients—with Latin American payments
if they are to defend their market share from aggressive digital challengers and incumbents highlighting this as their greatest concern.
increase their salience in a changing market. Our survey shows that banks are
aware the competitive landscape is shifting, but their continued reliance on legacy As noted earlier, half of the survey respondents said the erosion of their share of
technology constrains their ability to innovate. wallet by competitive fintech solutions is a major challenge—this is a particular
concern for those in Europe and Asia-Pacific. Some 54% across all markets said
Close to six out of 10 banking and payments executives across all markets agreed an inability to offer innovative value-added services such as advanced data
that their organization struggles with slow provisioning of new payments solutions dashboards and fraud detection is one of their top challenges.
due to a legacy tech stack (Figure 5). Nearly as many agreed they cannot provide
Figure 5. Banks and other incumbents face an array of challenges.

Q: What are the key challenges your organization is facing in providing commercial payments services?
Global
59% 57% 55% 54% 52% 51% 47% 47% 43% 35%
Average
71
63 64 63
60 59 62
56 57 56 56
54 54 52 54 54
51 51 52 51
50 49 49 50 50
46 48 48
43 44 43 43 44
42 41
37 38 37
30
28
Slow provisioning Lack of providing Competitive Inability to provide Low transparency Struggle to remove Struggle to keep up Lack of leadership Lack of budget to Lack of skilled talent
of new payments real-time commercial solutions from new value-added of payments friction from with regulatory buy-in to modernize payments
solutions due to payments solutions fintechs reducing services for operations across the commercial requirements modernize payments
legacy technology share of wallet commercial the organization payments experience infrastructure
stack payments clients

(Banking and Payments Provider Survey) North America Europe Latin America Asia-Pacific
Modernizing the technology
stack from a legacy-based
system is a big challenge. You
can either take a piecemeal
approach to modernize your
legacy technology and then
build castles on top of that, or you
start over with fresh technology.
Now is the time to decide what
you want to do.
Regional Lead of Liquidity Products

Global Tier 1 Bank
Latin America
Most incumbents are aware of the shifting competitive

landscape and the impact of the constraints imposed
The survey results indicate that most incumbents face an urgent need to
modernize their commercial payments tech stack and build a digital core that by their legacy architecture. However, they are still
becomes a competitive advantage. This will provide the foundation on top of struggling with the trade-off between investments
which they can build innovative payments solutions leveraging cloud, AI, data and with short- and medium-term impacts, such as
automation to improve innovation and reduce time to market. security enhancements, which is one of their major
concerns, and long-term impacts, such as architecture
Yet, for now, most incumbents are prioritizing investments in security over
modernization through cloud, AI and automation.
enhancements in agility and services. This is adding to the legacy problem. Only
30% of banks have adopted high levels of automation and AI in their commercial
Edlayne Burr
payments division, while 43% have adopted cloud and 27% network connectivity Growth Markets Payments Lead, Accenture
to a high degree (Figure 6). Latin America and Asia-Pacific trail the North American LinkedIn
and European markets across most technology investments.
Figure 6. Top technology investments by banks in the commercial payments business.

Q: To what degree has your organization adopted these technologies* in your commercial payments division? A: “To a very high degree”.
Global
54% 43% 38% 33% 30% 27% 27% 13%
Average
64
56
49
47
42 42 44
40
37 38 37 38 36
34 34
30 32 32
28 28 28
26 24
20 23
17 17
14 14 14
12
11
Security Cloud Services Blockchain Data Technologies AI and Automation IT-Specific or Architectural Network/ Generative AI
and Analytics Microservices Connectivity
(Banking and Payments Provider Survey) North America Europe Latin America Asia-Pacific *See reference section for technology definitions
The promise of gen AI in commercial payments

Generative artificial intelligence (gen AI) is still in its early stages of adoption The majority of respondents said they would develop gen AI solutions in
among banks and payments providers, with only 13% making significant partnership with other banks (70%) or fintechs (68%). Among the early adopters
investments (Figure 6). However, our survey shows that nearly all bank and that have started implementing the technology in commercial payments, the top
payments executives believe the innovation will be crucial to their payments areas of investment are securing payments data, improved fraud detection and
modernization effort. Most (85%) indicated that their organization will be at a advanced credit scoring using synthetic datasets (Figure 7).
disadvantage if it fails to invest in the technology. As noted earlier, a strong
digital core is an essential enabler of next-generation technology, which includes Deutsche Bank’s innovation team is exploring gen AI use cases in areas such as
gen AI. Most organizations are unable to implement gen AI to the degree desired gaining insights into client behavior, enhancing operational efficiency, and making
with their current data architectures and infrastructure. investment decisions. It is developing software code to increase productivity,
implementing AI chatbots for employee and client queries, and accelerating risk
calculations.6
Figure 7. Some early adopters in banking are investing and implementing gen AI for payments.
Q: What are your plans to use generative AI for the following activities within commercial payments?
Securing payments data Personalization of the payment experience Authentic chat (feels like talking to a real person, not a bot)
5% 40% 55% 8% 45% 47% 13% 44% 43%
(enhanced coding and reduced time to market for

Improved fraud detection Payments optimization new solutions)
5% 40% 55% 6% 47% 46%
Have not yet adopted, but plan to
Improved credit scoring through synthetic datasets Improved regulatory compliance and risk management Have started to investigate / educate
7% 46% 47% 5% 51% 44%

