LUMI

USER GUIDE

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CONTENT
01 05
INTRODUCTION POLICY COVERAGE
Introduction to the Lumi app What is covered by your insurance

TOPICS CLAIMS SUBMISSION

02 06
REGISTERING
How to manage your claims
How to register on the app

03 07
LOGGING IN DIGITAL SERVICES
How to log in Managing your health

04 08
THE HOME SCREEN CONTACT US
Menu, profile, e-card Send a message or chat with us

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 INTRODUCING THE LUMI APP
Download the app from your App Store or scan the QR code below and get access to the services listed below.

View Policy Benefits

and issue Certificate

Get virtual Check your

assistance symptoms

Submit and Have a video

track your consultation
medical claims with a doctor

Search for a healthcare

provider and book an
appointment
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 REGISTERING ON THE APP
To register as a new user, simply follow the below steps.

Step 03
Enter the code
sent to your email
Step 01
Fill in the required
details
Step 04
Step 02 Click Verify
Tick the Terms &
Conditions box

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 LOGGING INTO THE APP
Log in to the Lumi app to access all your health insurance benefits. Nextcare is GDPR compliant.
We will not share your details with any third party.

Step 03
Enter your email
Step 01
Log in by entering
your email and Step 04
password Click “Send Reset Link”

Step 02
Forgot your
password? Click on
“Forgot Password”
and follow the
instructions to reset it

*Password should
© Copyright be 8 characters long with at least 1 number, 1 symbol (!@#_$+%-) and 1 Capital letter
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 THE HOMESCREEN
Once you sign in, you will land on the home screen, where you can access different
functionalities and also view your digital insurance card.

Click to view personal

Menu information and change
account settings
• Notifications
• My Documents
• Change language
• Legal information
• Log out

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 POLICY COVERAGE
You can access your insurer’s details, select beneficiary and know your covered policy benefits.
For family members above 18, you will need to request access to their account.

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 CLAIMS SUBMISSION
Now you can submit and track your claims digitally. Make sure to take a photo of the claim form once
signed and stamped by the doctor and clinic, photo of your medical results and the itemized medical
invoice from the clinic. Get your claims reimbursed faster through the app.

• Access your draft claims

Search and
filter claims • Select reimbursement
history payment method

• Receive claim submission

confirmation

Submit, view
and track
medical claims

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 PROVIDER NETWORK
Now you can search for a provider by type (hospital, clinic, pharmacy, laboratory) by country and by using
advanced filters. You can also call, visit website, send email, and get direction to any selected provider.

Use advanced
filters

Visit website, call,

send email, and get
direction to any
selected provider
Search for a
provider

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07
DIGITAL
SERVICES
Healthcare at your fingertips

Symptom Checker See A Doctor Medical

Facilities &
Appointments

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 SYMPTOM
CHECKER
Our symptom checker developed with an active
involvement of professional medics offers you a free and
convenient way to analyze your symptoms. In just a few
steps, this tool that is powered by artificial intelligence
takes you through a series of questions, analyze your
symptoms and provides you with information about
possible conditions and recommended next steps.

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 SYMPTOM CHECKER
Click on the Symptom Checker button on the home screen and follow the instructions. Simply answer a series of questions
as accurately as possible and find out what could be causing your symptoms.

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 TELEHEALTH

With our co-pay free teleconsultation service

you can get medical advice through highly-
qualified doctors via phone or video.

This co-pay free teleconsultation service allows

to quickly and conveniently examine symptoms,
provide diagnoses, treatment recommendations
and advice on required medications.

All you have to do is schedule a call at your

convenient time, and the doctor will call you back
on the Lumi app via video call to address all your
medical concerns.

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 TELEHEALTH
Having a video call with a doctor is easy: Click “Telehealth” on the app home screen, select the beneficiary then follow the
instructions. Enter your information and arrange a consultation.

Watch our tutorial videos

1. How to see a doctor

2. How to book a video
consultation with a doctor
3. How to get your ePrescription
4. How to get an eReferral to see
a specialist
5. How to get your Sick Leave
certificate

*Terms andNextcare
© Copyright conditions apply 14
 MEDICAL FACILITIES
& APPOINTMENTS
Lumi app enables you to search for medical facilities that are
covered in your insurance plan. Browse through hospitals, clinics,
pharmacies and laboratories easily.

Doctors also provide their availability so you can book

appointments on the spot directly and eliminate the hassle of
calling the clinic. Booking an appointment has never been easier.
Instant confirmation when you select your slot.

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 MEDICAL FACILITIES & APPOINTMENTS
When you click on “Medical Facilities & Appointments” on the home screen, you will be able to search for doctors by
specialty and also access their schedule. This allows you to book directly with the doctor of your choice.

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 MEDICATION
DELIVERY
Medication delivery is a convenient service for insured
members, allowing them to order medicine online from
the comfort of their own home. Members with chronic
conditions can refill their prescriptions without the need
to go to the doctor every month.

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 MEDICATION DELIVERY
You can get their prescription delivered to them by clicking on “Medication Delivery” from the home screen and follow along
the chat with the Virtual Assistant.

Click on “Medication Chat with our virtual

Delivery” from the assistant
Home screen

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 CONTACT US
You can communicate with us easily by clicking on “Send Inquiry” found on the home screen.

Click on “Need Help” Chat with our virtual

assistant

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THANK YOU

CONTACT US: