ICT ContactCenterServices 9 Q1 LAS4 FINAL

9
TLE-ICT (Contact Center

Services)
Activity Sheet Quarter 1 – LO 1.2
The Computer
REGION VI – WESTERN VISAYAS

TLE 9 – ICT (Contact Center Services)
Activity Sheet No. 4
First Edition, 2021
Published in the Philippines

By the Department of Education
Region 6 – Western Visayas
Republic Act 8293, section 176 states that: No copyright shall subsist in any
work of the Government of the Philippines. However, prior approval of the
government agency or office wherein the work is created shall be necessary for
exploitation of such work for profit. Such agency or office may, among other things,
impose as a condition the payment of royalties.
This Learning Activity Sheet is developed by DepEd Region 6 – Western

Visayas.
ALL RIGHTS RESERVED. No part of this learning resource may be

reproduced or transmitted in any form or by any means electronic or mechanical
without written permission from the DepEd Regional Office 6 – Western Visayas.
Development Team of TLE 9 – ICT (Contact Center Services) Activity Sheet
Writer: Ma. Irene M. Madulid
Reviewer/Editor: Edward E. Baña
Schools Division Quality Assurance Team:

Schubert Anthony C. Sialongo
Edward E. Baña
Allan B. Montenegto
Michelle P. Jordan
Division of Antique Management Team:
Felisa B. Beriong, CESO VI
Corazon C. Tingson
Gaudencio C. Riego, PhD
Schubert Anthony C. Sialongo
Edward E. Baña
Regional Management Team
Ramir B. Uytico
Pedro T. Escobarte, Jr.
Elena P. Gonzaga
Donald T. Genine
April C. Velez
Abraham P. Imas
Jo-an R. Pet
Introductory Message
Welcome to TLE 9 – ICT (Contact Center Services)!
The Learning Activity Sheet is a product of the collaborative efforts of the

Schools Division of Antique and DepEd Regional Office VI - Western Visayas
through the Curriculum and Learning Management Division (CLMD). This is
developed to guide the learning facilitators (teachers, parents and responsible
adults) in helping the learners meet the standards set by the K to 12 Basic Education
Curriculum.
The Learning Activity Sheet is self-directed instructional materials aimed to

guide the learners in accomplishing activities at their own pace and time using the
contextualized resources in the community. This will also assist the learners in
acquiring the lifelong learning skills, knowledge and attitudes for productivity and
employment.
For learning facilitator:
The TLE 9 – ICT (Contact Center Services) Activity Sheet will help you
facilitate the leaching-learning activities specified in each Most Essential Learning
Competency (MELC) with minimal or no face-to-face encounter between you and
learner. This will be made available to the learners with the references/links to ease
the independent learning.
For the learner:
The TLE 9 – ICT (Contact Center Services) Activity Sheet is developed to

help you continue learning even if you are not in school. This learning material
provides you with meaningful and engaging activities for independent learning. Being
an active learner, carefully read and understand the instructions then perform the
activities and answer the assessments. This will be returned to your facilitator on the
agreed schedule.
Quarter 1, Week 7 - 8
Learning Activity Sheets (LAS) No. 4
Name of Learner: ____________________________________________________

Date: __________________________ Grade and Section: ___________________
TLE 9 - ICT (Contact Center Services) ACTIVITY SHEET

The Computer
I. Learning Competency
Apply computer basic operation procedures; Check basic peripheral devices
based on proper connection. (TLE_ICTCC9CO-Ia-j-1)
II. Background Information for Learners
THE COMPUTER
 A computer is an ELECTRONIC DEVICE.

 A computer has INTERNAL STORAGE.
 A computer can use a STORED PROGRAM to direct its activities.
 A computer allows PROGRAM-EXECUTION MODIFICATION.
A computer is an electronic device that can receive a set of instructions, or

program, and then carry out this program by performing calculations on
numerical data or by manipulating other forms of information. It is an electronic
device capable of accepting data, processing data, and giving meaningful
information. It is an electronic machine possessing internal storage capabilities,
a stored program of instructions, and the capability of modifying the course of
execution of instructions during processing.
The New World of Computers

Information Revolution – also known as the “Third Wave” (according to Alvin
Toffler, 1980); refers to the massive use of computers; also refers to the
dramatic increase of information generated, stored, summarized, and studied.
THE COMPUTER SYSTEM