Have started to implement

CHAPTER 2
The voice of the commercial payments client

CHAPTER 2 | THE VOICE OF THE COMMERCIAL PAYMENTS CLIENT
Commercial payments pain points

The survey of banking and payments incumbents shows that many of these Structured trade finance, documentary trade finance and liquidity management are
traditional players are losing ground to digital challengers. This indicates that the areas where they are most dissatisfied. Retailers and public sector entities cited
commercial banking clients are dissatisfied with various elements of the services domestic B2B transfers and cross-border payments as their greatest pain points,
and products they are receiving from the established sector. Indeed, our survey of while for telecoms and public service clients, it is online merchant acceptance
commercial payments clients shows they have a number of frustrations with their (Figure 8).
providers.
Figure 8. Challenges with commercial payments services offered by current provider.

Q: Which areas of payments are most challenging for you in terms of your current service provider?
Answers based on a cumulative ranking of respondents’ top 5 challenges.
Cross-industry Average Retail Auto / Mobility / Rail Travel / Airlines Telecom Insurance Public Service
Structured trade finance 43% 41% 40% 48% 41% 46% 33%
Documentary trade finance 40% 27% 38% 64% 46% 43% 30%
Liquidity management 38% 40% 40% 55% 22% 31% 27%
Receivables 37% 38% 35% 42% 27% 40% 30%
Payables 33% 27% 33% 33% 35% 37% 30%
Domestic B2B payments 31% 47% 33% 27% 35% 29% 33%
(bank transfers and checks)
International / cross-border B2B payments 29% 44% 23% 27% 16% 17% 33%
Expanding payment channels 27% 24% 15% 21% 19% 40% 24%
(e.g., APIs)
Online merchant acceptance / acquiring 24% 22% 23% 21% 46% 20% 33%
(online checkout)
Commercial cards 23% 18% 20% 27% 19% 31% 24%

(company-issued cards for employee expenses)
Other cash management services 22% 27% 18% 15% 41% 17% 30%
(cash flow reporting, dashboards, etc.)
In-store merchant acceptance / acquiring 19% 13% 20% 9% 27% 29% 27%
(in-store checkout)
Source: Accenture Reinventing Commercial Payments Study, 2023 (Commercial Payments Client Survey) Most challenging payments areas
It’s not surprising that payments
in trade finance face the biggest
challenges. Payments here are
always contingent upon approval
by multiple parties, and trade is
the area that has been slowest
to automate and digitize. While
there have been significant efforts
recently to improve, the sector
will be playing catch up for some
time to come.
Kimberly Kacal
North American Payments Lead, Accenture
LinkedIn
Commercial payments clients said weak fraud prevention, the lack of value- In documentary trade finance, clients highlighted speed of transaction as the
added services and the difficulty of adding new payment methods are the second biggest pain point and ease of use as another major concern (Figure
most significant causes of dissatisfaction. But this varies from one aspect of 9). Our trade finance report identified similar issues 12 months ago, so clearly
commercial payments to another. For example, the lack of value-added services incumbents have yet to resolve these pain points for their clients.7
is a greater problem in cross-border B2B payments than in merchant acceptance.
Figure 9. Top product pain points for commercial clients.

Q: What are the biggest product pain points you experience with your current payments providers?
Expanding Online In-store

Structured Documentary Liquidity Domestic Cross-border Payment Merchant Commercial Other Cash Merchant
Trade Finance Trade Finance Management Receivables Payables B2B Transfers Payments Channels Acceptance Cards Management Acceptance
Weak fraud prevention solutions 56% 41% 35% 38% 40% 32% 39% 39% 46% 44%
Lack of value-added services 23% 32% 38% 32% 36% 33% 42% 36% 28% 31% 14%
Difficulty in adding new payment methods or currencies 25% 30% 31% 28% 30% 47% 37% 23% 26% 17% 42%
Online cart abandonment due to checkout friction 30% 27% 26% 33% 38% 21% 31% 26% 24% 42%
Ease of use 31% 32% 31% 28% 27% 29% 34% 25% 30% 27% 27% 23%
Ease of integration with our organization’s systems 29% 29% 26% 26% 27% 24% 31% 30% 28% 31% 29% 33%
Weak regulatory compliance reporting solutions 25% 22% 26% 24% 23% 21% 23% 25% 17% 25% 29% 19%
Lack of capability 12% 18% 26% 28% 20% 23% 18% 23% 33% 35% 15% 26%
Weak geographic coverage 18% 21% 24% 26% 30% 23% 15% 23% 19% 22% 21% 33%
Errors in payments 33% 13% 26% 29% 22% 21% 14% 25% 30% 14% 23% 21%
High cost / fees 25% 22% 24% 22% 23% 20% 25% 20% 19% 24% 17% 16%
Fee transparency / predictability 27% 12% 19% 12% 27% 20% 28% 21% 19% 22% 25% 9%
Slow transaction speed 14% 31% 13% 15% 24% 23% 22% 15% 24% 24% 17% 16%
Inaccurate service fees 22% 16% 19% 20% 16% 36% 14% 23% 9% 9% 13% 19%
Troublesome relationship 9% 19% 14% 23% 22% 19% 14% 21% 20% 20% 21% 16%
Highest ranked product pain points
Source: Accenture Reinventing Commercial Payments Study, 2023 (Commercial Payments Client Survey)
Dissatisfied clients are looking to switch payments providers

Our survey found that incumbents that fail to address these pain points may lose same regarding their current payables provider (Figure 10). Four in 10 clients that
clients. Half of commercial payments clients that are dissatisfied with their current use domestic B2B payment or online merchant services are also very likely to
receivables provider said they are very likely to switch to another; 46% said the switch to a different provider.
Figure 10. Likelihood of switching providers due to service dissatisfaction.

