jc400 Manual
jc400 Manual
jc400 Manual
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Contents
Chapter 1 Introduction ...................................................................................................................... 4
1.1 Description .................................................................................................................... 4
1.2 Main Features ................................................................................................................ 4
Chapter 2 Hardware .......................................................................................................................... 5
2.1 Appearance.................................................................................................................... 5
2.1.1 Subcameras ....................................................................................................... 5
2.1.2 LEDs ................................................................................................................. 6
2.2 Interfaces ....................................................................................................................... 7
2.3 Installation ..................................................................................................................... 7
2.3.1 Relay ................................................................................................................. 7
Chapter 3 Configuration Details ....................................................................................................... 9
3.1 Tracksolid Login and Logout ........................................................................................ 9
3.1.1 Login ................................................................................................................. 9
3.1.2 Logout ............................................................................................................. 10
3.2 Account Overview ...................................................................................................... 10
3.2.1 Recharge Card ................................................................................................. 10
3.2.2 Mi Coin ........................................................................................................... 11
3.3 Device Management.................................................................................................... 12
3.3.1 Importing Devices ........................................................................................... 12
3.3.2 Searching for Devices ..................................................................................... 14
3.3.3 Viewing and Editing Devices .......................................................................... 15
3.3.4 Transferring Devices Out ................................................................................ 17
3.3.5 Exporting Devices ........................................................................................... 18
3.3.6 Sending Commands/Setting Work Mode ........................................................ 19
3.3.7 Enablement/Disablement ................................................................................ 22
3.4 Account Management ................................................................................................. 23
3.4.1 Adding Customers ........................................................................................... 23
3.4.2 Transferring Accounts ..................................................................................... 24
3.5 Monitor ....................................................................................................................... 25
3.5.1 Device List ...................................................................................................... 26
3.5.2 Maps ................................................................................................................ 30
3.5.3 Trip Playback .................................................................................................. 35
3.5.4 Tracking and Positioning................................................................................. 39
3.5.5 Trips ................................................................................................................ 39
3.6 Geo Fence ................................................................................................................... 41
3.6.1 Geo Fence ....................................................................................................... 42
3.7 Video ........................................................................................................................... 46
3.7.1 Event Video ..................................................................................................... 47
3.7.2 Live Video ....................................................................................................... 49
3.7.3 Remote Video .................................................................................................. 49
3.7.4 History Video .................................................................................................. 50
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3.7.5 Settings ............................................................................................................ 51
Chapter 4 APP Installation .............................................................................................................. 52
4.1 Instruction ................................................................................................................... 52
4.1.1 Downloading Tracksolid App.......................................................................... 52
4.1.2 Calibration Tool for JC400D ........................................................................... 52
4.1.3 Registration and Login .................................................................................... 52
4.2 Operations ................................................................................................................... 53
4.2.1 Geo Fence ....................................................................................................... 53
4.2.2 DMS ................................................................................................................ 56
4.2.3 Driving Behavior ............................................................................................. 58
4.2.4 Collision Alert ................................................................................................. 59
4.2.5 Speed Alert ...................................................................................................... 61
4.2.6 Live Video ....................................................................................................... 63
4.2.7 Remote Picture Taking .................................................................................... 64
4.2.8 Remote Video Recording ................................................................................ 65
4.2.9 SOS Call.......................................................................................................... 66
4.2.10 Tracking .......................................................................................................... 69
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Chapter 1 Introduction
1.1 Description
JC400 series AIVision cams use 4G network for communication. For these dual-channel digital
video recorders (DVRs), except to be able to record simultaneously, the two cameras can also
record locally and live stream remotely at the same time. The front-facing HD camera is used for
real-time recording; while the cabin-view camera with IR LED for monitoring at night time.
Combined with DMS, driving behavior analysis, multiple alert options, and much more, they can
assist the management in monitoring the vehicle condition and the driver's behavior at any time.
This is very useful to coach driver's behavior, improve management efficiency, and lower
operation cost, making JC400 series an ideal option for remotely managing ridesharing, rental,
public, government, and enterprise fleets.
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Chapter 2 Hardware
2.1 Appearance
2.1.1 Subcameras
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Product Model JC400D DMS Version
Remote AHD
Camera camera/1280x720/15FPS/F2.0/Monochrome
all day
Refer to the specifications and features of the product model you purchased. If you have any
questions, please contact your supplier.
2.1.2 LEDs
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2.2 Interfaces
2.3 Installation
This chapter illustrates the following content: attach SIM and TF cards and install the main unit
and the subcameras (remote AHD camera and DMS camera). For details about installation
procedure, see JC400 Series AIVision Cam User Manual.
