Assigment TQM Version 4 Parapharased
Assigment TQM Version 4 Parapharased
Assigment TQM Version 4 Parapharased
Introduction
Toyota Motor Corporation is a Japanese car manufacturer that produces and sells motor vehicles
all over the globe. Its original brand, Toyota is one of the most popular car brands all over the
globe, in line with Volkswagen, Ford, Honda, Nissan, Hyundai, and Kia. Toyota is a multinational
corporation headquartered in Japan that designs, manufactures, and sells vehicles, automotive
parts, and luxury vehicles. The company was founded in 1937 by Kiichiro Toyoda and has grown
to become one of the largest and most successful automotive companies in the world. Toyota's
product line includes cars, trucks, SUVs, and hybrid and electric vehicles, as well as luxury
vehicles under the Lexus brand. The company has a strong reputation for quality, reliability, and
durability, and is known for its commitment to innovation and sustainable practices. In 2016,
Toyota was the largest car manufacturer in the world by sales volume. Besides Toyota, the
company also produces cards under the brand names of Hino, Lexus, and Ranz, which cater to
various customer segments. The vehicles produced by Toyota are famous for their high quality
and durability, which allows the company to make consistently high profits. This is mainly due to
the use of TQM practices, which were implemented by the company back in the 20th century. The
use of TQM has also allowed Toyota to design and establish the Toyota production system, which
has been used by many other companies in the manufacturing sector due to its
benefits (StudyCorgi, 2022).
Total Quality Management (TQM) is a management philosophy and approach that seeks to
continuously improve the quality of products, services, and processes. In the case of Toyota,
the company has long been known for its commitment to TQM and has implemented various
quality control and improvement systems throughout its production process. However, in
recent years, Toyota has faced a number of quality control issues, such as the recall of
millions of vehicles due to problems with accelerator pedals and braking systems. These
issues have led to significant financial losses and damage to the company's reputation.
Toyota that originated and perfected the philosophy of TQM, the Executives and Quality
Managers meet some intertwined problems during TQM implementation. The flaw in the
new product development is increasingly becoming complicated for the managers to break
and accelerate, thus reliability problem. Besides, secretive culture and dysfunctional
organizational structure cause barrier in communication between the top management thus, in
turn, augmenting public outrage (IvyPanda, 2022).
One key aspect of TPS is the use of statistical process control (SPC) to monitor and improve
production processes. SPC involves using statistical methods to monitor and control process
variables, such as product dimensions, to ensure that they remain within specified limits.
Another important aspect of TPS is the use of quality control circles (QCCs), small groups of
workers who meet regularly to identify and solve problems related to quality.
Toyota also uses the Kaizen methodology, which emphasizes the involvement of all
employees in continuous improvement efforts. This approach focuses on making small,
incremental improvements on a regular basis, rather than waiting for major changes to be
implemented.
Finally, Toyota has a strong commitment to lean manufacturing, which emphasizes the
elimination of waste and the efficient use of resources to improve quality and reduce costs.
This is achieved through the implementation of a set of tools and techniques such as Value
Stream Mapping, Kanban, and 5S.
The competitive nature of business has always driven stakeholders to work tirelessly every
day to enhance the standards and procedures used to produce their goods or services. Client
satisfaction must be a top priority for businesses since it encourages customer loyalty, which
raises sales. The implementation of the complete quality management technique in their
production process is the organization's most frequent plan. The TQM approach focuses on
the customer, employee, process, and the seamless fusion of the aforementioned components.
Total quality management is a method of management that emphasizes the satisfaction of a
company's customers in order to focus on the long-term greatness of a business..
Toyota Motor Corporation has long been the largest automaker in the world, and its success
may be attributed to its pursuit of business excellence. By utilizing just-in-time
manufacturing procedures and concentrating on producing the highest-quality goods at a
cheaper cost and with a short lead time, TM Cavoids reduces waste in its line production
(Sorin-George & Shinji, 2017). However, the company's application of the TQM approach is
credited with its business excellence. Here are a few examples of the company's notable
TQM implementations and how they helped to achieve business excellence.
Focusing on customers
By putting the needs of the client first, Toyota Motor Corporation has been able to reach its
current levels of commercial excellence. The business thinks that the degree of client
satisfaction with its products determines how well it does. As a result, the business operates
customer feedback centres all around the world to find out what the demands of the
customers are. As a result, the business has been able to create products that cater to clients'
demands, which increases client loyalty; an illustration would be some of its cars for persons
with impairments.