Q: What is the probability that you will switch providers of the following payment services due to dissatisfaction with your current provider?
Receivables International / cross-border B2B payments Documentary trade finance

38% 50% 48% 38% 14% 53% 27%
5% 7% 3% 11% 6%
Payables Liquidity management Expanding payment channels (e.g., APIs)

41% 46% 13% 44% 38% 15% 56% 25%
4% 9% 6% 5%
Domestic B2B payments Structured trade finance Other cash management services (cashflow reporting, dashboards, etc.)
16% 43% 40% 25% 38% 33% 58% 23%
1% 4% 8% 10%
Online merchant acceptance / acquiring Commercial cards In-store merchant acceptance / acquiring
45% 40% 14% 53% 29% 16% 56% 21%
6% 9% 4% 7%

Very Unlikely Unlikely Likely Very Likely
An overwhelming majority (92%) of corporate clients

who said they were likely to move to a new provider
would consider switching to another bank for the same
service, while 48% said they would think about using
a fintech or bigtech for the same service (Figure 11).
This strong preference reveals a growth opportunity for
those incumbents that succeed in addressing clients’
common frustrations.
Figure 11. Banks are still the most popular

payments provider.
Q: Which type of alternative payments provider would you
consider if you were to switch from your current provider?
Multiple responses allowed.
Fintech / bigtechs
48%
10%
92% Non-banking
providers
Traditional banks

In the current high interest rate
market environment, payment
deposits are like gold dust as
a source of liquidity for banks.
Every bank is looking for quality
deposits at the lowest cost to
maximize potential returns on
these deposits. Payments is crucial
in this regard, and it doesn’t
surprise me that 94% of banks in
our survey agree that payments
is crucial to enhance client
satisfaction and relationships
with the clients. This is because
the importance of payments for
these clients is only increasing.
Sulabh Agarwal
Global Payments Lead, Accenture
LinkedIn
Service and cost are key factors for selecting a provider

The top attributes for corporate clients choosing a bank as a payments provider ease of use (25%) also play a significant role (Figure 12). In today’s competitive market,
include strong customer service (41%) followed by ease of integration (27%) and service levels are non-negotiable, and payments players need to ensure competitive
speed of transaction (26%). Other factors such as lower cost or fees (25%) and cost and ease of integration to avoid being displaced by alternative providers.
Figure 12. The top drivers for choosing a payments provider.

Q: Rank the top three key drivers that led you to choose your current bank providers.
41%
27%
26%
25% 25%
22% 22%
21%
18%
Customer service Ease of Speed of transaction Lower costs / fees Ease of use Fee transparency Track record Best geographic Product, technology,
integration (e.g., real-time payments) / predictability or reputation coverage service capabilities
Source: Accenture Reinventing Commercial Payments Study, 2023 (Commercial Payments Client Survey)
CHAPTER 3
Value-added services could

unlock huge revenue potential
CHAPTER 3 | VALUE-ADDED SERVICES COULD UNLOCK HUGE REVENUE POTENTIAL
Value-added services: the missed opportunity in commercial payments

The key question that payments incumbents face today is how they can drive Incumbents ranked accuracy, security and speed of transaction as the attributes
higher levels of client satisfaction to drive higher client retention and attraction that are most important to their commercial clients. This lines up with the top
rates as well as greater share of wallet. Our survey of banking and payments pain points named by executives at commercial payments clients, namely errors
executives and our survey of executives at commercial clients show that payments in payments, weak fraud prevention, and slow speed of transaction. But the client
incumbents have a sound understanding of their clients’ priorities and challenges. survey uncovers demands for value-added services that banks are not addressing
effectively (Figure 13).
Figure 13. Banks’ perception of their clients’ priorities versus client challenges.
Q: How important are the following attributes of payments to your Q: What are the biggest product pain points you experience with your
commercial clients? current payment providers?
Banks’ ranking 31% Lack value-added services Commercial

of the most 63% 62% 2 clients’ ranking
1 Accuracy of Security of 2 1 such as data dashboards or
important preventative fraud management of their biggest
attributes of transaction transaction 40% pain points
their payments Weak fraud relating to their
services for 3 59% prevention 30% Difficulty in current payments
commercial Speed 3 providers
4 adding new payment
clients (real-time payments) methods or currencies
56%
Accepting and transacting in 23% 21%
different payment methods 4 5
Errors in payment High
(e.g., card, cash, A2A, etc.) 5 cost/fees
51%
50% Value-added payment 6 20%
6 solutions such as data dashboards Low cost of
Slow speed of transaction
transaction
or preventative fraud management
Source: Accenture Reinventing Commercial Payments Study, 2023 (Banking and Payments Provider Survey and Commercial Payments Client Survey)
This indicates leading banks have a compelling opportunity to leverage value- integration, real-time access to payments data insights, bill payments, data
added services to transform payments into a platform for revenue growth and dashboards and real-time payments (Figure 14). However, around 33% said they
service innovation. On average, clients are willing to pay 8.1% of their annual would consider another provider if it offered value-added services at no
payments costs towards value-added payment services, which could represent additional cost.
$371 billion in value over the next five years.
This suggests that incumbents shouldn’t look at value-added services primarily as
Some 60% of commercial payments clients said they would be highly likely to a monetization play—they should instead consider it as a way to build scale and
purchase each of the following value-added services: value-added tax system improve client satisfaction and retention.
Figure 14. Likelihood of clients adopting value-added commercial payment services.

