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    Page 1 of 5 KMG Parts & Service News Introduction of Some Changes

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    Azis TO
    This document provides information about KMG Parts & Service News bulletins, including: 1. How service bulletin numbers are structured and examples. 2. How failure codes, component codes, and phenomenon codes are structured and used to classify issues. 3. How to use the "Wild Card" function in SMAP to search for component and phenomenon codes.

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    Download as PDF, TXT or read online from Scribd

    Page 1 of 5 KMG Parts & Service News Introduction of Some Changes

    Uploaded by

    Azis TO
    44 views5 pages
    This document provides information about KMG Parts & Service News bulletins, including: 1. How service bulletin numbers are structured and examples. 2. How failure codes, component codes, and phenomenon codes are structured and used to classify issues. 3. How to use the "Wild Card" function in SMAP to search for component and phenomenon codes.

    Original Description:

    Introduce part and service news revise

    Original Title

    AH00502b

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    This document provides information about KMG Parts & Service News bulletins, including: 1. How service bulletin numbers are structured and examples. 2. How failure codes, component codes, and phenomenon codes are structured and used to classify issues. 3. How to use the "Wild Card" function in SMAP to search for component and phenomenon codes.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    44 views5 pages

    Page 1 of 5 KMG Parts & Service News Introduction of Some Changes

    Uploaded by

    Azis TO
    This document provides information about KMG Parts & Service News bulletins, including: 1. How service bulletin numbers are structured and examples. 2. How failure codes, component codes, and phenomenon codes are structured and used to classify issues. 3. How to use the "Wild Card" function in SMAP to search for component and phenomenon codes.

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    of 5

    MAJOR CODE: DY

    NO.: AH00502b
    PARTS & SERVICE NEWS DATE: Februar 16, 2015
    Page 1 of 5
    SUBJECT: KMG Parts & Service News

    PURPOSE: Introduction of some changes

    APPLICATION: PC3000/6; PC4000/6; PC5500/6; PC8000/6

    FAILURE CODE: ZZ00Z9

    DESCRIPTION:

    AH00502b
    Page 2 of 5

    1. Service Bulletin Number : e.g. REF.-N0.: AH 15 802 a

    - 1st letter: A = Parts & Service News


    B = Installation Manual
    - 2nd letter: Manufacturing subsidiary code H = KOHAG* or KMG**
    (both Germany)
    * Komatsu Hanomag AG
    ** Komatsu Mining Germany

    - 2 digit numbers: Last two digits of the year 2015 = 15

    - Next 3 numbers: Serial numbers 101 - 499 numbers of KOHAG


    801 - 999 numbers of KMG

    - Last letter: Revision code (alphabet)

    - Example:

    AH15802b
    2nd Revision
    KMG; Number 2 of the year;
    Year 2015
    KOHAG or KMG (both Germany)
    Parts & Service News

    2. Codes

    KMG used 30 sections for the classification of the Service Bulletins.


    With SMAP we have a very detailed organization of the information.
    This will alleviate the search for information.
    Component *

    (2) Major Code Part *

    0 0 *Not used then put in “0”

    Component Code Phenomen Code

    (3) Failure Code

    AH00502b
    Page 3 of 5

    2.1 FAILURE CODE

    The FAILURE CODE consists of 6 digits. The first four digits show the component that is
    thought to be the cause of the failure, and the last two digits show the phenomenon.

      For all TSI (Technical Service Information) and all


    Warranty claim application you have to state the Failure Code.

    2.2 COMPONENT CODE (4 digits)


    The COMPONENT CODE consists of the MAJOR CODE, the COMPONENT and the
    PART.

    2.3 PHENOMENON CODE (2 digits)


    The PHENOMEN CODE contains the phenomenon that is the cause of the failure.

    2.4. Modification of Service Bulletins

    After revision of a Service Bulletin it gets an index (letter)

    AH00502b
    Page 4 of 5

    3. How to find the Component Code and Phenomenon Code


    with SMAP “Wild Card” function

    The “Wild Card” function is text retrieval function for Component inquiry and
    Phenomenon Code inquiry on the search screen.

    1. Click on “Search”

    2. Choose “Component Code” or “Phenomenon Code”

    AH00502b
    Page 5 of 5

    3. Insert a “key-word” e.g. “PTO” for the Component Code and click on
    “Wild Card”

    4. Now a series of proposals for the component code are displayed.


    You can select the most appropriate code.

      In the same way, you can look for the “Phenomenon Code”
    and “Model Type”.

    AH00502b

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