- collection of components that interact to satisfy a need or solve a problem. It
is composed of machines (hardware), programs or operating aids
(software), data processing personnel, data files and procedures.
Classification of Computers:
1. According to Purpose
a. General-Purpose Computers – have the capability of dealing with a variety
of different problems, and are able to act in response to programs created to
meet different needs.
b. Special-Purpose Computers – designed to perform only one specific task.
2. According to Type of Data Handled

a. Analog Computer – these are almost extinct today. It can only perform
several mathematical operations simultaneously. It uses continuous
variables for mathematical operations and utilizes mechanical or electrical
energy.
b. Digital Computer – use digital circuits and are designed to operate on two
states, 0 and 1; suitable for complex computation and have higher
processing speeds; they are programmable.
c. Hybrid Computer – combine the best features of the analog and digital
computers; combines the measuring capabilities of the analog computer and
the logical and control capabilities of the digital computer.
3. According to Capacity
a. Supercomputers – biggest and fastest machines today; enormously
powerful computers used to perform the most complex mathematical and
scientific calculations. They are used to study quantum physics, mechanics,
weather forecasting and molecular theory.
b. Large Computers – contain full control systems with minimal operator
intervention.
c. Medium-Sized Computers (Servers) – provide faster operating speed and
larger storage capacities than minicomputers. Running on them are
programs that serve client requests and allocate resources like memory and
time to client machines. They have large processors and many hard drives.
d. Minicomputers – mainframes; provide faster operating speed and larger
storage capacities than microcomputer systems; used for highly critical
applications such as bulk data processing.
e. Microcomputers – use a microprocessor; has a programmable ROM and
RAM (ROM – Read-Only Memory – defines the instructions to be executed
by the computer; RAM – Random Access Memory – functional equivalent of
the computer memory); best choice for single-user tasks
Desktop
Laptops
Netbooks
Personal Digital Assistants (PDAs)
Tablet Computers
Wearable Computers
More facts! Please see:

1. https://ecomputernotes.com/fundamental/introduction-to-
computer/write-a-detailed-note-on-classification-of-computers ,
2. https://www.tutorialspoint.com/classification-of-computers
III. Accompanying DepEd Textbook and Educational Sites (With Possible

Materials for experiments/activities)
1. TLE 9 – ICT, Learners Material, Contact Center Services, First Edition, 2013
2. TLE 9 – ICT, Teachers Guide, Contact Center Services, First Edition, 2013
3. https://www.youtube.com/watch?v=rRSD128KWIM
IV. Activity Proper
1. Give examples of the following:
A. General-Purpose Computer
1. _____________________________
2. _____________________________
B. Special-Purpose Computer
1. _____________________________
2. _____________________________
C. Digital Computer
1. _____________________________
2. _____________________________
D. Hybrid Computer
1. _____________________________
2. _____________________________
E. Supercomputer
1. _____________________________
2. _____________________________
2. Using the internet, read about Information Technology. Write down at least
three of its significance/importance in our society today:
a. __________________________________________________________
__________________________________________________________
________________
b. __________________________________________________________
__________________________________________________________
________________
c. __________________________________________________________
__________________________________________________________
________________
Please download template of Exercises/Activities and

submit/turn in
answers in Google Classroom.
Open the link in Google Classroom for the Summative Test.
V. Reflection (Please copy the questions and type your answers in

Google Docs and send it to Google Classroom.)
a. What insights have you gained from the lessons?

b. What significant values have you developed while doing the activities?
c. What difficulties did you encounter and how did you overcome them?
VI. Answer Key (Not Applicable)

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9

TLE-ICT (Contact Center

REGION VI – WESTERN VISAYAS

Published in the Philippines

This Learning Activity Sheet is developed by DepEd Region 6 – Western

ALL RIGHTS RESERVED. No part of this learning resource may be

Development Team of TLE 9 – ICT (Contact Center Services) Activity Sheet

Writer: Ma. Irene M. Madulid

Reviewer/Editor: Edward E. Baña

Schools Division Quality Assurance Team:

Welcome to TLE 9 – ICT (Contact Center Services)!

The Learning Activity Sheet is a product of the collaborative efforts of the

The Learning Activity Sheet is self-directed instructional materials aimed to

For learning facilitator:

For the learner:

The TLE 9 – ICT (Contact Center Services) Activity Sheet is developed to

Learning Activity Sheets (LAS) No. 4

Name of Learner: ____________________________________________________

TLE 9 - ICT (Contact Center Services) ACTIVITY SHEET

II. Background Information for Learners

 A computer is an ELECTRONIC DEVICE.

A computer is an electronic device that can receive a set of instructions, or

The New World of Computers

THE COMPUTER SYSTEM

2. According to Type of Data Handled

More facts! Please see:

III. Accompanying DepEd Textbook and Educational Sites (With Possible

1. Give examples of the following:

Please download template of Exercises/Activities and

V. Reflection (Please copy the questions and type your answers in

a. What insights have you gained from the lessons?

VI. Answer Key (Not Applicable)

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