Q: How likely are you to subscribe to/purchase these services? Q: How likely are you to consider another provider for your payment
services if they included each of the following at no additional cost?
Tax / accounting system integration 63% 30% Average

Real-time access to payments data to perform data analytics 61% 31%
“Highly Likely” - 33%
Bill payments (e.g., automated invoicing) 58% 38%
Advanced data dashboards to track sales, products, customers, etc. 57% 18%
Real-time payments 54% 22%
Advanced customer insights into loyalty and rewards 52% 42%
Advanced fraud detection and prevention 52% 31%
Request to pay 49% 36%
Data insights tailored to industries 49% 25%

(e.g., industry benchmarks on sales, customer trends)
Closed-loop transaction solutions to handle payments 48% 33%
Enhanced customer checkout reducing shopping cart abandonment 48% 32%
Credit check using data to check customers and suppliers 47% 32%
Split payments 47% 32%
(e.g., enabling multiple payment methods for a single purchase)
Biometric payments 46% 42%
Issuing virtual cards 43% 33%
Reinventing Commercial Payments Study Source: Accenture Reinventing Commercial Payments Study, 2023 (Commercial Payments Client Survey) Copyright © 2023 Accenture. All rights reserved. 25
One of the most important
aspects to monetizing payments
data is the ability to efficiently
convert that data into relevant
and timely insights which your
target clients are prepared to
pay for. Sector-based, regionally
focused, or risk-centered insights
can all be used as a basis to
monetize data sets.
Head of Transaction Banking Solutions,

Corporate & Institutional Coverage
Tier 1 UK Bank
Value-added services in action

Citi unveiled a single, integrated platform for digital
The opportunity for banks lies in the fact that most clients would prefer to receive payment acceptance and electronic bill presentment
value-added services such as closed-loop transactions, loyalty, credit checks and in 2022. The solution allows commercial clients to
data dashboards from incumbents (Figure 15). On average, 51% of clients would collect payments across a range of US payment
prefer to receive value-added services from their bank, with this number rising to methods and provides “world-class digital billing
almost 60% for services such advanced data dashboards, real-time payments and capabilities through a single contracting structure”.8
bill payments.
Figure 15. Preferred provider of value-added commercial payment services.

Q: Who would be your preferred provider for the following services?
Global Average 51% Traditional banks 41% Fintechs and bigtechs 9% Non-banking providers
Advanced data dashboards to track sales, products, customers, etc. Tax / accounting system integration Real-time access to payments data for data analytics
57% 34% 9% 61% 33% 6% 51% 44% 5%
Data insights tailored to industries (e.g., industry benchmarks on sales, customer trends) Issuing virtual cards Closed-loop transaction solutions to handle payments
37% 37% 26% 55% 41% 4% 58% 34% 8%
Advanced fraud detection and prevention Request to pay Credit checks (using data to check customers and suppliers)
51% 46% 3% 48% 49% 3% 56% 39% 5%
Enhanced customer checkout (reducing shopping cart abandonment) Wearables (e.g., for employees, hotel guests) Split payments (e.g., enabling multiple payment methods for a single purchase)
56% 31% 13% 54% 36% 10% 44% 38% 18%
Real-time payments Biometric payments

60% 37% 3% 48% 45% 7%
Bill payments (e.g., automated invoicing) Advanced customer insights into loyalty and rewards
57% 37% 6% 52% 41% 7%
CHAPTER 4
The shape of future growth

in a changing market
CHAPTER 4 | THE SHAPE OF FUTURE GROWTH IN A CHANGING MARKET
Are banks’ investment priorities

aligned with growth areas? While merchant acceptance,
commercial cards and domestic
If value-added services are a competitive edge for banks, in which areas should transfers are forecast to grow
they use them to gain market share and turn commercial payments into an engine north of 6%, banks are prioritizing
for growth?
investment in payables and
Accenture’s proprietary models forecast that the total commercial payments receivables, and are modernizing
revenues of banks and non-banks will grow at a compounded annual rate (CAGR) their legacy systems to provide
of 7.2%, from $827 billion in 2022 to $1.26 trillion in 2028. core payments services to their
business, corporate and institutional
Our projections indicate that merchant acceptance will be the fastest-growing
clients. This enables them to remain
segment in commercial payments, with a CAGR of 9.6% over the next five years.
But only 26% of banks have prioritized it for investment (Figure 16). Conversely, relevant to the basic needs of
36% of banks are prioritizing documentary trade finance, which is the slowest- their clients and then to turn their
growing area (2.2% CAGR) and one of the smallest revenue opportunities. attention to value-added services
in a modular fashion.
The commercial card segment, which we expect to grow by 8.8% a year, is a key
priority for 36% of banks. Liquidity management is a priority for 36% of banks and Ryan McQueen
is expected to grow at 8% a year. The biggest priorities for banks are payables Australia & New Zealand Payments Lead, Accenture
(41%) and receivables (41%), which are expected to grow by 5.3% and 5.4% LinkedIn
respectively.
Figure 16. Banks’ investment priorities in commercial payment segments.
High 55
50
International / Payables
cross-border
45 B2B payments Receivables
% of banks prioritizing for investment
Commercial cards
Documentary Expanding payment
40
trade finance channels (e.g., APIs)
35
Liquidity
Structured
management
30 trade finance
25
Domestic
20 B2B transfers
15 Merchant acceptance /
acquiring
Bubble size indicates relative segment value
Average growth
Low 10
1 2 3 4 5 6 7 8 9 10 11
Low Actual and forecast market CAGR 2022-2028 (%) High
Source: Accenture Global Data Revenue Model
Investments in payments transformation

