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    Maryam Kia Kojouri-A4766704

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    tremblayalex546
    Maryam Kia has over 10 years of experience in customer service, IT support, education, and business management. She has strong skills in Microsoft Office, data analysis using Power BI and SQL, and customer service systems like Zendesk. Her work history includes roles providing IT support, resolving customer issues, managing shipping operations, and supervising retail locations. She has a master's degree in public financial management and bachelor's degrees in computer software and computer science.

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    Maryam Kia Kojouri-A4766704

    Uploaded by

    tremblayalex546
    23 views2 pages
    Maryam Kia has over 10 years of experience in customer service, IT support, education, and business management. She has strong skills in Microsoft Office, data analysis using Power BI and SQL, and customer service systems like Zendesk. Her work history includes roles providing IT support, resolving customer issues, managing shipping operations, and supervising retail locations. She has a master's degree in public financial management and bachelor's degrees in computer software and computer science.

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    Maryam Kia has over 10 years of experience in customer service, IT support, education, and business management. She has strong skills in Microsoft Office, data analysis using Power BI and SQL, and customer service systems like Zendesk. Her work history includes roles providing IT support, resolving customer issues, managing shipping operations, and supervising retail locations. She has a master's degree in public financial management and bachelor's degrees in computer software and computer science.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    23 views2 pages

    Maryam Kia Kojouri-A4766704

    Uploaded by

    tremblayalex546
    Maryam Kia has over 10 years of experience in customer service, IT support, education, and business management. She has strong skills in Microsoft Office, data analysis using Power BI and SQL, and customer service systems like Zendesk. Her work history includes roles providing IT support, resolving customer issues, managing shipping operations, and supervising retail locations. She has a master's degree in public financial management and bachelor's degrees in computer software and computer science.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Cell 438-870-3993

    Maryam Kia E-Mail [email protected]


    https://www.linkedin.com/in/maryam-kia-469941139/

    • Ability to work in a fast-paced environment and handle multiple tasks.


    • Skilled at evaluating options and generating solutions.
    • Enjoy working as a team member as well as independently.

    COMPUTER SKILLS
    MS Office Tools Microsoft Word, Access, Excel, PowerPoint, Active Directory

    Data Science Power BI

    Professional Software Photoshop, CorelDraw, SPSS, WMS Zendesk Ticketing System, VMware

    PROFESSIONAL EXPERIENCE
    Oct. 2017 - Feb. 2020 Customer Service Support in Dept. of Resolve Problem
    SSENSE (fashion and luxury brands marketplace)
    • Provide user support and guidance thru Zendesk Ticketing system
    • Resolve delivery and Shipment Issues based on Data Analyse and workflow skills
    • Provide Damage report and Problem solve solutions.
    • Train and manage Warehouse users with WMS and HQM and HQ
    • Shipping Department Dispatcher with more than 1million Orders/day
    • Responsible of resolve problem section in Shipping department with more than 100
    resolve/day
    • Resolve problem Trainer for new employees in shipping department.
    • Build Reports from Issues / Tickets and resolution SLA based on Data Science Skills
    and data visualisation. On Excel / Power BI / SQL

    Aug. 2017 – Oct. 2017 Supervisor


    Olly Fresco's - McGill Metro Station Montreal (Food Market)
    • Supervised all cash stations with more than 3000 customers a day
    • Manage payments by cash, check, credit cards, vouchers, or automatic debits.
    • Maintained clean and orderly checkout areas and Stay connected with supply chain to charge
    or place the order for fridge items and café machines.
    • Counted money in cash drawers at the beginning of the shifts to ensure that amounts are
    correct and that there is adequate change.

    Jun 2013 - Dec 2014 IT Dept. Employee (Help Desktop)


    Kalan Teb Co. (Dental Equipment Company)
    • Provide User support and guidance by phone or in person
    • Performing System and software updates, bug fixes
    • Installing the operating system and computer software applications.
    • Training users to use the network facilities and network resource sharing.
    • Contract extension and follow-up activities related to Internet Web Hosting and Domain
    hosting.
    • Overseeing the implementation of a software project, including systems automation.
    Updating website content.
    •
    Apr 2009 - Apr2011 Instructor
    Mary Branch city school (Chaloos City Branch)
    Teaching first training plan (Pegah)

    Apr-2009 - Apr-2011 Instructor of ICDL


    Tehran Technical Complex (Chaloos City Branch)
    • Concepts of IT
    • Using the computer
    • Word processing
    • Data communication
    • Internet Skills
    • Skills of System Operation

    EDUCATION
    March 2018
    AEC (Attestation d'études collégiales)
    Champlain College – Saint Lambert
    ITCS (Information Technology Client Support)

    Dec 2016- April 2017


    AVS (Attestation of Vocational Specialty)
    Program Name: Starting A Business
    COLLAGE: FENGYE , Montreal

    Sep 2010 – Aug 2012


    Master`s Degree in Public financial management
    Islamic Azad University Of Chaloos
    • Average : 18.48 out of 20.00
    • Win a new article featured on the first National Conference in 2011 in emotional intelligence
    and employee performance
    Thesis : Survey The relationship between emotional intelligence and employee performance of
    national banks That Performed for over 458 Employee Of the National Bank people of
    MazandaranWest province With stepwise regression method, That This study showed, there
    is a significant relationship between components of emotional intelligence and employee
    performance.
    Other Thesis: Research on the use and benefits of using the Virtual University.

    Feb 2007 - Feb 2009


    Bachelor Of Science (Computer Software)
    Ayandegan-Tonekabon Non-government Non-profit Higher Education Institute
    • Average : 16.88out of 20.00
    • Third place in the conference on information technology in 2007 in the field of e-government
    and e-governance applications.
    Thesis: Universities registered Web Portal Design using (Visual Basic, FrontPage, Flash) , About
    Students registration and course selection.

    Feb 2002 - Feb 2005


    Associate’s Degree in Computer Science
    Omran Tosea`e University (Rural Development Institute)
    Average : 14.50out of 20.00
    Thesis: Worked on the role of a virtual university and its advantages and disadvantages in comparison
    with other universities in iran

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