2.3.1 Relay
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Chapter 3 Configuration Details
3.1.1 Login
Note: The account and password for Tracksolid (the platform) is provided by the supplier or
operator.
A test account that contains 15 languages is offered to showcase all features on Tracksolid.
You can scan the QR code or click App Store or Google play to download Tracksolid to your
mobile.
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3.1.2 Logout
Go to Settings and click Logout on the upper right corner of the interface.
The Dashboard (as follows) presents the overall information of the entire platform and offers
some shortcuts for quick access.
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3.2.2 Mi Coin
Specify Operation Time and IMEI and click Search. On this tab, you can import the renewal file
for multiple devices or renew a specific device.
Transfer of Mi Coins
This tab enables you to transfer Mi Coins in one account to another.
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3.3 Device Management
As the above figure shows, the Device interface offers the following features:
Import devices: This enables you to import devices into the platform by license code or
recharge card, after which you can start to use the platform to track your devices.
Search for devices: This enables you to search for devices by different criteria. The
Expiration tab on the left enables you to search for expired or expiring devices.
View/edit device: These enable you to view and edit tracking devices, such as basic
information, alert settings, and more. Tracksolid enables you to update device information by
Excel files.
Move device: The platform enables you to move devices in batch to a subaccount.
Export device: This enables you to export information about selected devices or devices that
meet your filtering criteria as an Excel file.
Send command/set work mode: These enable you to synchronize commands or work modes
to devices.
Enable/disable devices: These enable you to stop or resume the operation of devices.
Recharge devices: This enables you to renew devices by license or recharge card.
DVRs must be imported before you can control them via Tracksolid. The platform enables you to
import devices by Mi Coin, by recharge card, or by license.
1. By Mi Coin
Click Import Device and By Mi Coins and select a product model and service type to view the
unit price. JC400 is used as an example in this case. Then select the account to import and the
application scenario, enter IMEIs of the devices to import, and click OK.
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2. By recharge card
Click by Card, select the card type, product model, and application scenario, enter IMEIs of
devices to import, and then click OK.
3. By license code
Click by License, download the template, select the application scenario and product model,
import the filled-out template file, and click OK.
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The following figure is a fragment of the template file:
Note:
If the AMS validation error prompts, you are advised to re-confirm the validity of the IMEIs with
your supplier or a customer service engineer to make sure that these IMEIs have already existed in
the AMS.
You can search for devices via the common mode or advanced mode. An additional way to search
for expiring or expired devices is via the Expiration tab.
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Note: You can search for a device by entering the last 5-digit of its IMEI only.
All devices are listed in the datasheet on Tracksolid by default. The All tab on the left displays the
complete inventory and you can view device details by IMEI.
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Drag your cursor to Actions following a device, then you can edit its details, sell or move it to
another, playback its trips, configure commands, view alert details, etc.
Edit
Click Edit and the following dialog appears, where four tabs are available for you to set or modify
relevant information. See the Tracksolid operation guide for details.
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3.3.4 Transferring Devices Out
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3.3.5 Exporting Devices
Tracksolid allows users to export information of up to 5000 devices (IMEIs) as an Excel file.
Select devices of your requirement and click Export or click Export All. Then an Excel file
containing relevant information is downloaded to the local.
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Note: If you hope to export the device information of subaccounts, select Sub-account devices
before clicking Export All, as the following figure shows.
The system allows users to send commands and set the work mode online. A command will be
executed immediately if the device receiving the command is online; otherwise, the command will
be executed later after the device goes online.
To set the work mode is to change how often does a device upload GPS packets.
Send Command
Commands include predefined commands and user-defined command.
Predefined Commands
Tracksolid enables users to configure various commands. Users can send a command to a device
to perform a relevant action. The following figure shows the SOS command type as an example.
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Note:
If a device does not support a command, then the command will be ignored.
User-defined Commands
Users can deliver a command in correct format to the device, as the following figure shows.
a. In All Devices list, click More following a device and then click Command to set
commands in the Device Command dialog.
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b. Monitor
See 3.5 for details.
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Batch Mode dialog. There are three modes available: Timing Mode, Week Mode, and Normal
Mode, as shown in the following figure. You can set the frequency according to your actual
requirements. See the Tracksolid operation guide for details.
3.3.7 Enablement/Disablement
In some cases, a user may hope to disable some devices under a subaccount. Disabled devices
cannot perform actions unless the parent account re-enables these devices.