In addition to prioritizing product investments, incumbents also need to consider Around 60% are investing in modernizing their legacy infrastructure, with a focus
how to transform their wider payments experience and infrastructure. Some 63% on cloud, open banking and real-time data insights. Half (52%) are investing
of banks are earmarking investments in greater personalization of the payments in maximizing client satisfaction through real-time payments, enhanced client
experience (Figure 17). These investments include offering embedded payments authentication and gen AI technologies for client support channels. Nearly as many
solutions, value-added client solutions and supply chain management solutions. (49%) are investing in an ecosystem strategy for growth. These banks are looking to
digitize their cross-border, cash management and trade finance offerings.
Figure 17. Banks’ top priorities to transform commercial payments.

Q: Which of the following are your organization’s top three priorities to transform the commercial payments offering for the next 2-3 years?
Top priority areas of investment Drivers of investment

Offer embedded payments / finance 75%
63% Increased personalization of the payments experience Value-added services such as customer and
operations management solutions
65%
Offer supply chain management with a partner 60%
Invest in cloud solutions or move

65%
more applications to cloud infrastructure
60% Modernization of legacy payments infrastructure and technology Develop industry-specific Open Banking solutions
Give access to real-time data and advisory insights

65%
61%
(e.g., payables, receivables, cash flow positions)
Speed (e.g., real-time payments) 58%
52% Maximization of customer satisfaction and support Enhanced customer authentication

to reduce payment friction
57%
Gen AI in customer support channels 51%
Digitalization of cross-border payments 68%
49% Ecosystem for growth through fintechs and other innovative players Digitalization of cash management 61%
Digitalization of trade finance 59%

CHAPTER 5
The building blocks of a digital future

in commercial payments
CHAPTER 5 | THE BUILDING BLOCKS OF A DIGITAL FUTURE IN COMMERCIAL PAYMENTS
Paths to commercial payments reinvention

Business-as-usual isn’t going to be enough for incumbent banking and payments
providers to keep up with the pace of fintech and bigtech innovation or the rapid
evolution of commercial clients’ requirements and expectations. Leading players in
this field will recognize it’s imperative not only to modernize their business with a
strong digital core, but also to embrace the principle of continuous reinvention.
The right place for future leaders to start is to envisage what commercial payments
will look like in five or ten years’ time, decide the role they intend to play in that
future, and scope the capabilities they will need to succeed.
A successful reinvention strategy will be based on three pillars: core technology

modernization, ecosystem partnerships and client-centricity.
PARTNERSHIPS
1 Modernize the core
COMMERCIAL
PAYMENTS
REINVENTION
2 Forge ecosystem partnerships
CORE CLIENT-
MODERNIZATION CENTRICITY
3 Become obsessed with client-centricity
1 Modernize the core

A modern digital core will enable banks and payments providers to reduce time
to market for innovative offerings, enhance their existing products, enrich client
value and collaborate more effectively with ecosystem partners. It will also help
them prepare for new payment types and standards, such as real-time payments
services and ISO 20022 compliance.
The digital core includes enterprise-wide enabling technologies such as a cloud-

first infrastructure, security by design, composable API integration, data and AI
foundations and platform enablement, among others. It replaces the traditional
tech landscape of stand-alone parts with interoperable pieces that are intentionally J.P. Morgan future-proofs Partnering to deliver a leading-
integrated and can continuously evolve to meet the needs of the business. payments via cloud migration edge cash management
Banks can win by migrating from legacy siloed payments operations and solution
establishing an industrialized payments operation with a hub architecture. US banking giant J.P. Morgan BNP Paribas has partnered with
Typical outcomes from these investments include a 30% reduction in IT spend,
a 10% increase in client acquisition, and a 25% reduction in the cost of full-time acquired payments fintech Renovite Cashforce, a leading working capital
operations employees. Technologies in 2022 to support and cashflow forecasting software-
its strategy to put more of its IT in as-a-service provider, whose
the cloud. Renovite’s cloud-native, platform integrates with leading
merchant-acquiring capabilities treasury management and ERP
are helping the bank to better systems. The Cashforce solution and
2 Forge ecosystem partnerships
serve its clients. As the Renovite its ready-to-build ERP connectors
Leading fintechs and bigtechs show how incumbents could partner with platform integrates with J.P. Morgan have been integrated into BNP
commercial clients to create embedded payments solutions that retain existing Payments, merchant acquiring Paribas’ Centric portal. Clients can
clients, bring value to all parties and create new revenue streams. Half (49%) of clients will be able to accept more use a self-service interface to access
payments incumbents said that engaging in an ecosystem strategy to grow in
partnership with digital players is among their top three priorities for the next
methods of payment around the automated, customized reports and
three years. Partnerships with commercial clients are equally important to the globe.9 dashboards.10
development of tailored solutions that better serve the end customer.
3 Become obsessed with client-centricity

