EDUCATION

Master of Computer Applications

University of Rajasthan (2002 – 72%)

BCom
University of Rajasthan (2000 – 58%)

ASHISH GUPTA WORK EXPERIENCE

Project Management 1. Project Manager in Persistent Systems Pune (April 2021–Oct 2021)
PMP Certified
ITIL V4 Foundation Certified Project Name – Kotak Mahindra

Project Details – Kotak Mahindra Project developed in SAP ERP

PERSONAL DETAILS
Technology on Waterfall Model for Kotak Mahindra Bank Loan Division.
Kotak Mahindra use this SAP ERP Application for Processing of Home Loan,
9610040050 Personal Loan, Corporate Loan and Auto Loan across India.

[email protected] Job Profile – Manage a team of 20 members. Client Interaction and

Requirement Gathering. Mapping the Requirements to Functional
www.linkedin.com/in/ashishguptag Specification. Manage Project on Waterfall Model. Prepare Project Plan.
Manage Support and Maintenance of Applications and Projects, Manage
Address: Malviya Nagar Jaipur Upgradation and Enhancement of Applications and Projects and Manage
Transition and Testing of Applications and Projects. Stakeholder
05/05/1978 Management. Risk Management and RAID Analysis. Implementation of
Mitigation Plan and Contingency Plan. Functional Testing, Regression
PROFILE Testing and User Accepted Testing. Implement IT Service Management
I have got 10 years of experience in Project Process. Provide Application Support and Production Support to Client.
Management including 7 years of Team Troubleshooting of SAP CRM and SAP SCM Critical Functional Incidents in
Management experience. I have Managed a Service Now. Sales Process Management, Sales Team Management,
Team of 20 Members. Manage the Project on Opportunity Management, Bidding Management, Lead Generation
Waterfall Methodology. Prepare Project Management, Prospect Management, Revenue Forecast Management,
Plan. I have worked in Upgradation and Sales Order Management, Invoice Management, Purchase Order
Enhancement, Transition, Support and Management, Customer Master Record Management, Organization
Maintenace of Applications and Projects in Structure Management and Identity and Access Management. Provide SAP
Banking and Telecom Domain and in SAP ERP CRM and SAP SCM Critical Functional Incidents Resolution and Root Cause
Technology. Client Interaction and Analysis. Create Project Status Report, Create Project Tracking Report,
Requirement Gathering. User Accepted Create Project Risk Report, Create Incident Aging Report, Create Incident
Testing, Functional Testing and Regression Breach Report, Create Incident SLA Report. Create Operational Dashboard
Testing. Risk Management, Stake Holder and MIS Reports.
Management and IT Service Management.
SAP CRM and SAP SCM Critical Functional Team Size – 25
Incidents Resolution and Root Cause
Analysis. Create Project Status, Tracking and Domain – Banking
Risk Reports. Create Incident Aging, Breach
and SLA Reports. Application and Production Tools – SAP ERP, Service Now, Advance Excel and MS Office
Support. Dashboard MIS Report
2. Project Leader in ATOS Bangalore (Feb 2015 – Feb 2018)

Project Name – Nokia

Project Details – Nokia Project developed in SAP ERP Technology on

Waterfall Model for Nokia Global Sales and Marketing Team. Nokia use
this SAP ERP Application Globally for Sales Process Management, Sales
Team Management, Opportunity Management, Bidding Management,
Lead Generation Management, Prospect Management, Revenue Forecast
Management, Sales Order Management, Invoice Management, Purchase
Order Management, Customer Master Record Management, Master Data
Management and Organization Structure Management in Sales and
Marketing Cluster and in Service Module.

Job Profile – Manage a team of 15 members. Client Interaction and

Requirement Gathering. Mapping the Requirements to Functional
Specification. Manage Project on Waterfall Model. Prepare Project Plan.
Manage Support and Maintenance of Applications and Projects, Manage
Upgradation and Enhancement of Applications and Projects and Manage
Transition and Testing of Applications and Projects. Stakeholder
Management. Risk Management and RAID Analysis. Implementation of
Mitigation Plan and Contingency Plan. Functional Testing, Regression
Testing and User Accepted Testing. Implement IT Service Management
Process. Provide Application Support and Production Support to Client.
Troubleshooting of SAP CRM and SAP SCM Critical Functional Incidents in
Service Now. Sales Process Management, Sales Team Management,
Opportunity Management, Bidding Management, Lead Generation
Management, Prospect Management, Revenue Forecast Management,
Sales Order Management, Invoice Management, Purchase Order
Management, Customer Master Record Management, Organization
Structure Management and Identity and Access Management. Provide SAP
CRM and SAP SCM Critical Functional Incidents Resolution and Root Cause
Analysis. Create Project Status Report, Create Project Tracking Report,
Create Project Risk Report, Create Incident Aging Report, Create Incident
Breach Report, Create Incident SLA Report, Create Operational Dashboard
and MIS Reports.

Team Size – 20

Domain – Telecom

Tools – SAP ERP, Service Now, Advance Excel and MS Office

3. Project Leader in IBM New Delhi (Nov 2009 – April 2014)

Project Name – Vodafone

Project Details – Vodafone Project developed in SAP ERP Technology on

Waterfall Model for Vodafone Global Sales and Marketing Team.
Vodafone use this SAP ERP Application Globally for Sales Process
Management, Sales Team Management, Opportunity Management,
Bidding Management, Lead Generation Management, Prospect
Management, Revenue Forecast Management, Sales Order Management,
Invoice Management, Purchase Order Management, Customer Master
Record Management, Master Data Management and Organization
Structure Management in Sales and Marketing Cluster.

Job Profile – Manage a team of 10 members. Client Interaction and

Requirement Gathering. Mapping the Requirements to Functional
Specification. Manage Project on Waterfall Model. Prepare Project Plan.
Manage Support and Maintenance of Applications and Projects, Manage
Upgradation and Enhancement of Applications and Projects and Manage
Transition and Testing of Applications and Projects. Stakeholder
Management. Risk Management and RAID Analysis. Implementation of
Mitigation Plan and Contingency Plan. Functional Testing, Regression
Testing and User Accepted Testing. Implement IT Service Management
Process. Provide Application Support and Production Support to Client.
Troubleshooting of SAP CRM and SAP SCM Critical Functional Incidents in
BMC Remedy. Sales Process Management, Sales Team Management,
Opportunity Management, Bidding Management, Lead Generation
Management, Prospect Management, Revenue Forecast Management,
Sales Order Management, Invoice Management, Purchase Order
Management, Customer Master Record Management, Organization
Structure Management and Identity and Access Management. Provide SAP
CRM and SAP SCM Critical Functional Incidents Resolution and Root Cause
Analysis. Create Project Status Report, Create Project Tracking Report,
Create Project Risk Report, Create Incident Aging Report, Create Incident
Breach Report, Create Incident SLA Report, Create Operational Dashboard
and MIS Reports.

Team Size – 15

Domain – Telecom

Tools – SAP ERP, BMC Remedy, Advance Excel and MS Office

SKILLS AND SOFTWARE TOOLS

• Project Management, Project Delivery and Project Transition

• Business Analysis and Business Support System

• Agile Scrum Methodology and Waterfall Methodology

• IT Service Management and Stakeholder Management

• Production Support, Incident Management, Application Support

• Client Interaction and Requirement Gathering

• Team Management and Work Force Management

• User Accepted Testing, Functional Testing and Regression Testing

• SAP ERP, SQL, BMC Remedy, Service Now, Excel