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    Flowchart kb10100

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    zvonebul
    The document provides a flowchart to troubleshoot VPN tunnel problems on an SRX device. It outlines different troubleshooting steps depending on the type of VPN (site-to-site, client-to-LAN, dynamic VPN client, etc.) and whether IKE phase 1 and phase 2 connections are established. If the issue is still not resolved after following the relevant steps, the last resort is to collect troubleshooting data and open a support case.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Flowchart kb10100

    Uploaded by

    zvonebul
    10 views1 page
    The document provides a flowchart to troubleshoot VPN tunnel problems on an SRX device. It outlines different troubleshooting steps depending on the type of VPN (site-to-site, client-to-LAN, dynamic VPN client, etc.) and whether IKE phase 1 and phase 2 connections are established. If the issue is still not resolved after following the relevant steps, the last resort is to collect troubleshooting data and open a support case.

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    Juniper flowchart

    Original Title

    flowchart_kb10100

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    The document provides a flowchart to troubleshoot VPN tunnel problems on an SRX device. It outlines different troubleshooting steps depending on the type of VPN (site-to-site, client-to-LAN, dynamic VPN client, etc.) and whether IKE phase 1 and phase 2 connections are established. If the issue is still not resolved after following the relevant steps, the last resort is to collect troubleshooting data and open a support case.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    10 views1 page

    Flowchart kb10100

    Uploaded by

    zvonebul
    The document provides a flowchart to troubleshoot VPN tunnel problems on an SRX device. It outlines different troubleshooting steps depending on the type of VPN (site-to-site, client-to-LAN, dynamic VPN client, etc.) and whether IKE phase 1 and phase 2 connections are established. If the issue is still not resolved after following the relevant steps, the last resort is to collect troubleshooting data and open a support case.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    Resolution Guide Flowchart

    [SRX] How to troubleshoot


    problem scenarios in VPN tunnels
    KB10100

    Site-to-site Dynamic VPN


    Client-to-LAN Yes
    VPN? client?

    LAN-to-LAN VPN
    Remote Access Perform steps in
    IPSec VPN Client KB17220 – Troubleshoot
    Dynamic VPN Client that is not
    working

    Sometimes Tunnel SA
    Yes
    (bouncing) active?

    Perform steps in
    Perform steps in
    KB10093 – How to troubleshoot
    KB10096 – How to troubleshoot No
    a VPN that is up, but is not
    a VPN that is going up and down (SA not listed)
    passing traffic

    Perform steps in
    KB10101 – [SRX] How to
    IKE Phase 1 up? No
    troubleshoot IKE Phase 1 VPN
    connection issues

    Yes

    Perform steps in
    KB10099 – [SRX] How to
    troubleshoot IKE Phase 2 VPN
    connection issues

    Still not Resolved Still not resolved

    Collect data and open a case:


    [SRX] Data Collection Checklist – Logs/
    data to collect for troubleshooting
    KB21781

    https://kb.juniper.net/KB10100

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