It has become clear that while economy and convenience are essential attributes
of a winning commercial payments proposition, clients also value solutions
that are tailored to their unique needs. A shift towards integrated offerings,
personalized pricing and bespoke solutions will enable banks to capture a greater
share of wallet.
To this end, banks can offer value-added payments services that capitalize on the
demand from commercial clients for solutions that integrate treasury, payments
and retail clearing. This can enable them to protect transaction margins that are
threatened by increased competition in traditional commodity payments services. Italian bank uses APIs to drive
new revenue opportunities
Our survey shows that 87% of banks are prioritizing investment in embedded
payments solutions, while 65% are focusing on value-added services. Such An Italian bank started a multi-year
investments are key to personalization of the payments experience for commercial transformation journey to become
clients. To have a significant impact on the client, real-time data flows are crucial.
the national leader in digital
Banks and payments providers should also leverage application programming payments. An API strategy played
interfaces (APIs) for instant data sharing and real-time dashboards for enhanced a pivotal role in creating new
account reconciliations and much more. Some 44% of clients are planning to revenue opportunities. The bank
connect their ERP systems to their payments providers by means of APIs. This will estimates that integrating APIs
open opportunities for clients to enhance data-led decision-making and reduce
data silos. could lead to 5-8% new revenue
growth and allow it to connect
to more than 80% of the Italian
banking system.11
A commercial payments
blueprint built on
clients’ needs
Commercial payments incumbents face rising client
expectations and growing competition from new digital
challengers. Yet those that seize the imperative to look beyond
traditional best practices can transform commercial payments
from a low-growth segment or even a cost center into an
engine for revenue growth.
There is a unique opportunity for forward-thinking payments

incumbents to build a competitive moat and accelerate growth
by providing value-added services to commercial payments
clients. But leading banks and payments providers also realize
that they cannot be all things to all clients, and they cannot bet
on every segment in the market.
Incumbents should therefore look at digital challengers not

only as competitors, but also as potential partners, keeping
in mind that service levels, cost, integration and speed
of transaction are the top attributes when clients select a
payments provider. Fintechs and bigtechs may be able to
help them rapidly scale in areas where they currently lack the
capability to deliver rich value-added services, where they
cannot meet clients’ expectations of personalization, or where
the potential margins and revenues are too low to justify
investment.
Whichever routes they follow, successful commercial

payments companies will use the evolving needs of their
clients as their blueprint. They will imagine what payments will
look like in five or ten years’ time, decide the role they intend to
play in that future and continually scope the capabilities they
will need to succeed in a fast-changing landscape.
About the research
Commercial Payments Provider Survey – Snapshot
We conducted two C-suite surveys to get a well-rounded perspective. In the
first, we surveyed 211 bank and payments provider executives to understand the
competitive forces and client expectations shaping their commercial payments
76
businesses and their priorities in terms of product innovation and technology Europe
investment.
Canada 11
North America
UK 24
50
North America Germany 21
Europe
France 11
Italy 10
USA 39
Latin America Spain 10
China 10
Asia-Pacific
Mexico 22 India 11
Singapore 9
Brazil 13
35 50
Latin America Asia-Pacific
Australia 20
Commercial Payments Clients Survey – Snapshot
Payments provider breakdown Size of organizations
Banks
15% Total Assets
81%
39%
33% $50 to $99 billion
$100 to $499 billion
24% $500 to $999 billion
$1 trillion or more
61%
Tier 1: Total assets above $100bn
28%
Tier 2: Total assets below $100bn
Fintechs
Valuation
12% 82%
5%
2%
18%
Traditional or Asset manager Non-banking Fintechs and
universal bank payments provider bigtechs $150 to $1 billion
$999 million or more
The second survey targeted 223 executives in companies that subscribe to
commercial payments services. These clients represented the retail, auto and
industrial, travel and rail, health and public service, insurance and telecom sectors.
This survey aimed to contrast the respective priorities of banks and their clients,
and to examine the extent to which clients’ expectations, perceptions and pain
90
points are recognized and addressed by their payments partners. Fieldwork for Europe
both surveys took place during July and August 2023.
North America
Canada 12
UK 15
56
North America Germany 19
Europe
France 18
Italy 19
USA 44
Latin America Spain 19
China 11
Asia-Pacific
Mexico 18 India 12
Singapore 3
Brazil 20
38 39
Latin America Asia-Pacific
Australia 13
Industry breakdown Respondents profile Size of organizations
Cross-industry
Retail 20% Chief operations officer 16% Total Revenues
Auto & Industrial 18% CFO 14% 53%
Telecom 17% CEO 13% 39%
Insurance 16% Chief technology officer 12%

7%
Travel & Rail 15% Chief digital officer 11%
$500m to $2bn to $3bn or
$1.9bn $2.9bn more
Health & Public Service 15% CIO 8%
Chief customer officer 8%
Chief procurement officer 7%

Public Services
Total Budget
Chief treasury officer 5%
67%
Head of procurement 3%
Head of treasury 2%
Head of revenue management 2%
15% 15%
3%
$500m to $1bn to $5bn to $10bn or

