Isilon X210 Drive Replacement Guide

August 2023

• Replacing a drive...................................................................................................................................................................................................... 2
• Drive types................................................................................................................................................................................................................. 2
• Gather logs.................................................................................................................................................................................................................2
• Install a drive support package............................................................................................................................................................................. 2
• Remove drive support package installation file................................................................................................................................................ 3
• Smartfail the drive....................................................................................................................................................................................................3
• Install the drive replacement................................................................................................................................................................................. 3
• Gather logs.................................................................................................................................................................................................................6
• Returning a failed part ........................................................................................................................................................................................... 6
• Update the Install Base........................................................................................................................................................................................... 6
• Where to get help.....................................................................................................................................................................................................7
Replacing a drive
You can replace a failed drive in the field.
CAUTION: Perform this procedure on only one node at a time. Performing maintenance on multiple nodes in parallel
may lower the protection level of the cluster, put data at risk, and lead to the interruption of client workflows.

Working with clusters in SmartLock compliance mode

Clusters running in SmartLock compliance mode require a sudo prefix to run root commands.
If a cluster is running in SmartLock compliance mode, root access is disabled on the cluster. Because of this, you can run some
commands only through the sudo program. Prefixing a command with sudo enables you to run commands that require root
access. For example, if you do not have root access, the following command fails:

isi devices drive list

However, if the user account you are using is on the sudoers list, the following command succeeds:

sudo isi devices drive list

Compliance mode commands that require changes beyond the sudo prefix are noted in the procedure steps.
For more information on the sudo program and compliance mode commands, see the OneFS CLI Administration Guide.

Drive types
This procedure applies to all drive types.
You can follow this procedure with self-encrypting drives (SEDs), hard disk drives (HDDs), or solid state drives (SSDs).

Gather logs
Before you begin any maintenance on a cluster, start gathering cluster logs.
Cluster logs provide snapshots of the cluster, which you can review to ensure that maintenance is successful.
# isi diagnostics gather is a utility that collects configuration and log information from a cluster and automatically
uploads it to Dell for processing. This command runs in the background so that interruption of the user session doesn't cause
problems for the gather process.
If your environment has a firewall in place that blocks the uploading of the log information, contact the Support Engineer
assisting on the case for a temporary FTP link to which to upload the logs.
1. Open a secure shell (SSH) connection to any node in the cluster and log in.
2. Gather cluster logs by running the following command:
# isi diagnostics gather start
3. View the gather status with the following command:
# isi diagnostics gather status

Install a drive support package

Before you install a new drive, download and install the drive support package. The drive support package updates drive
configuration information on the node, and contains the latest firmware versions for Isilon qualified drives.
1. Go to the Dell EMC Support page that lists all the available versions of the drive support package.
2. Click the latest version of the drive support package and download the file.
NOTE: If you are unable to download the package, contact Dell EMC Support for assistance.

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3. Open a secure shell (SSH) connection to any node in the cluster and log in.
4. Copy the downloaded file to the /ifs/data/Isilon_Support directory through SCP, FTP, SMB, NFS, or any other
supported data-access protocols.
5. Unpack the drive support package by running the following command:
tar -zxvf Drive_Support_<version>.tgz
6. Install the package by running the following command:
isi_dsp_install Drive_Support_<version>.tar
NOTE: You must run the isi_dsp_install command to install the drive support package. Do not use the isi pkg
command.

Remove drive support package installation file

Remove the installation file to ensure there is no chance of installing the incorrect drive support package in the future.
1. Change to the directory where the installation file resides.
cd /ifs/data/Isilon_Support/dsp
2. Remove the installation file.
rm Drive_Support_<version>.tar

Smartfail the drive

Before removing a drive from a node, ensure that the drive has been smartfailed.
NOTE: A drive smartfail can take hours or days, depending on drive size, amount of data on the drive, and overall cluster
utilization.
1. Open a secure shell (SSH) connection to the node that contains the drive you want to remove. Type the command:
ssh <cluster-name>-<node-number>

2. Confirm the node number and bay number of the drive that you want to remove. Type the following command:
isi devices drive list
NOTE: Determine the node number and bay number of the drive to be removed. If the drive has already been
smartfailed automatically, skip the next step. A smartfailed drive displays a status of REPLACE or, if the node was
restarted after the smartfail, a status of EMPTY. A smartfailed SED drive might display a status of ERASE. This status
also indicates that the drive is ready to be replaced.

3. If the drive you intend to replace was not already smartfailed, then using the node number and bay number of the drive,
smartfail the drive by typing the following command:
isi devices drive smartfail <bay-number>--node-lnn<node-number>
If the drive does not respond to the smartfail command, do not remove it from the node. Contact Dell Technologies
Technical Support.

4. Confirm that the drive was smartfailed by repeating step 2.

CAUTION: Do not replace the drive until you have confirmed that the smartfail process is complete.