Disablement
Select the devices you hope to disable and click Disable and then Yes in the Message dialog.
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Enablement
Select disabled devices you hope to re-enable and click Enable and then Yes in the Message
dialog.
Online account registration is not available on Tracksolid. All new accounts must be created by an
upper-level operator or dealer.
Go to Account interface and click New Account. Select a parent account, specify other
information in the dialog, and click Save to complete. See the Tracksolid operation guide for
details.
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3.4.2 Transferring Accounts
Select one or multiple accounts you hope to transfer to another account and click Move or .
Then in the Move Account dialog, select the another account and click Save to complete.
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3.5 Monitor
The Monitor interface enables users to better locate and monitor their devices.
As the following figures show, Tracksolid offers multiple fast location methods that can be viewed
on the left account tree or you can search by entering the IMEI of a device in the search field and
enables users to add their devices to a group by clicking Follow.
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3.5.1 Device List
Tracksolid enables users to view devices and display them on the map. You can playback trips,
locate, and perform other actions on every device. The color of the device icon in the list indicates
the status of the device.
Querying IMEI
Enter the IMEI or the last 6-digit of the IMEI of a device and click Search ( ), then the matching
result appears, as the following figure shows.
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Device sorting
You can find devices by categories, as the following figure shows.
Creating/changing group
To create a new group, click New Group, specify a name, and click Add to complete; To add
devices to a new group, the group name will appear in the Device interface. To move a device to
another group, click following the device to access actions, move the cursor on Move group,
and select a group.
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Editing/deleting a group
As the following figure shows, you can click or to edit the group name or delete the
group.
Note: The Default Group can neither be edited nor deleted.
Following/unfollowing a device
To flag important devices that require extra attention, click and then Follow, in which case a
heart symbol appears under the device name. To unfollow the device, click and then Unfollow,
as the following figures show.
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Device Command
To deliver commands to the device, click and Device Command, see 3.3.6 for reference. See
the Tracksolid operation guide for command setting details.
Device Information
To view device information, click and then Device Detail. In the Device Detail dialog, you
can modify relevant information, see 3.3.3 for details. See the Tracksolid operation guide for
setting details.
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3.5.2 Maps
Select a device and then the following figure appears on the map.
Sharing location
By clicking , you can share your location to another person and specify how long the
sharing will last, as the following figure shows.
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Displaying device name
By selecting Device Name, the device name will appear above the vehicle icon, as the following
figure shows.
The device name will disappear if you deselect Device Name, as the following figure shows.
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Showing geo fence/POI
To search for and show a geo fence/POI on the map, you can go to Geo Fence/POI in the
Monitor interface.
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Refresh interval
Map/satellite
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Distance
To view the distance between two places on the map, you can use the Ruler.
Finding vehicle
Click Find Vehicle and draw a rectangle on the map to see how many vehicles are in the area.
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3.5.3 Trip Playback
To playback trips of a device, click and then Playback. Then specify the start time and end
time (the max. duration is 7 days).
As the following figures show:
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Playback and query
Tracksolid allows users to query trips of the past half year and playback the history trips of 7 days.
Select the location type and specify both the start time and the end time prior to playback.
The location types include GPS, LBS, and WiFi.
If you want to playback trips of another device, you can click Search IMEI, enter the IMEI of
Viewing trips
Trips are represented in line or point on the map.
The Track Detail includes time, coordinate, speed, direction, locating type, validity, number of
satellites, and position.
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Exporting track details in Excel or KML
Click Export Excel or Export Kml or Export to export relevant track information, as the
following figures show:
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Showing crossed geo fences/POI
Click Show crossed Geo-fence/POI on the map, as the following figure shows.
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3.5.4 Tracking and Positioning
In the Tracking interface, you can view the following information: IMEI, ACC, speed, coordinate,
and address on the left and the live track will appear on the map. The track updates every 10s by
default.
3.5.5 Trips
Many trips will be generated for any DVR during a period. Tracksolid allows users to view trips of
30 days and to playback trips of 7 days. You can click Playback in the interface to playback a trip,
as the following figure shows.
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3.6 Geo Fence
Geo fence is a major feature of Tracksolid, which enables users to draw an area on the map to
create a geo fence. A geo fence can be assigned to multiple devices, wherein if a device enters or
leaves the geo fence, an alert message will be sent to Tracksolid web or app.
POI differentiates itself from geo fence in that it will not generate alerts. POI is to flag an
area with a special name.
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3.6.1 Geo Fence
After the drawing is complete, the following dialog appears. You can specify a name and the
description for the geo fence and then click Save or Save & Assign Device.