$999m $4.9bn $9.9bn more
Global Payments Revenue Model
Accenture’s proprietary payments revenue model estimates the size and growth of
the global payments market in revenue terms for both consumer and commercial
segments. The model combines bottom-up and top-down approaches and is
based on secondary data provided by GlobalData, the World Bank, the European
Central Bank, Juniper Research and multiple external and internal expert
interviews. The model includes data forecast to 2028.
Calculating the opportunity for value-added commercial payment services:
To calculate the revenue opportunity of value-added commercial payment

services, Accenture Research examined our payments revenue model and
the survey responses to estimate the payments revenue pools for commercial
payment transactions across all payment segments. Accenture included all
corporate payments fees: merchant acceptance and acquiring fees, revenues
related to business and corporate transaction accounts, bank transfers (including
international payments) and cards, as well as cash management and trade finance
revenues. Using the survey results and examination of recent payments trends,
Accenture used scenario analysis to estimate the future opportunity associated
with value-added services.
The baseline as-is scenario, which is built on the proprietary Accenture Payments
Revenue Model, was adjusted accordingly, incorporating inflation and country-
specific dynamics and input from Accenture’s global payments experts.
References Technology definitions
1. Accenture, Payments gets personal—strategies to stay relevant, 2022 1. Security: e.g., cyber threat intelligence (CTI), endpoint detection response, security
information event management (SIEM), trust-based architectures
2. Accenture, Total Enterprise Reinvention: Setting a New Performance Frontier, 2023
2. Cloud Services: e.g., software as a service (SaaS), infrastructure as a service (IaaS),
3. Stax, Large Business, retrieved September 2023 platform as a service (PaaS)
4. Kyriba, Kyriba Launches AI-Driven Cash Management, 15 September, 2022 3. Blockchain: a distributed digital ledger technology that allows multiple participants to
maintain a shared database without the need for a central authority. It is designed to
5. Stripe, Enterprise, retrieved September 2023 provide transparency, security and immutability to the recorded data
6. Analytics India Magazine, How Deutsche Bank is Riding the Generative AI Wave, 4. Data Technologies and Analytics: e.g., data repositories, streaming/real-time data, big
10 August, 2023 data analytics
7. Accenture, Find your competitive advantage in trade finance, 2022 5. AI and Automation: e.g., deep learning, machine learning, expert systems, robotic
process automation (RPA), physical robots, natural language processing (NLP)
8. PYMNTS, Citi Unveils Integrated Payments and Billing Platform, 24 October, 2022
6. IT-specific or Architectural Microservices: e.g., DevSecOps, serverless computing,
9. ComputerWeekly, JP Morgan acquires fintech for payments modernisation, containers, Kubernetes, continuous integration and continuous delivery (CI/CD)
13 September, 2023
7. Network/Connectivity: e.g., 4G, 5G, wi-fi 6 & 6e, software-defined wide area network
10. BNP Paribas, Fintech collaboration: A winning formula, 4 August, 2021 (SD-WAN), internet of things, edge/fog computing
11. Accenture work conducted at client sites 8. Generative AI: a particular subset of artificial intelligence techniques that involve
generating new content or data that resembles a given input dataset (e.g., fraud
detection, anti-money laundering, risk assessment, chatbots and virtual assistants)
Authors
Sulabh Agarwal Ryan McQueen
Managing Director – Global Payments Lead Managing Director – Payments Lead, Australia & New Zealand
LinkedIn LinkedIn
As our global lead for payments, Sulabh helps financial institutions and As the payments lead across Australia, New Zealand and Asia-Pacific
other organizations across the world navigate the shifting payments markets, Ryan directs a team spanning multiple industries to bring the
landscape, combat lost payments revenue, and control and mitigate operational risk best end-to-end strategy, technology, and managed services to clients by leveraging our
throughout the payments value chain. With a career spanning over three decades, Sulabh local and global capabilities. With over 30 years of experience, he is a seasoned financial
has directed numerous client engagements ranging from defining strategy to systems services executive who enjoys working as a fintech advisor, a mentor and an investor.
integration and implementation. Sulabh’s innovative thinking and strategic acumen have He has product, payments, finance, marketing, strategy and transformation experience,
been pivotal in driving groundbreaking solutions that redefine the payments landscape. having worked across Australia, New Zealand, Southeast Asia, the US and Europe. Ryan
Sulabh speaks frequently as a subject matter expert at major conferences to share his leverages his diverse experience to bring the right engagement approach to each client,
insights on payments industry trends. seeking practical solutions to complex organizational challenges.
Kimberly Kacal Hannes Fourie