Install the drive replacement

Remove the failed drive and install the replacement drive.
The following drive map indicates the locations of the drives in the drive sleds.

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Access the drives
You can access drives by removing the panel that covers the drive bays.
To access drives at the front of the node, remove the front panel.

There is a release button on each side of the front panel. To remove the panel, press in the panel release buttons while pulling
the panel away from the node.

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 GHE-000072

Remove the failed drive

Drives are secured in the node. You must release the locking handle before removing a drive.
To remove a drive, pull the locking handle on the drive toward you.
The drive will release from the node.

GHE-000081

Install the new drive

You install a drive in a node by inserting it into an empty drive bay.
1. With the locking handle on the drive open, insert the drive into the empty drive bay, sliding the drive along the bay rails until
it stops.
Do not force the drive into the drive bay. Forcing the drive into the drive bay could damage both the drive and the drive bay.

GHE-000082

2. Hold the drive in place and gently push the locking handle down against the end of the drive to seat the drive securely in the
node.
Drives that are not fully seated are not recognized when the node is started, and a red light appears above the drive. To
avoid this problem, run your finger across all the installed drives to ensure that they are all seated evenly.
3. Connect the drive to the node using the node number and bay number where you inserted the drive. OneFS 8.1 or later
automatically adds the drive. If Automatic Replacement Recognition (ARR) has been disabled, add the drive with the
following commands:

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 OneFS 8.0 or later isi devices drive add <bay-number> --node-lnn <node-number>

The add command connects the drive to the node.

If the add command fails, ensure that the drive is formatted by running one of the following commands: isi devices
format<bay-number>--node-lnn<node-number>
The format command prepares the drive for use by the cluster.
If the drive does not respond to either of these commands, do not remove the drive from the node. Contact Isilon Technical
Support.

4. After the new drive is installed, replace the front panel on the node by aligning the panel with the front of the node. Press
the panel until it clicks onto the node.

Gather logs
After you complete maintenance on a cluster, gather cluster logs.
You must collect cluster logs after all maintenance. Cluster logs provide snapshots of the cluster that you can review to make
sure that maintenance is successful.
# isi diagnostics gather is a utility that collects configuration and log information from a cluster and automatically
uploads it to Dell for processing. This command runs in the background so that interruption of the user session doesn't cause
problems for the gather process.
If your environment has a firewall in place that blocks the uploading of the log information, contact the Support Engineer
assisting on the case for a temporary FTP link to which to upload the logs.
1. Ensure your power supply is providing power by running the following command:
# isi diagnostics gather start
2. Check the status of the gather by running the following command:
# isi diagnostics gather status
3. Check that there are no warnings related to node being powered down:
# isi status.

Returning a failed part

Return the failed part to Dell Technologies Technical Support.
1. Contact Dell Technologies Technical Support to notify them that you are returning a failed part.
2. Package the failed part in the packaging materials provided with the replacement part.
3. Attach the return label that was included with the replacement part.
4. For the RMA number, write the support case number provided by Dell Technologies Technical Support.
5. Ship the failed part to the address specified on the return label.

Update the Install Base

After all work is complete, engage the Global Asset Management Team to update the Install Base to notify Dell of product
installation, hardware upgrades, remote connection updates, or Install at Location changes for select products.
NOTE: To access the submission forms, you must be logged in as an authorized user: Partner or Employee. Employees are
noted by a black checkmark next to their name.
1. Browse to the Administrative Support page.
2. Select the More Support & Solutions option.
3. From the Tell us more drop-down menu, select the Install Base/Asset Management option.
If you don't see this option, you are not signed in.
4. To initiate a Service Request, select the identifier type from the drop-down menu and provide the appropriate identifier and
click Submit.

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 If the PSNT or DST is not valid, please use the Site ID or Dell Customer Number.
5. To submit the form, click Submit.
Upon submission, the Create Service Request option displays.
6. Click Create Service Request.
7. Follow the prompts in the form.
The form is dynamic. When the customer information and asset details are complete, you can select an issue type.

Where to get help

The Dell Technologies Support site contains important information about products and services including drivers, installation
packages, product documentation, knowledge base articles, and advisories.
A valid support contract and account might be required to access all the available information about a specific Dell Technologies
product or service.

Additional options for getting help

This section contains resources for getting answers to questions about PowerScale products.

● https://www.dell.com/support/incidents-online/contactus/product/isilon-onefs
Telephone support ● United States: 1-800-SVC-4EMC (1-800-782-4362)
● Canada: 1-800-543-4782
● Worldwide: 1-312-725-5401
● Local phone numbers for a specific country or region are available at https://
www.dell.com/support/incidents-online/contactus/product/isilon-onefs.
PowerScale OneFS Documentation ● https://www.dell.com/support/kbdoc/000152189/powerscale-onefs-info-hubs
Info Hubs
Dell Community Board for self-help ● https://www.dell.com/community

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Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

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