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Geo fence alert practices
Entered fence
Left fence
Left for too long
Stayed for too long
Editing a geo fence To edit a geo fence, click following it and then click Edit, as the
following figure shows:
In the Edit fence dialog, you can modify the name, the description, and the radius of the fence.
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Assigning devices
To assign devices to a geo fence, you can click and then Assign Device or click Save &
Assign Device in the Create Geo Fence dialog.
In the Assign Devices dialog, you can also set alert trigger details as well as emails to receive
relevant alert messages.
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Deleting a geo fence
To delete a geo fence, click following it and then Delete and then click OK in the Message
dialog, as the following figures show.
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3.7 Video
This chapter describes the video recording feature. The Video interface consists of four parts:
Event Video, Live, History Video, and Settings, as the following figure shows.
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3.7.1 Event Video
As the following figure shows, to query event videos of a device, enter the IMEI, name, and
model of the device, specify the date (which can be set to all date, 7 days, or 30 days), read status,
event type, and subaccount device, then click Search. You can also perform the following actions
in this interface: reset, play, and download.
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The playback window offers the following function buttons:
Play/Pause: Click or at the lower right corner to pause or play the footage.
Zoom: Click on the upper right corner to view the footage in full screen and press Esc to exit
Video download: Click on the lower left corner to download the footage.
Location: Click on the lower left corner, then the map interface appears. You can view the
Event details
At the bottom of the playback window, the event details are displayed, which include event type,
time, driver, IMEI, device model, following status, geo fence, and more.
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3.7.2 Live Video
Click the Live tab and then under a device in the device list. Then select a camera (front or
in-vehicle) and click Get in the pop-up to send a capture command. If the command is sent
successfully, then a picture will be taken.
Click the Live tab and then under a device in the device list. Then in the pop-up, click Short
Video, select a camera (front or in-vehicle), specify the video length, and click Get to send a
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capture command.
Note: Tracksolid allows up to 9 devices to stream videos simultaneously.
Click the History Video tab and the search entry appears.
IMEI: In the device list, enter the IMEI of the desired device.
Date: It is today by default. You can also select another date.
Last Day: Click this button to check the video of the previous day of the selected date.
Next Day: Click this button to check the video of the following day of the selected date.
Timeline: This enables users to drag the timeline to a desired date to view relevant video during
that period.
Video playback
Enter the IMEI of a desired device and specify a date. Then drag the timeline to select a start time
to playback the relevant video.
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3.7.5 Settings
DMS Setting
If you hope to upload driver-related event videos to Tracksolid, you can click the Settings tab,
select ON, and click Save. In contrary, you can select OFF and click Save to disable the upload,
as the following figure shows:
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Chapter 4 APP Installation
4.1 Instruction
Scan the following QR code with your mobile to download and install the Tracksolid app.
Scan the following QR code with your mobile to download and install the calibration tool for
JC400D.
Enterprise version
Contact your supplier for the login name and password.
Individual version
a. Tap Sign Up and enter the email you use frequently;
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4.2 Operations
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6. Complete the Alerts Setting if you hope to upload left or/and entered alert messages to the
platform and tap Save to complete the creation.
Note: The radius of the geo fence ranges from 200m to 5000m.
Go to List and tap under a desired device to access More Actions. Then to Settings > Alert
Settings to enable Enter geo-fence alert, Exit geo-fence alert, and Upload Video-Geo Fence.
Back to Settings, tap Geo-fence Video to set the video length and the camera(s) to capture videos
upon a geo-fence event and then tap Save to complete.
As the following figures show:
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Checking alerts
An alert message will be sent to the platform upon a enter or exit event once the corresponding
feature is enabled in Alert Settings.
Go to List and tap under a desired device to access More Actions. Tap Alerts to view
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4.2.2 DMS
Manual calibration
The DMS feature is used to monitor the driver's behavior. The prerequisite is that the device is
facing the driver's head for calibration.
Go to List and tap under a JC400D to access More Actions. Then go to Command > DMS
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Enabling the feature
Settings > DMS, where you can enable related features. If any such event is triggered, the
device will report to the platform by preset rules.
Checking alerts
Go to List, tap under a JC400D to access More Actions, and then tap Alerts. If any DMS
alert is triggered, the alert will appear in the alerts list. You can tap on a DMS alert to view its
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4.2.3 Driving Behavior
Dangerous driving behavior includes harsh acceleration, harsh braking, and sharp cornering.