Strong Leadership
The company's executives have helped to ensure that the production processes are designed
to meet the needs of all stakeholders, including the community, and have contributed to the
business excellence of the company. More importantly, a solid leadership foundation makes a
big contribution to putting Total Quality Management's guiding principles into practise. By
concentrating on creating high-quality items that also increase income, the executives'
preoccupation with being the best has also contributed to the organization's excellence
(Kumar et al., 2016). It contributes to its market share expansion.
Improving Continuously
The pursuit of business excellence has been the primary goal of Toyota Motor Corporation
through the application of the TQM principles. Because of this, the company's strategy has
always been to fix any production-line bottlenecks in order to increase production efficiency.
The company aims for quality in both the visible and unseen components of its production
system. As a result, the staff members are continually eager to learn and grow, even in the
slightest ways.
Workers focus
Worker focus strategies at Toyota Motor Corporation (TMC) suggest a connection between
business excellence and whole management quality. The automated and human production
systems at the company are both upgraded as a result of the workplace upheaval. The
business values the role those human workers played in the development of the
manufacturing system. As a result, there is a family-like atmosphere among the staff as well
as between the staff and management.
Constant Learning
The culture of lifelong learning that has existed at Toyota Motor Corporation from the pre-
war era is another practise that has been noted. The business has always been in the lead
when it comes to finding the best techniques and incorporating them into the company's
production processes. Executives from the company have also been constantly moving to spy
on rivals and pick their brains. That is clear from some of the well-known visits conducted by
TMC executives to manufacturers in Europe and the United States as part of a benchmarking
mission.
One of the main benefits of whole quality management is that it focuses all production-
related activities, including decision-making. The business uses a decision-making process
that is fact-based in order to generate goods that satisfy customers (Sorin-George & Shinji,
2017). The problem's underlying cause was discovered during the problem identification
procedure. Following that, the responsible parties take informed decisions to solve the issue.
This guarantees that the outcome will lead to the manufacture of the highest quality items to
satisfy consumers' wants and requests.
There are several elements in the case study of Toyota Motor Company that are compatible
with the material from the reading when you look closely at how it uses total quality
management to achieve business excellence. Customer satisfaction is heavily emphasized in
the text's definition of Total Quality Management (TQM) as the primary factor in its long-
term success. Toyota Motor Corporation's emphasis on customer satisfaction is one of the
well-known trends that can be found in the case study and is comparable to the text. Its Total
Quality Management strategies are almost all focused on achieving business excellence by
ensuring the manufacturing of high-quality products that satisfy consumers. That underlines
how crucial client happiness is to the success of any company.
In a same vein, quality control is necessary at the sales, service, market research, and product
management stages in order to increase satisfaction. Toyota does this by regularly surveying its
customers on their satisfaction, inviting them to contribute ideas and proposals for quality
improvement, and offering maintenance services after the sale (Amasaka 2014). Utilizing
customer complaints to find and fix issues is a crucial component of Toyota's quality management
system. Since the 1970s, warranty claim reduction initiatives and the Dynamic Assurance System
(DAS) have served this goal (Toyota Motor Corporation 2012b). Overall, because its principles
are implemented across the entire organization, Toyota serves as an example of best practices in
TQM.
Toyota's method for implementing quality management has four main characteristics. First, the
business employs quality assurance and control techniques that are based on in-depth study and
testing (Toyota Motor Corporation 2012b). Second, by creating quality circles, providing training,
and conducting internal audits, the corporation actively involves its staff in the quality control
process (Toyota Motor Corporation 2012b). Third, Toyota's adoption of TQM tools is consistent
with its customer-focused business philosophy. According to Toyota Motor Corporation (2012b),
there are particular committees, such as the Customer Delight (CD) Quality Improvement
Committee and the Customer Satisfaction (CS) Improvement Committee, that are charged with
continuously enhancing customer centricity. Last but not least, Toyota has a systematic approach
to quality assurance that encompasses all of the organization's facilities, divisions, and
departments. These traits are all compatible with how TQM is defined and how its core
methodology works. As a result, they take care of potential obstacles to TQM implementation
success and enable the business to gain from the system.
10. Conclusion
11. References