Managing Director – Payments Lead, North America Manager – Payments Lead, Accenture Research
LinkedIn LinkedIn
As a Managing Director with 27 years of experience in our Banking practice, Hannes leads the global payments research team. He has over 17 years of
Kim is passionate about helping organizations embrace change, simplify, experience in research, spanning qualitative and quantitative techniques,
and achieve their vision. Having worked in all segments of commercial banking, from which he applies to solve real business problems for clients in the banking and payments
cash management to transaction banking and lending, Kim likes to focus on large-scale industry. He and his team have published and contributed to various research papers
transformations, operational excellence, system implementations and mergers and spanning consumer, commercial payment topics, open banking and business strategy.
acquisitions. Kim’s business acumen helps her effectively bridge the space between
business goals and technical solutions.
Edlayne Burr
Managing Director – Payments Lead, Growth Markets
LinkedIn
Edlayne leads the payments business in Latin America and across
developing markets. She has more than 25 years of experience in strategy
development – including corporate strategy, market analysis, growth and expansion,
customer segmentation and mergers and acquisitions. Her extensive experience at
Mastercard coupled with her work across multiple client transformation projects give her
a unique perspective on the opportunities available in this fast-evolving market and how
to tackle them. She is a frequent speaker at payments and open banking events.
Contributors About Accenture
Jared Rorrer Accenture is a leading global professional services company that helps the
Managing Director – Global Commercial Banking Lead world’s leading businesses, governments and other organizations build their
LinkedIn digital core, optimize their operations, accelerate revenue growth and enhance
citizen services—creating tangible value at speed and scale. We are a talent-
Timothy O’Donnell and innovation-led company with 732,000 people serving clients in more than
Managing Director – Payments 120 countries. Technology is at the core of change today, and we are one of the
LinkedIn world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology with unmatched industry experience,
Tom Skomba functional expertise and global delivery capability. We are uniquely able to deliver
Director – Strategy, Payments tangible outcomes because of our broad range of services, solutions and assets
LinkedIn across Strategy & Consulting, Technology, Operations, Industry X and Accenture
Song. These capabilities, together with our culture of shared success and
Research Team
commitment to creating 360° value, enable us to help our clients succeed and
build trusted, lasting relationships. We measure our success by the 360° value we
create for our clients, each other, our shareholders, partners and communities.
Dominika Bosek
Visit us at www.accenture.com
Associate Manager – Europe Payments Lead, Accenture Research
LinkedIn
Maria Francesca Mecca

Manager – Accenture Research About Accenture Research
LinkedIn
Accenture Research creates thought leadership about the most pressing
Bridget Connelly
business issues organizations face. Combining innovative research techniques,
Research Analyst – Accenture Research
such as analysis led by data science, with a deep understanding of industry and
LinkedIn
technology, our team of 300 researchers in 20 countries publishes hundreds of
reports, articles and points of view every year. Our thought-provoking research
Acknowledgments developed with world-leading organizations helps our clients embrace change,
create value and deliver on the power of technology and human ingenuity.
Susie Sutherland
For more information, visit www.accenture.com/research
Francesca Caminiti
Jessica Wolfe Disclaimer: This content is provided for general information purposes and is not intended to be used in place of consultation with our
professional advisors. This document refers to marks owned by third parties. All such third-party marks are the property of their respective
Pia Matoto owners. No sponsorship, endorsement or approval of this content by the owners of such marks is intended, expressed or implied.
Copyright © 2023 Accenture. All rights reserved. Accenture and its logo are registered trademarks of Accenture.

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Commercial payments, reinvented

Your blueprint for accelerating payments revenue growth

Looking beyond the traditional approach

Commercial payments incumbents

The voice of the commercial

Value-added services could unlock

The shape of future growth in a

The building blocks of a digital future in

Looking beyond the traditional

Transforming payments could capture a $371b opportunity

Value-added services are offerings wrapped around

The digital core:

To remain relevant in this changing landscape,

A digital core comprises a powerful set of secure

Commercial payments incumbents

New players are gaining ground

Figure 1. What services are included in commercial payments?

Transaction Accounts Credit Cards Documentary Trade Finance In-store Acceptance

International Payments Debit Cards Structured Trade Finance Online Acceptance

Channel / Information Reporting

Figure 2. Who is being used for which commercial segments?

Figure 3. Incumbents are struggling to compete.

72% 72% 72%

Source: Accenture Reinventing Commercial Payments Study, 2023

Real-time cross-border payments Personalized discounts or coupons Virtual cards

Split payments Real-time multi-bank dashboards Commercial cards

Support for ISO20022 compliance Embedded financing/BNPL Bundled product pricing

The shackles of legacy technology

Figure 5. Banks and other incumbents face an array of challenges.

Source: Accenture Reinventing Commercial Payments Study, 2023

Regional Lead of Liquidity Products

Most incumbents are aware of the shifting competitive

Figure 6. Top technology investments by banks in the commercial payments business.

The promise of gen AI in commercial payments

(enhanced coding and reduced time to market for

5% 40% 55% 6% 47% 46%

Have not yet adopted, but plan to

7% 46% 47% 5% 51% 44%

Source: Accenture Reinventing Commercial Payments Study, 2023

The voice of the commercial payments client

Commercial payments pain points

Figure 8. Challenges with commercial payments services offered by current provider.

Liquidity management 38% 40% 40% 55% 22% 31% 27%

Receivables 37% 38% 35% 42% 27% 40% 30%

Payables 33% 27% 33% 33% 35% 37% 30%

Commercial cards 23% 18% 20% 27% 19% 31% 24%

Figure 9. Top product pain points for commercial clients.

Expanding Online In-store

Highest ranked product pain points

Dissatisfied clients are looking to switch payments providers

Figure 10. Likelihood of switching providers due to service dissatisfaction.

Receivables International / cross-border B2B payments Documentary trade finance

Payables Liquidity management Expanding payment channels (e.g., APIs)

Source: Accenture Reinventing Commercial Payments Study, 2023

An overwhelming majority (92%) of corporate clients

Figure 11. Banks are still the most popular

Source: Accenture Reinventing Commercial Payments Study, 2023

Service and cost are key factors for selecting a provider

Figure 12. The top drivers for choosing a payments provider.