Setting parameters
Go to List, tap under a device to access More Actions, and then tap Command to enable
driving behavior detection features and set their sensitivity levels. The sensitivity level indicates
how easy an alert will be triggered when the GPS speed reaches a specific value. See the
following figures for setting details:
Go to List, tap under a device to access More Actions, and then go to Settings > Alert
Settings to enable the driving behavior feature, as the following figure shows.
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Checking alerts
If the above set conditions are met and an event is triggered, an alert message will be uploaded to
the platform.
Go to List, tap under a DVR to access More Actions, and then tap Alerts. If a driving
behavior alert has been triggered, it will appear in the alerts list. You can tap on the alert to view
Setting parameters
The collision level is the sensitivity, which can be set to low, medium, or high. When the gravity
acceleration reaches a preset threshold, a collision event will be triggered.
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Go to List, tap under a device to access More Actions, and then go to Settings > Crash.
Drag the slider to set the sensitivity. By default, the collision alert is on and the sensitivity is M.
Go to List, tap under a device to access More Actions, and then go to Settings > Alert
Settings to enable the driving behavior feature and the upload video-crash feature.
Checking alerts
If the above set conditions are met and an event is triggered, an alert message will be uploaded to
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the platform.
Go to List, tap under a device to access More Actions, and then tap Alerts. If any collision
alert is triggered, the alert will appear in the alerts list. You can tap on a collision alert to view its
If the device detects the GPS speed exceeds a preset threshold, it will send a speed alert to the
platform.
Setting parameters
Go to List, tap under a device to access More Actions, and then go to Settings > Overspeed
Alert to set the duration, the alert threshold, and the way to upload the alert message. The default
values 20s and 80km/h mean that the device will trigger a speed alert if the vehicle runs at 80km/h
for 20s. The device can remind the operator via platform or both platform and SMS.
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Setting the feature
Go to List, tap under a device to access More Actions, and then go to Settings > Alert
Checking alerts
If the above set conditions are met when the vehicle is moving and an event is triggered, an alert
message will be uploaded to the platform.
Go to List, tap under a device to access More Actions, and then tap Alerts. If any speed alert
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4.2.6 Live Video
Go to List, tap under a device to access More Action, tap Camera to access the media center,
and then tap on Live for live streaming. Alternatively, you can tap on the device, unfold the
collapsed menu at the bottom, and tap Camera to access the media center for live streaming.
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Video playback
Go to List, tap under a device to access More Action, and tap Camera to access the media
center. Alternatively, you can tap on the device, unfold the collapsed menu at the bottom, and tap
Camera to access the media center. Then tap on Live to access the Live Video interface and tap
Go to List, tap under a device to access More Action, and tap Camera to access the media
center. Alternatively, you can tap on the device, unfold the collapsed menu at the bottom, and tap
Camera to access the media center. Then tap on to select a camera that you hope to use to
capture a picture and tap OK.
The picture taken will appear in the photo list of the media center.
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4.2.8 Remote Video Recording
Go to List, tap under a device to access More Action, and tap Camera to access the media
center. Alternatively, you can tap on the device, unfold the collapsed menu at the bottom, and tap
Camera to access the media center. Then tap on to select a camera that you hope to use to
capture a video and tap OK.
You can set the length of the video to capture to 3s to 10s.
The video captured will appear in the video list of the media center.
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4.2.9 SOS Call
Setting parameters
This feature works correctly on the ground that the SIM card attached has call or SMS services
enabled and the device has configured with at least one SOS number.
Go to List and tap under a device to access More Actions. Then go to Command > SOS
number, where you can set related parameters. You can set 3 numbers at most for this feature.
If OK is returned after the command is sent, the setting is a success.
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Enabling the feature
Go to List and tap under a device to access More Actions. Then go to Settings > SOS to set
the video length for SOS event videos and which camera will take them.
Go to List, tap under a device to access More Actions, and then go to Settings > Alert
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Settings to enable the SOS and related video upload feature, as the following figure shows.
Checking alerts
If the above set conditions are met and an event is triggered, an alert message will be uploaded to
the platform.
Go to List, tap under a device to access More Actions, and then tap Alerts. If any SOS alert
is triggered, the alert will appear in the alerts list. You can tap on an SOS alert to view its details
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4.2.10 Tracking
Real-time tracking
Real-time tracking and visualization are two core features of dash cams.
Go to List, tap under a device to access More Actions, and then tap Tracking to view the
Trip playback
The playback feature is very helpful if your vehicle is out in the field and you hope to know its trip
during a specific time.
Go to List, tap under a device to access More Actions, and then tap Playback. Set the start
time, the end time, and the desired device, then the trip will appear.
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